Provider profile

Community Pest Solutions

5 stars from 1,834 customer reviews · 313 S State St #5, Ann Arbor, MI 48104, United States

  • 5 out of 5 stars
  • 1,834 customer reviews
  • Ann Arbor, Michigan
  • Open 7 days, Early hours, Evening hours
5
Rating
1,834
Reviews
Yes
Claimed
Yes
Website

About this provider in Ann Arbor

Community Pest Solutions is the only family-owned pest control business ACTUALLY based in Ann Arbor. We proudly serve Ann Arbor and our surrounding communities of Dexter, Saline, Ypsilanti, Chelsea, Whitmore Lake, Northville & Plymouth with professional, custom pest and wildlife control services. We understand that…

Pests handledbees
Praised forthorough

Rating breakdown from customer reviews

5

1,834 reviews

5
1,825
4
6
3
0
2
1
1
2

Customer reviews for Community Pest Solutions

SM

Susan Miller

4mo ago

Eric is fantastic!! They are terrific - responsible, thorough, always willing to go the extra mile!

Provider response

Thanks Susan!!!!!

TP

Thad Polk

4mo ago

Ethan did a great job summarizing our options. We probably won't go with the year-long plan he mentioned, but he was very knowledgeable and professional.

Provider response

Thanks Thad!!!

SL

Sara Lovelace

4mo ago

Dylan is thorough and polite.

Provider response

Thanks Sarah!!!!

LG

Lisa Ganderson

4mo ago

Eric did a great job as always. Have been so impressed with the communication and flexibility with scheduling. Have been customers for 2 years and no issues.

Provider response

Thanks Lisa!!!

JD

Jake Dougherty

4mo ago

Professional, honest, and thorough.

Provider response

Thanks Jake!!!

KG

Karra Greenberg

4mo ago

Thank you for great service!

Provider response

Thanks Karra!!!

SH

Sandra Harris

4mo ago

Dan, the technician, was very professional and personable!

Provider response

Thanks Sandra!!!!!!

DM

Deanne Mollema

4mo ago

Eric’s been taking care of our home for years. He’s the best and always takes such great care of us. We love Community Pest and the services they provide.

Provider response

Thanks Deanne!!!

EM

Emily Mathews

4mo ago

Joseph fixed our woodpecker damage and set up a prevention system to deter future woodpeckers. We also signed up for the monthly bug extermination service. Joseph was extremely thoughtful, knowledgeable, and courteous throughout the whole process!

TL

TAIFU LEE

4mo ago

The service was very good.

Provider response

Thanks Taifu!!!!

SG

Steven Gutterman

4mo ago

Great service all the way around. A bit pricier than I think it should be.

IA

Iman Alghrairi

4mo ago

I have dealt with many companies specializing in rodent and insect control, but my experiences with them were unsatisfactory. However, when I engaged this particular company, I found them to be truly excellent and highly punctual. They demonstrated a deep understanding of how to effectively eliminate these pests. Eric, in particular, was incredibly helpful and knowledgeable regarding rodent control; in fact—as a squirrel had actually made its way inside—he knew exactly how to handle the situation and successfully removed it from the house.

Provider response

Thanks Iman!!!!

S

Spencer

4mo ago

Thorough inspection. Helpful details and info on questions I had.

Provider response

Thanks Spencer!!!

MK

Margaret Kahn

4mo ago

Staff communicate well, are punctual, work carefully and efficiently.

Provider response

Thanks Matgaret!!!

JN

John Norris

5mo ago

I wanted to share our experience with Ethan's visit to our house last week. He came over to provide an estimate for his services, and we were thoroughly impressed. Not only did he answer all our questions in detail, but we also learned so much about Michigan "critters" that we previously had no idea about. His knowledge and professionalism convinced us on the spot, and we immediately signed up for Community Pest Solutions!

Provider response

Thanks John!!!

JS

Joshua Sager

7mo ago

We had been hearing scratching in our ceiling for a couple weeks. Called community pest solutions and scheduled an appointment. Ethan and his co-worker came out to the house on a Friday afternoon and immediately located a raccoon in our attic. Then, he went outside and located the entry point very quickly. After that, we were given a proposal/plan. It was all extremely efficient and smooth and Ethan was fantastic. Super friendly, very personable, helpful & explained everything, and he was extremely efficient. His coworker was excellent as well. Both super nice and great to work with. I would absolutely recommend this company and Ethan especially. Great experience thus far.

Provider response

Thanks Joshua!!!

TE

Thomas Ellul

10mo ago

Reached out to sign up for services and they will not service the Belleville area even though they service Ypsilanti and Canton. We are right between those two areas directly off the freeway. I found this company on Google and liked that they are family owned. What a shame a community you pass through to serve other areas you aren’t open to expanding to.

Provider response

Hi Tom!<br><br>We understand you’re feeling disappointed because we have a defined service area. It’s okay to feel frustrated when things don’t work out the way we hope, and we really appreciate you sharing how you feel with us.<br><br>We want you to know that your feelings matter. While we don’t have the ability to service every area every person thinks we should, we are always thinking about ways to grow and reach more wonderful people.<br><br>Would you like us to let you know if we’re able to expand to your area in the future?<br><br>Thank you for giving us a chance and for being so open with your opinion!

HF

Heidi Frankenhauser

11mo ago

Community Pest Solutions was very quick to respond, kind, and flexible. Kyle, my technician, was very polite and straightforward. I would give 5 stars, except he just left and I can’t quite see results yet!

Provider response

Thanks Heidi!!! Your tech will check in to make sure you have a 5 STAR experience!

CM

Chris McDonald

1y ago

I previously wrote Community Pest Solutions a five star review, but unfortunately the customer service doesn't seem to be what it was previously. The first two years Community Pest Solutions was at our house, they were able to help identify and resolve a longstanding issue with paper wasps. The third year they were out, we had a carpenter bee issue that was not properly identified. When I reached out to them later in the summer to see if they could come back out and spray, I was told that carpenter bees weren't included in the package I had bought and was told that they would not honor the 90 day guarantee. This left us pretty disappointed and frankly not wanting to continue to give them our business and support.

Provider response

Hi Chris!<br><br>We appreciate your past business!<br><br>It looks like this update comes 19 months after the last time we provided service for you. <br><br>As you mentioned, you previously said: "Hello, we've been dealing with paper wasps for years now and last year community pest solutions was the first team that actually helped eliminate them. I'm hoping someone could come out again soon to give our house a spray? Thank you!"<br><br>This is the level of service we strive to provide for all of our clients. <br><br>As requested, we provided the same wasp service you were very satisfied with in 2022 in 2023 and again in May 2024. We much later received a call from you about a carpenter bee problem in July 2024. Wasps and carpenter bees require very different treatments. Our written agreement with you clearly excludes carpenter bee coverage to avoid this confusion. As discussed in July, we couldn’t extend coverage for a pest that wasn’t an issue in May and wasn’t the target pest we had been treating for previously. <br><br>The issue wasn’t misidentified, we treated as usual and the carpenter bee issue arose months later. <br><br>We would be happy to take another look at any current issues and provide the appropriate treatments at the appropriate frequencies to solve any current pest issues you’re having!<br>

PR

Phyllis Rector

1y ago

Very nice young man. Hopefully the treatment works.

Provider response

Thanks Phyllis!!!!

WB

William Bacon

1y ago

Great to talk to on the phone, willing to identify the insect by dropping off. However, charges $195 for initial assessment , I found Terminix which has free inspection. Just for showing up charging 195…

Provider response

Hi William!<br><br>Thanks for reaching out and for the opportunity to explain our inspection fee policy. We just checked our numbers and 97% of our inspections are done for free. We have found a few instances where clients are less likely to use our services after inspection so we charge a $195 fee for these. These include inspections where the inspection itself solves the problem (fly issues), landlords with pest issues at rental homes (we waive this fee for established clients), bed bug inspections (9 out of 10 bed bug concerns aren’t actually bedbugs thankfully), cockroaches, rats and termites. Clients often send in photos of their pest or drop off a pest sample which can help avoid an inspection fee. We don’t just show up, we provide thorough, expert inspections, recommendations and written proposals. <br><br>Thanks again!

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