About this provider in Thomaston
Critter Cowboys® is your best local exterminator. We have successfully eradicated just about every nuisance wildlife you can imagine. We proudly serve Georgia and the surrounding counties with the best humane animal removal and pest services. As a family-owned business with decades of experience and professional…
Rating breakdown from customer reviews
4.9
172 reviews
Customer reviews for Critter Cowboys Wildlife
Amanda
Andrew was FANTASTIC! Probably one of the best, most professional, hard working and just overall super nice techs we have ever dealt with. He worked from 9am-5pm all by himself and was extremely throughout and focused. He also found a dead rat that had been smelling up our house in maybe 2 minutes of checking out our crawlspace. Can’t say enough good things! Very positive experience! 12/10!!!
Provider response
Thank you, Amanda! We truly appreciate your kind words about Andrew and are glad to hear about your positive experience. Your satisfaction means a lot to us! Thank you so very much for your review, we really appreciate you! <br>Critter Cowboys Chet
Steve Samp
Andrew and his crew did a very thorough job identifying our problems (multiple) and offering solutions to the issues. They completed exclusion work in a timely manner with no disruption to our property, etc.
Provider response
Thank you, Steve, for your kind words! We appreciate your recognition of Andrew and his team's thorough work and timely solutions. Your satisfaction means a lot to us! Thank you so very much for your review, we really appreciate you! <br>Critter Cowboys Chet
patience gebauer
Very professional, friendly and helpful. They were able to schedule the service quickly. Immediately after the service, we no longer heard the squirrels running around in our attic.
Provider response
Thank you, Patience, for your kind words! We're glad to hear that our team was professional and helpful in scheduling your service quickly, and that you enjoyed the peace after the squirrels were taken care of. Your satisfaction means a lot to us! Thank you so very much for your review, we really appreciate you! <br>Critter Cowboys Chet
BKA Beautifull
Very poor customer service. My family and I needed help in the evening and queried about immediate rodent removal of a live animal. The woman hung up on me while trying to ask questions about service that we were in need of immediate help with. She questioned why we wanted to pay for a removal service and that we should just put it in a bag and take it outside. What type of professional advice is that for a live animal that we aren't familiar with to be removed from our home ? Completely uncalled and not helpful.
Provider response
BKA, My name is Chet and I am the owner of CritterCowboys and I have checked with my staff and we don't have a record of you speaking with anyone from my office and if one of my people acted that way, I would let them go immediately because that is unacceptable. I think you may have spoke with a different Critter Cowboys, that we are in the process of shutting down from using My Trademarked name. Would you please call me at 706-406-6099 or text me I would like to find out more information about this and I promise if it is someone in my organization I will deal with them. I am very sorry you experienced this with anyone. Please contact me ASAP.
marlena collins
Brian was the absolute best! He was so kind and helpful and came in under and hour to remove a squirrel from our Chimney. Will absolutely call him the next time we need help!
Provider response
Thank you, Marlena! We're so glad to hear that Brian made a positive impact with his kindness and efficiency. We look forward to helping you again in the future! Thank you so very much for your review, we really appreciate you! <br>Critter Cowboys Chet
allison thacker
Brian was so helpful, friendly, and quick!
Provider response
Thank you, Allison! We're glad to hear that Brian provided you with helpful and friendly service. Your feedback means a lot to us! Thank you so very much for your review, we really appreciate you! <br>Critter Cowboys Chet
Emily McAnally
Amazing experience with the entire team! They came out right away - assessed the issue and sealed up our house! Friendly, professional and a joy to work with! Highly recommend!!!
Provider response
Thank you, Emily! We truly appreciate your kind words about our team and are glad to hear you had such a positive experience. Your recommendation means a lot to us! Thank you so very much for your review, we really appreciate you! <br>Critter Cowboys Chet
Jamila Montaque
Critter Cowboys responded to my inquiry quickly and the person who called me was nice and accommodating. The technician that came to my house was very sweet, polite, and super patient! (Especially when I stopped to talk to my neighbor). He explained everything to me and I felt comfortable with him in my home. I highly recommend their services!
Provider response
Thank you, Jamila, for your wonderful feedback! We're glad to hear that our team provided you with prompt and friendly service, and that you felt comfortable with the technician in your home. Your recommendation means a lot to us! Thank you so very much for your review, we really appreciate you! <br>Critter Cowboys Chet
Shannon Willis
excellent service
Provider response
Thank you, Shannon, for your kind words about our excellent service; we appreciate your support and are glad you had a great experience! Thank you so very much for your review, we really appreciate you! <br>Critter Cowboys Chet
Charles
My service technician was extremely knowledgeable and always explained what he was doing, that’s very rewarding to know that you have a skilled technician on the job. Great asset to the business.
Provider response
Thank you, Charles, for your wonderful feedback! We're glad to hear our technician provided you with knowledgeable service and that you found their explanations rewarding. Your support means a lot to us! Thank you so very much for your review, we really appreciate you! <br>Critter Cowboys Chet
Luke Peters
Andrew did an awesome job
Provider response
Thank you, Luke, for your kind words; we're glad to hear that Andrew made a positive impression! Thank you so very much for your review, we really appreciate you! <br>Critter Cowboys Chet
Trish Roberts
Andrew was on time, professional and explained everything he did thoroughly.
Provider response
Thank you, Trish! We appreciate your kind words about Andrew's professionalism and thoroughness. Thank you so very much for your review, we really appreciate you! <br>Critter Cowboys Chet
Bob Sirignano
Andrew did a great job today sealing up my house from a squirrel invasion into. I am very impressed with Critter Cowboy’s fast and friendly service. I would highly recommend them.
Provider response
Thank you, Bob! We're glad to hear that Andrew provided you with excellent service and helped with the squirrel issue. Your recommendation means a lot to us! Thank you so very much for your review, we really appreciate you! <br>Critter Cowboys Chet
Joe Carroll
This company is detailed and most importantly, they do what they say they will do. Very impressed by their service and devotion to client satisfaction. I highly recommend Critter Cowboys.
Provider response
Thank you, Joe, for your wonderful feedback and recommendation; we truly appreciate your recognition of our team's dedication to client satisfaction. Thank you so very much for your review, we really appreciate you! <br>Critter Cowboys Chet
Jim Carmichael
Andrew has great communication and kept me informed every step of the process. Highly recommended as they presented a solution to a bat issue that we had but also pointed out every possible entry point for a variety of pests and made sure to seal them up. We feel confident we will not have to deal with bats or other critters in the future.
Provider response
Thank you, Jim, for your fantastic review! We're glad to hear that Andrew's communication and thoroughness made a positive impact on resolving your bat issue and ensuring your home is secure from pests. Your confidence means a lot to us! Thank you so very much for your review, we really appreciate you! <br>Critter Cowboys Chet
Vivian McClure
Very professional, great work! Answered all our question. Ryan and James explained everything they would do to resolve our issues!!! If I ever need assistance with any other Critters they will be the ones I call!!!
Provider response
Thank you, Vivian! We're so glad you found our team professional and helpful, and we appreciate your kind words about Ryan and James. We're here for you whenever you need assistance with any critters! Thank you so very much for your review, we really appreciate you! <br>Critter Cowboys Chet
Sandra Long
Ryan and James were fabulous. I called yesterday. Received a visit and quote yesterday. Service was provided today. Both were professional and got the job done. Would definitely recommend Critter Cowboys, along with Ryan and James to others.
Provider response
Thank you, Sandra, for your wonderful feedback! We're glad to hear Ryan and James provided you with excellent service, and we appreciate your recommendation. Thank you so very much for your review, we really appreciate you! <br>Critter Cowboys Chet
Lasana Denson
We had an issue with a squirrel that got into our attic and caused damage to our home. The Critter Cowboys team came out and completed an assessment very detailed observation by Dustin and Jason. They went into the attic to see where the squirrel was getting into the home, but they also flew a drone over our property to provide a better picture of the damage and entry points the squirrel had made. I would like to acknowledge Ryan for his professionalism in repairing the damage and his promptness and attention to detail. I highly recommend this TEAM to take care of your critter problem!!
Provider response
Thank you, Lasana, for your wonderful review! We're glad to hear that Dustin, Jason, and Ryan provided thorough and professional service to resolve your squirrel issue. Your recommendation means a lot to us! Thank you so very much for your review, we really appreciate you! <br>Critter Cowboys Chet
Elta Chaney
I received terrible service from Critter Cowboys and would not recommend working with them. I initially reached out to them because I believed that they were the company that the previous owners of my house had worked with (I later realized that company went out of business and this was a different company by the same name). At first, things seemed fine during the inspection. I communicated that my primary concern was that it sounded like there was a critter in the chimney, but there was a history of squirrels in the attic and I didn't believe that had been fully resolved. They found several possible entry points and we discussed remediation. Then I started having issues. 1: One repair discussed was a soffit repair that I was concerned about how it would look and had called them to talk about in more detail before agreeing to anything. They convinced me I had nothing to worry about and sent me a photo of an example that did not have me fully convinced, but they assured me that mine would look better because of a difference in the slope of the soffit. After the repair was done, it looked even worse than the photo and when I brought this up, the person managing the repairs said that I was misled and there was nothing to do about it and refused any discussion of a partial refund. 2: They changed the seal on the garage door and did not confirm that it was fully operational before leaving, so the garage door was unable to close and I had to call them back. Eventually they put the original seal on and gave me a meager partial refund, but the process took significantly longer than it should have. 3: The remediation for the critter in the chimney was to seal the places that were believed to be entry points and add a temporary one way door so that any animals could escape. The one way door was not added and something died in the space between the chimney and the exterior wall, creating a foul odor and a fly infestation in my house that lasted for weeks. When confronted about this, they made excuses, such as believing that the chimney opened up into the attic (it should have been obvious that it did not, given that they went to the attic for part of the initial inspection) and arguing that the critter climbed in through the top of the chimney and not through the places that they sealed specifically because they were believed to be entry points (disproved when I had a chimney sweep come out to inspect and clean, who found nothing in the interior of the chimney). They offered no form of resolution in the form of money back or a comped solution, but did offer that I could pay them more money to try to bust a hole in my wall to get the animal out, which I declined. After all of these issues, I tried to discuss how to resolve this and was told that the only person who could help was the owner of the company, but I was unable to get in touch with him after calling multiple times and requesting callbacks multiple times, so I had to work with my credit card to process a chargeback. Ultimately, should I ever have similar issues again (and I suspect that the work on the roof was insufficient based on the sounds I've heard), there's not a chance I would ever consider working with them again and I would recommend that anyone in need of similar services would look elsewhere.
Provider response
Thank you for your feedback. While we respect your right to share your experience, we feel it’s necessary to clarify several important points to ensure an accurate understanding of the services provided and the options that were discussed.<br>1. Soffit Repair During our inspection, we identified significant water damage and wood decay in multiple areas of your home, including soffits that were structurally compromised. We recommended a full soffit replacement in those areas to address the damage correctly and maintain the visual appeal of your home. However, you expressed that your primary concern was to remove the animals, not perform full repairs. You elected to go with a lower-cost alternative, which we clearly explained would not produce the same aesthetic result.<br>The chosen solution involved hardware cloth, a standard and effective material used in wildlife exclusion. While it’s not intended for cosmetic appeal, it does serve its purpose in keeping animals out. It is inaccurate to say we told you there was “nothing we could do”—we provided a range of options, and you made the final decision based on cost and urgency.<br>2. Garage Door Seal Your garage door is a very old wooden unit, and as we explained, these are not ideal candidates for garage door seal installation due to age-related warping. Still, we proceeded to help at your request. We ensured the door was functioning properly before we left and have photos showing it fully operational at that time.<br>When you reported a problem later that day, we immediately sent a technician to your home at 9 PM to address it. After inspecting the door again, we determined that its age and condition interfered with the new seal. We reinstalled your original seal and issued a full refund, despite having already delivered labor and materials in good faith.<br>3. Chimney Area Work To be clear, we performed no work on the chimney flue itself. Our work involved sealing gaps in the chimney chase and beneath the cap as a preventative measure, not in response to any confirmed animal entry. There was no evidence during our inspection that animals were entering through the chimney.<br>We never promised or installed a one-way door on the chimney. Instead, the one-way door was installed at a confirmed active entry point elsewhere on the home. Any odor that developed afterward was unrelated to our work. Our offer to assist further—such as opening a wall to investigate—was made as a courtesy and not an admission of responsibility.<br>4. Communication & Warranty It’s important to correct your claim about a refund and communication. We were never contacted by your credit card company, nor did we receive any calls, emails, or texts from you requesting a refund or expressing ongoing concerns. Our owner and team respond to every inquiry—we take communication and customer care seriously.<br>Additionally, it has now been over five months since we completed our work, and during that time, you have not contacted us for any warranty-related follow-up. Your service is still under a 1-year warranty, and no continued animal activity has been reported, which suggests our work was effective.<br><br>We stand by the quality of our service, the professionalism of our team, and the honesty of our recommendations. Critter Cowboys Wildlife LLC is a locally owned and operated business with over 50 years of combined experience, and we take pride in helping homeowners protect their properties humanely and responsibly.<br>If you would like to discuss any remaining concerns constructively, we are always open to a conversation. Please feel free to call or email us directly.<br>— The Critter Cowboys Wildlife LLC Team 📞 706-601-3600 | ✉️ crittercowboys@gmail.com<br>
CDBerry
He was able to come at capture the very aggressive snakes <15 minutes! Well worth the peace of mind he gave me by catching the snake educating me on how to prevent them and checking the area for any other invasive creatures. I hope to not need to use them again but I live near a creek in GA so now I know who to call first! Thank you.
Provider response
Thank you, Cdberry, for sharing your experience! We're glad to hear that our team provided you with peace of mind and valuable information. If you ever need us again, we're just a call away! Thank you so very much for your review, we really appreciate you! <br>Critter Cowboys Chet
Karen Theodorou
Critter Cowboys came to my mom’s house very quickly and gave us a very thorough and detailed estimate, including numerous photos of the attic and roof. They were very polite and professional. We did go with another company that our contractor recommended, mainly due to price (with same services and warranty).
J R (JCJR)
They responded very quickly but couldn't help me. They were more interested in trying to sell me expensive home sealing and improvements than just figuring out what was in my crawlspace and getting it gone with a trap or poison. Not looking to spend thousands just to get something gone. That's a new one for me, an exterminator that won't exterminate. The gist of it as I understood it was, they don't trap critters, except if you agree to the big money home improvements. Presumably, they don't just do improvements and leave the creatures down there, sealed inside? So they must do some tapping and baiting, but only if you pay the big money.
Provider response
John, <br>I'm sorry that we were not a good fit for what you wanted and now a giving us an unfair review since we only talked with you on the phone and never did any work for you. We are very honest and upfront and we are a company that solves the problem on a permanent basis not a temporary or control basis. I really think you gave us an unfair review just from a a short phone call where we informed you of the services we do and you chose not to do what our recommended services are.
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