Rose Pest Solutions Grand Rapids

Matt is consistently friendly and eager to help and advice me with any bug or mouse issue. He tends to arrive earlier than expected but I know that and am ready approx 30 mins prior to his scheduled visit - as in clearing my basement stairs for him to walk down.

We contacted Rose Pest Solutions because of a specific issue we had in our building and ended up contracting with them for monthly pest services. Our initial inspection was very informative and reassuring and Alex K. has been our contact since then. Every time he comes out I learn something new about pests. As the seasons change he is knowledgeable about issues I see in our old building and always very helpful!

Alexander is always professional and thorough. Explains things in detail and good at his job. Thank you!

I am highly pleased with Rose Pest Solutions. I called with a situation I wanted taken care of as soon as possible. Ashley answered the phone and was as kind and understanding as could be. She immediately searched to see if there was a technician that could come out that day or as soon as possible. She called me back as soon as she had an answer and Matthew came out a few hours later. Matthew Investigated the situation and determined that I did not have an infestation. He explained the reasons why and how he came to that conclusion and talked and looked around enough until I felt comfortable. He reassured me I could call anytime if I saw something again, which he did not expect. I’m going to keep Rose Pest Solutions in my phone for any further calls and I would not hesitate to recommend the entire company.

Rose Pest Solutions has been very helpful and informative! Our service tech, Nicholas, has been wonderful.

Matthew is very knowledgeable about pest control. I always enjoy our interactions.

Alex’s service goes above and beyond

Excellent job by Todd. Courteous, friendly and thorough

Thorough, informative, and he has an excellent singing voice.

Zack is wonderful to work with, he’s consistently detailed, & provides excellent customer service! Thanks Zack!

Matt was great! He was professional and personable!

Alex is always professional, friendly and gives suggestions on how to better our home from the little pests!

Todd has been out to my house several times and does a quick and thorough job. Always lets me know what more I could do to keep the pests out.

They treated my mother’s roaches for 5 months and they were still here. Save your money.

Do not use this company my mother lives in a senior community apartment building, they come in to spray come into my mother's apartment and tell her she'll have to wait 2 weeks because her couch isn't flipped upside down and her mattress is not flipped she's elderly she can't move stuff she had everything moved from the walls like they asked and then the way the guy Taylor talked to her was so disrespectful he's lucky I didn't slap him. You're in a senior building you could help these seniors a little bit. Just sickening the way people treat our senior citizens. And then they're only spray in certain apartments if they have bugs you need to spray the whole building the lobby the hallways they didn't do none of that. They had my mother in tears she even fell on her balcony trying to move stuff for them in her face is black and blue.

My mother called to have a raccoon removed from her attic. They told her that they couldn’t get on the roof or in the attic because of safety protocols, and then instructed her on what to do. She’s elderly and can’t climb on a ladder, so it was a complete waste of time to have them come out.

The representative was polite & knowledgeable. Unfortunately, after 2 applications, the problem not only persists, but seems to have gotten worse. As expensive as the service is,I expected the problem to be eliminated! I can't say I would pay for their service again, nor would I recommend them to anyone!!

Giving them a one star review simply based on their customer care/service. We used Rose Pest for many years and our payments were always very similar. A year ago there was pretty significant increase. We had to stop their service. But when we called a few months later to reinstate our contract, they viewed me as a "new customer", hence charging me a complete year in advance for their service AND their fees had increased $20 more a month. There's probably a reason they only have 3.9 rating and only 137 reviews. Maybe they should take care of their customers more....especially the ones who were longtime faithful customers trying to come back. Not great!

I really wish I could give less than one star. By far the worst service I have ever received. I paid $750 for a year of service because we had hundreds of bees in our basement. The tech showed up and said there was nothing he could do because he couldn't find the hive. I have been trying for months to get my money back or have a technician come look again and they will not return calls

When I lived in Eaton County we had excellent service, very thorough. Currently I live in Allegan County. My first several encounters with Rose was with a gentleman named Mark. He was excellent, thorough, and definitely knew his job. Since Mark has been reassigned, the quality has dropped significantly. The inspection has not been thorough and just recently I found that one area on my property was not inspected at all. I called them and no one called me back. I called again and was told an inspector indicated in his notes that he was out to my house late in May. No one was out here because the mouse trap boxes still have dust on them! After calling them again I was told that the inspector would call me back. I haven’t heard from anyone. I pay my bill always on time, but lately have been very disappointed and will be looking for another pest service.

I have always loved working with Rose at our home. However, at our cottage, they have been horrible. In 2 years, they have failed to show up 3 different times. It's frustrating to drive 2-3 hours for an appointment only for them to not show up.

False advertising. Got an estimate written down from the technician on his business card. When I called the office to set up service they had no clue about the price I was given - said it was going to cost 130 more than that quote at least. I was totally confused! Don’t the technicians KNOW what their services cost!? District manager asked the tech about the quote and he played dumb even though he was out here twice and refused to call me back. Screwey company with no ethics. District manager would not give me the price I was quoted and I had proof of, and actually thought I was still interested in service 🤣. Please. I called Orkin. Problem solved and I saved money in the process. I’ve never been let down by Orkin. So thanks Rose for pointing me in the right direction.

Was impressed at first as they got me an appt the following day after contacting them. Tech was supposed to be here somewhere between 11-1. No one showed up or called. I finally called Rose at 1:30. They said they would call the tech and have them call me ASAP to let me know where they were. Nothing. No call, no show. What a waste of time. Do yourself a favor and call a company who values their customers and their time. I know I'll be taking my business elsewhere.