About this provider in St Rose
Since 1971, Ja-Roy Pest Control has protected homes and businesses throughout Covington LA from the dangers of pests. Our exterminators use ongoing prevention, removal, and exclusion methods to ensure your property is safe from infestations. When it comes to living and working pest-free all year lo
Rating breakdown from customer reviews
4.8
296 reviews
Customer reviews for JA-ROY Pest Control
Orrin Marino
I used to be able to call this company and get one person on the phone that would answer all my questions to billing, services, and scheduling. Now that’s not possible. Had a billing issue where they were trying to double bill me and billing said they would look into it and get back to me. They never did. They also said someone would contact me to set up a service date, but they never did. Someone just showed up to perform the service and when they did made a mess. Kicked the mulch out of flower
Provider response
Hi Orrin Marino, thank you for sharing your feedback. We are sorry your experience didn’t match your expectations. We will be contacting you to address your concerns.
Hank Collins
Since this company was bought out by Rentokil (a British company), it has gone down hill. The left hand doesn't know what the right hand is doing. I have been with JaRoy for over 40 years, will be looking for a new company. Had not even scheduled my inspection when I get a call from the technician, who was very nice, saying he was coming the next day. Told him I was not aware of this and wanted it rescheduled when I would be there. Rescheduled for the 15th. On the 12th got a call saying I neede
Provider response
Hi, thanks for taking the time to bring this to our attention. We regret that we missed the mark. Your business is important to us and we would love the opportunity to correct this.
Todd C
3 Stars because the Termite side of our service is still up to par. I figured I would give em a try on the pest side. They came out promptly, but did not do what we asked (spray the inside of the house). After talking to a rep, we rescheduled for 8/31/23 for an interior service. A robo caller called me on 8/29/23 to confirm the appointment. I get someone to wait at the house between the hours of 7 and 12 and they are a no show. I call them and find out they rescheduled my appointment to 9/7 with
Provider response
Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at social.support@rentokil-terminix.com
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