Sandwich Isle Pest Solutions

From the very beginning, the service I’ve received from Sandwich Isles Pest Control has been outstanding. My technician , Charles Robinson, consistently demonstrates exceptional professionalism, expertise, and attention to detail. Even with the recent heavy rains, my home has remained free of unwanted pests, which speaks volumes about the effectiveness of their work and gives me tremendous peace of mind. It’s clear they take pride in what they do and are truly committed to protecting their clients’ homes. I would confidently and highly recommend Sandwich Isles Pest Control to anyone seeking reliable, knowledgeable, and results-driven pest management services.

Ruben was excellent and very communicative.

Always pleased with their promptness and notifications. Had them for a few years and find them dependable !

Jaelene was awesome. Did everything we expected, every day, great attitude. Thank you

First Little Fire Ant treatment per the state program. Ruben is the first person linked to this LFA program who replied right away and texted us prior to our first treatment. Quick and thorough, excellent communicator. Grateful that the state program is providing free treatments.

Very professional and friendly. We are always pleased with the level of service we continue to receive. We always receive advance notice of date and time of service, which we truly appreciate. We would highly recommend Charles and Sandwich Isles Pest Solutions to anyone seeking reliable, professional pest control services.

We are happy.

Glenn is always so pleasant and more than accommodating to our requests. Very personable and you can hear the sincere ALOHA SPIRIT COME THROUGH HIS VOICE, WORDS AND SMILE. You are so lucky to have such an incredible individual working hard and representing your company.

professional and communicates what they’re doing and when they arriving the red ants in my yard Has decreased significantly, thank you

We had a feral chicken problem and Jaz was on the spot, checking and setting the traps, communicating with the tenants and keeping me informed of what was caught!

Prompt, courteous service.

Contracted with Sandwich Isle to catch feral chickens. I had 3 traps but unfortunately no chickens were caught in the traps which were in place for 1 week. The best part of this experience was Jaelene who set the traps and checked them daily. She was very helpful and hardworking and really tried to come up with solutions. She was very professional yet caring and I felt she really tried hard.

My technician Jayleen is outstanding. She really knew her stuff and answered all my questions with a smile and acted like she really cared. In the world of customer service, she is a rare breed. Don’t lose her!

Very professional, communicative, prompt, responsive, and competitive pricing. Had another company for ants problem, which was not going away. Sandwich Isle came once, and the problem is gone. I am extremely satisfied….

Excellent

Jaelene is awesome! After the first 4 days, I didn’t think we’d be able to trap any chickens. But, Jaelene knew what she was doing and she was able to trap over 12 hens and roosters! Very happy with the results.

Jaelene, the WildlifeTechnician, what a huge help in trapping over 10 Mongoose on our property. She handled them professionally and was very knowledgeable in their behaviors and habits. She was very consistent and arrived everday at the same time and communicated with me to let me know she was there and when she was leaving and the results of the trappings. Isle Pest Solutions is very fortunate to have her on their team. Mahalo

Their drivers kill bugs and almost people too. White tacoma almost merged into me trying to make the exit. Will make sure to never work with this company if they drive like how they provide service.

Horrible... Don't waste your time or money.. they take your money and don't catch any chickens.

After many, many years of regular service, suddenly this last summer the monthly service visits stopped. No notice, no email, no phone call. After 2 months of hearing nothing, I called and found out that our regular serviceman had been injured and was out for the foreseeable future.. very sad. Homer is an amazing technician. We hope he recovers soon. At this point, an appointment was made, and when the time came, no one showed up. We called again. By this time we had gone 3 months without service. After 2 phone calls, and a month of waiting, a service person showed up, but he simply didn't have the time to fully spray the house. From that day on, 3 more appointments have been missed No explanation as to why.. no apologizes or efforts to reschedule. It was all left to me to call and call and call because messages were never returned Now I can't even get scheduled. Our house, which was beautifully bug free is becoming a favorite place for cockroaches. After numerous messages, we were now told that they cannot come out to Laie on Thursdays, even though we have always, in 7+ years, been scheduled on Thursdays. They aren't offering any other days. They have lots of excuses and zero solutions. Without notice, we have been swept aside. I'm sure that things are extraordinarily tough with staffing and all, but we are long term customers. Always polite and easy to work with. We left numerous positive reviews past, and tipped our service person generously. To suddenly be dropped in such a callous way is disheartening, to say the least . Very, very unprofessional.

Tried hard to look for more problem areas.

EXTREMELY POOR MAINTENANCE SCHEDULING AND FOLLOW-UP ... PAID THEM OVER $300 FOR RODENT CONTROL AND ENDED UP DOING THE "EXCLUSION" OURSELVES. THEY GAVE ME A FREE SESSION OF PEST CONTROL MAINTENANCE THAT THEY PERFORMED ONLY ON THE EXTERIOR WHEN MY USUAL SERVICE INCLUDES INTERIOR. I CALLED BACK TO COMPLAIN ON WHY WASN'T THE INTERIOR DONE AND WAS TOLD THAT THEY WOULD RETURN. LONG STORY SHORT - THEY NEVER COMPLETED THE INTERIOR TREATMENT. I CALLED SEVERAL TIMES IN BETWEEN AND LEFT VMAILS BC NO ONE ANSWERED ... NO ONE EVER CALLED BACK!!! THE MANAGER FINALLY ANSWERS TODAY (07JUN2019) AND ARGUES THAT THE REASON FOR THE INTERIOR NOT BEING TREATED WAS: 1)- ON REQUEST. 2)- THAT INTERIOR TREATMENT REQUIRES THAT THE HOUSE BE VACATED FOR TREATMENT AND 2 HOURS THEREAFTER. MY RESPONSE TO THE ABOVE ITEMS: I HAVE BEEN WITH SANDWICH ISLE SINCE 2017APRIL ... MY SERVICE REQUESTS FOR PEST CONTROL MAINTENANCE HAS ALWAYS BEEN THE SAME - ALL OF A SUDDEN IT'S ON REQUEST?!?!!! I DIDNT CHANGE ANYTHING AND IF THEY DID - THAT WAS NEGLIGENCE ON THEIR PART FOR NOT UPDATING/NOTIFYING ME ON CHANGE IN PROCEDURES. AS FOR VACATING FOR TREATMENT ... PREVIOUSLY, I WAS NEVER TOLD TO VACATE. THE ONLY THING I WAS TOLD WAS TO LET THE TREATMENT DRY THOROUGHLY BEFORE RE-ENTRY TO TREATED AREAS. BOTTOMLINE: I PAY THEM TO KEEP A SCHEDULE OF SERVICES. THAT IS THEIR JOB ... NOT MINE.

Worst company ever

My patient had sandwich isle come and inspect and treat her house. They have done a good job until now she had a wasp problem and they charged her over $300 For it. I'm not sure what the going rate of it is. But she is handicap and can't do it on her own. A guy from sandwich isle called her to come out and do service and she said anytime is good. Then she told him about her wasp problem again. The guy said he will have a manager call her. Well he never did. She called again this morning and she talked with a guy is was very rude to her on the phone and as she was telling him that know one came last month and she needed someone to come out now. Then she said does she needed to find someone else to come and service her place. Then the guy said did u want to cancel services and she said in asking you if I need to find someone else to come if no one is gonna come. Then he said ok I'll just cancel your services. Then he hung up. He was very, very rude. She did ask to speak to a manager and I'm not sure what he told her. So she called terminex which is half the price of what she was paying them and they will come out every other month.

The guy was hired to seal up holes in the exterior where rodents were coming in. An appointment was scheduled, they charged me beforehand on my credit card for what it said sealing up holes where rodents penetrate, and he showed up and didn't seal up anything. He did take pictures without permission of my home inside and out that had nothing to do with the rodents, and distributed these photos without permission which I found an extreme invasion of privacy not to mention completely illegal unless I gave him permission. After spending several hours on the phone trying to reschedule they came out for another appointment, and again he did nothing because he said it would be pointless unless the upstairs (i don't own that part) don't do something as well. You think that they would have told me that before charging my credit card and coming over the first time without doing anything. Meanwhile I lost tenants who were seeing rodents coming in and out of the home and I had to call my handyman to do the job I paid sandwich isle to do which fixed the problem. I called to cancel the service, it took several more phone calls and at least two weeks to get a refund. Only to see they billed me at the end of the month saying I owed them money. Stay away from these guys.