About this provider in Bourbonnais
Steam Pro Carpet Cleaning & Pest Control has been proudly serving Bourbonnais, IL and the greater Kankakee County area for over 30 years, earning a reputation as the trusted local expert in deep cleaning and pest management. Our team specializes in carpet, upholstery, and tile cleaning, with advanced techniques for…
Rating breakdown from customer reviews
4.5
32 reviews
Customer reviews for Steam Pro Carpet Cleaning & Pest Control
Jessica Huff
I had urine smell on my couches and cat smell in my daughter's room and the owner came out and cleaned them and it's 3 day later still smells fresh! He even said he would touch them up if needed. Thanks!
Provider response
When our customers are satisfied, so are we! Thank you for your review!
T. Marie
Absolutely amazing!! We recommend Bernie and Abby to anyone!! They are truly a blessing. Could not have found a better company!!!
Provider response
Thanks for the positive review. It really means a lot to us.
Alejandro Luna
great guy that did a great job
Provider response
We're happy to hear you liked our work. We'll be sure to keep it up.
Donovan Bobo
Great service excellent products, pet friendly, Price is reasonable for the good work that they do.
Provider response
We really appreciate those kind words! Thanks!
John Malkinsin
Was amazed, he let me cut in line to pick up my kids at the school! Also did a good job cleaning my carpet!
Provider response
It's always a pleasure to help. Thank you for the great review!
Blake Stalf
Cuts line to pick up kids, apparently more important then the rest of us.
Robyn Composono
If I could give them 10 stars I would! Extremely professional and did not try to sell me any up charges was very honest when we asked him about certain upgrades. They did a great job and we are so thankful they were able to come out quickly! Highly recommend this company!
Provider response
Dear Robyn, <br> <br>Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are thrilled to hear that you found our team professional and honest. Providing excellent service without unnecessary upselling is very important to us, and we're glad that it made a positive impression. We're also happy we could accommodate your schedule quickly and deliver great results. Your recommendation means a lot to us, and we look forward to serving you again in the future! <br> <br>Warm regards, <br>The Steam Pro Carpet Cleaning & Pest Control Team
Kathleen Fegan
Ernie at steam pro is a magician! I thought my upholstered dining room and desk chairs were done thanks to my cats! He brought them back to life and they look amazing!! It took a week or so and multiple treatments to eliminate the urine smell but he kept me in the loop as he worked on them! He did a phenomenal job! The chairs look and smell like new!! I will definitely be using their services again!! Thanks Ernie !!
Christine Case
Collin was right on time and very professional. He explained his process and did a very thorough job cleaning and deodorizing a very smoky couch. Price was very reasonable. I highly recommend this business.
Scott Southard
Had steam pro come out to clean the stairs leading to the Southwest Air Airlines man cave IMAX theater. Outstanding customer service Friendly people 👍
Monica Pizano
I am highly impressed on how amazing this company did on cleaning my rugs and carpets! Collin and Jonathan worked really hard to get my rugs and carpet looking and smelling new again! They were able to remove every single stain! Thanks guys! Definitely recommend and will use again!
Morgan Malone
Updated Review.... After I left my review about the carpet not being cleaned properly, the owner reached out to make things right. We ended up agreeing that he would come back and clean the couch (@ discount). I was a bit skeptical at first, especially considering how the carpet turned out, but to my surprise, the owner himself came & he really did a great job. The couch was cleaned thoroughly and I genuinely appreciate the effort he put into making it right. April 22, 2025 I usually only give reviews when something is really great or really horrible..... We had these people come out to clean our rugs, they did an okay job—but (as they were drying) the rugs started to smell like urine. So we actually had to call them back out (not even 30 minutes later), because clearly it wasn’t cleaned properly the first time. When he came back, he tried to locate where the odor was coming from but stated he couldn't find it. He then tried to charge us for a deodorizer, which is something that should’ve been included in the original service. He said he didn’t know he was supposed to treat the rug for things like animal urine—but if that was going to be an extra charge, maybe ask us up front if we have pets? It just feels like we’re being charged again for a service we already paid for and didn’t get done properly in the first place. This wasn't a professional service. Anyone with a carpet shampooer could have done better. Definitely a one-star experience. Not worth it.
Tammy Steele
Amazing job! I’ve never been happier with a carpet cleaning service. The technician was punctual, efficient, and left no mess behind. His customer service was second to none, he was very polite and had a great work ethic. I run a business with several high traffic areas, and when the job was completed, the carpets looked brand new. Great job. Highly recommended.
Kathy Guimond
We enthusiastically recommend Steam Pro! Bernie and his crew stretched our carpet throughout our house and then cleaned the carpet. It looks fantastic! We will definitely be repeat customers!
Dana Blanchette
I called Steam Pro on a Friday at noon to ask if there was even a small chance someone could come out to correct a carpet shampoo done just the day before that went very wrong. Not only were they able to come out within 3 hours, but the previous shampoo errors were corrected and everything now looks fantastic!!! Thank you for everything! We will be repeat customers without a doubt!!!
Mary Elise Burnett
Most pleased with the professional and thorough service. Very much customer oriented and would highly recommend.
Patty Ryan
Very courteous, professional and did a very good job on my carpet
Find the Good Chicago Reviews
We recommend Steam Pro carpet cleaning. We just had Bernie out to our home and he did a fabulous job. Everything came out perfect. Carpet and Upholstery. If you’re looking for Carpet & Upholstery Cleaner, this is your company! We will use them again.
Isha W
I called the day before for an appointment, they stated there was a cancellation for next day, I took it. Colin was very professional, I showed him the rooms and he got to work.. A voice said all done, grabbed my wallet and I was like hey, your not Colin 😂😂😂 idk when Colin left and the owner took his place.. but we laughed about it!
Abby Gorak
We have been using Steam Pro Carpet Cleaning for years! We have always had the best experience, and extend the life of our carpets and furniture!
Rich Pooley
I originally hired a different company and they didn't show for my appointment and would not answer the phone. So I was desperate to get someone in right away and Steam Pro bailed me out. They worked me into the schedule and did a fantastic job. The gentleman who came out and cleaned the carpet was very professional and did an outstanding job. Highly recommend this company and will definitely be referring them to anyone who is in need!
Scott Chaplinski
Steamed my main level and then a few months later I was finished fixing up the basement so we had them steam the basement carpet too. Great job in both cases.
Darren Westphal
Great family owned buisness!
Donella Johnson
The young man was great.,fid a awesome job.
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