About this provider in Schaumburg
Pointe Pest Control is a family owned and operated business that provides residential and commercial pest control services to the greater Schaumburg, IL and Chicago, IL areas. Our goal is to provide safe, effective, and environmentally friendly solutions to our customers' pest control needs. We use the latest…
Rating breakdown from customer reviews
4.9
593 reviews
Customer reviews for Pointe Pest Control - Schaumburg
DAVID GRIBB
Victor was our Tech and arrived on time. He had no hesitation inspecting all of our locations throughout the house for bugs/pests. We are very happy with the service we receive from Pointe.
Provider response
Thank you for your five-star review, David! We are happy to know that you enjoyed our pest control services. Our top priority is the complete satisfaction of our clients with our services, and we’re so glad that our team achieved this with you! Feel free to contact us with any questions or concerns. Have a pest-free day!
christopher theobald
Very good service.
Provider response
Thank you for your five-star review, Christopher! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
Bruna Frisini
Very thorough, professional and friendly
Provider response
Thank you for your five-star review, Bruna! We are happy to know that you enjoyed our pest control services. Our top priority is the complete satisfaction of our clients with our services, and we’re so glad that our team achieved this with you! Feel free to contact us with any questions or concerns. Have a pest-free day!
Mary Kinney
Excellent service
Provider response
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Mary!
perry smolinski
The tech was friendly and professional and did a great job
Provider response
Perry, thank you for your five-star rating of our services! It means a lot to us that you gave us a positive review after you were satisfied with our pest control services. It is truly our pleasure to serve you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Melody Clinkenbeard
Dan was kind enough to call me to let me know he was on his way. I asked him if he could do what he needed without coming to the door to talk to me as I was not able to come to the door. He was agreeable, friendly, professional.
Provider response
Thank you for your five-star review, Melody! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
Jacqueline (Jaki) Harding
I’ve used Pointe Pest Control for several clients and once again they did a great job.
Provider response
Jacqueline, thank you for your five-star rating of our services! It means a lot to us that you gave us a positive review after you were satisfied with our pest control services. It is truly our pleasure to serve you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Kathleen Szopinski
Jonathan was on time, immediately went to work covering all outside areas of our house.
Provider response
Hello Kathy! Thank you for your five-star rating of our services. It means the world to us to see that you enjoyed our pest control services. We truly value you as a client, and it is our pleasure to work with you! If you ever need anything, please don’t hesitate to contact us at any time. Have a pest-free day!
Nancy B
A really good customer service was provided by Carlos and he was really nice.
Provider response
Hello Nancy! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Sami Khan
Highly not recommended. According to their records, a service was supposedly done in October, but no one ever came for that visit. They claim they called us, but we did not receive any calls, and the email address they had on file was incorrect. Despite no service being performed, they sent a pending payment to a collection agency. I had to call today and pay for a service that was never done just to resolve the issue and then close my account. After being a customer for 4–5 years, this is extremely disappointing and unprofessional. Poor communication, inaccurate records, and unfair billing.
Provider response
Sami, thank you for your feedback. We sincerely apologize for your frustrating experiences with our Billing and Customer Service teams. We understand the importance of communication within pest control services, and we appreciate your feedback on this matter. We will make sure things are taken care of properly, both for you and here internally. If there is anything we can do for you, please don't hesitate to call us. Again, we are truly sorry for your negative experiences, and we hope you have a great day.
Matthew Zimmerman
Didn’t even clear away the dead mice… 👍 nicely done pest removal company.
Provider response
Matt, thank you for your review. We understand your frustrations regarding the dead mice. Unfortunately, we are not licensed by the sanitation department to remove dead mice. We wish we could for the sake of our customers, and we apologize for the inconvenience. Our Office Management team will contact you soon to discuss the situation. Again, we apologize for this frustrating experience, and we hope you have a great day.
Brian
Everything was good 👍🏼 but didn’t see the rodent bait stations was checked
Provider response
Brian, thank you for your review. We're happy to hear that you are satisfied with our pest control services, but we are concerned that your rodent stations may have been missed. If you wish to schedule a free follow-up to take care of those bait stations, please don't hesitate to contact us. Thank you again for your feedback, and we hope you have a great day.
Mohan Deshmukh
He refused to check if birds are inside attic or not. Not happy about that.
Provider response
Mohan, thank you for your review. Unfortunately, we are not licensed or equipped to handle birds. We also do not go into attics that are unfinished due to the liability risks. We recommend looking into a wildlife removal company to handle your bird issue. If there are any pest problems we can solve for you, please don't hesitate to contact us. We truly apologize for the inconvenience, and we hope you have a great day.
Mary Schmitz
You left webs. It was not a manager as promised. Lots of voles running around.
Provider response
Mary, thank you for your review. We sincerely apologize for the lack of thorough pest control. Your feedback was forwarded on to our Office Management team, who is looking into the situation in detail and will certainly make sure it is handled appropriately. We will contact you soon to discuss your experience and rectify the situation with you. Again, we apologize for your negative experience, and we hope you have a wonderful day.
Elke McFarland
We really liked the man that has come for the past several years instead.
Provider response
Elke, thank you for your feedback. We are sorry for your unsatisfactory experience with our pest control services. We strive to consistently meet our five-star standard of services, and we are disheartened that we did not achieve this with you. Your feedback about your experience has been forwarded on to our Office Management team, who are investigating the issue to learn how we can improve upon our services. Please feel free to contact us at any time to discuss your feedback or schedule a re-service so we can properly meet your pest control needs. Again, we apologize for your frustrating experience, and we hope you have a fantastic day.
Valerie Mesa
Great customer service and very informative!
Provider response
Hi Valerie! Thank you for your positive review. We're so glad that our team provided productive pest control services for you. However, we are a bit concerned as your two-star rating doesn't reflect your positive feedback. If there is anything we can do to provide you with five-star services, please contact us at your convenience. Thank you again for your feedback, and we hope you have a fantastic day!
Jamelle Sharpe
Responded quickly but did not resolve the problem.
Provider response
Jamelle, thank you for your feedback. We are sorry to hear that our services did not solve your pest concerns. Our team strives to meet our five-star standard with each client, and we are concerned that our pest control services have not met this standard with you. Your feedback has been sent to our Office Management team, who are looking into your situation to see how we can improve our services moving forward. We would love the opportunity to rectify the situation with you, so we will be in contact with you soon. Again, we apologize for this frustrating experience, and we hope you have a wonderful day.
Betty Smith
Felt pressured to monthly subscription
Provider response
Betty, thank you for your feedback. We apologize for any pressure that you felt when receiving our pest control services. All of our service agreements are commitments to regularly scheduled services at least once a quarter. This is because we have found that the most effective way to keep homes pest-free is to provide preventative treatments in each season. However, we never want to make you feel uncomfortable by pressuring you into a contract you do not want. We would love the opportunity to rectify the situation with you and to offer other payment options, if you are interested. At your convenience, please contact us at 630-596-9061, and our customer service team will be happy to assist you. Again, we apologize for your negative experience, and we hope you have a wonderful day.
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