About this provider in Rochester Hills
Dreaming of a vibrant, green oasis right outside your door? Lush Lawn brings expert lawn care services to Rochester Hills, MI, transforming ordinary yards into extraordinary landscapes. We nurture your lawn with specialized treatments, ensuring healthy growth and enduring beauty. Discover the Lush Lawn difference and…
Rating breakdown from customer reviews
4.2
952 reviews
Customer reviews for Lush Lawn
Lois Domenick
Lawn is looking great!
Provider response
Thank you for the 5-star review, Lois! We’re glad to hear your lawn is looking great. We appreciate your support and look forward to serving you again!
ann kappaz
I don't know how you expect me to rate Christopher's service. I don't know what he does, what the application is. I would have to go out and actually watch him to make sure he does the whole lawn. And my blvd is loaded with broad leaf weedy grass. So... you tell me. How would I rate your service?
Provider response
Thank you for your feedback, Ann. We understand your frustration, and we appreciate you sharing it. Our goal is to provide dependable service without requiring you to monitor the work yourself.<br><br>We're sorry to hear about the broadleaf weeds. We'd be happy to review your property and address any areas of concern. If you could contact us directly at 866-668-5296, we'll take a closer look and work toward a solution.<br><br>Your feedback helps us improve, and we appreciate the opportunity to make this right.
Nate Funnell
There driver in a pick up pulling a trailer just about ran someone over flooring in threw there OWN parking lot just now..
Provider response
Thank you for bringing this to our attention, Nate. We are very sorry to hear about your experience. Safety is always our top priority, and what you've described is very concerning. We appreciate you taking the time to let us know and take feedback like this very seriously. We will be reaching out to the branch manager to address this matter with our team.
Joe Gatt
I am writing this to warn other consumers about the unauthorized billing practices of Lush Lawn / Safari.This company performed an expensive landscaping service on my property without my authorization or consent. They sent a simple text message notifying me of a potential service, but at no point did I approve or sign off on the work. Despite this lack of authorization, they charged my credit card on file for a major expense that was completely outside of my budget. When I contacted customer service to resolve this billing error and negotiate a fair solution, the company completely refused to credit my account. Their refusal to refund money for an unapproved service is highly unprofessional and unethical. Please be cautious when sharing your payment details or doing business with this company. Ensure you monitor your accounts closely for unapproved charges.
Provider response
We’re sorry to read that you are frustrated with your experience and appreciate the opportunity to clarify the situation.<br><br>Our records show that you previously received service with us, cancelled, and then chose to restart your services with Lush Lawn/Safari Tree in 2023. You continued receiving the same service for three consecutive years, from 2023 through 2026, before cancelling again. The service referenced in your review was part of the services associated with your account and was not a new or one-time service that had never previously been provided.<br><br>We understand your concern regarding the charge and are sorry that there was a misunderstanding about the service and billing. We never want a customer to feel that a service was performed or charged without their understanding. Our team reviewed your account and the circumstances surrounding the service and billing, and we did our best to address your concerns.<br><br>We are disappointed that we were unable to reach a resolution that met your expectations. We value our customers and take concerns regarding billing and service authorization seriously. We would be happy to speak with you directly to review the account history and answer any remaining questions.
John W Middleton - MI
Jacob rang the doorbell & was very proactively informative about the challenges we are experiencing with our Yew Bushes. He also gave good insight on questions I had about our Crabapple Tree & the treatments for our Pine Trees.
Provider response
Thank you for sharing your experience with Jacob! We are thrilled to hear that he provided you with informative insight into your yard concerns. We appreciate your feedback and look forward to helping you with your landscaping needs in the future.
Tom S
I am happy to have seen the tech fertilizing and applying spot weed control.
Provider response
Thank you for your positive feedback, Tom! It’s great to hear that you noticed our technician at work with fertilization and spot weed control. We appreciate your support and are glad to have met your expectations!
nicole dipiazza
My lawn was burnt up. By your company and i've called three times no action, my grass needs to be replaced.
Provider response
We’re very sorry to hear about your experience, Nicole. We sincerely apologize for the frustration you’ve experienced, especially after reaching out to us three times and not receiving the follow-up you deserved. We understand how upsetting it is to see your lawn damaged and feel like your concerns weren’t being addressed.<br><br>We have sent a manager out to your property to assess the situation and work toward correcting the issue. We also apologize that resolving the damage to your lawn can take time, and we appreciate your patience as we work to get things back on track.<br><br>We take your concerns seriously and are committed to making this right. Thank you for bringing this to our attention and giving us the opportunity to address it.
B Dar
Christian was very helpful in identifying and explaining some of the issues that I have had with my lawn. Mostly his advice was to water more frequently, aerate and over seeding.
Provider response
Thank you for your wonderful review! We're glad to hear that Christian provided helpful insights into your lawn care. His advice on watering, aerating, and overseeding is key to maintaining a healthy lawn. We appreciate your feedback and hope you enjoy the results!
Ann Balido
I understand there are limitations with scheduling and service windows, and I do appreciate the advance notice that’s usually provided. However, I have outdoor cats that come and go throughout the day, and I can’t always predict when they’ll be home. Because of that, I need to be present to make sure they’re safely inside before any service takes place, I don’t want to keep them confined all day just in case. A more specific arrival window or a notification closer to the actual service time would be extremely helpful. That said, the quality of the service itself has been excellent. For example, the technician who applies fertilizer often comes and goes without me seeing him, so initially I wasn’t sure how thorough the work was, but I’ve trusted that it was done. I also had mole service completed, and the technician came quietly and efficiently. I wasn’t able to confidently complete a survey right away since I didn’t see the work directly. Now, three months later, I can say with confidence the results have been outstanding, no more moles, and my lawn looks better than it has in a long time. What had been a struggle to get under control is now a healthy, great-looking lawn. I would absolutely recommend their services.
Provider response
Thank you for taking the time to share such thoughtful feedback. We truly appreciate you explaining both your concerns and your positive experience.<br><br>We completely understand your concerns about scheduling, especially when it comes to making sure your outdoor cats are safely inside before service. Your feedback is valuable, and we'll share it with our team as we continue looking for ways to improve communication and notifications.<br><br>We're also thrilled to hear that you've been so pleased with the results! It's wonderful to know your mole problem has been resolved and that your lawn is healthier and looking better than it has in a long time. We'll be sure to pass your kind words along to our technicians—they'll appreciate knowing their work has made such a positive difference.<br><br>Thank you for trusting Lush Lawn with your property and for recommending our services. We look forward to continuing to care for your lawn!
patricia banasinski
He was great. He explained so nice. I like him Thank You
Provider response
Thank you for the kind words! We're thrilled to hear that you had a great experience with us. If you have any further questions or need assistance, feel free to reach out. We appreciate your support!
Dan O'Brien
Friendly and explained things well
Provider response
Thank you for your kind words! We strive to provide clear and friendly service to all our customers. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
kevin adams
Our technician has been a great guy, James
Provider response
Thank you for recognizing James' excellent service! We are lucky to have him on our team. If you have any further feedback or need assistance, please don't hesitate to reach out. We appreciate your support!
Alan Gorosh
Rashawn did an excellent job. He explained the process extremely well and handled everything in an efficient and professional manner. Two thumbs up!!
Provider response
Thank you for the fantastic 5-star review! We're thrilled to hear that Rashawn provided such a great experience. Taking the time to clearly explain the process and ensuring everything is completed efficiently and professionally are qualities we value highly. We'll be sure to share your kind words with him. Thanks again for choosing Lush Lawn & Safari Tree—two thumbs up right back at you! 👍👍
Whitney
Professional and knowledgeable.
Provider response
Thank you for the 5-star review, Whitney!
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Treatment and cost guides before you call
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