About this provider in Peabody
After serving 25 years in the Naval Reserves, Tom Drapeau began serving his community by becoming a Associate Certified Entomologist and began his own business, "Freedom Pest Control". His core work ethic and desire to serve quickly catapulted Freedom Pest Control as a leader among services in the Residential and…
Rating breakdown from customer reviews
5
403 reviews
Customer reviews for Freedom Pest Control
Venessa A
Shane came as my last resort and was able to revolve an issue that was not addressed properly an I been given inaccurate information that has been on going and very frustrating. At this point I was about to cancel my service. He was very thorough, professional and most importantly respectful. Shane took his time to address my property needs and treat the areas thoroughly. Thank you Shane, you saved your company a contract.
Provider response
Thank you, Venessa, for your kind words and for giving us another chance. We apologize for the earlier misinformation and frustration, and we are glad Shane was able to resolve the issue with professionalism and care. I will share your feedback with Shane and the team. We appreciate your business and look forward to continuing to serve your property needs.
anthony fortunato
We been doing business with Freedom for nearly 2 years. Very good company. They eliminated all entry points and we no longer get Mice and they eliminated two big hornets nests for us. Highly recommend.
Provider response
Thank you for your positive review, Anthony! We're thrilled to hear that our services have made a significant difference in your home. It's great to know that we've successfully eliminated those issues for you. Your recommendation means a lot to us, and we look forward to continuing to serve you.
Lauren Hunt
Lenny was fantastic! Knowledgeable, professional and thorough. We are grateful that he took his time and provided a comprehensive initial home inspection. Thank you Lenny!
Provider response
Thank you for your wonderful review, Lauren! We're thrilled to hear that Lenny provided you with such a thorough and professional home inspection. Your appreciation for his expertise means a lot to us. If you need anything else in the future, don’t hesitate to reach out.
Kate Mignosi
Greg was thorough, efficient and very kind! He helped with all my requests!
Provider response
Thank you for your wonderful feedback! We're thrilled to hear that Greg provided you with thorough and efficient service. Our team strives to meet all customer requests with kindness and professionalism. We appreciate your support and hope to see you again soon!
Jean Pietrantonio
Very through Found source of entry Did inspection of attic and eaves Consulted with colleague for more ideas on finding entry/exit site of yellow jackets Patient with us and listened to our concerns Covered entry points and instructed us on future actions to take
Provider response
Thank you for your wonderful feedback! We're glad to hear that you found our inspection thorough and our team attentive to your concerns. It's great to know that our consultation process and guidance on future actions were helpful to you. We appreciate your trust in us and look forward to assisting you again if needed.
Diane Kessler
Jonathan is thorough and communicates what he is doing well. Helped me understand where pests get in and how they can be controlled. I really appreciate what he does!
Provider response
Diane,<br><br>Thank you so much for your kind words about Jonathan! We're lucky to have him on the team — his thoroughness and clear communication really set him apart. We're glad he was able to help you understand the process and make you feel more confident about keeping pests under control. We truly appreciate your support!<br><br>Thank you for choosing Freedom Pest Control.<br><br>Jeannie Vadeboncoeur<br>Customer Service Supervisor
Harry
Mike helped us get rid of a hornets nest near our kids playground. Very helpful and we’re happy that he insured that our kids can play safely.
Provider response
Thank you Harry,<br><br>We very much appreciate you taking the time to leave the compliments and for choosing us to control your pests.<br><br>Thank you for choosing Freedom Pest Control<br><br>Jeannie Vadeboncoeur<br>Customer Service Supervisor
X H
Kevin was great today, he took care of my bee problem fast and with expertise as well as closing up gaps around my soffits to keep tiny critters out of my attic. This company provides great service with friendly technicians and reliably always on time.
Provider response
Thank you for your wonderful feedback! We're pleased to hear that you had a great experience with our technicians and that our punctuality met your expectations. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts. We look forward to serving you again in the future!
Paul Balich
Scott was friendly and proactive and explained everything he was going to do beforehand. He is a valued asset to Freedom Pest … kudos
Provider response
Thank you for your wonderful feedback! We're thrilled to hear that Scott made such a positive impression with his friendly and proactive approach. He truly is an asset to our team, and we appreciate your recognition of his efforts. Your satisfaction is our top priority, and we look forward to continuing to serve you.
Diane Reid
Excellent service, Tom was very knowledgeable, informative & thorough!
Provider response
Thank you for your wonderful feedback, Diane! We're thrilled to hear that Tom provided you with excellent service and shared his knowledge effectively. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again!
Alex Greater Boston HVAC
Great service!
Provider response
Thank you, Alex! We appreciate your positive feedback and are glad to hear you had a great experience with our service. Your satisfaction is our top priority, and we look forward to assisting you again in the future.
L Emerson Tuttle
We have used Freedon Pest Control since 2008 for small animal control. Over the years Deb, the small animal specialist, has removed unwanted woodchucks, opossums, squirrels, and skunks from our propoerty. She is very knowledgeable about her area of expertise; in particular, she recognizes when a job is finished and when it's best to leave a trap in place.
Provider response
Thank you for your wonderful feedback! We're thrilled to hear that Deb has consistently provided effective service for your small animal control needs since 2008. Her expertise and attention to detail are invaluable, and we appreciate your trust in our team. If you need any further assistance or have questions in the future, don't hesitate to reach out.
Diana Simmons
This is our first time meeting Mike. He was very friendly and informative! We are extremely happy with Freedom Pest and would highly recommend their services to others.
Provider response
Thank you for your wonderful feedback, Diana! We're thrilled to hear that Mike made a positive impression and that you are satisfied with our services. Your recommendation means a lot to us, and we look forward to continuing to provide excellent service to you and others.
Krista Stevens
Kyle was very professional, friendly, and efficient!
Provider response
Thank you for your kind words, Krista! We're thrilled to hear that Kyle made such a positive impression with his professionalism and friendly service. We appreciate your support and look forward to serving you again soon!
Pamela Rambus
Amanda in the office was amazing to work with and was able to accommodate our short notice and travel schedule, much appreciated. Alex our technician was right on time, thorough and even let us get some fun photos of him in action. Highly recommend Freedom
Provider response
Thank you for your kind words, Pamela! We're thrilled to hear that Amanda was able to accommodate your needs and that Alex provided excellent service during your visit. It's great to know you had a fun experience capturing those moments. Your recommendation means a lot to us, and we look forward to working with you again in the future!
Tina Stiles-Preble
Shane has great customer service! We were not home during the treatment but he called to make sure our pets were inside and we were satisfied with the service. Thanks Shane!
Provider response
Thank you for the wonderful review. We're so glad Shane’s attention to detail and excellent customer service stood out. We truly appreciate your support!<br>Immanuel Tirona<br>Customer Service Representative
Patty Meaney
Very professional and polite
Provider response
Thank Patty for your kind words! We're thrilled to hear that our technician provided professional and polite service. At Freedom Pest Control, we take great pride in delivering top-notch customer care. We truly appreciate your feedback and your support!<br><br>Thank you for choosing Freedom Pest Control<br><br>Jeannie Vadeboncoeur<br>Customer Service Supervisor
Patricia Trafton
Jonathan was very sociable friendly, always pleasant to talk to! Thanks again, until next time Bj
Provider response
Patricia, <br>Thank you so much for your thoughtful review! We're thrilled to hear that Dave's professionalism and expertise stood out during your service. It's great to know he was able to address that missed spot for you. We truly appreciate your trust and look forward to assisting you again in the future!<br><br>Jeannie Vadeboncoeur<br>Customer Service Supervisor
Jose Viteri
Difficult to tell if treatment worked yet. Seemed like a simple perimeter poison traps and gap fills. Results tbd.
Provider response
Jose,<br><br>Thank you for your feedback! It's understandable that it may take some time to see the full results of the treatment. Pest Control is a process and is often not instantaneous. The perimeter traps and gap fills are designed to address pest issues over time, so we'll monitor the situation closely. If you notice any continued activity or have any concerns, please don't hesitate to reach out, and we’ll be happy to provide further assistance. We're committed to ensuring the treatment is effective for you.<br><br>Thank you for choosing Freedom Pest Control<br><br>Jeannie Vadeboncoeur<br>Customer Service Supervisor
Mark Grasso
Adam was prompt to setup bait stations and very professional assessing the extent of our mouse problem.
Provider response
Mark,<br><br>Thank you for your feedback! We’re glad to hear that Adam provided prompt and professional service while addressing your mouse problem. It's important to us that we thoroughly assess each situation to provide the best solution. We appreciate your trust and are here if you need anything further!<br><br>Thank you for choosing Freedom Pest Control<br><br>Jeannie Vadeboncoeur<br>Customer Service Supervisor
Barbara MacLean
Adam, was very nice, very professional, answered any questions
Provider response
Barbara,<br><br>Thank you for your feedback! We're glad to hear that Adam provided you with excellent service, answering all your questions professionally. We appreciate your support and look forward to serving you again in the future.<br><br>Thank you for choosing Freedom Pest Control<br><br>Jeannie Vadeboncoeur<br>Commercial Pest Inspector
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