About this provider in Fairview Heights
Rottler Pest Solutions has been serving homes and businesses in Missouri with superior pest control since 1956! Formerly operating as Barnett's Termite & Pest Control, Barnett's joined the Rottler family in February, 2019, taking the next step in offering the best pest control in Fairview Heights. As a family owned…
Rating breakdown from customer reviews
4.9
614 reviews
Customer reviews for Rottler Pest Solutions
Susan Dick
Both men were friendly and got right to work. They vacuumed the beds to get the bugs off of them and the floor, too. They gave helpful suggestions as to how we can help them. I am glad I called Rottler Company. I can and do recommend Rottler Company to fight back against moles, termites and/or bed bugs.
Provider response
Thank you for taking the time to give us your feedback, Susan Dick!
Fred Rippeto
Blake Abt is fantastic at his job. Great guy, trustworthy, thorough and personable. Would recommend Rottler Pest Solutions.
Provider response
Thank you for taking the time to give us your feedback, Fred Rippeto!
Mark Reime
Michael always provides quality service and is very detailed oriented. He explains what he is going to be doing and updates us when he is finished. He offers advice on how to keep our property pest free. Definitely recommend.
Provider response
Thank you for the great review, Mark Reime
Zach H
Rottler has been great to work with for mole removal from our yard. Field tech David has been a pleasure and done a great job!
Provider response
We greatly appreciate your feedback, Zach H. Thank you for taking the time to leave us a review.<br>
Kelly Reed
Bob my Technician , explains everything he’s going to do prior to the work. It is very informative on the product. He is laying down and how it affects pets which is very much appreciated. Last name, most importantly he is excellent at communicating his arrival times and he is on time.!
Provider response
Thank you for the wonderful review, Kelly! We look forward to seeing you at your next service.
Joseph Anthony
Great Service. Prompt. Accomodating.
Nett Mccline
Alex Turner has been amazing!! Very knowledgeable and explains and answers every question.
Provider response
Wonderful to hear you enjoyed your service with us, Nett Mccline! Thank you for the feedback.<br>
david hipkiss
Michael H. does a great job servicing our home. We would highly recommend Rottler and Michael to anyone needing bug treatment.
Provider response
Thank you for the wonderful review, david hipkiss! We look forward to seeing you at your next service.<br>
Brian Granado
Michael Hollmer was very professional and personable. He explained everything he was doing to help solve my pest issue and offered his support if I had any additional issues. Highly recommend!
Provider response
Thank you for sharing your experience with Rottler, Brian Granado! We look forward to seeing you at your next service.
Pat Siemer
Michael H. Is very professional and friendly. Offers to help with anything questions or what we need.
Provider response
Thank you for the wonderful review, Pat Siemer! We look forward to seeing you at your next service.<br>
Dylan Seibert
Mark came out and did a termite check and was exceptionally informative and great with communication. Great service. Would recomend to others 💯 Since then: Most recent visit with Jim and Maurice was an exceptionally helpful visit 💯
Carla Gibson
“Mr. Eric came out for a follow-up pest control service and did a great job. He was friendly, respectful, and very detailed in his work. He explained what he was doing and made sure we felt comfortable and confident that the problem was taken care of. Outstanding service!”
Provider response
We truly appreciate your trust in our team and are grateful for your review, Carla Gibson!
Jen
Tony was amazing hes very professional and friendly I would recommend him anytime they do amazing work will definitely use them in the future.
Provider response
We are so happy you enjoyed your service with us, Jen! Thank you for taking the time to leave us a review!<br>
Tom
Jake was awesome as usual! I would highly recommend Rottler for all your pest control needs.
Provider response
Wonderful to hear you enjoyed your service with us, Tom! Thank you for the great review.
K M
Alex is extremely kind with our tenants. He remembers things about each tenant and always asks how they are doing. He is knowledgeable and answers my pest control questions and concerns thoroughly.
Provider response
Thank you for the great review, Kimara Morrissey
Sheryl K.
Rottler's treatment for moles is consistent and successful. The young man who comes is thorough and friendly.
Provider response
We truly appreciate your trust in our team and are grateful for your review, Sheryl!
Anthony Zollo
Jeff always does a great job with any pest control problems we have. Highly recommend!
Provider response
Wonderful to hear you enjoyed your service with us, Anthony Zollo! Thank you for the great review.<br>
Margaret Ridder
Wonderful service and young man is always very friendly. Excellent service. Would recommend the young man and company to anyone. 🌟
Provider response
We greatly appreciate your feedback, Margaret Ridder. We look forward to seeing you at your next service.<br><br>
Amanda Melton
I canceled my service for Rottler pest solutions. In Fairview Heights Illinois The technician come and did half the job they rescheduled but charge me for a full job before the other half was finished. I would’ve gladly paid full price once the job was finished.
Provider response
Hi Amanda, thank you for sharing your feedback. We’re sorry to hear about your initial experience and appreciate you bringing it to our attention. <br><br>We’re glad our team was able to connect with you directly and work toward a resolution. Please don’t hesitate to reach out if there’s ever anything more we can do to help.
Zachary hobson
Not sure what to say, I understand it was a late night emergency call but you shouldn't advertise being able to provide services then call back and say you can't.
Andrew
Beware! Rottler employee completed a flea treatment with knowledge of cats being in the home. Then supervisor tried to lie to cover his employees tracks. Disgusting.
Provider response
Hi Andrew. Thank you for letting us know and we have already followed up with your property manager. We would really like for the reginal manager to follow up with you personally as well. This was our error and we let the property manager know what to look for with your pet. Could you send us a quick email with your contact information and reference this review? We'll have a manager reach out to you promptly.
Mystery Meat
Ineffective carpenter bee treatment. Money wasted.
Provider response
Dear Mystery Meat, thank you for your feedback. If you would kindly email us your account information to customerservice@rottler.com, we will reach out and get a manager on this ASAP. We always do our best to make sure all our customers are happy with the service. We could not find an account associated with your name and would really love to reach out to get this taken care of. Thank you.
Christina Clover
Got a appointment for 8-12 today and made phone call to see if they had more of a distinct time. They said they canceled my appointment, but did not tell me this. I stayed up waiting for them to come.
Provider response
Hi Christina. We apologize for the large time window and we only give four hour arrival windows when an appointment is booked afterhours as yours was. Our typical customers experience a two hour window. I have that you called in this morning and we gave you an 11-12:30 PM updated arrival time. If you need to cancel this, please let us know. Again, we apologize for the large time frame and thank you for sharing this feedback.
Nathan Nutter
They raised their prices on their already shamefully expensive termite detection/killer so I canceled my service. When they came to remove "their" product they were too lazy to do so well and just left a bunch broken in the ground with broken pieces around my yard. It was a great way to guarantee I never use them for any of their other services and to motivate me to share my experience with others.
Provider response
Hello Nathaniel, we would really like to get your account information to have the Area Manager reach out to you to make sure the remove of the stations is fixed. We did recently upgrade our termite systems for some customers on older technology to keep up our promise to protect property with the best tools possible. We feel that the price still beats any of our peers for that product. Please reach out to us at 877-ROTTLER or email us at customerservice@rottler.com and we'll make sure to make it right. Thank you for letting us know!
Hani Ismael
Used their service for years at a commercial location, and had numerous issues with them over the years. I paid them cash for their services, until one day I was told that I owed 80 dollars for missed payments. Obviously this was fraudulent as I’d always paid them cash as soon as the services were completed. Because of this I switched to writing checks for a 40 dollar service… Simply so I would have a record of payments. I finally canceled service after three months of not having someone service the location. After calling them to cancel service, I was politely informed that I now owed 40 dollars from a missed payment two years ago… despite the fact that I had check stubs showing I’d paid them every single visit. Stay far away unless you enjoy mysterious unpaid bills popping up.
Provider response
Hello Hani, thank you for this information. We are always in favor of check/credit card payment types for both our records and yours. I very much apologize for the time you have had to spend getting this resolved. I would like to get with you about your account, but we do not have your updated contact information. Please contact our team and we will be happy to assist and get this squared away for you. Email: customerservice@rottler.com or 314-426-6100. Thank you again for your feedback!
Brian Gourley
No respect for my property. Their "standard treatment" killed the grass all around my house. Very upset. I would never want them back at my house.
Provider response
We are sorry that you had an issue with your service. We want to assure you that we will do everything we can to rectify this situation and keep this from happening in the future. We appreciate you bringing this to our attention.
Katie Otey
HORRIBLE SERVICE. ABSOLUTELY HORRIBLE. I HAD A "TIME WINDOW" SCHEDULED. I ASKED FOR A PHONE CALL PRIOR SO I WOULD KNOW WHEN THEY WERE ON THE WAY. I DID NOT GET THE CALL. THEY CLAIM THEY CAME, KNOCKED ON THE DOOR, AND LEFT. I HAVE A 2 STORY HOUSE WITH A DOOR BELL. NO ONE RANG IT. NO ONE CALLED. I DIDN'T HEAR THE KNOCK. AND AFTER EXTENSIVELY PREPARING FOR THEM TO COME OUT AND TAKING OFF WORK, THEIR ANSWER WAS "OH WELL, YOU SHOULD HAVE ANSWERED WHEN WE KNOCKED. AND WE DON'T KNOW WHO TOLD YOU WE WOULD CALL FIRST. WE DON'T EVEN HAVE YOUR PHONE NUMBER ON FILE. THIS IS WHY WE HAVE APPOINTMENTS FOR A REASON." OH OK, SO YOU SEE CARS IN THE DRIVEWAY, KNOCK, AND LEAVE. AND IT'S THE CUSTOMER'S FAULT????? UM, DO NOT BOTHER WITH THESE PEOPLE. GO ELSEWHERE. I CALLED ANOTHER COMPANY, BEL-O TO BE EXACT, AND HAVE AN APPOINTMENT FOR THE VERY NEXT DAY FOR HALF THE COST. AND THEY WERE POLITE. AND AGREED TO CALL ME WHEN THEY WERE HEADING OUT. YOU KNOW...LIKE I POLITELY ASKED FOR THEM TO DO. SERVICE AND APPRECIATION GOES A LONG WAY BARNETTS. TAKE NOTES.
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