About this provider in Hackettstown
Elite Pest Control service located in Budd Lake, NJ. Serving residential and commercial customers. Pest control excellence and customer service are what we do best!
Rating breakdown from customer reviews
4.5
15 reviews
Customer reviews for The Bug Masters
Jenny Portillo
Charles and Brandon are great at what they do. I needed service for my house and received the best service.
Provider response
Thank you for your kind review. Pest control is our passion, and we're grateful to have the privilege of servicing your home.
Nikolas Torres
Good experience with the tech, he was super nice. Prices are extremely high for what service we got. For a carpenter bee remediation, I paid $677 regardless of the size of the problem. Its a one size price. I had to get 3 holes on the front porch and 1 on the back porch “remediated” for a refinance. 4 holes, the tech was in and out in half hour, and filled the holes with a dust that was maybe $100 for a 3 pound bucket. When asked for an itemized invoice, the rep just said they don’t do that. Good service just be aware prices are not dependent on the time or size of your problem.
Provider response
We understand that you may be frustrated. However, pest control prices typically are not broken down by material and labor costs. The price that was quoted, agreed to and invoiced, is our starting price for carpenter bee treatment. If there were concerns, we wish that you would have expressed them that time. We stand behind our pricing and the value that we provide to our customers.
Neelam Singh
I feel so blessed to find Charles. I had a really bad mice infestation and felt very overwhelmed. Charles was very calming and aggressive in addressing the issue from many different angles. I started to see results immediately! Over the next 6 weeks, Charles and his company would check in to monitor the issue. Charles even went over and beyond when he came to my house and saw my laundry room had flooded. I wasn't home and he took care of the issue. Charles is amazing and knowledgeable! Thank you Charles! You did an excellent job and I feel comfortable being in my home now!!!
Provider response
Thank you for your kind words, Neelam! We believe that no one should have to live with unwanted pests, and we strive to make your home a comfortable place where you want to be. We greatly appreciate that you have placed your trust in us, and we look forward to servicing your home for years to come.
Michael Grant
Thank you to Charles for taking care of my bug issue at home. He was so accommodating and put our mind at ease with his professionalism.
Provider response
Thank you for your kind words, Michael! We know that pest issues can be unnerving, so we do our best to respond promptly. We appreciate the confidence you bestowed upon us and look forward to servicing your future needs.
Stephanie Failla
We were having a springtail issue and nothing was solving our problem. This company guaranteed removal and showed up promptly to help. Their professionalism is unmatched and no corner was left unturned. We live in a wooded area and have used Viking monthly and there is no comparison to the big masters service! Thank you for everything!
Rakan Atyat
Their drivers legit almost took me out off the road today. It sad for me to write this but I would love the owner to get back in contact with me. But they legit almost ran me off the road today.
Provider response
Good Morning Rakan,<br><br>We are very sorry to hear about this experience and would like to apologize for the inconvenience it may have caused. If you could reach out to our office at 973-927-4023, we would really appreciate hearing from you for more information so that a situation similar to this can be prevented in the future. Thank you for your time.
G Woo Hoff (Peachynorth)
Great business experience. Contacted this business for wasp nests around our home. They promptly returned my call and set an appointment. I received an email/text and calls to remind me of the appointment and confirmation of times. I needed to reschedule and rebooking was easy. The phone service agent was friendly and helpful. At the appointment, the service person identified the wasp nests and assessed our home for other problem areas. He explained what to expect after wasp treatment and safety precautions. We are really pleased with their service and would recommend them to others.
Auto Perfection
Friendly and reliable service.
The marques
Great services
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Treatment and cost guides before you call
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