Fox Pest Control Acton

Ron was amazing. He exceeded all my expectations. He was patient and explained what he was doing at all times. He made sure we understood what he was doing at every given moment. We really appreciated him. Thank you Ron

Great customer service, very happy with everything :)

Fox Pest Control has been very responsive, Xavier was timely, professional and courteous. Xavier was knowledgeable and shared what he was doing and why with me. I would recommend Fox Pest Control to anyone!

Eric is TOP notch. I called and he was sent to me within 48 hours. He walked me through everything. He inspected EVERYTHING. He did extra. He even plugged some holes for me! He was clean and careful, courteous and transparent. He was also the same person to return for the follow up - and worked around my schedule. I cannot say enough about Eric and I am so glad I called Fox Pest.

Jonathan was a great technician he took care of the house for spiders and bugs. He explained everything was helpful, courteous, and completed the work quickly.

We are on an annual contract with Fox. Great job taking care of our house. Our technician did a thorough job on both the interior and exterior. We are very happy with our technician. Polite Professional Thorough

Arren Walsh did a thorough job; prompt and professional as well.

Very professional. Appeared to do a good job in checking for any new mouse infestiation.

Lack basic levels of respect for people. They wanted to get my employer as a customer so they contacted my personal email address. Wildly inappropriate

The techs from this company are always thorough, friendly and careful. The treatments are effective!! We had Ron today. Very thorough, and explained the work to be done

Very positive experience! Happy with the service they have provided so far given the fact that I live near the ocean and had a serious problem with rodents. So far Fox has been on target in containing the spread of rodents in and around the area of my home. Only problem is when a different tech. shows up as I get use to one and I gain trust in that person. Other than that I would highly recommend them!

Technician answered all of my questions. He was knowledgeable and friendly.

John Williams is very friendly and knowledgable. He took the time to explain everything that he was doing. We're happy we found Fox Pest Control.

Eric provided a fantastic stating with the bait boxes in the attic and ending with the spray in the back yard. Is also looked for yellow jacket on the property. Very pleased, thanks Eric!!!!

Russell was very polite, knowledgeable and did a great job.

Ronald was friendly and knowledgeable. Great customer service!

Very Through ,great Guy

The professionalism, attention to details, thoroughness, open, pleasant communication with home owner, total, positive experiences... add up to A+, in my book. The specialists who have come to my home are superb. They take their time, they explain what they're doing, and why they're doing it. They answer any questions I have. I have NEVER, EVER had even the slightest reason to give less than the best review possible. Sincerely, Rhonda Z.

Extremely Poor Follow-Through and Property Damage – No Resolution I am extremely disappointed with my experience with Fox Pest Control. Fox Pest Control caused damage to my property and initially acknowledged the issue and indicated it would be handled through their insurance. I followed every requested step, provided documentation, and waited in good faith for the issue to be resolved. Despite repeated attempts to communicate, including a formal written demand with a clear deadline, Fox Pest Control failed to respond or take responsibility once the deadline passed. There has been no meaningful follow-up, no resolution, and no accountability. What is most frustrating is not just the damage itself, but the complete lack of professionalism afterward. Once the issue became inconvenient, communication stopped entirely. I would strongly caution anyone considering this company: if something goes wrong, do not expect them to stand behind their actions or resolve the problem in a timely or responsible manner. This is a response to the reply I got: The branch manager Tyler Alberti never responded any time I reached out. I sent him all of the correspondence with the insurance agent I was dealing with. The insurance company gave me a final offer of $2,000. That is a small percentage of the over $4,800 invoice I paid to fix the land that Fox damaged. The contract I had was with Fox Pest Control not your insurance company. I was told by Fox that they would take care of paying for the damage. I did not choose your insurance company and I have no relationship with them. You cannot hide behind the insurance company. Ultimately it is Fox Pest control’s responsibility to pay me for the invoice. With how this has been handled I could file a chapter 93a complaint and sue for treble damages.

The service technician, Steve, was great. The communication with this company is terrible. The customer service people are in Utah but I am in MA. It is difficult to cancel a contract, reach a manager, schedule a service appointment, and talk to anyone in MA unless it's the technician actually in your house. I do not recommend this company.

The technician only spread the granules and dusted our garage door. He did not full dust the house as he noted in services provided. He backed his truck over one of our snow reflector and broke it (we have this on video, that also shows he never inspected the front and sides of the house and windows). He laughed at me during a conversation where I expressed concern of the poison. I have reported his interaction with me already. It was after that call to the office that we noticed the broken reflector. This prompted me to check our security cameras and saw that he did not conduct the services that he claimed in his report.

I was happy with FOX pest control since 2022 until this technician named SOFIAN BAZIZI, likes himself to be called “SOUSA” was assigned to my house. We had increased activity of rats/mice this year seeing the droppings in our kitchen drawers. This guy came in November 6, just refilled the baits and a lot of talking. I gave him $20 as a tip because I thought he will do what he was saying. But he left right away after I went back inside the house. I had a service follow up today (Nov 13), it happens that it’s him being assigned again. He pulled into my driveway and never left the truck for over 10mins. I called his number back and he said was talking to his boss. I have a video of him watching in his phone while inside the FOX truck. Unfortunately no follow up service was done today (Nov 13) because he left and seems he does not want to do his job. He clearly neglected his assigned work without explaining why he had to leave and even did not went out the truck. I hope an appropriate action should be done by the Fox management in Boston to this issue.

We called to have a tech remove yellow jacket nests. We’ve been stung and someone in our home is allergic. The tech was nice but not qualified. He removed a faux nest we had hung on the roof overhang!!! It’s clearly plastic. Believe it or not that faux nest has stopped them from building on the overhang. He then told me he can’t get up into the arborvitae due to a policy of no ladders. For $70 a month I expect you can pay for the insurance to have your people up on ladders. We cancelled our service and are now out a faux nest $35 as well.

I signed up with Fox pest control because someone came to my door and I made a decision to sign up. Unfortunately, my wife passed away at the age of 40. I asked if we could discontinue the services not realizing I was in a contract. Now they’re trying to charge me an extra $250 Do yourself a favor anybody comes to your door shut the door in their face because these people are nothing but criminals Come to my door again and you’ll find out And yes, that is a threat

No-show no-call TWICE in a row. Be careful, they ask all clients for reviews after the first time. That's the ONLY reason they have a score above 3.0...

Very disappointed. I signed up for pest control and was told that if there were any problems with bugs, they’d come right out to treat them again. When I called for an extra treatment, they said it would be 2 weeks before they could make it. That was a very expensive One Treatment, only to have to cancel the contract. The gentleman also said he could remove the one wasp nest that was too high for me to reach, but he must have forgotten about the nest in the 10 mins following our discussion and his departure.

The service is getting worse and worse every time they come. Technicians parked their truck, wait like 10 minutes inside the truck, then they leave after leaving a paper on the door as “proof” they did the job. NOTHING IS DONE! I work from home and I can see what happens every time. If I do not go out and talk to the technician, no work is done. It happens AGAIN today! We will be looking for another provider! Enough is enough!

I rarely leave negative reviews, but my experience with Fox Pest Control has been extremely disappointing, and I feel compelled to share it.Today, a technician claimed to have completed a service at my home. However, I have a Ring camera that covers the entire front area of my property—including the exterior bait station he claimed to have serviced—and there is no footage of him on-site. The only "proof" provided was a photo of my driveway, which doesn’t demonstrate that any service was actually performed. He also stated that he dusted the exterior of the house and replaced both exterior baits. For context, we have two bait stations—one in the front and one in the backyard. The front station is located directly under the Ring camera, and if he had truly serviced it, it would have been caught on video. As for the backyard, it's inside a fenced-in area that would have required him to open the gate—which also did not happen. On top of that, it was pouring rain today, making it even more unlikely that this work was completed. This isn’t the first issue I’ve had, but it will be the last. I’ve had multiple frustrating experiences with Fox Pest Control, and today was the final straw. I’m canceling my service and would strongly advise others to avoid using Fox at all costs. The lack of transparency and accountability is unacceptable.