Lawn Care Extraordinaire

Friendly, follow up, great@

Conor was great! Friendly and helpful advice.

David did a wonderful job, very thorough and precise. I was not at home when he was there, but I did see him do an outstanding job from our security cameras. Lawn care extraordinaire is lucky to have a person like David!! I look forward to seeing him on our next treatment!! Thank you David!! John...

Great info on watering and the state of our lawn. Thx

Nick R does a great job making sure our lawn is healthy and bonus he does our pest control at the same time. Very happy with our service!

Carlos is great! He is by far the best we have had. He always touches base with us, tells us why he is doing what he is doing and what we can do too. Wry great customer seevice

David knows what is best for my lawn treatment. Great job!

Always on time . Listens to any concerns . Gives advice . Friendly . Does a great job!

Very nice guy, and knowledgeable!

The technician Carlos was very good and informative

Always does a good job

Victor is a very professional salesman Corey came today and explained what he was going to do. He was very thorough and friendly.

Update. The company did refund the cost of one application and sent money to cover less than a third of the cost to re-sod the damaged areas. The company wrote “the damage to your front lawn has been caused by a variety of stressors, including inadequate watering, mowing techniques, pet or traffic damage, and others. While some of these issues may have been beyond our control, proper watering, along with our high-quality fertilizers, could likely have prevented the extent of the damage.“. My experience with this company was not good, though I’d imagine others are satisfied with them. I highly recommend that all communications be in the form of texts or emails to eliminate any chance of misunderstandings. ————. Original post. ———— I started with lawn care extraordinaire last year in Feb. the lawn wasn’t perfect but it looked decent. Now, after slowly deteriorating to the current mess, they say it’s not their issue, good luck. This is after more than $900 paid to them. I was originally told not enough water and I followed their instructions to frequency and quantity, checking water quantity with containers all around my lawn. As the weather changed, I continued to water the amounts and frequency they recommended for the time. It’s gotten so bad that I finally reached out to the owner. Apparently, this company does not care about dissatisfied customers, and instead of really finding the issue it’s better just to “part ways”. My neighbor had a very similar experience. Beware, they don’t seem to care.

I have experienced several issues with fungus on my property. Despite an assessment visit, I was informed that there were no problems. However, I was forced to remove several dead and dying shrubs. I had subscribed to the premium tree and shrub service for approximately two years and only recently discovered the cause of the issue. I initially gave them the benefit of the doubt, but upon reviewing footage from my security cameras, I discovered that the service was not being performed as agreed upon. My doorbell camera, which records continuously, captured footage of a technician spraying only the left side of my walkway and then leaving, neglecting the right side and the rest of the yard. Although my other cameras are motion-activated, it is unlikely that they all failed to detect the technician's presence, as they are sensitive enough to pick up even the slightest movement, such as a blowing plant. Furthermore, the technician would have had to walk past the continuously recording camera to access the other half of my yard and side of house, which he did not do. With respect to the substantial foliage on my property and the considerable cost of the service ($233 per service), I have concerns regarding the frequency and thoroughness of the treatments. When I contacted customer service to discuss this matter, I was subsequently connected to a service manager named Cathie. As I expressed my concerns and requested a refund, she abruptly informed me that "there are no refunds," despite the fact that I have video evidence demonstrating that the work was not performed adequately. In frustration, I requested that she immediately cancel my service and retain the $233 payment in frustration, as she insisted that my cameras were incorrect as if I was someone older that didn't know how technology works. Again, for clarification, my front camera continuously records and I have full video of him spraying just one side and not going back further around the house at all. She then sent me a passive aggressive email following up and stating that she could have in-fact given me a refund (which I auto-pay on file) but she wouldn't give me one now because I told her to keep in frustration when she said they don't do refunds.

I have been using LCO since about 2015 when we first moved to FL. They come every six weeks and charge about $150.00 for the lawn and weed control. Several days ago, I noticed a large part of the lawn looked like it was drying out. I had just had sprinkler system tuned up, so it was in excellent working order. The LCO guy was out last week to treat the lawn. He rang my door bell and told me that part of my lawn was not getting water. The sprinkler company came out and everything checked out fine. The grass was turning yellowish brown beause it has cinch bigs. The gentleman from the sprinkler company spent a long time showing me and explaining to me what's wrong. I would think that LCO should have taken the time to investigate the issue. Do they just use one kind of spray? I was supposed to get a call back from a manager this PM but he never called. I'll post about the outcome.

I went with this company three years ago after using true green for three years. Their rates are 50% higher than True Green‘s, and they ruined my lawn. They changed lawn technicians in my area about two years ago and my whole neighborhood complained until they brought back the old technician. By that time it was too late and for 2 years my lawn has been in a steady decline. I finally fired them . This a case where you truly do not get what you pay for.

Called to have some one come out and look at my lawn to setup service as my grass is dying due to a fungi. John came out and told me my yard was fine and didn’t have a fungi. If this isn’t fungi then what would be wrong with my yard? Was ready to sign up for their service and treat asap. But he didn’t seem interested in getting me as a customer, so now I have to figure out how to save my yard from dying.

Apparently it’s company protocol for their guys to spray their poison where other people are working. While talking to the office manager to discuss the issue of spraying poison at people, her response was, “I talked to the technician and he said that didn’t happen, and it’s just the smallest amount of insecticide so it won’t hurt you” while giving me an attitude the entire time. The technicians don’t use any respirator masks so they obviously don’t think there’s any harm in what they’re spraying. As he was driving away, the technician then felt the need to put his truck in reverse to confront me about calling his office. I’ve got everything on camera so I’ll be happy to forward it to the authorities for their review. I’d suggest staying far away from this circus of a company.

In Grand Palm, all homes are required to have the same type of lawn. It is a HOA thing. Several of us homeowners have been told by this company they will not treat our lawn, as we have the “wrong” kind of grass and they do not treat this type. That may be fine, except they do treat homes within the community. So they just pick & choose their customers? I would agree to your response - except the address on my street you service is one of the first build houses in the neighborhood. In fact it was built prior to the home I own and it has the same lawn as my home.

I have used LCE for 8 years residential and was very pleased. When all my beautiful grass started dying I reached out. Come to find out they haven't serviced my yard for many months. Claimed they couldn't get a hold of me. They had no problem emailing an invoice. Beyond dishonest when called out. Tech said my house was under construction, untrue. Next I was putting a garden in, untrue. And finally the funniest excuse there were dog bones in the yard. Craziest thing ever. Zero accountability yet gladly take our money. Office staff is beyond incompetent. Matt, the manager who came to assess the damage was the only honest person I dealt with. Needless to say I would never recommend them again. Horrendous customer service. The VPs endless excuses and responses speak volumes!

We were customers for about 3 years. A couple of months ago they spilled some sort of chemical and killed a chunk of our lawn. We called the office and the woman who answered was aware of the mishap and apologized. After a month or 2 we realized the grass wasn't growing back and asked for sod replacement or a discount on the bill. That's when they denied and lied. They would rather lose a customer than own their mistake. They have no integrity. If I had the capability. I would attach all of the handwritten invoices left on my door after services. My May 30th handwritten invoice does not state "big, weak, dead spot at the left side". In fact, none of April, May, June or July handwritten invoices reference any damage or that extra care was provided. There were certainly no free applications. Do you know how happy I would have been if that were true? Provide me the dates of the "two free applications between regular visits" and I will check security footage to see if your vehicle was in front of my house. Now that I know May 30th invoice was altered after it was left on my doorstep, I have no doubt your company has zero integrity.

Called to set up annual service. The lady I talked to in the office was very friendly and was able to set up service the next day. I was told I would get a call before the technician arrived. My doorbell rang the next day(no call) and before I could answer the door, the truck was driving away. I called the office and was told he would be back. The tech showed up about an hour later and was so rude that I had to tell him to leave my property and I canceled my service agreement. There are to many lawn companies in the area to deal with poor customer service.