General Environmental Services

Thank you for being connected (calling) and friendly, Everyone has nice things to say about you - including me.

This job was for a church. Jacob was on time, very polite, kind, efficient and very knowledgeable about mice behaviors. He noticed an entry point at an outside door where the door sweep was eaten to gain entry.

Patrick gave us a great inspection. He was helpful, friendly, and professional: he even changed a hard-to-reach lightbulb for us while checking out the attic! His expert input put us at ease and helped explain some of the noises we have heard lately in our new home.

Best pest control company. I can’t recommend Pat McHale from GES enough. The properties I manage are lucky to have him and his team. Pat’s knowledge in the industry and his overall care for his clients is unmatched. He is exceptional at locating root causes and providing the necessary treatments. Thank you GES!

Another efficient, courteous Protection Plan visit from Torrey. Thanks!

As always, Jim is the best!

Very accommodating with a quick appointment each time they came to my property. Very efficient and understanding with all my concerns and questions. Chris and Torrey were great. I would recommend their service.

Justin Balint came and explained what he could do to deal with the wasp nest. Gave me a price, and 1/2 an hour later, COMPLETE. Just amazing how professionally he handeled the situation. Thank you.

Thank you for your timely visit! Your technician was, as always, polite, efficient and thorough! Well done!

WeHave been using General Environmental Services for many years and they never disappoint. Found a large wasp nest under deck stairs last night and called. They responded this morning and Jason was at my home to treat nest before noon today ! Exceptional service !!! Thank you !

Great service awesome company

Our technician was thorough and professional—treated the entire exterior and followed through on our request to apply granular to all mulch beds and lawn areas. Really appreciate the attention to detail and clear communication. Thanks, Team GES!

I have used General Environmental for over 15 years and have never been more impressed with service. Their employees are quickly responsive when I call about ants, mice and WASPS invasion. This is an A one company to use if you are having any problems with rodents or insects. Thank you so much. Geri Lambert Brookline

Top Line: Excellent service. Thorough and informative. Our direct experience with General Environmental Services has been with Christopher, a service technician who performed a thorough inspection and provided a good amount of information for us to act on along the way. He was clear, professional, and personable - a combination we appreciate v much and don't necessarily find in all in-home service providers. His inspection and discussions were unhurried and, in sum, we feel we made a v good choice going with General Environmental Services. I've noticed other reviews highly critical of the company's management. I don't know if there have been changes in the management staffing or if difficulties in the past have been addressed, but our experience was not reflective of those concerns. Your mileage may vary.

Excellent services by Dan

They never even got my phone number right they would never call before coming and they didn't have my email. This is business 101: You need to be able to communicate with your customer and have empathy...... this company has neither of those things! Shockingly bad customer service! Run run run..... do not walk away!

Just spoke to intake guy. Didn't get his name. Very rude and gruff. He told me they don't give out prices only after the free complimentary inspection but I asked him one more time at the end of the call if he could give me a ballpark figure and he raises his voice and yells at me in a very disrespectful tone and says "MA'AM I ALREADY TOLD YOU WE DON'T GIVE PRICES OVER THE PHONE!!!!" I hung up on him immediately - you talk to me in a disrespectful tone you just lost my business! It's called customer service - be kind to every customer!

Same thing happened to me too. I called and tried to schedule an appointment and they said they will call me back to confirm the appointment, but they never called and showed up suddenly. I wish they can give people some notice.

When I purchased my home, the previous owners had a one year service plan with this company. They came out a few times to lay traps and spray for bugs. I was relatively happy with the service, although on the last visit I noticed that the tech who came missed a mouse that was dead in one of the traps they set in the garage. The reason for the poor review is because of the poor customer service I experienced when dealing with the dispatch / office staff. I called to set up an appointment to have them out since I thought I was still on the plan. I left a message with the answering machine telling them I wanted someone to come out and asked that they call me back to schedule something. They never returned my call but someone showed up to perform service. I told him I wasn't expecting him but he could come in and do the service. I explained I thought this would be the last appointment on the current service plan I was on but wasn't sure because nobody called me back. I later received a bill for almost $500 with no explanation for what it was for. I called the office to tell the person I thought I was on the plan, and that they sent me someone without confirming an appointment or explaining I was no longer on the plan (it expired 2 weeks prior to my service). She accused me of wanting free service, and berated me for letting the person in the house if I didn't want an appointment. She never acknowledged that it was a mistake to have sent someone to my home without ever telling me I'm no longer covered or confirming the appointment. I ended up speaking with the owner who had the same tone and told me he didn't want me as a client. They are better at working with rodents and pests than humans, I won't use them again.