Pronto Pest Management

Really appreciate Trish for always going above and beyond!

Great service. Jamie,Tricia and Mark are the best!

Whilst traveling, I acquired multiple bug bites of unknown origin during the last few days of my trip. I didn't see any bed bugs, but I also didn't see what bit me, so I wanted to take a cautious approach. Upon return, I placed my luggage in my garage and sought out a canine bed bug sniffer to inspect my luggage. Luckily, I was able to get a same-day appointment at another company. However, the dog kept focusing on other scents in my garage (I have a cat who hangs out in there from time to time but who was not present) and didn't want to focus on sniffing my luggage. While the dog did not alert to the presence of bed bugs, the handler told me that I couldn't trust the results because the dog was too distracted (side note: I don't know how this dog would be able to concentrate inside a house where a cat actually resides; appropriately trained sniffer dogs should not be so easily distracted by other scents). Crestfallen, I got in touch with Pronto Pest and told them what happened. They were able to rearrange some things on their end to send out a dog and handler the same day for me, and I was even lucky enough to speak to the owner of the company himself. Lulu and her handler arrived a couple of hours later, and Lulu was 100% focused on her job and sniffed my luggage like a pro without distractions. Thankfully, she did not alert, and her handler double-checked with a visual inspection. All clear! I was impressed by the professionalism of Lulu and her handler, and the kindness of the company's staff in helping me out when in a time crunch and worried. Everyone was so nice and helpful. I even got a follow-up call from the owner after the inspection. I would 100% recommend this company and their sniffer dogs!

As a property manager, I can't say enough good things about Pronto. Trish and Chris are absolutely amazing, and the office staff is always kind, professional, and efficient. They are timely, dependable, and truly care - even showing kindness to the critters they catch. We honestly don't know what we would do without them! Lisa Property Manager

I’ve used them for probably 20 years now and I’ve never once thought about trying someone else. I manage apartments and they eliminate any pest I end up getting. They make my worries go away once they start treating any pest issues I know it’s not long before I’m pest free again. Thanks for the amazing job and the knowledgeable staff & technicians.

Mark was awesome, and when Chris came to spray he was awesome as well, they answered all my 100 qesustions and were super nice and professional. Would absolutely recommend

I had an inspector by the name of Vince. Very helpful and gave me a lot of information that the other inspector's did not. Look forward to having him come by again. He truly deserves a raise

They anre absolute lifesavers! I was totally freaked out because I saw a rat in my house on my camera. They were super friendly, knowledgeable and easy to communicate with. They came out the same day I called and twice more to follow up. They found the rats entrance, which was a hole, chewed through my floor and carpet, from the crawl space. Problem was solved quickly and efficiently!

I am writing to share how pleased we are with the service provided to our apartment complex. It has been a pleasure working with our technician, Sean, who is consistently professional, thorough, and dedicated to completing every job effectively. As the property manager, I have had a great experience with your company, and I have also received numerous compliments from our tenants. They truly appreciate the high level of customer service and Sean’s attentive, caring approach. He consistently addresses their concerns and ensures any issues are fully resolved. Thank you for the excellent service.

They always check our apartment for bedbugs very professional and friendly very satisfied with their work

Very professional and the dogs are quick and thorough i would recommend them to anybody who is in need of pest control… Kay in Apartmemt 1110 Trenton Towers

Pronto Pest Management works on my apartment complex quite often. Glad they came in and did their job. Shout Out from Gateway Village Apartments!

Terrible company, pretty clearly just trying to maintain their contract with all of the apartment buildings they have them with. They give nonspecific times on showing up and incredibly constraining requirements to show up. When you have an infestation they take 3 to 6 months of once a week visits to spray minimum. Many of the staff members (not all) are incredibly rude dismissive and highly unprofessional. They don't even offer feet treatments which is widely known as one of the most effective ways to get rid of infestation of bed bugs. if I had the option I would pick any other company for pest control, as an addendum to my review looking at other negative reviews they just copy paste the same template over and over again with ever so slightly different wording so they obviously don't give a hoot about customer satisfaction

I can't even unpack. Every question gets a different answer. This is insanity for a senior complex. How about some truths?

Shawn came out for a pest problem he was very nice and he explained everything in depth he was very helpful. Thank you !

Shawn was the best and came and got the job done !!!!

Tim did an excellent job riding us of our problem with bed bugs & he was very nice & friendly thank you

We use them for our weekly here in site and the tech we have Chris is amazing! Very detailed and takes the time for complete understanding! Great and working solutions for our community!

Very professional & knowledgeable the staff is always friendly, and they get the job done. I highly recommend Pronto Pest services.

My dog got attached to flees and before I knew it my home was invaded with them. It was a total nightmare!! Almost everyone in my home got bitten. My poor dog was miserable he cried from the many, many bites he had. He was miserable & so was I. I told my boss about my problem and he immediately called Mr. Steve and right away he sent help!! When I say they will take gooooooood care of you I absolutely mean they will!! They stuck with me until my home was flea free!! They even told me what to do about keeping the fleas out of my home and off my dog and out of my backyard. I’m forever grateful. Mr Steve and his team will take good care of your pest issues!!

They are very knowledgeable, show up when they say they will and work closely with our group to make sure the bugs are eradicated. Jamie especially is a great "bug detective" and creative and diligent in making sure the right treatment is used. He's also kind, patient and a terrific educator. They stand behind their work and show great integrity with follow up. Residents were afraid to sleep in their beds a few months ago; it's so much calmer now; thank goodness and thank Pronto.

If you want an EXCELLENT, 100% GUARANTEED RESULTS OF PEST REMOVAL, THIS IS THE BEST COMPANY TO GET THE RESULTS YOU WANT. I AM FOREVER A CUSTOMER AND I WILL RECOMMEND THIS COMPANY TO ANYONE WHO NEEDS THIS TYPE OF SERVICE. THE TECHNICIAN ARE VERY EFFICIENT, RESPECTFUL, INTELLIGENT, PROFESSIONAL, AND CARE ABOUT HOW THE SITUATION IS RESOLVED, I'M SO IMPRESSED WITH THIS COMPANY THAT I HAD TO GIVE THEM A 100% FOR THE WONDERFUL AND IMPECCABLE OUTCOME OF THEIR BUSINESS. THANK YOU PRONTO FOR YOUR KINDNESS AND PROFESSIONALISM, I LOVE YOU AND I REALLY APPRECIATE YOU FOR BEING A BUG FREE CLIENT. THANKS AGAIN, MS. MARILYNN ALLEN

My appointment slot was from 10-11 as I have an elderly cat I can’t shut up for 8 hours and they bring a scent dog. They still aren’t here at 12:30 and I’m now late for work. They did not reply to or communicate with the office until 11:40, said it was a miscommunication and they’d be right there, according to my apartment office. They haven’t arrived yet. I tried to be understanding and tried to do everything right to comply with the situation but this is disrespectful of my time and money. I hope the next inspection goes smoother, for the sake of my JOB. Edit: They arrived at 1 and claimed no appointment had been made. I am at a loss: for words, for pay, and for patience. At least the dogs were cute.

This company has the absolute best customer service.

This is one of few company’s that actually cares and goes above and beyond ! They are consistent, they get the job done efficiently, and are respectful in all matters . So far I can’t complain

They've been treating my apartment for bed bugs for over 2 years are there still an issue

They get the job done. Professional organization.

Have had them have to come back multiple times for the same thing that obviously isn't working.. wouldn't recomend.