Arrow Exterminators

I am left feeling ripped off by this company. I am in the Acworth area and I have had issues with mice in my basement. Upon initial inspection, I was upsold to receiving a complete package wherein they sealed off my attic, when I was adamant that the issue was occurring in my basement only. This was a very expensive service but to ensure they would solve my problem and offer protection for a year, I decided to do it. I ended up having them come out on 3 or 4 different occasions over the next co

Update: Following my original review, Service Center Manager Chris personally reached out to discuss my experience and concerns. I appreciated that he took the time to hear my perspective, acknowledge my problem, and provide the care and flexibility that I have come to expect during my time with this service provider. While yesterday's experience was disappointing, I recognize this may have been an isolated situation, as my past services have generally been positive. I want to adjust my star rat

With Arrow since 2017. Customer service increasingly got more and more poor. The technicians were generally great and easy to work with, but the office staff was not. Last treatment, the tech never showed up on the scheduled date. It took over a week to get clarification as to why he no showed, and by that time they had rescheduled us without our knowledge. The person on the phone had so much attitude and tried to gaslight us into believing we told the tech we were “on vacation” and that’s why h