Mid-Pacific Pest Control Maui

This guys are incompetent and don't deserve your money!

One of the worst pest control companies I ever hired.

Six weeks ago I posted a poor review (not negative - just disappointed) that we still had an infestation of German cockroaches, after we had paid for services. The next day I received an email from Alex asking for clarification as some of my observations didn't sound correct to him. I was reluctant to talk, as I expected the usual "please pull the review and we will try to do better in the future" type of discussion. However Alex was up front and said he was fine with me leaving the review up. It turns out, because I was off island that my old Property Management company didn't do what they had said they would do - even though I was charged for the "work". We then decided to try again and this time we did everything Mid-Pac requested and they sent over Ivan. Not only did he blast the little bastards, he spent the time explaining what he was doing, why he was doing it and gave us pointers on what to do to try and reduce further problems. The ten minutes he spent talking was what we might have been able to learn with three hours on YouTube - it was most helpful. Based on this, I pulled the original post and waited until the follow up inspections were done to post an accurate review. Here is my wife's comments to Mid-Pac: Just an update on the bug situation. The last baby roach sighting was yesterday evening. There were two young cockroaches, really small, between the sink and the stovetop. Hopefully, their numbers are getting closer to zero! By the time the second appointment comes on Dec 30th, hopefully, there will be none left to bait! Thank you Dani, Alex and Ivan. I really appreciate the customer service and willingness to share information with us. We can not make a higher recommendation. We are dealing with insects/bugs, so they are gone - but probably not the last time we will need Mid-Pac. I found Mid-Pac responsive to our questions, on time and very respectful of us and our Maui home.

Over the years I have tried all of the pest control services on Maui. Until I found Mid Pacific. They are simply the best. They offer standard as well as non tox (which I prefer indoors), they have these incredible mosquito machines that are also natural with no chemicals as well as rodent traps. I've been with them for years now and am very pleased. The technicians are all very kind, the estimator Ray is great, and Kris in scheduling also great! Thank you for providing excellent service in the jungle!

Man! I am so happy right now because I finally chose the right person for the job with these guys. Just moved here and I’ve been striking out with so many companies for various things (eg. cable/poolservice/roofer) Wether it be poor communication, punctuality, availability, or just the entire service provided in general. But FINALLY today was my lucky day :). I needed termite insp/estimates so I scheduled a few. 1 no show- 1 late and weird—then came Mid-Pacific. Not only was this guy the most polite gentleman he also knew his stuff! Took time to show me the tunnels that were unfortunately found and then I received an in depth mini class about these tiny bastards lol. The estimate was so reasonable and well explained compared to what my previous research found I had them do the job right then and there and signed up for general pest control quarterly maintenance. Im no expert, but Im confident no corners were cut as nothing was rushed and he never stopped moving. Thank you sooo much guys for easing some of the pain from this not so fun relocation:) I’ll see you at my next qrtly treatment! Keep up the good work….

Ray, came and provided not just excellent service he also provided knowledgeable information to help in the future. He went absolutely above and beyond.

Tech comes to our home to do amazing work every time! He makes sure our exterior and interior are pest free!!!

amazing job 10/10 definitely recommend

Any issues we have had in the last few yrs they are always super on top of it and do everything they can to quickly service us and keep the pests out. 10/10 recommend

Just had Ray out to our building today. He was on time, ready for estimate and provided me with a response within hours.

Everyone at mid-pacific are friendly and have great customer service. I like their attention to detail and how they ask for any trouble spots.

The treatment was scheduled weekly since I wasn’t always home and wanted to oversee everything personally. Mid-Pacific Pest Control Maui was very understanding and accommodating of this request. They were also incredibly approachable, making it easy to ask for any favors. We’re extremely happy with the results, thanks to Mid-Pacific Pest Control Maui!

I appreciate Mid-Pacific Pest Control Maui's timely and courteous assistance. In a time of stress, you maintained your composure and provided comfort. Before you stepped in and carried out your duties, everything was looking bleak. I'll suggest!

Excellent service. Office & technicians are professional yet friendly. Technician is always on time & listens to customer needs.

A great local company if you want the job to be done asap. My house had an ants infestation, they followed the ants' trail and fixed my problem. The treatment works wonderfully! Thanks, Mid-Pacific Pest Control Maui for the good service.

When they treated the house I lived in, there were no centipedes and scorpions. It was such an amazing feeling. Most definitely highly recommend this business for any pest control needs! Very professional and great customer service 👏

Ivan came out and was super thorough. He did wonderful job fixing my roach problem. In the past, I spent thousands of dollars with another company to not have the problem fixed. I am a firm believer of Mid Pacific Pest Control.

No one ever really desires to call an exterminator. However, having to call one, Mid Pacific Pest Control was the perfect fit. We were immensely impressed with Alex's level of expertise and professionalism. Alex was great to work with and he was successful in trapping the rats in our garage. We recommend Mid Pacific Pest Control.

Very well done, Mid-Pacific Pest Control Maui, for the safe and compassionate termite removal. Mid-Pacific was professional and responded to all of my inquiries. The best part is that our house is termite-free now! Mid-Pacific Pest Control Maui is someone I suggest.

I oversee the pest management for Honua Kai in Kaanapali. We have been using Mid-Pac for the past 8 years and are very happy with the company. Mid-Pac always go the extra mile to meet our service needs which we appreciate, they're customer service is Excellent!

Had this company perform a termite inspection for a sale and received a clear report. Moved in and found termites in clear view. Lynn stated that pest report was only good for 2 weeks although there was clear evidence that termites were there when the inspection was done. I would avoid this place at all costs and go with someone else. Spoke with someone named Mark, who is apparently the owners son. The gentleman was incredibly rude and condescending, which makes me understand now why there are nine 1 star ratings. It was one of the worst attempts of trying to, rectify,” the situation I’ve ever seen. Told me that it was ants that are apparently eating the wood. Very disappointing.

I have a rental that is still vacant and could not rent it out because it had a flee treatment that did not exterminate the flees a month after they completed it. When I asked them to check it again they said they would have someone check and get back to me and after 3 days no response and I had to call them again for the results. I’ve been in the real estate business for over 30 years on Maui and never had someone as rude and unprofessional hang up on me on a job they did and did not fulfill their duties by meeting their quality of work and professionalism they advertise to have. I’ve used them before but will never use them again and I highly recommend that you consider contacting another company before them. When I told them I would let my friends, family and associates know of my experience with them they said they didn’t care and to go ahead. Just that alone shows arrogance and lack of professionalism. Businesses like these need to realize customer satisfaction is what makes or breaks a business and if your workers act in this manner that represent your company and treat customers in this rude and disrespectful way they should be fired. They will destroy your company.

On Oct 10th I received a quote for quarterly pest control to start early January 2023, of which I approved via email. On Jan 7th I emailed both sales reps asking when my service start date was....two days later, still no reply so I called the office and asked for scheduling. After they found my quote I received a start date for Friday Jan 13th @ 4pm. I asked at that time, if they send reminder emails and/or does the technician call or text when on way....scheduler said they don't offer that service...I said ok. Few min later scheduler calls me back and says they want to charge me an additional $140 for (4) rodent traps...I asked why do I have to purchase and she said they only sell them but re-fill quarterly. I said let me look for cheaper options. I called back and said I found ones at Ace hardware from $18-23 per trap, she then asked me what type of key the traps used as they only support a certain key. I was so frustrated I said I'd call their competitors to see if their traps are feel and I'd call back to cancel appointment if need be. I decided to see what the technician brings as maybe the traps are worth the price. Well its 5:30 pm (1.5 hr after my appt), no technician, no show, no phone call, no reply from sales reps (I emailed and called). You can see the theme here....HORRIABLE OPERATIONAL MANAGMENT!! Maui can do better, I'm sure a better service company exists. How Mid-pacific is even in business is baffling to me when I'm trying to give them business!

They destroyed our tile during treatment and lied about our canceled tenting. Very unprofessional staff. Horrible experience. Would not recommend. Instead of drilling in the grouts of the tile, they drilled in the dead center. The tile repairman said they have never heard of such a thing and that everyone drills in the grout. The staff or owner could care less. We had them tent another house and they broke the gutters and did such a poor job. You could tell the gas leaked out by how the grass was burned outside of the tent .

Do not let these people into your home. Our living complex offers routine pest spraying service through Mid Pacific Pest Control. We received the notice and decided to opt in this time as a precautionary measure, even though we have not seen any cockroaches or droppings in several months. The times that we have seen cockroaches in the home, they were distinctly American cockroaches and were only found in one area of the house. When the Mid Pacific Pest Control employee came to our home to do the spraying, he insisted on spraying in the bathrooms even though we have never found pests or pest droppings to be a problem in the bathrooms. He went into the bathroom, and called me in claiming that we had a German roach problem. Again - we have never had German roaches (we know the difference), and never any pests in that area of the house (we know how to spot the signs of infestation). It was way more than just a coincidence that the first time a German roach showed up in our bathroom was also the exact moment he came in to spray. He then spent the rest of his time trying to sell me on a special "roach clean-out" that "only we can do" because "normal pesticides won't work." The spraying that he did end up doing was minimal, and leaves me doubtful that they would even do a thorough job on this additional service he was trying to sell me on. I do not trust this company.

First, they require a pre-treatment visit at a cost of approximately $50.00. I asked for heat treatment but got spot treatment. Within two weeks of providing the termite treatment, the termite were still very active. Mid Pacific would not come back without charging us again. I would not recommend them.

The Absolute Worst on Maui..... Had them come out to do a clean out and spray and their technician had trouble opening the door handle. So, he left to another job. How hard is it to lift a door handle, retrieve a lock box key, and go inside to do your job? If you want incompetent dummies coming to spray, this is the company for you. The Owner Robin is not customer service oriented, belittles her customers, and does not deserve to have any business on this island!! Companies like this shoot themselves in the feet when they want to treat people less than civil. Here's to losing the main account at my complex dummies!!

Our experience describe here is with the Kihei office of Mid Pacific Pest Control in Maui. We had our vacation rental property treated by them at the end of 2013. We went with them because they have a 6-month warranty, and they are recommended by our cleaning company on the island. That transaction went Ok. Since we do not live on the island, we rely on our cleaning company to report any issues they notice during regular check-in/check-out cleaning. Soon after 6 month, the cleaning company reported the bug issue returned. I called Mid Pacific, they sent a technician to investigate. A couple of weeks went by and several emails, I still did not hear from them. After several calls/emails, I got a proposed treatment plan, with cost estimated over $600. When asked if their 6-month warranty applies, they said the current infested spots are different from the ones treated 6 month earlier, therefore no warranty or discount applies. When I requested the diagram showing the new spots, 3 out of the 4 are the same, the 4th location needs explanation. I emailed them, the only reply I received is “I will check with the technician”, no more communication from the company after that. The stark differences between the 1st time and 2nd time lead me to believe they are prompt to take client’s money but good luck trying to get them to back up their work.