Community Pest Solutions
Verified313 S State St #5, Ann Arbor, MI 48104, United States
Open 7 days, Early hours, Evening hours
About Community Pest Solutions
Community Pest Solutions is the only family-owned pest control business ACTUALLY based in Ann Arbor. We proudly serve Ann Arbor and our surrounding communities of Dexter, Saline, Ypsilanti, Chelsea, Whitmore Lake, Northville & Plymouth with professional, custom pest and wildlife control services. We understand that every pest problem is unique and every home and business has different needs. We focus on working with our clients to develop thoughtful solutions that will safely and effectively reclaim their homes and businesses from insect infestation, rodents and wildlife. The latest technology and treatment methods allow us to take a minimalist, Integrated Pest Management approach while providing extremely effective solutions.
Rating Breakdown
5
★★★★★1,834 reviews
Customer Reviews (30)
Eric is fantastic!! They are terrific - responsible, thorough, always willing to go the extra mile!
Response from Community Pest Solutions
Thanks Susan!!!!!
Ethan did a great job summarizing our options. We probably won't go with the year-long plan he mentioned, but he was very knowledgeable and professional.
Response from Community Pest Solutions
Thanks Thad!!!
Dylan is thorough and polite.
Response from Community Pest Solutions
Thanks Sarah!!!!
Eric did a great job as always. Have been so impressed with the communication and flexibility with scheduling. Have been customers for 2 years and no issues.
Response from Community Pest Solutions
Thanks Lisa!!!
Professional, honest, and thorough.
Response from Community Pest Solutions
Thanks Jake!!!
Response from Community Pest Solutions
Thanks Venkat!!!
Thank you for great service!
Response from Community Pest Solutions
Thanks Karra!!!
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Thanks Jennie!!!
Dan, the technician, was very professional and personable!
Response from Community Pest Solutions
Thanks Sandra!!!!!!
Eric’s been taking care of our home for years. He’s the best and always takes such great care of us. We love Community Pest and the services they provide.
Response from Community Pest Solutions
Thanks Deanne!!!
Joseph fixed our woodpecker damage and set up a prevention system to deter future woodpeckers. We also signed up for the monthly bug extermination service. Joseph was extremely thoughtful, knowledgeable, and courteous throughout the whole process!
The service was very good.
Response from Community Pest Solutions
Thanks Taifu!!!!
Great service all the way around. A bit pricier than I think it should be.
I have dealt with many companies specializing in rodent and insect control, but my experiences with them were unsatisfactory. However, when I engaged this particular company, I found them to be truly excellent and highly punctual. They demonstrated a deep understanding of how to effectively eliminate these pests. Eric, in particular, was incredibly helpful and knowledgeable regarding rodent control; in fact—as a squirrel had actually made its way inside—he knew exactly how to handle the situation and successfully removed it from the house.
Response from Community Pest Solutions
Thanks Iman!!!!
Thorough inspection. Helpful details and info on questions I had.
Response from Community Pest Solutions
Thanks Spencer!!!
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Thanks Bradley!!!
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Thanks Lyndsy!!!
Staff communicate well, are punctual, work carefully and efficiently.
Response from Community Pest Solutions
Thanks Matgaret!!!
I wanted to share our experience with Ethan's visit to our house last week. He came over to provide an estimate for his services, and we were thoroughly impressed. Not only did he answer all our questions in detail, but we also learned so much about Michigan "critters" that we previously had no idea about. His knowledge and professionalism convinced us on the spot, and we immediately signed up for Community Pest Solutions!
Response from Community Pest Solutions
Thanks John!!!
We had been hearing scratching in our ceiling for a couple weeks. Called community pest solutions and scheduled an appointment. Ethan and his co-worker came out to the house on a Friday afternoon and immediately located a raccoon in our attic. Then, he went outside and located the entry point very quickly. After that, we were given a proposal/plan. It was all extremely efficient and smooth and Ethan was fantastic. Super friendly, very personable, helpful & explained everything, and he was extremely efficient. His coworker was excellent as well. Both super nice and great to work with. I would absolutely recommend this company and Ethan especially. Great experience thus far.
Response from Community Pest Solutions
Thanks Joshua!!!
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Thanks Carol!!!
Reached out to sign up for services and they will not service the Belleville area even though they service Ypsilanti and Canton. We are right between those two areas directly off the freeway. I found this company on Google and liked that they are family owned. What a shame a community you pass through to serve other areas you aren’t open to expanding to.
Response from Community Pest Solutions
Hi Tom!<br><br>We understand you’re feeling disappointed because we have a defined service area. It’s okay to feel frustrated when things don’t work out the way we hope, and we really appreciate you sharing how you feel with us.<br><br>We want you to know that your feelings matter. While we don’t have the ability to service every area every person thinks we should, we are always thinking about ways to grow and reach more wonderful people.<br><br>Would you like us to let you know if we’re able to expand to your area in the future?<br><br>Thank you for giving us a chance and for being so open with your opinion!
Community Pest Solutions was very quick to respond, kind, and flexible. Kyle, my technician, was very polite and straightforward. I would give 5 stars, except he just left and I can’t quite see results yet!
Response from Community Pest Solutions
Thanks Heidi!!! Your tech will check in to make sure you have a 5 STAR experience!
I previously wrote Community Pest Solutions a five star review, but unfortunately the customer service doesn't seem to be what it was previously. The first two years Community Pest Solutions was at our house, they were able to help identify and resolve a longstanding issue with paper wasps. The third year they were out, we had a carpenter bee issue that was not properly identified. When I reached out to them later in the summer to see if they could come back out and spray, I was told that carpenter bees weren't included in the package I had bought and was told that they would not honor the 90 day guarantee. This left us pretty disappointed and frankly not wanting to continue to give them our business and support.
Response from Community Pest Solutions
Hi Chris!<br><br>We appreciate your past business!<br><br>It looks like this update comes 19 months after the last time we provided service for you. <br><br>As you mentioned, you previously said: "Hello, we've been dealing with paper wasps for years now and last year community pest solutions was the first team that actually helped eliminate them. I'm hoping someone could come out again soon to give our house a spray? Thank you!"<br><br>This is the level of service we strive to provide for all of our clients. <br><br>As requested, we provided the same wasp service you were very satisfied with in 2022 in 2023 and again in May 2024. We much later received a call from you about a carpenter bee problem in July 2024. Wasps and carpenter bees require very different treatments. Our written agreement with you clearly excludes carpenter bee coverage to avoid this confusion. As discussed in July, we couldn’t extend coverage for a pest that wasn’t an issue in May and wasn’t the target pest we had been treating for previously. <br><br>The issue wasn’t misidentified, we treated as usual and the carpenter bee issue arose months later. <br><br>We would be happy to take another look at any current issues and provide the appropriate treatments at the appropriate frequencies to solve any current pest issues you’re having!<br>
Very nice young man. Hopefully the treatment works.
Response from Community Pest Solutions
Thanks Phyllis!!!!
Great to talk to on the phone, willing to identify the insect by dropping off. However, charges $195 for initial assessment , I found Terminix which has free inspection. Just for showing up charging 195…
Response from Community Pest Solutions
Hi William!<br><br>Thanks for reaching out and for the opportunity to explain our inspection fee policy. We just checked our numbers and 97% of our inspections are done for free. We have found a few instances where clients are less likely to use our services after inspection so we charge a $195 fee for these. These include inspections where the inspection itself solves the problem (fly issues), landlords with pest issues at rental homes (we waive this fee for established clients), bed bug inspections (9 out of 10 bed bug concerns aren’t actually bedbugs thankfully), cockroaches, rats and termites. Clients often send in photos of their pest or drop off a pest sample which can help avoid an inspection fee. We don’t just show up, we provide thorough, expert inspections, recommendations and written proposals. <br><br>Thanks again!
Response from Community Pest Solutions
Hi Christine!<br><br>We were happy to provide you with a free inspection for the wasps flying around your shrub. Any time we can provide a customer with peace of mind that they do not actually have a pest issue we are grateful for the opportunity. If you ever actually need our services we hope to provide a 5 STAR experience. <br><br>Thanks!!!
Response from Community Pest Solutions
Hi Sharda!<br><br>I left you a voicemail hoping to connect and resolve your experience. Unfortunately when we originally scheduled for the animal problem under your porch we didn’t learn in advance that this was a mobile home. As soon as we realized this was a mobile home we contacted you to explain our policy for this situation. That call was abruptly disconnected so our customer service representative didn’t have the opportunity to explain. We do provide service for mobile homes for ant, wasp, cockroach and bedbug issues regularly. We have stopped providing rodent and animal trapping services for homes with this type of construction because animals can easily gain access under the entire foundation of a mobile home. This allows the animals to come and go anywhere around the foundation so we can not target their entry point which allows them to easily avoid traps. We strive to effectively solve our clients problems every time, so after many unsuccessful attempts trapping under mobile homes we have decided it is not a great value for our clients. We wish we had been able to explain this to you. That said, we would like the opportunity to take a look at your particular situation to see if there is anything at all that we can do to help. We want to be sure you are left with a positive 5 star experience. Please return my call and we will be happy to see if there is a solution we can provide.<br><br>Thank you!<br><br>Joe
Contact Information
Phone
+1734-994-5310Address
313 S State St #5, Ann Arbor, MI 48104, United States
Website
www.pestfreemi.comHours
Services
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