Provider profile

Imel Pest Control Inc

4.7 stars from 101 customer reviews · 430 S Prairie St, Bethalto, IL 62010

  • 4.7 out of 5 stars
  • 101 customer reviews
  • Bethalto, Illinois
  • Open 6 days/week
4.7
Rating
101
Reviews
Yes
Claimed
Yes
Website

About this provider in Bethalto

Since 1967, our family-owned and operated pest control team has provided quality services and expert solutions to local residents and businesses.

Rating breakdown from customer reviews

4.7

101 reviews

5
87
4
4
3
1
2
4
1
4

Customer reviews for Imel Pest Control Inc

BB

Brenden Brown

3mo ago

Arrived on time for a termite inspection and did not charge me anything for it either. Would highly recommend

L

Logan

5mo ago

Awesome! Very pleasant and helpful!

TV

Thomas Van Berkel

1y ago

Great family owned and operated Patriots. Hooah! Bugs no more.

F

Frieda

1y ago

We bought this house that used to have IMEL as a service. They will not leave us alone. Basically harassing to do their service. We had an inspection, no termites! This guy shows up today & says I need to call the office and update my new info and the check today is free and we won't be billed "this time"! I told him to get off my property. I have told them several times we do not want the service!

Provider response

Frieda, the prior owners had Sentricon termite stations installed around the home. This is the reason your home was able to pass the wood destroying insect report (NPMA33) and allotted the approval of your financial institution when you purchased the home. This should have been disclosed with you upon the closing of your home. We are not soliciting you in any way. We were simply doing the job we were hired out to do. If you could please return my phone call I would greatly appreciate it. -Brad H., Manager

KB

Kim Brunstein

2y ago

Family owned and operated business that has helped me through the years with really wet spring time ants in the kitchen to preventative care. Reliable and dependable. Highly recommend!

KB

Kristin Brunstein

2y ago

My parents used Imel for as long as I can remember, so when I bought my house in 2021 I knew that I would be using them. Don is my tech every time, always helpful and professional. He even helped calm me down about the spider eggs in the basement. Great customer service! I haven't had a single issue since using them. 10/10 recommend.

SV

Samantha Vojak

2y ago

We have had nothing but great experiences with Imel! Very professional, prompt, and reasonably priced. No need to look elsewhere for your pest control needs!

SH

Samantha Hayes

2y ago

We had an amazing experience with Imel, they were so kind, professional and did a really great job of helping us with our pest issue. Thank you!

J

Jessica

2y ago

This is the most horrible service I have ever known they make roaches worse in your home they don't make it better I don't recommend this company to anyone their unfair and don't do their job correctly they make the roaches alot bigger and come out into your home more i am not happy at all they charge a good price for not so good service i would never go back to imel pest control

KH

Kaelyn Henson

2y ago

Last Friday I had a technician, William, out to spray for spiders/bomb our house. He was late & called me to let me know he was running behind (which I really appreciated). I haven’t seen a spider since. I’ve used other pest control businesses in the past and they did a poor job compared to Imel. Neighbors in my neighborhood recommended Imel to me.

DG

Dianne Gordon

2y ago

Great service and customer education on product , treatment and process.

DL

Donna Lindgens

2y ago

Both of the guys were polite. Answered questions and finished quickly.

DP

D P

2y ago

Ray was great. Thorough, friendly and professional.

LM

Lindsay Mathias

2y ago

This place is a waste of money. They didn’t kill off the roach infestation at my rental property and just kept telling us to wait to let the product work and if it doesn’t that I could pay another $75 to have them treat a third time. After a month of waiting and still having roaches crawling everywhere I finally called someone else who killed them off immediately and imel wants to take credit for that saying they would have died the same day the other company came. They offer no solutions or compensation when you’re unhappy with the service. Stay away from this company. You guys seem to have an answer to everything in your responses to people but it’s all excuses. We were never given any specific instructions, every time we called with concerns we were told to wait different time frames. Every time we talk to you you told us it needed another week from what we were previously told. Also, the sticky trap bait that you claim you put down was not actually done. You guys are are full of excuses and have rude customer service. I hope this review keeps others from wasting their time and money with you.

Provider response

Lindsay, we were very clear that there is a specific timeframe for these roaches to stop reproducing and to die off. Even on our included follow-up, the roaches were all in nymph stages which is good. If you would have waited to the date described, they would have been irradicated. I wish you would have trusted our information and given the allotted time to work and rid your pests completely. We virtually never have to put anyone on a monthly because our services work, if you would let them work. -Brad H., Manager

MB

marc bonine

2y ago

I thought Matt would spray around my house and be finished in 15 minutes. He spent an hour inside and out. He sprayed soffits, around the deck, inside and out side all doors including the garage door and even entrances to attic and crawl spaces. He hit everything he could. He explained the chemical was pet and human friendly. He even threw down a granular around plants to not harm them. I got way more than I expected. He even said if I see any more ants/ spiders he would come back and spray again. He treated my house as if it was his house and went above and beyond.

Provider response

We're pleased to know Matt's professionalism made a positive impact on you. We always strive for reliable and effective pest control services. We look forward to assisting you in the future if anything is ever needed. -Brad H., Manager

JM

James Meyer

3y ago

Tim is very knowledgeable about my problems and did a excellent job in solving the problem

Provider response

We really appreciate your support, James. Our goal is to take care of the issue as efficient as possible so you can go about your day pest free. -Brad H., Manager

BG

Brenda Gaither

3y ago

They are very good and make a second visit to make sure it was done right

Provider response

Thank you for your support, Brenda. If we can be of assistance in the future, feel free to give us a call. -Brad H., Manager

MG

Mark Groh

3y ago

Neil is the best. He went way beyond in his service. My highest recommendation for him and his company. If you need pest control use Imel. Neil great job!!!

Provider response

Thank you Mark for the kind review! We take pride in our work and I'm glad it shows through. Thank you for choosing Imel. -Brad H., Manager

SG

Sandy Gordon

3y ago

The first year I had them, 2 years ago, they were great. The man who came out about the termites was so friendly and professional. The second year, they said they had a new technician and that he had already been out. We were waiting for him and he hadn't come, and we knew this because he needed to come inside. The woman on the phone argued with us and said her records say he's already been there. Instead of apologizing and trying to figure out what happened, she wanted to argue with us. They very much went downhill from the first year till the second. I canceled after that.

Provider response

Sandy, there was a chain blocking your driveway. We rescheduled as we were not able to get ahold of you to open the chain. We rescheduled and performed the maintenance on your home; Which in fact was an outside service to check products, nothing inside. I am very aware of the situation because we do not have many complaints. If only we were able to perform the service the first time out. If you would like to discuss this further, please give me a call. -Brad H., Manager

AG

Anthony Gonzales

3y ago

I’ve used Imel pest control for years, Brad and his team were amazing! I highly recommend this family owned business to all my friends and family. If you want it done right the first time, this is the best company to deal with!

Provider response

As a family-owned business, Anthony, we always aim to provide the best service possible to families around Illinois. Thanks for letting us know you appreciate all our hard work. Your continued support means a lot to us, so if you ever need anything in the future, know we'll be here to help. -Brad H., Manager

KS

Kory Stassi

3y ago

Phenomenal business. They are fast, effective and do quality work. Recommend to anyone needing their services!

Provider response

Phenomenal work is exactly what we're here to provide, Kory, so it's wonderful to hear that you always find us efficient and thorough. Thanks for taking a moment to show your appreciation for our hard work. Don't hesitate to reach out anytime you're in need. -Brad H., Manager

GR

greg ransom

3y ago

Great people and great work!

Provider response

Thank you for taking time to leave your review, Greg. If you need anything else, please feel free to reach out. -Brad H., Manager

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