Provider profile

Element Turf & Outdoor Solutions, LLC

4.5 stars from 116 customer reviews · 26 E Delmar Ave, Alton, IL 62002

  • 4.5 out of 5 stars
  • 116 customer reviews
  • Alton, Illinois
  • Open 5 days/week
4.5
Rating
116
Reviews
Yes
Claimed
Yes
Website

About this provider in Alton

Element Turf & Outdoor Solutions, LLC, a locally owned business servicing the Riverbend and GlenEd areas since 2009, offers a wide range of outdoor services. From lawn and landscape maintenance to snow removal, holiday lighting, nuisance pest control, and more, their team prides themselves on the quality of their…

Pests handledweedsdead
Praised forprofessional
Methodselement

Rating breakdown from customer reviews

4.5

116 reviews

5
95
4
5
3
2
2
2
1
12

Customer reviews for Element Turf & Outdoor Solutions, LLC

JN

Justin Norton

9mo ago

We had Element Turf & Outdoor Solutions install our holiday lighting this year, and they did an outstanding job! The team was professional, efficient, and made the whole process easy. Our lights look fantastic — even better than we imagined. Thank you for the great service and beautiful results! Highly recommend.

Provider response

Justin, thank you so much for this fantastic review! We're thrilled that your holiday lighting installation exceeded your expectations. Our team takes great pride in delivering professional, efficient service and creating beautiful results that make the season special. It was our pleasure to work with you, and we're so glad the lights turned out even better than you imagined! We truly appreciate your recommendation and look forward to helping you again in the future. Happy holidays! 🎄✨

AJ

Andrew Jenkins

1y ago

🌟🌟🌟🌟🌟 Element Turf Solution has been amazing! They’ve done an excellent job keeping our yard perfectly maintained. The grass looks lush, clean, and professionally cared for every time they come by. They’re reliable, professional, and always go the extra mile. Highly recommend Element Turf Solution if you want your lawn looking its absolute best!

JB

JoAnne Brant

1y ago

So Laura came out to give us a bid on trimming some bushes, dead pine branches, and re-rocking an area in our back landscaping. I've called 3 times over 2 weeks to speak with her or anyone about a bid for this work. No calls or communication from this company, disappointing to say the least.

TV

Tammy Vohlken

2y ago

Thanks for your hard work.

BM

Bob M

2y ago

Have used Element for several years for fall cleanups. Always excellent service.

MM

mike mathus

3y ago

They did a great job and I will have them back as needed!

GB

Gail Burjes

3y ago

Well, them came and were to weed the front of the house and somehow they left some weeds.

JE

John Eschbacher

3y ago

My lawn was a weed and mole infested mess. Element has done a Great job!

JP

james perry

3y ago

Great place to have mow your lawn

DS

Doug Stpeters

3y ago

Awesome company

JV

Jim V

3y ago

Great leaf vacuum pick up at curb

NK

Nathan Kaegy

3y ago

No one else does curb side vacuuming close to me and they did it at a reasonable cost so I didn't have to bag all the leaves. Quick, easy and a job well done.

Provider response

Thanks for the review, Nathan! We're happy to hear you had a great experience with us. 😀

LH

luke harris

3y ago

Mulched all my leaves on the day they said they would for the price they quoted. Thank you.

KC

Kenneth Carter

4y ago

These guys do a great job. They clean up after every application. They also don’t skimp on fertilizer.

SL

sharon lifritz

4y ago

Excellent personnel. Very Professional.

GN

Glen Neal

4y ago

They may do great job cutting but seem to lack watchingboutcfor property. I'm at a McDonald's in Edwardsville. Got a sandwich at the drive up. Pulled next to IL 157 to eat it. One of their employees was cutting between me and the sidewalk. Then turned around and blew back cuttings from the sidewalk back at my and another vehicle. Hopefully no racks. Cutting 101 DON'T blowback stuff on people's cars. . Ot the best thinking. Then he started doing doughnuts on the wide sidewalk while waiting for the guy trimming the ditch to get done.all while taking on an electric cigarette.

MH

Madesha Hampton

4y ago

Too busy. They had no time for me. I am looking elsewhere

Provider response

Thanks for reaching out, Madesha! Our apologies for the inconvenience. One of our managers is currently looking into this situation. Please consider giving our office a call at (618) 226-5919 to provide more information.

LW

Lisa Warden

5y ago

First year was great! Got a new person and now parts of my yard are dead. Canceled service and can't even get a call back from the company.

Provider response

Hey Lisa, we're sorry you had a one-star experience. Can you please give our office a call at (618) 243-0349 so we can discuss your experience and what we can do to remedy the situation? Thanks!

DA

Donna Andrews

5y ago

They were dependable but no pride in work ... uneven grass ... awful finesse skills. Won’t move a lawn chair to mow underneath. They have cut the lawn since April I believe. Thought it would get better ... nah. They tried but I need professionals who care. They did apologize and offered me leads to other mowing services, which is appreciated. They said they are training new people so maybe they will be better in a month’s time.

Provider response

Donna, we apologize for your 1-star experience. This is not our usual practice and we are constantly working to improve. Please call the office at (618) 243-0349 if you'd like to discuss this situation further.

MU

Mike Ursch

7y ago

Said they would remove stump then I had to call them back a week later and they said they couldn’t do it it would cost to much

Provider response

Thank you for your feedback, Mike. Stump grinding is not a service we actually offfer and the customer (not sure of your relation to her) was offered suggestions of other companies that would be better suited to the job. We have not issued an estimate for that work and no agreements were made between our office and the customer.

JB

Jeanell Barbosa

8y ago

I'm only giving them 1 star because 0 isn't a option. 1st off they made an accounting error and sent us a ridiculous bill and even after my husband showed them proof of sed error nothing was done about our lawn that has grown ridiculouly out of hand. We were told we would have the lawn taken care that Friday or "if they didnt have time" on Monday. Friday came and went and the manager was unapologetic and said that we were scheduled for Friday's (so why didn't they come that past Friday?? Still no clue!) But we were still going have to wait another week!! Now they offered us a free cut but my lawn is now a foot and a half and that free cut isnt going to make up for the fine we get from the city. Its a garbage company with garbage management. If anyone knows of an actually reliable lawn service please let me know.

Provider response

Hi Jeanell, we thank you for your feedback. Unfortunately, the reality of the situation is that your service was shut off quite a while ago due to lack of payment. No promises were made at any time regarding service starting again. PARTIAL payment was made just this morning, with our office agreeing to resume service, even though our policy is to only resume services when the entire account balance has been paid. Today was the first time we have heard from you or your husband even though multiple emails and phone calls were made in the attempt to resolve the nonpayment issue.

BC

Brittany C

8y ago

Tore up the bottom of our wooden playset with the weed eater on multiple occasions. I asked that they not weed eat on the next visit and they did anyway. When I called and emailed to address this problem I was told a manager would call me back. It's been 3 weeks and no response. Do not enter your credit card on their website, there is no way to delete it and they will charge you whether you authorize it or not. Very unhappy with service.

Provider response

Brittany. I apologize that we were not able to offer you the top quality service that we usually provide. I hope that you are happy with the outcome of the situation, as we reimbursed you for the damages. As far as credit card disputes, I hope that you also realize that your card was never charged without your authorization. Again, we apologize for the incovenience and hope we were able to resolve this unfortunate situation.

ST

Stephanie Teson

8y ago

Called to get an estimate, lady came out and said she would email me a bid. That was a week ago, so I called again and they said they would get back with me and another week has passed and nothing. So we went with someone else. It would be nice if they would follow up with potential customers bc they lost my business.

Provider response

Hi Stephanie! We apologize for not getting back to you sooner! We are in our busiest time of the year and are working as fast as we can. Our appointment was on the 25th, so it really has not been two weeks, but again, I apologize for the delay.

LL

L. Langley

9y ago

VERY poor customer service!!!! Been trying to get an estimate on a yard now for 3 weeks! Have called 4 different times and have YET to be contacted! Each time they take my information (AGAIN) and say someone should contact me by the end of the day....have NOT heard a word yet!!! All I can say is I'm glad I don't have a contract.....they would take care of my yard the same way they take care of potential customers....very poorly!!!!! Moving on!!!!

JC

Janet Christopher

9y ago

Called Thursday for an estimate and was told I get a call back that day. No call. Called Friday lady was very apologetic said if get a call that day or email. Still nothing... been 3 days. Terrible service. Don't think I want them near my lawn.

CH

Clohe Hartford

9y ago

Have contacted 3 times email and calls yet no one has responded with a price quote. It's been over a month that I've been waiting for them to reply. Very poor customer service.

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