Provider profile

Green Queen

4.9 stars from 463 customer reviews · 2375 John Glenn Dr, Chamblee, GA 30341

  • 4.9 out of 5 stars
  • 463 customer reviews
  • Chamblee, Georgia
  • Open 5 days/week
4.9
Rating
463
Reviews
Yes
Claimed
Yes
Website

About this provider in Chamblee

Green Queen provides non-toxic home, lawn, and pest control services that are safe for your family, pets, and pollinators. We use organic, eco-friendly products to improve soil health, grow stronger grass, and keep your yard thriving without harsh chemicals. Our team handles mosquito control, pest control, and…

Pests handledmosquitoesants
Praised forcommunicative
Safetysafe

Rating breakdown from customer reviews

4.9

463 reviews

5
437
4
14
3
2
2
3
1
7

Customer reviews for Green Queen

KP

K Phillips

4mo ago

Devin was very good and thorough with addressing the concerns that needed some special attention. Very appreciative.

Provider response

Hi, K. We must have done something right to get such a good rating from you. We really appreciate you taking the time!

BJ

Bailey Jones

4mo ago

Love Green Queen! I appreciate that they use clean products that are safe for all my kids and my dogs.The techs (we’ve had Austin several times, Devin, Rob is wonderful, and a few others) are polite, so knowledgeable, communicative and thorough. I appreciate that the customer service whenever I call is also great. Highly recommend!

Provider response

Hi, Bailey. Your feedback is highly appreciated. Thank you for the review! Please reach out any time you have questions or concerns.

LW

Linda Webster

4mo ago

Rob is excellent Really caring

Provider response

Hi, Linda. You've made our day! We are thrilled that you shared such positive feedback with us!

EF

Eryn Fuhr

4mo ago

I’ve used Green queen for pest, lawn and mosquitoes for over 6 years now. They always go above and beyond, today was no exception with Giovanni. Superior customer service and excellent results. The best company!

Provider response

Hi, Eryn. Thank you so much for leaving us a stellar review! We love making our customers happy and providing a great experience!

MR

Matt Reynolds

4mo ago

The communication regarding our upcoming appointment was very timely. Our service technician, Ricky, was professional and thorough. He took the time to ask questions about the issues we’ve been experiencing and where the ants have been seen. He was friendly and communicated clearly throughout his visit. Highly recommended!

Provider response

Hi, Matt. Your feedback is highly appreciated. Thank you for the review! Please reach out any time you have questions or concerns.

JM

Jennifer McMullen

5mo ago

Rob H is great. He makes sure all of our services are organic and takes care to call out areas (like our special yard drains) where we need to add organic bits to make sure all the mosquitoes are taken care of.

Provider response

Hi, Jennifer. We appreciate the kind words and are glad we could provide you with a good experience! We look forward to continue serving you.

HR

Haran Ravindran

5mo ago

We’ve used green queen for two years now, and they have repeatedly and consistently provided excellent service. They are our go to cleaning service and we are thankful to have found a company that cleans our home this well, without the use of harsh chemicals. Would highly recommend 🙌🏾

Provider response

Hi, Haran. Thank you so much for rating your experience with us so highly!

AB

Amber Brandenburg

5mo ago

Edward is a great technician at Green Queen. This is the third or fourth time he’s treated my home, and he’s great !He always provides great service and is extremely thorough with treatment to my home. He also has a great personality and is calm with my crazy dog lol I hope Edward continues to be the technician who treats my home. Thanks for sending him today! Amber

Provider response

Hi, Amber. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

MH

Marybeth Henderson

5mo ago

Exceptional service from the office to the techs. Rob did a great job explaining everything. Very professional. So thankful for their service. I had a bad experience with another company and so happy for the care and knowledge of Green Queen

Provider response

Hi, Marybeth. Your feedback is highly appreciated. Thank you so much for the review!

KY

Kevin Young

5mo ago

Great company, reliable service, solid results. Rob came out to our house today—he was on time, super communicative, and gave us a full rundown on what he found and what he did. Highly recommend.

Provider response

Hi, Kevin. We must have done something right to get such a good rating from you. We really appreciate you taking the time!

CN

Chris Nunnally

5mo ago

Best pest control we've used hands down! We've been clients for over 2 years or so (don't remember exactly) but the customer service is excellent! Inside our home and around the edges of our home have been bug free for years! We recently added the Mosquito treatment to our services and my wife and I are thrilled we can sit on our back deck again without being harassed by mosquitos! Update: Still using them in March of 2026 and Rob is my technician - he's the best!

Provider response

Hi, Chris. We appreciate the rating, and are glad we could provide you with a positive experience!

JS

Jamie Sprague

5mo ago

Great communications and quick, easy service. Ricky is very knowledgeable and answers all my questions!

Provider response

Hi, Jamie. Thanks for taking the time to share your positive experience. We truly appreciate it as we strive for service excellence with every visit and each customer!

TH

T Hall

5mo ago

Rob did a thorough job and provided a clear explanation of services rendered

Provider response

Hi, T. You've made our day! We are thrilled that you shared such positive feedback with us!

JP

Josh Parsons

5mo ago

Ricky was fantastic with great communication!

Provider response

Thank you for sharing your positive feedback, Josh! We're happy to hear Ricky provided fantastic service with great communication.

EJ

Ella J

5mo ago

I love Green Queen! Friendly and reliable service. Extremely effective. Not a bug in sight. Ricky is professional and friendly.

Provider response

Hi, Ella. Your feedback is highly appreciated. Thank you for the review! Please reach out any time you have questions or concerns.

AM

Alexandra Moore

5mo ago

All of my technicians have been excellent. Just had Rob come to the house and he was very personable.

Provider response

Hi, Alexandra. We appreciate the kind words and are glad we could provide you with a good experience! We look forward to continue serving you.

A

Ashton

11mo ago

They use glue traps, so I’m not sure how it’s considered a safe and environmentally friendly service.

Provider response

Hi, Ashton. Thank you for the feedback. We only use glue boards as a monitoring tool to check for activity levels of targeted insects and will never place them in areas that are accessible to pets or children and are never placed in areas where wildlife could accidentally come across them. We never use them for rodents, in fact the type we use are designed specifically with a low enough adhesion that rodents are able to pull themselves off but not insects. I would love to discuss this more with you if you would like. Please feel free to call us at 404-904-4950.

SK

S K

1y ago

Continuing to have ant problems. It even took months for a manager/someone higher up to pay attention to my ant issues. They eventually did but I still have ant issues. This was my first year using Green Queen and never again (as I see ants crawling on my desk).

Provider response

We take your feedback seriously about the ongoing ant problems. We never want to have a customer who is dissatisfied with our service. Please call us and we will be happy to come out and take care of the problem.

LE

Laila Elmattrawy

1y ago

I do not recommend this place, I was asking for an inspection for some animals under my deck and they rudely hung up on me.

MK

Maria Katsadouros

1y ago

Worst consumer service ever! Do not use!!

Provider response

Hi Maria, I know you’ve been a customer for a long time. And we always value our customers so much! I’m so sorry you had a bad experience with the office. I know it can be unbelievably frustrating when we’re unable to accommodate a specific request. We tried to always do what we can to accommodate anything and everything that we can. Tommy or myself will be reaching out today to talk to you. Regardless of what we may or may not be able to accommodate, I still would never want a customer to walk away, feeling so upset about our service. Please accept our apologies!

A

Alara

2y ago

UPDATE: The owner contacted me to apologize and offered to send out a manager to come look at our situation. Although I still won't be using Green Queen , I really appreciate this gesture and the fact that the owner herself cares enough to speak to customers in need. It means a lot when a company takes accountability and reaches out to try and make things right. Most companies these days pass off blame to someone else or just argue with you trying to make you feel dumb - they did not do that at all. I respect that. Original review: After using this pest service for over a year (or more!) I am changing my 5 star review to a 2 star. The applications are simply not effective (see my photo FILLED with bugs). While I had initially appreciated their prompt replies and good customer service, eventually replies decreased and eventually stopped. The customer service diminished to essentially zero. I appreciate the natural approach and the service manager, Ken, which is the ONLY reason why they are getting 2 stars and not 1. I constantly find little bugs in my house, ants, etc., even after being treated. I kept thinking maybe because it's a natural service it would take longer but if I held out it would eventually pay off. I was wrong. The bugs kept coming and I kept paying. I decided to ask for a retreat, I called a couple different numbers, texted at least three or four and sent emails. I got zero response. Then I went to their website to try to find any other way to contact them, and I filled out the "contact us" form for new customers. Not even 5 minutes after I sent that I received an email from a sales agent asking how they could help get me started with a service. When I explained I was a current customer and that I just needed help with a retreat, I received zero response. It's really interesting how when they thought it was a new sale they immediately responded but then when they realized it was a current customer who needed support, they were no where to be found. After a loyal customer for so long, I am shocked and beyond frustrated with the way the treated me. Finally, someone did respond after I wrote an email being upset saying that my service had already been canceled. No one messaged me to tell me it's been canceled to follow up to ask any questions... Nothing. It's very clear that I am not a valued customer and so I have no problem spending my hard earn money elsewhere. (I've already signed up for another company and the difference in bugs is immediate and night and day!) I highly recommend you consider this if you are considering Green Queen.

Provider response

Laura, we sincerely apologize for the inconvenience and frustration you have experienced. It's disheartening to hear that our service did not meet your expectations, especially after being a loyal customer for so long. We understand how important effective pest control and responsive customer service are, and it’s clear that we fell short in both areas. A manager will be reaching out to follow up. Please feel free to send us a message with any questions or concerns in the meantime and we are happy to assist. We look forward to speaking with you.

LS

Lindsey Server

2y ago

We hired this company to place mosquito traps and spray our backyard on a monthly basis. When we set up our service we specifically asked that the spray only be used around the perimeter of our property and we were assured that this would be done. For our second treatment, we were home, and we watched the technician spray all over our entire backyard, including our children's sandbox, our chicken coop, and our children's swing as well as all of the grass all over the yard. I called and spoke to the owner. She said she was horrified that this had happened. She was willing to have someone replace the sand in our sandbox, which they did. She offered to refund us for the services and have someone come out and spray our yard with activated charcoal to neutralize. We did cancel our service and were not charged. No one ever came to spray our yard with charcoal. We have asked the company to come and pick up their mosquito traps. Some were picked up and they left several. I called again today and left a message about getting the rest picked up. I would not recommend this company. The absolute lack of discernment in how the product was sprayed all over everything, including where animals reside and children play, was wrong and the full resolution offered was not completed.

Provider response

Lindsey, we are deeply sorry to hear about your recent experiences with us. We sincerely apologize for the stress this has caused. As you can imagine as an eco-friendly company that was created entirely for the purpose of keeping people pets and pollinator safe and because of my family history of health I take this very seriously. Because of that I did personally listen to the recording of the phone call as well as all written back-and-forth communication. There was no communication about perimeter only. I’m sorry if you thought this was communicated to us, but unfortunately, it was not. We did our very best to rectify the situation as we would never want to have an upset customer regardless. Transparency and trust is the most important thing with our company! We are still happy to come out and charcoal the grass if you like. We had a huge meeting after this complaint to make sure all of our technicians were retrained and understand to read the notes carefully. Unfortunately, there was no notes in this instance since it was not communicated. We will only use organic products near chicken, coops or sandboxes, and if we are notified in advance not to spray near those areas, we will avoid them altogether. In this instance, it sounds like we sprayed too close. As we do have people doing business with people business mistakes can be made from time to time. We strive very hard never to make a mistake and always try to make it right if we do! I’m very sorry again and if there’s anything we can do in the future, please let us know!

PD

Peter Dimako

2y ago

Works for mosquitos, not roaches

Provider response

Hi, Peter! Thank you so much for leaving us a rating and for your feedback. We sincerely apologize if our treatments did not meet your expectations, however we would like to try an assist you in any way we can. Please feel free to give us a call at (404) 846-0000 or send us a message anytime and we look forward to speaking with you.

SL

S L

4y ago

I sought out a natural mosquito service for my dogs which was why I initially chose this company. Unfortunately, this company lacks customer service. I am writing this review to let others know to double check that you are getting your visits. It’s 2022 - we all have cameras and more people are working from home. I got an invoice saying that a visit occurred when I was home all day and my cameras did not show any evidence of their visit. When this was brought up to front desk, I was met with attitude that she wasn’t the one at the site (except you work for the company). I was later told that they clicked the wrong house and everything disappeared and that the guy that was servicing was new. I had to follow up multiple times that day and wait for several hours for the guy to service my yard. If I did not follow up and call multiple times, I’m not sure that I would have had my visit. I understand mistakes happen, but it’s how a company resolves and handles them. If you’re with them, confirm that you are getting the visits you paid for in case this happens.

Provider response

Hi this is Jennifer Hankey the owner. Can you please call me at 404-846-0000? We do have GPS and tracking on all of our technicians and would take this very seriously. We would terminate a technician immediately if we were to find out they were not performing their job. There is nothing more important than trust. I don’t know who this is as you don’t have your name attached so I can make this right asap!<br><br>Jennifer Hankey

IP

Ivan Paula

4y ago

We hire them for mosquito control and is full of mosquito, also carpenter bees and still in the same place for 860 dls, worst customer service ever, never answer and never return the phone call to you. Is just no respect with the clients that is paying a service and by the way very expensive.

Provider response

Hi Ivan! This is Jennifer Hankey the owner. I don’t have any record of you being a customer. Are you sure you are reviewing the correct company? Please check and get back to me as these are not our prices, we are very prompt answering the phone and we don’t have an account for you. If it is not us after checking if you would kindly remove this and review the correct company we would be grateful!

RW

Rebecca Woods

4y ago

I signed up with Green Queen in May 2021 for organic weed control of my lawn. It's now October and the weeds have almost completely overtaken my lawn. I called to complain, and while their customer service rep was polite, she conceded that Green Queen's services for its customers this summer was subpar. They blamed the weather, but that's what weather forecasts are for (for example, today's application was done right before the forecast plainly said it would rain). Bottom line is I paid (handsomely) for a service that I didn't get. I'm moving on to another weed control service. I'm a data sample of one, but I can't recommend their lawn service.

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