About this provider in Malden
Full-Service Pest Control & Extermination Services for Boston. Yankee Pest Control is a full-service pest control company, servicing residential and commercial properties in the Greater Boston area. We offer the safest and most effective pest control and detection services including Termite control, Ant Control, Tick…
Rating breakdown from customer reviews
4.8
690 reviews
Customer reviews for Yankee Pest Control
Kevin Brophy
Scott and Dylan were very professional and helped with my mice issues and explained how my service works to me.
Collin Skinner
Great people, great service, and a strong commitment to quality. A company that clearly values doing things right. Highly recommend.
Jessica Dunham
We hired Yankee Pest Control in January for our (new to us) home after spotting a mouse. Kendra has been our primary tech and is fantastic- knowledgeable, tenacious, and persistent in trying to solve our mouse problem! Also highly recommend the annual program as it’s a fantastic value and great for peace of mind.
Provider response
Thank you, Jessica! We're so glad to hear that Kendra has been able to assist you effectively with your mouse issue. We appreciate your recommendation of our annual program and are here to help whenever you need us!
Jon Venne
I’ve used Yankee for a few years and they always do a great job: on time, thorough, always quick to follow up . All the technicians are great, but Matt goes above and beyond.
Provider response
Thank you, Jon! We really appreciate your loyalty and are glad to hear that you’ve had consistently great experiences with our team. Matt will be thrilled to know his efforts are recognized.
Elisabeth Carroll
Matt Ruggierio came to do the seasonal General pest Inspection. He looked at my garage at my request and he checked around the perimeter of house. He was very good. He was very personable.
Provider response
Thank you, Elisabeth, for your wonderful feedback! We're glad to hear that Matt provided you with a thorough inspection and made your experience enjoyable. Your satisfaction means a lot to us!
Lauren Cote
Freedom has been out several times. Scott was the first and last technician to come here. He is very professional and diligent in trying to find the problem. I want Scott to be the one to service my place.
Alicia Calero
Tristan from Yankee Pest Control came to my property to assist with a pest issue. I cannot begin to share how amazing the support was. Not only was he patient with assessing the situation, but also providing viable solutions that provide me with peace of mind my problem will be resolved. I can’t say enough good things about Tristan at Yankee Pest Control! Thank you so so much for your time, attention, and thoroughness to do a great job!
Provider response
Thank you, Alicia, for your wonderful feedback! We're glad to hear that Tristan provided you with such thorough and attentive service. Your peace of mind is our priority, and we appreciate you taking the time to share your experience!
Sue C
Matt came to replace the bait in our mouse boxes. I was interested in learning more about traps, particularly ones that don't kill the mouse, and he explained them to me. He also looked around the foundation of the house with me, trying to find their entry point. He was able to find and fill two different openings in the corners of our house - something no one has done previously! This was done as part of our service contract.
Provider response
Thank you, Sue, for your wonderful review! We're glad to hear that Matt provided valuable information and effectively addressed the entry points around your home. Your satisfaction means a lot to us!
Aj Carzo
Great company with consistently knowledgable and helpful staff. Today it was Matt and he was professional and very clear about possible issues and solutions. Really appreciated the time he took to explain what was going on and what needed to be addressed now, vs some recommendations for the future. Been using YPC for a few years now for the annual maintenance plan, and I have been impressed with every tech that I've worked with. Keep up the great work!
Provider response
Thank you, Aj! We're glad to hear about your positive experiences with our team, especially with Matt. Your continued support means a lot to us, and we appreciate your kind words. We'll keep striving to provide excellent service!
Ellie C-T
Our condo association has been a YP client for over 12 years- we are always met with professionalism by the onsite service team and flexibility with the intake staff. Just wanted to provide a shout out to Kendra who did our exterior service today- what a delightful, courteous service- answered all my questions and said it was no problem to call for any new concerns.
Provider response
Thank you, Ellie, for your kind words! We appreciate your long-standing support and are glad to hear that our team, especially Kendra, provided you with excellent service. Your feedback means a lot to us!
mary Costin
I have had YP for years now & have been satisfied with ease of communication/scheduling. But I need to do a special shout out to Kendra who has come out the last few times. She is pleasant, eager to help and gives me great advice on what I can do to prevent unwanted visitors. I am now requesting her for my follow up appointments!
Provider response
Thank you, Mary! We're grateful for your kind words and glad to hear that Kendra has been such a helpful presence for you. We appreciate your loyalty and look forward to your next appointment!
Carole Thompson
I have been so impressed by the professionalism and care the stellar technicians at YP have demonstrated to us over the years. In particular, Shane is a shining star!! He has come out to our home for the last several inspections and I just cannot say enough how incredible he is! He is professional, yes, but patient, engaged, polite, smart, incredibly knowledgeable and truly has a passion to do his job well! Over the last couple of years, we have been trying to eradicate a mouse infestation in our basement. Shane meticulously checked the inside and outside of the foundation, crawling under porches, pawing through the basement and garage to find entry points. And throughout the process explained his findings and helped us to understand what changes and fixes we could pursue. As a result we took his advice and replaced parts of our garage door, and sealed up around our basement door. Yesterday, as he was attempting to leave after a thorough inspection, he came back into the garage and tackled a seemingly inaccessible part of the garage where he fount the jackpot!! His patience, attention to detail and desire to truly fix the problem was nothing short of astounding. He is amazing. YP do whatever you can to hold onto this truly stellar young man! He is an impressive representative for your company! Take good care of him!
Provider response
Thank you, Carole, for sharing your wonderful experience! We're grateful for your kind words about Shane and our team. It's great to hear how his dedication made a difference in your situation. Your support means a lot to us!
David Grieb
Sean M. Has been working on our home all year. Responsive, professional and sets clear expectations. Because of him, I will confidently recommend YPC to others.
Provider response
Thank you, David, for your wonderful feedback! We're glad to hear that Sean M. has made such a positive impact on your experience. Your recommendation means a lot to us!
Alison Arnstein
I wanted to let you know that I received EXCELLENT service in the last few weeks from one of your technicians, Peyton. He went above and beyond and was gracious, knowledgeable and helpful. In checking out our property he noticed a wasp or hornet nest in our tree; put on a protective suit; pulled out a huge tool and ladder and eliminated it. He also tried to help us deal with an ant problem. I’ve been a customer for many, many years and this is the first time I e felt compelled to let you know how great your employee was. Thank you, Peyton!! Best, Alison Arnstein
Provider response
Thank you, Alison, for your wonderful feedback! We're so glad to hear about the excellent service you received from Peyton. It's great to know that he went above and beyond to help you. We appreciate your long-standing support and sharing your experience!
Martin Temple
Matt explained what he planned to do. I was able to ask questions and get answers
Provider response
Thank you, Martin, for your kind words! We're glad to hear that Matt was able to provide clear explanations and answer your questions. Your feedback is greatly appreciated!
Diane Larson
Excellent service!! We have had Technician Dylan a few times, he is the best!
Provider response
Thank you, Diane! We're glad to hear you had excellent service and appreciate your kind words about Dylan.
david drew
I've been a happy customer for 10 years. These guys have always been responsive and effective! See a problem, call them up and the come and address it, every time. We recently had an issue with some little critters that found a new way into our kitchen and YPC sent their technician Sean our way. He took a walk around our entire foundation and addressed any areas that looked compromised, inside he took a thorough look around and discretely laid out bait stations and scheduled a revisit 3 weeks later. Problem solved virtually overnight. No critters in site. After 3 weeks Sean checked all the bait stations and none had any activity. Very impressive. Well worth the dollar a day contract. Highly recommend
Provider response
Thank you, David, for your wonderful feedback and for being a loyal customer for 10 years! We're glad to hear that Sean was able to effectively address your issue and that our service met your expectations. Your recommendation means a lot to us!
Yi Zhao
I’ve been using YPC for over a year now, and I can’t recommend them enough. From day one, they’ve gone above and beyond to help protect my home. Sean and Robert worked with me consistently to manage a mice issue—he came every other week to check the bait and even sealed gaps around the house to help prevent reentry. His dedication and attention to detail gave me real peace of mind. Nate discovered live termites near the house and immediately installed additional termite bait stations after talked with Chris. He didn’t wait or try to upsell—just did what was needed to keep my home safe. And when I sent the owner Galvin a photo of a dead ant out of concern (especially with a baby at home), he didn’t hesitate—he sent someone out right away to do a preventative ant spray. They are professional, responsive, and truly care about their customers. I’m grateful for their thoroughness and would highly recommend them to anyone looking for honest, effective pest control. -------------------------------------------------------------------------------------------- 2025-9-22 I want to add additional comments for them: I wanted to leave a review for the fantastic service I received from Colin and PJ on Friday. We have a regular service for termites and mice, but we've been struggling with a yellow jacket issue for months. I assumed it was outside the scope of our regular plan, but Colin and PJ didn't hesitate to help. They took the initiative to use dust to treat the issue and even gave us instructions to follow up if the yellow jackets reappear. This kind of thoughtful, attentive service is exactly why we continue to choose this company. Thank you both for going the extra mile!
Provider response
Thank you, Yi, for your wonderful review! We're so glad to hear that Sean, Robert, Nate, and Galvin were able to provide you with the support and peace of mind you deserve. Your recommendation means a lot to us, and we appreciate your trust in our team to keep your home safe.
Julie Aniello-DiLeo - Women's Fitness of Boston
Yankee Pest Control sent over Dillion for chipmunks in our home. He was thorough and blocked all holes in the foundation and inside the home where they were entering. He was professional, knowledgeable and explained everything he did before he left. Best part - I haven't seen any chipmunks! 🐿️ THANK YOU Yankee Pest & Dillion! Highly recommended!
Provider response
Thank you, Julie! We're so glad Dillion provided you with thorough service and that you're chipmunk-free now. Your recommendation means a lot to us!
Sarah and Andrew
We had received a recommendation to use Yankee Pest Control for general pest inspection and services so I initially felt confident that we would have a smooth experience. We did have an easy time contacting YPC and setting up and inspection. The inspector themself was friendly and knowledgeable. However, the communication afterwards was not. We received an “inspection report” that was incomplete and a few sentences long. It was by no means a general inspection report. This is surprising since they do charge $95 for the inspection so we did expect a full professional report. We had a couple follow up emails with the inspector about specific questions about the service and cost. However he then never responded back to us. We were left with the $95 bill and no full report and no service. I called to speak with YPC and was transferred to the owner Galvin who was incredibly rude and proceeded to threaten me with court action if I did not pay and then proceeded to hang up on me rather than have a professional conversation. I have never had this type of experience before and it was shocking! I am deeply respectful of all professions including the expert profession of pest control. I am never one to deny someone compensation for their time or expertise (of note YPC did since receive their payment from me even against the principle of good service). So this experience was surprising and hurtful to say the least. We need more kind and devoted people in this world and clearly YPC is not where you will find that service. Please go elsewhere! We ended up going with a different company who provided a free full comprehensive report that was pages long. They were very kind and responsive and have provided excellent service.
Provider response
Congratulations on purchasing your new home. Here at Yankee Pest Control are very sorry that you have concerns about the pest inspection we performed for you. We are grateful that some of your family and friends recommended us. We understand you hired us for a post purchase inspection of your new home. During this inspection, that you did not attend yourself, our inspector pointed out extensive termite damage to your husband. Our multiple page report, including several photos, documented our findings and recommendations. Our inspector who has been performing these services for our customers for over 30 years has pest control certifications from the Commonwealth as well as advanced pest inspection registration from the New England Pest Management Association. Basically saying, he is a very talented pest professional. In the documents he sent you he explained where he observed this severe termite damage. I understand you must have been unset learning the house you just purchased is badly damaged by termites. We did not find evidence of other pest during this visit. It is our objective to only offer you products and services that we feel you need at the time of our visit. When you first called our office and scheduled this inspection we asked for payment, we asked for payment again at the time of the inspection. Both times we were told you would call our office. After a couple of months we reached out to you asking for payment. It was then, and only then did you have any complaints about our service or reporting. I did notice that you did finally pay your over due invoice of $95.00. Thank you for that. Please feel free to call or email me directly if there is anything else we can do for you. Galvin@yankeepest.com
M Golden
I contacted Yankee Pest control because I was having carpenter ants issue. The technician came to the house went to the attic and told me that the problem was with the roof ( roof was leaking). My house is 3 years old and so is the roof. I asked the technician to go the basement because there were lots of ants there too. Once again he insisted that I need a roofer. And refused to go to the basement. I called my roofer who came to the house and inspected the roof and of course no leak. I called the company twice and was told someone was going get back to me. To this day I have not heard from YANKE PEST CONTROL. They did charge $95.00 and did not came to the house inspected the attic, basement, and every room and around the house. NEVER USE THIS COMPANY. The technician was useless.
Provider response
I am sorry you had such a bad experience. Your technician was also the company owner and has been for 35 years. His resume includes being an Associate Certified Entomologist and has taught New England's wood destroying insect course for decades. A course most all home inspectors and Pest control managers and owners take during their career. He is very well known nationally for his work in the industry, specifically carpenter ants and termites. We do have some nice photos of the roof being wet and dripping at the time of his inspection. I am pleased you found someone as competent as Biggins to handle your problem
Chad Kolod
I decided to update my review, as my intent was never to hurt a fellow veteran’s business. It was unfortunate that my experience did not reflect the other reviews I have read. We picked this establishment specifically for their rating. Report was received and in the end that’s all we needed to move ahead.
Provider response
Chad,<br>Let me thank you for your input, also let me personally thank you for your military service. I love veterans, particularly when they mention it multiple times in a review. I am ashamed that we did not work in a timely manner for you, we will strive to improve. <br><br>***My update to Chad’s review. I was lucky enough to be assigned as the inspector for this VA home loan that Chad speaks about. This inspection was so important to Chad’s VA loan, he did not show up to the inspection. Chad’s wife also did not show up to this inspection. Chad’s real estate agent did not show up to this inspection to let me in to the property. I am not sure if they thought I had a key? <br><br>After waiting for 30 minutes for some one to show up to the inspection, I called the number on file, texted the phone number on file, and emailed the account on file, no response for an hour and a half later, via email. There was no one coming to let me into the house. Still, I waited. <br><br>Coincidently, I have been doing VA home loan inspections for the better part of 25 years. I am also a USMC veteran, who works for this multigenerational veteran owned and operated company. I have also used my own VA loan multiple times. Knowing how important this paperwork is to our veterans like Chad, I waited and waited at the home. Luckily, the man selling the house walked up to my car window while in the driveway and asked me what the heck I was doing here. He lives in the neighborhood, thank goodness. He had no idea there was an inspection scheduled at the vacant property. I explained to him at length how import it is to get this inspection done for Chad and his family. After some talk, the homeowner let me in the home to do the inspection with no buyers representation.<br><br>Instead of leaving the home and having no inspection of the home, which would absolutely complicate Chad’s closing date, I waited to make sure he got his inspection. All that effort landed me, my first one star review. <br><br>I am glad we got this inspection done for Chad, my fellow veteran. <br>
Denise M
First time calling and looking to establish long term services. The person I spoke with refused to give a general range of fees over the phone which other companies have done, it was only for an estimated price and annual renewal. Upfront pricing and transparency should be part of their business practices.
Provider response
Denise, I understand you called looking for a price for termite control. No one should be giving you a price estimate over the phone for termite control at any company. To price termite control properly, an inspector needs to confirm the target pest is actually termites, view the house, and measure it for proper transparency. We are very up front that we do not have standard flat rate pricing for termite control. We do however offer free termite quotes, in person, so we can sit and educate you on our training, products being used, and any integrated pest management techniques we can employ at the home. - Sincerely, The folks still doing it the right way.
Ying Ye
I suspect that we might a mice issue in the basement as I heard scartching noises. I googled online and decided to give Yankee Pest Control a call. I dialed the number on the web, nobody picked up the phone the first time I tried. I waited about half an hour and called again. This time I talked to a lady who quoted me prices over the phone and told me that I can be either on a yearly plan or a 6 month for rodents only. She also let me know that earliest appointment would be this Saturday and took all my information (name, phone number, address and email). I requested she sent me the contract by email so I can review it. After about two hours, no email came in. I called back and someone else picked up the call this time. I explained the situation and let her know that I didn't receive any email. After being put on hold for a while, she came back told me that she couldn't find any of my information and I must have dialed the wrong place. I again provided my name and address and ask her when the ealiest appiontment would be. She told me a date that is two weeks later...So I thanked her and decided to take my business somewhere else. BTW, I dialed from my phone record for the same number and both times they answered as Yankee Pest Control.
Peter Smith
The last two service calls were incomplete. The same technician did not introduce himself on either visit. I had to show the same technician where all of the traps were on both visits. When I called to complain about these two items not only did the office say that customers should know that technicians are Yankee Pest employees because they arrive in a Yankee Pest vehicle but the Supervisor named Chris said that Yankee Pest does not require employees to introduce themselves. Chris went on further to offer me to discontinue my contracted service if I was not happy despite that I had several months left on a pre-paid contract. When asked to speak to the owner Chris stated that is what Yankee Pest has him for and he would not connect me with the owner. I would not recommend Yankee Pest. Thank you
Wendy Chen Dubois
I called Yankee Pest Control to inspect a rat problem. They charged $95 for an inspection and didn't show up during the scheduled 2 hour window. After I called to reschedule with them for almost 2 weeks later (their earliest available time), the technician showed up half an hour late after the 2 hour window, without any communication to indicate when he would arrive. The inspection lasted a few minutes, during which I ended up pointing out all the rodent entry points, because he wasn't very thorough. The total visit lasted 20 minutes, and he said someone would reach out to me with an estimate in a few days. The experience with the company was unprofessional, the inspection was superficial, and they didn't even send a technician that was experienced enough to put together his own estimate of the work.
Provider response
Wendy,<br>My apologies for our team being late for your visit. I do see our service manager did call you informing you he was running 30 minutes behind, but you had prior engagements and could not wait. Totally understandable, 100% our team's fault. I also see that the next service technician did provide you a proposal of service for the inspection. Again, our most genuine apology. <br>
Ariana Rudnick
Contacted for mice. They sent three different technicians each time (who all gave conflicting advice and didn’t know what previous guy had done. I literally had to show the third guy where the first one had put traps and his advice was to “hire a professional to find and seal holes in our attic”.) If anything mice problem has now worsened. Called to get more help and were told our service (unbeknownst to us) was cancelled because we had been transparent with last technician and told them we had also contracted w another pest control company for more assistance. We Manager entirely non apologetic and rude. There was zero communication that they had cancelled our service. I never leave reviews but wanted to warn others to AVOID this company at all costs.
Corey Tome
Friendly service but not knowledgeable. I had a issue with rodents and they ask me where they were so that they put a few glue taps and bait stations. Long story short it did not help and I had to pay hundreds of dollars for cheap glue traps that you find a Home Depot. Very dissatisfied!
Provider response
Corey,<br>We really pride our self in our training and experience. I would like to send a supervisor or myself to make your experience with our company a positive one. I could not find your name in our system to call or email you, could it be under a different name? If you could message me privately your name and telephone number I would like to ensure you get your value in service.<br>Galvin
Tim Oliveri
They make stuff up. They made stuff up at my house that wasn’t true. I wouldn’t trust all these perfect five stars reviews either. Look how many are from people with just ONE review and some with two. No Amazing huh? 90 people reviewed this company with five stars and it was the only review they ever did. These 90 people did not ever review restaurants or carpenters or hotels or anything else, these 90 people only felt compelled to just review this pest control company and no ones else. And another 40 only had two reviews that they’ve ever done. That’s 130 of 190 review that only had ever done 2 or fewer reviews. And they’re in clusters. You’ll see a lot from 5-6 months ago. Suspicious? Hmm. If you believe these reviews I have a bridge to sell ya! Integrity matters. Especially when you’re spend g your money
Provider response
Tim we can not seem to locate your name in our system, would your property be under another name? I would love to help you with where we went wrong at your property. Our Veteran owned family company prides it self on our relationships that we have maintained with our customers for over 30 years. If there is anything we can do to right a wrong we will, we just cant seem to locate you as a customer.<br>Feel free to call us at 781-397-9923
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