Aptive Pest Control

Sorry to have to tell you this, but I am not only paying for spider control but also rat control. I did not receive any service at all in February but paid a bill for February service. And in March the rat traps were not refilled. I will be calling your billing department to get this straightened out.

They can’t tell you when they’re coming. They text just before they come. I can’t block out an entire day to wait.

The serviceman Chad (?) did a great job more complete than the previous guy. He completed everything promised in the contract including sweeping the eves for webs and bugs all the coverage was completed and we are happy with the work. The serviceman was polite and personable hopefully he becomes the regular.

Clinton was very informative and kind. He answered any questions and explained what he was doing. By far one of your most impressive technicians. Would love to have him everytime my home is treated.

I'm so pleased with Aptive Pest Control. I called for service (new customer) this morning and Dylan was out this afternoon to service my property. From the first call with Avery to Dylan coming out, everybody was so professional and friendly.

I’ve been Aptive customer. I don’t know all details of my service. Rep that came did exterior and inside garage as I asked. Not a problem. I don’t know price.

Nathaniel our service tech was great. Very polite and quick. Kept me informed of what area was focused on. Great job,

Did good. Friendly and helpful Did very well this time, as usual

Excellent service

Very professional and kind

I was very impressed with Chad that I dealt with today. The application that I received today was very thorough.

Great Service, Tina was great.

Very pleasant and courteous. Only negative is that I was given an 8am to 5pm window and he showed up at exactly 5pm to start the service.

Technicians are on time and polite. Not happy with trying to reach the Farmington Hills office, Everytime I call I get a operater in South Africa or India. Trying to make sure that my service contract has ended and they keep telling that I can't do it at that time and they keep trying to add more service on. Not happy at all.

I called, went to the website and followed all prompts to postpone the service for a month. You are only churning this account to generate revenue. The last service was only one month ago. I am not paying and will decline the charge.

Terrible service The service is a nightmare, it really depends of who is doing it, some workers are good, others just do less than the bare minimum. Their waiting time frame for the service is very big and not convenient, specially with kids and pets, having to leave the house for a period of time after the application. I’m trying to cancel the service after the mandatory 12 month and they are forcing me to hear all of the options over and over again. I already said no and they are putting me in 2 mins wait each time because “I sound frustrated”. Of course I am. I just want to cancel the service, I don’t know why make it a 30 mins phone call.

Technician didn’t acknowledge my text message or do service to the basement. Technician has yet to come and service the inside of the home this winter. I want someone to come out and take care of this immediately. I’m not receiving the service I’m paying for.

I voiced my concerns last week when service was scheduled due to the snow. “Nadia” responded saying the application they use penetrates the snow. I hired them for ants around pool & ant hill along fence line. The tech broomed the house. He said it is too early to treat for ants. Really which is it??? If they want to come back in spring/summer fine but not day after a snow storm

If I could give zero stars I would! the sales person promised so many services and I saw absolutely no change in pests. He promised mosquito repellent and there was no change in that as well. He told me I would only be charged in the warmer months and that's not true, even though I haven't seen a rep since October. I'm being charged $100 a month all year. he told me I could cancel after the season if I didn't like it and I was just charged $200 to cancel after being charged $100 for JANUARY today (12/29). the rep told me I could have saved $100 if I had called 2 days earlier. It took me 20 minutes of arguing to cancel, the rep just kept trying to give me the "friends and family discount". I don't want to pay $100 or $65 for bad service. Beware of the contracts and the service. NOT WORTH THE COST!

Middle of the road Pest Control service. Sometimes I had excellent service, and sometimes the tech barely did anything(was there less than five minutes). The kicker is that customer service makes it a major pain to cancel. I had a particularly bad experience in June, and told the Customer Service person that I was talking to that I wished to discontinue my service. He told me a manager would be calling me to finalize the cancellation. I never received a call from the manager, but instead, the next day, I got an automated message that they were sending somebody out for a re-service that day(with no prior communication about if I'd be there, or if I was ok with this re-service rather than the cancellation I asked for). The tech was quite good that time, but brought up that I was coming up on renewal soon, and asked if I wanted to renew. I said "No Thank you, I already was trying to cancel it". He said "No problem, have a nice day", and I thought that was the end of it. Then August comes around, and while I'm away traveling, I get the auto notification that Aptive is going to come out in a few days, and since I missed that, they came out and serviced my house while I was away(and of course charged me). I texted the tech and said "This service was supposed to be cancelled, please make sure it's actually cancelled". He replied "Ok, I'll take care of it". Then just a few days ago I got another automated text scheduling another service date(today). This time I tried emailing Customer Service. The automated response I got to that email was that they would ignore any further customer service requests from that email... It was unclear whether or not that meant my Aptive service was actually cancelled or not. Well, today I got a text from a tech that they were coming to service my house. I replied and said I've been trying to cancel and so please not to service my house. Then I called Aptive and finally got somebody who apparently could actually cancel it themselves with me on the phone, but even then, the interaction was rude and not behavior one should expect from a professional relationship. I was left in complete silence for at least 5 min. while he looked up my file and he was annoyed when I checked to make sure the line hadn't been disconnected somehow. Finally, at the end of the call, he says "Your service has been discontinued" and I say "Ok, great. Thank you." He doesn't say a word, and so I wait on the line as I assumed he was still wrapping some part of it up. Then he half shouts at me "SIR! You have to hang up the phone from your end!"... Overall, not a professional company. I'm glad to finally be done with them.

Where do I start. RUN!!!!!! They reel you in with some great sales pitch and that is what it is. They will come out at promised for the first month then crickets. You don’t get any pictures as advertised and you literally have no idea when they will show up. I pay for the service as I have property and want my kids to not be bothered by mosquitos. But yet my kids are covered in bites and welts. Supposedly the app you can request additional sprays if there’s an issue, which we did and no one ever came. Today is sept 29 they withdrew my money for the spray for this month early in the month and haven’t heard a peep until today that they would be coming. The last day of September?!? Called to cancel and not only did they say they were keeping money from this month they charged a 199 cancel fee, which I understand is part of the contract, but none of the customer service reps, that took over 30 min to reach because they use AI to answer the phone, could care less to address our issues. If we had them come out for what we paid for this month already, then I’d have to sit another hour on the phone. Not worth my time. So, if you want a company that just wants to lie to your face, steal from you and literally throw your money to the curb, Aptive is for you. I’ll be buying bug zappers and spraying my yard myself. Absolutely disgusted and appalled by the lack of customer service and straight up thievery. Guess they can have our $300 because they need it more than we do. Ps. Even when they do spray it does nothing. The bugs didn’t go away all summer

I signed up with Aptive Environmental after a direct and confident assurance from their sales representative that their service would effectively address a specific pest issue—droppings near our main entrance. I was very clear about this being the primary reason for trying their service. Despite multiple visits, the issue has not been resolved, and the experience has only led to growing frustration. What’s most disappointing is that after repeated treatments and continued issues, I was told by one of the field reps that this particular concern wasn't covered under the package I originally signed up for. I was encouraged to upgrade to receive a solution—despite the fact that I was explicitly promised that this issue would be taken care of under my current plan. That’s not just misleading—it borders on manipulative sales tactics. Had I been told upfront that the service wouldn’t cover what I needed, I never would have signed up. To make matters worse, there were discrepancies in billing. I was overcharged on at least two occasions and only had the charges corrected after reaching out to customer service. While I appreciate the professionalism of the field reps themselves—they were courteous and seemed knowledgeable—the service itself has failed to deliver on its most basic promise. Then, after all this, Aptive had the audacity to charge a $200 cancellation fee. Why? Because they know their service doesn’t hold up, and they rely on these fees to recoup what they lose when customers inevitably cancel. Basically I had to pay to walk away. It's a money-hungry tactic—trap people with false promises, then charge them to leave. That is not just poor customer service—it’s unethical. I tried to be reasonable and patient, giving them the benefit of the doubt, but I now regret that decision. They deserve a negative star rating. You shouldn’t be allowed to profit from a failure to perform. The field rep was polite but unbelievably pushy, and kept on negotiating the price. But no amount of friendliness can make up for a system that is clearly designed to mislead customers and nickel-and-dime them on the way out. While Aptive may have taken over $400 from me, I’ll make sure to share my honest experience so that others know what to expect before putting their trust—and money—into this company. This isn’t written out of spite, but out of a responsibility to help others avoid the same mistake. You’ve lost my trust, Aptive. I hope this feedback is taken seriously—not just by customer support, but by leadership.

Sales personnel boosted about how good a job there tech’s do including doing garages and basement, apon initial service the tech commented about the condition of my garage’s being clean and well kept and never sprayed inside ether of them even though the sales representative stated they were included along with the basement. The technician seemed to go out of his way to find excuses not to spray the basement. Also outside around the house the technician didn’t spray the entire area at my patio or around the windows by the patio. Later that same evening it was a spider fest all around the doorwall, windows and eves around the 20, 25 foot area by my patio. There was also a half dozen spiders around the service door to the attached garage the service also included both a outdoor bee trap that they did place but also a inside fly trap that they never placed he didn’t even leave one. Seeing this is there initial service I find it to be a very poor first impression as to the quality of service the company provides. As a direct result of the service I emailed the cancellation notice within 18 hours of signing the service contract and I also mailed a copy of it via certified mail with return receipt, In preparation for a fight seeing there are many complaints I found of customers canceling their service and they refused and when the customer called them they stated they have no record of the cancellation on file