About this provider in Missoula
Founded in 2006 by Inland NW Resident Jacob Borg, Pointe Pest Control has grown from a single office in Spokane, Washington, to multiple locations throughout Washington, Idaho, Oregon, and Montana. Today Pointe employs an impressive group of experienced and knowledgeable professionals committed to problem solving and…
Rating breakdown from customer reviews
4.9
514 reviews
Customer reviews for Pointe Pest Control - Missoula
Susan Mahler
5 stars....very professional
Provider response
Hello Susan! Thank you for your five-star review. We are thrilled to see that you enjoyed our pest control services. We are dedicated to meeting our 5-star standard with each client, and we are so glad that we achieved this with you! If you ever need anything, please don’t hesitate to contact us. Have a wonderful day!
Michael Sconaienchi
We have used Long’s pest control for years at our property’s
Provider response
Thank you for your five-star review, Michael! We are happy to know that you enjoyed our pest control services. Our top priority is the complete satisfaction of our clients with our services, and we’re so glad that our team achieved this with you! Feel free to contact us with any questions or concerns. Have a pest-free day!
Ken Fry
Branton was thorough, went above and beyond to help us with a rodent problem and was very acknowledgable - along with just being nice.
Provider response
Thank you for your five-star review, Ken! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
Mike McCurdy
Clay was a great help and we will definitely be using his services again. Much appreciated, Clay!
Provider response
Mike, thank you for your five-star rating of our services! It means a lot to us that you gave us a positive review after you were satisfied with our pest control services. It is truly our pleasure to serve you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Jim Harlow
Professional as always.
Provider response
Hello Jim! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Kathy Mullen
Brian is an absolutely wonderful human being - he is very genuine and sincere in wanting to help you with any big problem.
Provider response
Hello Kathy! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!<br>
Bonnie Andreson
They always do a thorough job and are very personable.
Provider response
Hello Bonnie! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Valerie Schulte
Aaron and his helper showed up on time and completed my service quickly and quietly. Thank you!!!
Provider response
Hello Valerie! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Elizabeth Weins
Fast friendly service! So far so good! Long as these ants go bye bye!😁
Provider response
Thank you for your five-star review, Elizabeth! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
Leanne Bough
Tim was very thorough in both the work and explaining the process and what to expect. Great job!
Provider response
Hello Leanne! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Dan R
I subscribe to a quarterly service. I’m always very with the results. Brian gives me a heads up about a week in advance and is always thorough. I also get a report of what he observed and actions he took during his visit. It’s a quality professional service and I highly recommend it - especially Brian.
Provider response
Thank you for your five-star review, Dan! We are happy to know that you enjoyed our pest control services. Our top priority is the complete satisfaction of our clients with our services, and we’re so glad that our team achieved this with you! Feel free to contact us with any questions or concerns. Have a pest-free day!
Lucy Verhaag
Great service. Very detailed.
Provider response
Hello Lucy! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Brooki Wilkerson
Always professional and pleasant!
Provider response
Hello Brooke! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!<br>
J
John was great. But he was sent with defective products and wasn’t able to make a quality door for my crawl space to prevent rodents access. The wood was warped so there was gaps on the sides and was not fitting snugly. It could easily fall open.
Provider response
J, thank you for your review. We are concerned to hear that there are quality issues with the door to your crawl space. Our Office Management team would like to learn more about the situation, so please reach out to us at your convenience. We look forward to hearing from you soon, and we hope you have a great day.
Amish Higgs
They used to be good. But their communication is terrible now. 2 no call no shows. Canceled my membership since they keep wasting my time
Provider response
David, thank you for your review. We sincerely apologize for the lack of communication that resulted in you not receiving service. We understand the importance of communication before and during the service, and we appreciate your feedback on this matter. Your review was forwarded to our Office Management team, who will make sure things are taken care of properly, both for you and here internally. We will certainly discuss the matter with our team to straighten out any miscommunications. We respect your decision to cancel, but if there is anything we can do for you, please don't hesitate to contact us at any time. Again, we are truly sorry for these frustrating experiences, and we hope you have a great day.
Laurie Silk
I have been trying to speak with someone for 2 days. I've tried so many different numbers and I think it goes all to the same place. I've waiting in the Q for 2 1/2 hours the first day and almost 3 hours the next. Not good business if you can't get a hold of anyone. The website can't help me!!!
Provider response
Laurie, thank you for your review. We sincerely apologize for the lack of communication you've been experiencing from our team. That is not at all how we want to treat our customers. Your feedback was forwarded to our Office Management team, who will make sure things are taken care of properly, both for you and here internally. Thank you again for bringing this to our attention, and we hope you have a wonderful day.
Linda McDaniel
I am still waiting for someone to come to my house, in regards to my mouse infestation.
Provider response
Linda, thank you for your review. We are so sorry to hear that you have not received our mice control services yet. Your feedback was passed on to our Office Management Team to make sure we get you taken care of. If there is anything else we can do for you, please feel free to contact us. Again, we sincerely apologize for the delay in service, and we hope you have a wonderful day.
Kristy Falkenstein
I was hoping my service Tech would have called me on his way. I had my tenant leave the front open so he could go inside and service the interior. I was out of service area For part of the morning so he may have called but I missed it.
Provider response
Kristy, thank you for your review. As we always strive to provide five-star pest control services, we are disappointed to see that you did not experience our best communication prior to the service for your tenant. We would love the opportunity to rectify the situation with you. At your convenience, please contact our team to discuss your situation and let us know how we can improve upon our services. Thank you again for your feedback, and we hope you have a fantastic day.
Kathryn Simecek
Total SCAM! Literally never felt so manipulated and bamboozled taken advantage of before in my life. I was lied to by my salesman Zach who stated I would be agreeing to 4 paid services for carpenter ants. The first would be $225 and include a 30 day follow-up, followed by x3 quarterly treatments of $135. They just came for the 30 day follow-up (Scheduled by them only 3 weeks after the initial visit) and I was billed $135 for that "included" follow up. I was trimming back my bushes when the tech was here, asked him to start on the other side of the house so I could get the bushes back and he could spray closer to the foundation. He ignored me and just dumped bait into the bushes while I was trimming. $97 early termination fee if you wish to not continue the "service". The office then had Zach call me to follow up on "my misunderstanding" where he told me I was wrong, he never said that, I signed a contract, etc., in a rather aggressive tone not at all empathetic with the client. What was the point of this call? To tell me I'm stupid and feel validated that you told the customer how it is? If you want to pay $765 for someone to indiscriminately sprinkle bait around your yard, hire these guys. Or go to Ace and spend $50 on the same stuff, because that's all they're doing. And taking down my non-existent cobwebs.
Provider response
Hi Kathryn Simecek. We appreciate your feedback. My sincere apologies for that experience. We are looking into the situation in detail and will certainly make sure it is handled appropriately.
Paul Naturale
The sales and service people who I interacted with were all very professional and personable. The service was prompt, thorough and complete. I was asked a few times if I had any questions and if there was anything else they could do for me. Overall I had a very pleasant experience. Although not enough time has passed to assess the long term effects of the service I would currently give a positive recommendation. I gave 4 out of 5 stars because I feel there is always room for improvement with any service or product.
Provider response
Thank you Paul! We are very please that you left us feedback! Please let us know if you need anything else!
J B
They only come out to spray 4 times a year, but charge you monthly $39, to the tune of over $500 over the year, something their sales reps neglected to tell me. My bad for not reading the contract though, they know it's scummy so they do spell it out, but you don't see that part because you are only presented the sign here and initial here sections.
Provider response
Hi there! We are so sorry for the miscommunication! Our Representatives should be showing you and explaining it so there is no confusion. We charge month rather than quarterly to keep our costs down for our customers, so it ends up being more affordable for our customers as well. If you would like to go into more detail about your services, please feel free to give us a call! Thank you for reaching out!
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