Critter Control Central, MA

Dealing with the Worcester office was a huge disappointment. They took my deposit and told me that they would bill me as services were completed, then charged my credit card for the entire amount four days later. Terrible communication from the district manager. The techs were great when they showed up, but I never knew when they were coming for the most part. I got one work order out of four visits, and in the end, the most crucial part which was trapping and removing the squirrels that were in my house never happened. I had to fight with them for weeks to get the $1850 credit for them never catching the Squirrel. I ended up doing that myself. The district manager (when he did finally respond) was rude and dismissive and accused me of threatening him. I do not recommend at all.

I hired Critter Control for 5 days to remove a groundhog. Mission accomplished! Erik Low was our main technician and he was absolutely fantastic. Prompt, great communications with email and cell, always available by phone, courteous, prompt, professional. I highly recommend Critter Control!

Edited Response- this company ended up, correcting all of the former issues although I wish I didn’t have to be involved, but as much as I was, I am happy with the result. Previous review- I hate leaving reviews like this. We called this company to handle a pest & bat problem in my home. The reps who showed up were great communicators and outlined clearly what would be done. We chose Critter Control as they promised a fast resolution before the June 1st dealing set to protect bats during their mating season. The technician came out quickly and worked tirelessly to get the work done, but could not finish it in the allotted amount of time he was given when the job was scheduled. We were assured they would return on 4/24 to complete the work, which included a chimney cap, cleaning our dryer vents, and completing the sealing/removal of 'one-way valves' they installed. No one showed up for this appointment. When we called the office, they said that no one came because they had to collect final payment before arrival and claimed we were not reachable (FYI a service based business cannot collect for services not yet rendered) We paid the bill anyway, and promised they would be out the next friday. They came, but only removed some of the check valves, did not finish the sealing of the home, cleaning the dryer vents, or install the chimney cap. We got a manager involved, who promised someone would be out right away. Another two weeks passed, and we were once again promised job completion on Monday 5/18. Once again this firm did not show up, or even bother calling. We called the manager that night and left a voice mail. We had to call again today (5/20) and were promised they will be out tomorrow. We still have active bat issues and pest issues, and are very worried they will not solve this by the 6/1 deadline. I have also made 2 request at this point to speak to a 'regional manager' who has yet to return our calls. I will update this review if they correct the problem.

Unprofessional. Two appointments scheduled that they did not show up to. No calls to cancel.

Critter Control did a very thorough job of cleaning up some basement rooms with mouse problems. Also took care of a wasp nest outside, sealed up entry points around our house and put out bait traps. Too early to tell how successful it will be, but they'll be back in a month to check on things. Satisfied with their service.

My experience with Critter Control was a very positive one from the initial meeting everything was explained and all questions answered. They were professional and did a great job of eliminating the squirrel problem. I would recommend them highly. Thank you to Joe, Colin and Mark

We had a woodpecker problem with them making large holes in the siding. Critter Control has installed "Eagle Eyes" in 2 positions on the roof to prevent birds from approaching the house. We are looking forward to seeing how well this works. Critter Control was very professional throughout. We have used them in the past, and intend to use them again for any animal issues that arise.

excellent job.

Great people, prompt, and knowledgeable.

They did a thorough and professional job of sealing the entire house against the bats which were in our attic. Coming back next week to remove the one way bat door (allows the bats to exit), and then remove it and clean up the guano and sanitize the attic where they nested.

The people are nice but the billing is horrible. cannot contact anyone on the phone

Harrison filled the critter entrances around the periphery of the house and investigated areas on the roof. He explained his procedures. He is very competent and I look forward to his next work day here.

My problem with bats was taken care of and measures to block their entry into the house were quickly implemented . Services were excellent and the response to my issue was quick.

Joe, Colin and the rest of the team responded very quickly to my initial inquiry and questions. Joe’s assessment of measures to keep bats out of the house was detailed and well-informed. He explained the purpose of each step, and how it would be implemented. Colon scheduled the work quickly, and I appreciated the thorough communications by text about when the technician would arrive. The technician (Terry) was friendly and willing to answer my questions. He was able to complete the work in about 6 hours, and appeared to be both experienced and competent. My only concern was the cost — after seeing the materials used and the amount of effort required (6 man hours), the cost seems substantially higher than what I’ve paid for other work that required getting up on the roof (for example, repairs to the ridge vent and chimney). Perhaps Joe could have anticipated this concern and explained what’s driving the expense (for example, special materials, offsite pre-work, specialized technical expertise, etc). Overall, I’m very satisfied with the work and experience, but wish it could have been a bit less expensive.

DO NOT USE THIS COMPANY! THEY ARE RIP OFFS. IN ORDER TO HAVE A SO CALLED TECH COME OUT I HAD TO SUPPLY A CREDIT CARD NUMBER UP FRONT. THE TECH CAME OUT GOT A DEAD BABY SQUIRREL, BENT MY SIDING, AND DASHED OUT. HE WAS HERE 20 MINUTES AND THEY CHARGED ME $409.00. HE NEVER COMPLETED THE JOB. WHEN I CALLED THE OFFICE THEY SAID IF HE HAS TO COME BACK IT WILL BE ANOTHER $409.00. I GUESS AFTER HAVING YOUR CREDIT CARD NUMBER YOU CAN MAKE THE RULES IN YOUR FAVOR. THESE PEOPLE ARE CROOKS. I ENDED UP CALLING ANOTHER FABULOUS COMPANY THAT CAME OUT AND FOUND THE ISSUE. I DID NOT HAVE TO SUPPLY A CREDIT CARD NUMBER UP FRONT AND THE PRICE WAS AMAZINGLY REASONABLE. DONT USE THIS COMPANY IF YOUR SMART. THERE THE WORST COMPANY TO DEAL WITH!!!! RUDE, INCOMPETENT AND UNPROFESSIONAL!

I paid $2k for them to “seal” my home to keep mice out. After the work was done, my mouse problem remained rampant. Their work did not include inspecting nor sealing where the house meets the foundation, around my chimney, wire entry points in my garage nor entry points around my bulkhead. I have had to plug up several holes on my own with steel wool that they completely neglected. Make sure it is clear to you what they are actually sealing for the money because what should have been sealed was not.

Excellent customer service! Joe was a joy to work with!

No communication as to when they were coming on three different occasions. Today was scheduled at 9:45-19:30 after finally getting someone to check what day and what time. Never showed. Called them and they said they're changing to a new system and apologized again. Don't call them because they won't call you.

Client: Brian P. Ware, MA Account: # 0420231 June 10, 2024: Joesph Rogers came out to review issue and provide quote. June 27, 2024: Tech came out and was looking at my house from the driveway. I said to him the problem is not in the house area, it’s in the garage behind the house. I had to show him the garage area. I had to do a walk-around with him to show him the areas of concern. July 5, 2024: Garage Attic cleaning. Tech only removed about “½“of the contaminated insulation in attic area. Left bags outside overnight where squirrels were eating through the bags thus creating another mess. I had to put the bags in my garage until they were picked up. July 12, 2024: Bags picked up. July 16, 2024: Blocking “additional” access areas on garage [ tech Mark came out and was also looking at my house from the driveway. I asked him if anyone provided information to him, and he said communication is very bad at his work. July 24, 2024: I called Joe, left a message to see if he was going to do a follow-up inspection. No return call, no follow-up inspection. No return call as of 10/01/2024 Notes: Service agreement was written up very professionally and detailed. That’s why I chose to go with Critter Control. Techs that did work on my project had “limited” instructions. There was NO pest removal or traps set. I set my own traps and caught three squirrels. I also paid for a hunting camera which picked up squirrels in the attic area. There was NO Ongoing Monitoring or Evaluation to assess effectiveness of remediation. NO detailed documentation throughout the process. NO sanitizing was performed except removal of insulation, sweeping and bagging black walnuts in the garage attic. Very little communication between the customer and Critter Control representative Joseph Rogers. The list of “services” that were completed on the Service Agreement was bare minimum at best. At this point I would not allow Joe Rogers or any of his workers to do further work on my property. I am an extremely disappointment customer who spent $3900.00 for about $500.00 worth of service. Furthermore, at this point I would not recommend Critter Control. I provided my Credit Card after agreeing to the Service Agreement for them to use to bill me, I truly feel they took my money and ran! 10/01/2024: I am still catching squirrels in my garage. And still not even a follow up call! No Help! I am sure I will get a response that will make it all look like I am wrong however I would not have provided this much detail if it wasn't true!

I contacted Critter Control looking for help with a bat problem. Within an hour I received a callback from Joe. We setup a time for him to check out the house and come up with a plan of action. On the day of arrival, Terri reached out to let me know he was in his way. It was a ridiculously hot day, but he was up on the roof replacing the ridge vent and sealing where needed. Everyone I dealt with was knowledgeable, professional and friendly! Overall excellent experience. I now know more than I’d ever expected about bats and the best part…they are no longer living in our house!

The clean up was excellent. Scheduling was the only issue as we were expecting them to come between 12-2. We were called around 2:30 and that appointment for clean up had to be rescheduled. The rescheduled appointment went well.

Josh and Terry, the two soil remediation technicians, were superb in performing the soil removal and sanitization, in a very difficult crawl space area. They removed many bags of trash, disinfected the area, and carefully contained the soil and refuse. I would highly recommend Critter Control for wild animal remediation services. Thank you for a job well done!

Find a different company to use instead of Critter Control in Worcester. Horrible customer service and they will not call you back once they have your money. We hired them for bats in the attic and they tried to push the remediation into June which is against Massachusetts state law due to pupping season in June and July. We had to lean on them to get the remediation done before June, and they did finally get to the house after several scheduling/rescheduling issues only to have them not get all the bats out by 1 June. We’re now trying to get a call back to get scheduled for August for them to come out and get all the bats out for good this time, but they aren’t returning any calls. All calls to the local office aren’t even answered anymore and now get punted over to the useless corporate number. Still can’t get a call back from anyone local or corporate. Plenty of empty promises to get a call back from the manager though. Happily going to escalate this issue to the BBB. These people will take your money, do shoddy work, and have shady business practices overall. Use anyone else but them for animal or pest removal.

They are phenomenal! They came out to give me a quote as quickly as they could. There was a back order on the type of cap I need but they remained in contact every step of the way and never once made me feel like I was a nuisance, which is incredibly rare these days. So happy with the end result and the service I received along the way. Can’t recommend them enough.

They are friendly, reliable and knowledgeable

0 professionalism, no accountability, empty promises and uneducated staff who dont seem to care if your card gets a charge for services that were never even done at your residence. Still waiting for a call back from a “regional manager” named Mark. Nobody knows what’s going on, nobody knows who’s in charge, an absolute nightmare. Complete lack of customer care. Scammers.