Provider profile

Terminix

3.8 stars from 340 customer reviews · 2818 Centre Cir, Downers Grove, IL 60515

  • 3.8 out of 5 stars
  • 340 customer reviews
  • Downers Grove, Illinois
  • Open 7 days, Early hours, Evening hours
3.8
Rating
340
Reviews
Yes
Claimed
Yes
Website

About this provider in Downers Grove

Since 1927, Terminix has been Downers Grove, Illinois's trusted choice for expert pest control, termite extermination, and wildlife removal. Our licensed technicians use advanced technology to protect homes and businesses from ants, termites, cockroaches, spiders, bed bugs, mosquitoes, rodents, and

Pests handledmicepigeon nest

Rating breakdown from customer reviews

3.8

340 reviews

5
212
4
25
3
10
2
17
1
76

Customer reviews for Terminix

V

V

1y ago

George exemplifies professionalism, respect, reliability, courtesy, and expertise. He thoroughly inspects each installed device and provides detailed explanations in response to my questions, which greatly enhance my understanding—particularly regarding how the devices function throughout the commercial property. He was also flexible and receptive when I presented a monthly schedule that aligned with my availability. Every appointment has since occurred punctually and without issue. I highly r

Provider response

Hi, we’re pleased to hear that your technician is doing a great job! We will pass along your kind words. We’re sorry to hear that your residential experience wasn’t what you hoped for, and we’ll keep your feedback in mind as we work to improve. Thank you for being a loyal customer.

AM

Anthony Mattana

1y ago

UPDATE: The Branch manager of this location Tom was nice enough to call me and offer ways to make it right, hence why I've changed my review from 1 star to 4. That meant a lot. It doesn't change the fact that their sales reps could be a lot more descriptive in their pitches, but going the extra mile to make things right is about the best they can do. Thanks Tom! ORIGINAL REVIEW: I hired Terminix to remove a pigeon nest from under my decking and put screens over 6 downspouts from where the pig

Provider response

I am so sorry you had this awful experience. I will work on making sure that this escalated to the proper management team so that this does not happen again. Thank You

TN

Ted Nocella

1y ago

UPDATE: I sent an email as their response requested. No reply. A service appointment was scheduled without consulting us on availability. We had to call to reschedule it, and surprise surprise.. they didn’t show up. Again. ORIGINAL: I am only giving 1 star because that is the minimum. Otherwise I would give zero. The most succinct thing I can say is: We learned our lesson so you don't have to. An over promise of service, an under delivery of results. With how much they charge to then only have

Provider response

Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at social.support@rentokil-terminix.com . Listing your full-service address, copy of review and the phone number associated with the account

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Treatment and cost guides before you call

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