Rating breakdown from customer reviews
2.7
7 reviews
Customer reviews for Bartlett Exterminating
Robert O'Neill
I had termite issues and called Bartlett Exterminating. They we are very responsive, came out immediately and resolved all of my termite issues. I’d recommend them to anyone.
Fernando
No one answer to the calls even leave after to many massages. We got problems with their services. No body answer. Not recommended.
Provider response
Hello, we are very sorry with this service you received. We still have problems with our answering service and I have complained on numerous occasions that we don't get messages. Please send your name and phone number and address and I will have the owner get back to you as soon as possible. Again, I apologize for any inconvenience this has caused you. As you can tell from the reviews above, they are all related to the answering service. Thank you very much for your interest. <br>Randi Bartlett
Viscous Goo (ViscousGoo)
Our residence had a contract with Bartlett when we moved in about eight years ago. We kept it simply for convenience. Here's been our experiences: 1) There is no office, receptionist, or customer service rep you can speak to. 2) The number listed leads to an answering service. It takes at least two days for them to call you back. TWO DAYS. EVERY TIME. 3) It seems like it's just family members working together and there is no order or organization. 4) I called several years ago because I literally saw termites crawling up the wall. The guy said it was just flying termites and haggled me to no end. I finally had to threaten to cancel our contract just to get him to actually show up. 5) Had an appointment scheduled for treatment recently at a specific time. I took off of work to make this appointment. No-one shows up. No-one calls. I call after 30 minutes - you guessed it - answering service. An hour and thirty minutes later I get a call from the owner saying no-one told him there was an appointment today. Um, not my problem, sir. Are you going to compensate me for taking off? This was the final straw with these guys. It's just a barrel of goofballs and none of them know how to run the support side of a business. Who knows if what we have been paying them to do was done properly. Stay far away from these people. Much better and more reliable options out there.
Provider response
We are sincerely sorry and if there is anything we can do to make up your bad experience, please call Bartlett Exterminating. Thanks!
John koscho
Great people to do business with. Very professional. Have been taking care of our house for 26 years.
Provider response
Thank you, John!
Blake Hamm
Great service, friendly people. We've used them for years and expect to continue doing so.
Provider response
We hope to continue doing business with you as well, Blake. Thank you.
Michael Gengo
won't return calls....called for 2 days....out of town answer service takes 10 minutes to pick up....still have not talked them...go elsewhere!!!
Provider response
We are sincerely sorry, Mr. Gengo. We have a lot of problems with our answering service. If there is anything we can do to make up for this, please call Bartlett Exterminating. Thank you.
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