Gardenmasters of SW Fl Inc

we've been using Garden masters for 3 years and our neighbors started using them also, and I can't remember the last time our lawn looked bad (it does sometimes but mainly our fault) but since garden masters took over everything in our lawn care has been so easy!. much recommended

Eddie has been my lawn tech for eight months, in that time I have seen a big improvement on the condition of my lawn. I’m very happy with the results. I’m sure he’ll continue to make it look better and better. -Ernest M Parrish, FL

Our lawn has never been better. Our neighbors always compliment how great our lawn looks. All this has to do with our technician Bradley. He is very friendly and knowledgeable when questioned regarding our lawn.

I’ve been with Gardenmasters since 2021. Eddie has been our technician for the past year and is awesome! He is always here during the scheduled week, answers any questions I have and has always been super thorough. Eddie is a great asset to the company. Thank you Eddie!

We have used Gardenmasters for about a year now and are very happy with their service! We had chinch bugs who were destroying our grass and they came and provided the necessary solutions to take care of them. Our grass went back to normal within a few months and it's been very green and healthy ever since.

Caution, do your homework re what chemicals are used. I had high levels of herbicides and pesticides show up in my blood work, like Atrazine. I called this company to see if they have a better chemical profile and they wouldn't even come out, they use atrazine. We need cleaner options! We did consult a doctor and we were instructed to call USF poision control, these are not trace levels. We just want people to be aware!

Bradley is terrific! He keeps our lawn and plants looking great! He will take the time to explain what he is doing and why and also listen if I have questions about a plant or tree. We are very glad he is taking care of our yard and plants!

I’ve been using GARDENMASTERS for years but recently when the gentleman who came a spread granular fertilizer to my plant beds I didn’t like the way he did it plus he trampled through my mulch that I had put down, messing it all up. I called the company to make (somewhat) of a complaint. This morning a gentleman by the name of TREY from the company came by and got on his hands and knees and smoothed everything out and filled in a hole where a raccoon had dug a hole at the base of our favorite plants overnight. Also, TREY gave me an education on some things I was unaware of. TREY was a perfect gentleman, was polite and has an abundance of knowledge as to what he does within the company. I would suggest GARDENMASTERS to anyone looking for a perfectly healthy, super green lawn

Best in the tri county area !

We were disappointed with Gardenmaster. We had issues with our lawn dying and they never let us know or treated to prevent it. This is a vacation home and we don't live there. They did not take ownership of the lawn or take responsibility for the results. I would not recommend Gardenmaster.

I live in Del Webb Lakewood Ranch and are very very pleased with John and his crew! Our neighborhood was in shambles for years and in just a few months it has completely turned around.Great Job Gardenmasters.RH

Sadly, I cannot give a good review. The salesman was excellent and truly tries. Notified the salesperson of my dissatisfaction on 7/16. My lawn looks worse now than when they started. He told me they would address this. On 7/22 still no response from anyone. I again texted the salesperson….. he said I should have heard back by now. After than an operations manager called me. Made an appointment for today at 1:30. I originally wanted 3 but that wasn’t good for him. I told him that I had an appointment at 2 but 1:30 would be fine. At 1:45 today no show, I called him and he said he would be here in 10 minutes. I said I told you I had an appointment at 2. Why would the customer be the one to call and see where he is? A professional would have called and said I’m running late due to weather. All in all, my lawn looks horrible and the customer service other than the salesperson has shown me is horrible. I did ask for my last payment to be refunded as I believe the services they provided are not inline with what I paid for or promised.

Gardenmaster has done a great job with our yard! They always are there when I call if I have a problem! Our tech, Steve Davis, is the best!! He's very concerned & really cares about our lawn!

Gardenmasters has been doing my lawn etc, for quite a number of years. I'm so pleased with their service. Steve Davis is our technician and ALWAYS goes above and beyond to do his best. My yard looks amazing.

We have used Gardenmasters since 2014 and have had great service. Larry and Bob have provided us great service and today we had a new technician, Dan, that did our pest and termite service and he was extremely through. KUDOS to Gardenmasters and the great technicians they send out to service us, Larry, Bob and Dan.

Randy J is the “face” of your pest control company and the reason we switched from our former service. He is professional, prompt, and pleasant. He always asks if all is well, not just with the house but personally. And whenever we have extra issues he is helpful.

Great quality combined with outstanding people and an affordable price makes garden masters a "NO BRAINER"!!!

COMPLAINT: GARDEN MASTER OF S W FLORIA, INC. When we built our new home in 2016 in Venice, Fl we hired (signed contract) GARDEN MASTER OF S W FLORIDA, INC. to maintain the health of our lawn. Please note we have an irrigation system. This included fertilizing, weed control, and bug and best treatment. Unfortunately, about three years later we had to replace part of our front and rear lawn, which had died. We hired a company to removed dead grass and install new sod. Then in November 2022 our entire front yard was again dead along with a portion of our rear yard. GARDEN MASTER service person said there was anything more he could do to bring back our lawn. Again, we hired a company to replace the lawn. Plus we brought in new top soil to help prevent this from reoccuring. Now for the third time our front lawn is dead along with a protion of our rear yard. Their service person had been treating the lawn for what he believed was the problem, but it kept getting worse and worse. Only after many weeks of treatment he realized he had been treating it for the wrong problem. Turned out it was Chinch Bugs. By this time it was too late and the lawn was dead. This time I decided to carefully read our GARDEN MASTER OF S W FLORIDA, INC. CONTRACT. We decovered GARDEN MASTER was responsible for the replacement of our lawn all along provided we did not cause the problems, which we did not. We had already paid for our lawn replacement twice when it was mostlikely GARDEN MASTERS responsibility. I contacted GARDEN MASTER OFFICE twice before a service person by the name of Tyler called and informed me the owner would agree to do some patching, but would not replace the enire front lawn, even though I sent them several photos. I requested he have the owner call me and he meet me at my home so we could review the damage together. Also, told him GARDEM MASTER should repay me for the two previous times I replaced my lawn. Nobody ever called me back. I have now called, left voice messages, text, and emailed GARDEN MASTER numerous times and they still refuse to get back to me. Regretfully, today I got the necessary Civil Court documents to file a legal claim against GARDEN MASTER OF S W FLORIDA, INC. It is with much regret we do this, but I do not see any alternative. I sincerely wish this was not necessary. I was in bussiness long enough to know these situations can usually be worked out without going to court if both parties are willing to talk, but that hasn't happened in this case.

In our HOA, every time they come to spray the next day grass and plants turn brown. This time the grass is dead in many areas and our brown bark mulch is now black. In a 6 block area they post only one sign that clearly says to keep pets off till the application dries yet they keep telling us verbally that what they use is organic. Many here have dogs who get ill after walking on the lawn since the one sign in 6 blocks was not seen. Organic???This time they sprayed and most of the community grass turned black and they stained the streets with an orange chemical. Our property manager has told me that they are also overbilling us.

Terrible customer service. Communication is non existent. Was a customer for almost 4 years with multiple properties. Recently had to cancel my contracts with them because it was impossible to keep a consistent technician, they would not notify me about service after asking numerous times for an heads up. Always excuses. Still waiting on a promised refund check that has not come. Every time you call to speak with a supervisor they are in “meetings”. Very disappointed with being treated this way after the length of working with them and the business I have them. Do yourself a favor and find a small operation That will prioritize you.

I used Garden Masters for a few years. I started with a beautiful St Augustine lawn and have ended up with weeds, chinch bugs, an ant infested Black Olive Tree and do not believe I received service for a some of the months I paid for. They insisted they serviced the lawn but no sign left in yard, on three different occasions, and I was home all day on last supposed call and saw no one. I asked for a refund for last month which had not yet occurred (I am billed three months at a time)and I gave them 30 days notice prior to cancellation. I have received nothing. The service went from a 4 to a 1. I gave them numerous chances to correct and now regret my patience with them.

Have had Gardenmasters for several years and was happy with their service until recently. In April their new tech killed large portions of my lawn through over fertilization using excessive liquid or the wrong concentration. How do I know? I just look at my neighbors lawns who use Gardenmasters and other vendors and they do it have huge patches of dead lawn. Some don't even have operating sprinklers. I have driven around PGI and noticed other lawns serviced by Gardenmasters with the same dead lawn as mine. FYI, you can kill your lawn for free no need to pay Gardenmasters.

My experience with this company has actually been laughable. If they were actually trying to get rid of customers, I don't think they could have done a better job. The salesmen makes all sorts of promises about what they will do and then the moment you sign up, they take your business for granted. I paid them $1600/year for fertilization, weed control, and lawn insect control. They did perform the fertilization for the most part but that is about it. I had entire chunks of my yard get overrun by weeds to the point where it killed off the grass and then I had to spray the weeds myself, wait for them to die, rake out the dead leaves and grass, and plant new sod and then hand water it multiple times daily for a month. I called repeatedly to complain that weeds weren't being treated but they simply don't respond. A few months back, they skipped one month of scheduled treatments but sent me a full invoice. I would say I called them no less than a half a dozen times to inform them I don't pay for services not rendered. Person after person promising to call me back and my phone has yet to ring. Every time I have called they promise to follow right up and then they never call back. Well perhaps when they realize their final invoice will NEVER be paid, then I will hear from them. Alternately, perhaps I will report them to the attorney general because charging people for services that aren't delivered is a crime known as fraud. Please look elsewhere. They don't value their customers and their only interest is in sending you a bill.

We inherited this company's lawn treatment service from the previous owner of our home. Over the last three years, Gardenmasters "results" have been off and on, but we stayed with them... until today. Large parts of our lawn have recently died. I called 11/14/23 to ask for someone in management to meet with me about the problem. As of 11/17 there has not been any further communication from the company. When I called today to terminate their service, I was told that "Mike" (owner?) was aware of "a problem" with the last tech and that a new tech has been assigned to our route. They've had at least three techs on our route this year. Seems to me that this company is having trouble hiring competent help.