Curb -n- Scape

Provider response

Unfortunately, this review was expected. This project was such a hardship on every team member that had to associate with the client. The repairs needed here were due to a lightning strike / electrical failure and the client couldn't comprehend how once one issue was resolved (the controller), it then made visible the next issue (valve problems). We went out last week, we discovered the valve wire was cut. It looked to be cut by new landscaping that was recently installed. Customer thought that the rewiring should be done at no charge even though the cut wasn't caused by our company. This one star review was created once the customer was informed that there was an outstanding balance due.

Provider response

Thank you for your business Cathy. We are so glad to hear you love your new curbing! Please let us know if we can be of further assistance.

Provider response

Thank you for your positive review Mr. Hawkins! Your positive feedback keeps my team motivated !

Provider response

Hello Ms. Henrie and Mr. Meredith. I noticed the review you posted about your irrigation system work. <br>We understand that your house was recently converted to city water and you no longer needed the house pump, filtration tank, and bladder -pressure tank. The filtration tank was removed and we tried to educate Mr. Meredith that left over house pump and pressure tank were also not needed to help support your in ground well pump for the irrigation system. These components are unnecessary for the irrigation system to operate properly. Once our technician was there, Mr. Meredith insisted that we use these components and reinstall them. Our tech then joined both pressure bladder tanks together as instructed by Mr. Meredith and connected the 3/4 hp old house pump, which is not contributing to the system output. Mr. Meredith stated that the irrigation system is operational as well as the additional spigot that was installed on the right side of the home. Mr. Meredith's only complaint was the old 3/4 hp house pump is not contributing to the system and also wanted the location of the pump changed.<br>Michael stated that a return trip out to move the pump would be at a charge for our time on site. Once again, this pump is not needed for the irrigation system to function. Mr. Meredith then stated that he would find someone else.

Provider response

Hi Mr. Horst. As the owners of Bugs Bee-Ware & Curb-n-Scape we do not take it lightly that this review is a complaint and not a compliment.<br>I am in hopes this information will provide a better understanding of your irrigation system repairs that my company provided. When Michael met with you on your irrigation system problems, you shared with Michael that you thought you needed an indexing valve because the zones weren't operating properly. Michael is the owner of the business and a licensed irrigation contractor (not a salesman) so he wanted to see the irrigation system problems himself to evaluate the issue. When the sprinklers came on he noticed they surged with flow. Michael identified that there was not a steady flow of water from your well. This can cause an indexing valve to sporadically change zones due to pressure loss.<br>We provided a price in advance of the work to clean your well head of the mineral deposits that were causing water flow problems. After you approved the estimate, the well was cleared. We met with you again to provide a new quote to move some sprinkler heads to another zone. This was to equalize the pressure on each of the zones. You asked us to proceed with this work. The indexing valve did not show any skipping while we performed the above mentioned work or the follow up inspections. Michael explained that he didn't think it was necessary to replace a properly functioning part, but to keep an eye on it and let us know otherwise.<br>After a few weeks of the valve cycling properly, you called our office and said it had skipped again. When we provided the price for installing the new indexing valve and you became very upset with us stating that you just had to buy a new $8000 A/C system and you thought the irrigation part and labor should be free. We provided the price for installing the indexing valve and we were asked to do the the work.<br>As an irrigation contractor, Michael works to resolve the system issues and not just installing new parts. Whether the indexing valve was put on first or last, the well head cleaning and pressure issues needed to be resolved for your irrigation system to work properly.