About this provider in Centerville
At Bug House Pest Control - Warner Robins, we've been safeguarding families, pets, residences, and commercial properties from a wide range of pests, including insects, rodents, and animals, since 1993. With our commitment to customer satisfaction and innovative solutions, coupled with our additional services in gutter…
Rating breakdown from customer reviews
4.4
85 reviews
Customer reviews for Bug House Pest Control - Warner Robins
Brittany Green
Joshua Wood and Eric Williams are amazing! Josh is very thorough at making sure he does everything necessary to get rid of unwanted bugs and rodents. Eric did a complete walk through inspection of my house both interior and exterior to tell me exactly what I was dealing with and also informed me of what all a termite bond consists of. They are both extremely knowledgeable in what they do and have excellent customer service. Highly highly recommend!!!
Provider response
Brittany, thanks for the great review! We truly appreciate you sharing your experience and are happy to have you as a valued member of our Mouse family!
Divine DivaLiya
So far so good! The pricing and knowledge alone is why I switched from Orkin to Bug House after almost 6y!
Provider response
Thank you for the 5 stars! We’re so glad we could provide you with an extraordinary experience. Thanks for choosing Bug House to protect your house!
Hope Williams
Scott is great with communication and ensuring our issues/concerns are addressed. Great service!
Provider response
We're grateful for your kind words, Hope! If there is ever anything more we can for you, please don't hesitate to reach out.
Heather Hayes
Bug House pest control is absolutely incredible! As a real estate agent and wife of a local builder they are top notch and are always are go to when it comes to anything pest control related. Levi and Jon are always one call away and are easily accessible for any questions you might have. Lanette is nothing short of amazing when getting our new construction builds or my clients on schedule for treatment. Such an easy, streamlined process. Eric is also excellent as I have worked with him when termites were discovered at a listing I had. He did a wonderful job walking the seller through next steps and providing us with what was needed to get us to the closing table. They get the job done and they do it right! Amazing customer service!
Provider response
Thank you so much for your kind words and continued trust in Bug House! We’re thrilled to hear that our pest control services, streamlined processes, and customer service have made such a positive impact. It means so much to know that Levi, Jon, Lanette, and Eric have gone above and beyond to assist you and your clients. We’re proud to be your go-to for pest control, and we’re always here to help with anything you need. Thank you for your support!
Rachel Smith
Jeremy is always friendly and knowledgeable!
Provider response
Thank you for sharing your experience and kind words about Jeremy! At Bug House Pest Control, we’re committed to delivering outstanding service and ensuring our customers are always satisfied. We appreciate your support and look forward to serving you again!
Krave
Josh and Bug House have been extremely dependable. Josh shows up like clockwork, and he expeditiously answers any questions or concerns. Additionally, he is great at providing suggestions and recommendations to help keep our restaurant free of pests. Thanks Josh!
Provider response
Thank you for your amazing feedback! We’re so glad Josh provided excellent service and left a positive impression. At Bug House Pest Control, our team is dedicated to going above and beyond to ensure your satisfaction. Please don’t hesitate to reach out if you need anything else!
Austin Bauer
Samuel M did a great job at our house! We are new to GA and were unfamiliar with the species of roaches we had in our yard and Samuel was able to answer any questions we had. Would highly recommend Bug House.
Provider response
We’re thrilled to hear about your great experience with our team! At Bug House Pest Control, we pride ourselves on providing thorough, professional service, and it’s wonderful to see that reflected in your feedback. Please don’t hesitate to reach out if you need anything. We appreciate your support!
Barbara Purcell
I had my first treatment today, it was great! Kudos to my technician Scott Hawley, he was professional, courteous and very thorough.
Provider response
Thank you, Barbara, for your fantastic 5-star review and for choosing Bug House for your first treatment! We’re thrilled to hear that your experience was great and that Scott Hawley exceeded your expectations with his professionalism, courtesy, and thorough approach. Your kind words mean a lot to us, and we’ll be sure to share your kudos with Scott. If you need anything or have further questions, we’re always here to help. Welcome to the Bug House family!
Jennifer Alderman
Ryan came by today to treat our house. He was very polite and curious. He also went out of his way and came back and few hours later to drop off an additional treatment we had requested.
Provider response
Thank you for your 5-star review! We’re so happy to hear about your satisfaction with our service and with Ryan. At Bug House, we strive to provide exceptional care, and your feedback means the world to us!
Cuka Perez
Great service! My tech is great and always does a good job!
Provider response
Thank you for your 5-star review! We’re so happy to hear about your satisfaction with our service. At Bug House, we strive to provide exceptional care, and your feedback means the world to us!
Kris Holley
Scott is always super professional, efficient, and kind. We love Scott as our pest control guy!
Provider response
Thank you for your 5-star review! We’re so happy to hear about your satisfaction with our service. At Bug House, we strive to provide exceptional care, and your feedback means the world to us!
Hiran Patel
Amazing experience dealing with Bug House, in particular Justin Hamlin has been a delight to work with. I’m a local realtor in Middle Georgia and utilize Bug House for a lot of things, Justin has gone above and beyond to help me with things that needed to be done. Even answers my calls on his day off, he is the BEST. Highly recommend!
Provider response
Thank you so much for sharing your wonderful experience! We’re delighted to hear how much you value Justin Hamlin’s dedication and exceptional service. Going above and beyond, even answering calls on his day off, truly reflects the commitment and care that Justin brings to every interaction. Your kind words mean so much to us and to Justin, and we’re honored to be your trusted partner for your needs in Middle Georgia. If there’s anything more we can assist you with, please don’t hesitate to reach out—we’re always here to help!
Dexter Gordy
As a Realtor in Middle Georgia, I have personally worked with Levi with Bug House many times to ensure the homes my clients are purchasing are free of termites, fungus and other wood destroying organisms. Levi is always on time, knowledgeable, and gives my clients peace of mind when making such a large investment for their family. Levi and the Bug House team will take great care of you and your pest control needs!
Provider response
Thank you so much for your kind words and thoughtful review, Dexter! We’re thrilled to hear how Levi and the Warner Robins Bug House team have provided you and your clients with exceptional service. Helping ensure homes are free from termites, fungus, and other wood-destroying organisms during such important purchases is something we take great pride in, and it’s wonderful to know Levi’s punctuality, expertise, and commitment have brought peace of mind to your clients. Your trust and recommendation mean the world to us, and we’re honored to support you and your clients in Middle Georgia. If there’s anything you need, we’re always here to help!
Fit Healing101
Jeremey was awesome as always! Very professional, detailed, and fast!
Provider response
Thank you so much for the five-star review! The Bug House team is always ready to tackle pests and keep homes in the Warner Robins area protected. We’re grateful for your support!
Amy Bertrand
We have had them out to our house multiple times paid out the ass and got no improvement. I feel they need to guarantee there work in stead of keep charging for them to not get the job done the first time Don't recommend them at all!
Provider response
Amy- thank you for sharing your experience with us. We're truly sorry to hear that you’re dissatisfied with our service, as we strive to resolve issues effectively and to meet our clients' expectations. We understand your frustration and would like the chance to discuss what happened so we can make it right. <br><br>Please reach out to us directly at billy@bughousepestcontrol.com so we can review the work done and find a solution that meets your needs. Your feedback is important to us, and we're committed to improving wherever possible.
Sezer Aguirre
I am scared of bugs 🤢 Thank you bug House!! Special thanks to Jamie,we love him ❤️
Provider response
Sezer, thank you for your review! We're so glad we could help put your mind at ease, bugs can be scary, but that's why we're here! We will be sure to pass along your kind words to Jamie; he'll be thrilled to hear that you love his work. We're always here to keep those pests away, so don't hesitate to reach out anytime. Thank you again for trusting in us at Bug House for your pest control needs.
Brooke Krews
Levi is always fantastic and does a great job!
Provider response
Brooke- thank you so much for taking the time to write a review on us at Bug House. We are thrilled to hear that Levi did a fantastic detailed service for you. If you have any further questions or need additional assistance, please give us a call and thank you again for choosing Bug House.
Jayden mullens
Robbie is our tech and he is always early. He even takes the time to greet our dog when he enters the house. He answers all our questions and makes sure we are satisfied as customers.
Provider response
Robbie, we appreciate you sharing your experience with Bug House! We are so thrilled to know not only did Robbie show up on time but went the extra mile to even say hi to your dog! At Bug House we always want to make sure our customers are satisfied and are able to get their questions answered. Please let us know if we can help at all in the future!
Christa Mccarthy
yesterday, the a/c was cleaned. the technician found 4 dead mice. i instantly called bug house. we use their services since we had this house built. no response. this morning i called the number on the bill. no response. i left a message, asking for someone to come out TODAY. after several hours nobody called us. so i called back. than i was told someone would be able to come out on novem.27 that is 10 days from now. after saying something about that, i was put on hold and after several minutes was informed, that someone would be here at 2pm today. yes, please. than i received a phone-message to call the office. no answer. i left a message. no answer. than i called back approx. 2.30pm. no answer. yet, they take 70!!!!!! dollars every month from my account. like clockwork. this is bad.
Provider response
Christa, we apologize for the inconvenience you've experienced. We strive to provide excellent customer service and response time. Please email us at billy@bughousepestcontrol.com with the best way to reach you so we can resolve your issue promptly.
Roberto Rodriguez
Don't have a contract with this company, never heard of them before, never had contacted then. Move to a new home few months ago, yet I'm receiving renewal and past due notices on a regular basis. Not the right way to earn my business!
Provider response
Hi Roberto - please email us at billy@bughousepestcontrol.com with the best way to reach you so we can resolve your issue.
Marcia Cowart
I am giving this business a 2-star rating because the techs are very courteous and professional, however the ladies in the office will harass you and call you at the most inconvenient times even if you tell them you will call them back when you have the time. They have very shady business practices and will bill you as if you had service done. The lady then tells me that I am in a contract with them because the builder who built our houses used them, and that I will need to pay them $500 to have them come out twice this yr because I did not use them in 2020. DO NOT USE THIS COMPANY!
myka jackson
Customer service is horrible and pest control does not work at all. I had a better experience in Milledgeville than here in Kathleen.
Provider response
Sorry to hear that you were not happy. I’ll have some reach out to you tomorrow.
Julian H
Shady business practices. Sending new homeowners "account statements" showing $275 past due for sentricon renewal. Never have used this company, yet getting sent bills.
Provider response
Julian, We apologize for any confusion regarding the Renewal Notices. I was unable to locate an account with the information "Julian H". However, we would be happy to clear this up if you could please contact our local office and ask for the Jon, he is the Warner Robins manager. Our local office is 478-929-7098. Thank you!
Roger Whitehouse
They came out and sprayed with little to no effect. Roaches still roamed free. I contacted Troy to come spray again since the first spray did nothing, and he began to ignore me. Much better off buying roach killer off of amazon.
Libby Griffin
I don't use them for pest control but today 10/25 about 3:30 one of your vehicles, a red Chevrolet coupe was going south on Lake Joy speeding in the school zone and texting! I wish I could have taken a picture or called you guys but I couldn't at that time. If you're employees have that much respect for the law, especially in a school zone I won't do business with y'all!
Provider response
Libby,<br><br>We are sorry you had a bad experience with someone on the road. We looked into this matter, we have strict policies about our company cars We deeply apologize for his speeding. We have addressed this issue along with the phone, and we thank you for keeping a watchful eye out in the community.<br><br>The staff at Bug House Pest Control
Jack Hildebrand
I do computer work in the local area and yesterday I was at a client that had Bug House out as they were not happy with the roaches that were visible after treatment. I was running some cables under a desk that had a hole in the wall and I needed to pull from the other side of the wall and when I came out I found someone under that same desk I was just laying under. It was the Bug House Pest Control guy. I said no way, I'm working in that area. He claimed that he only put a little bit of spray. After he climbed out and I laid back down, I found my arm and shirt moist with obvious bug spray. I spent the afternoon and evening debating going to the hospital as I felt so bad. I suspect I had an allergic reaction to the stuff. I feel better today but must confess I am concerned about long term effects. I would not have chosen to laid down in bug poison, then again, my client's computer was not able to work until the wires were back in place. Something that took all of five minutes max. But it appears the Bug guy was so worried that he might not be able to spray that area and it might cost him a bit of time, he had no concern about what health effects in might have had on me. He may claim this stuff has no effect on people but... it is designed to kill living creatures, it can not be health to lay in it. Thanks for the bug treatment Bug House. I will be sure to never use you guys in my House!
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