About this provider in Sebring
We are an All-in-One pest control and landscape beautification company. We have been proudly serving the Highlands County community for 29 years and are locally owned and operated!
Rating breakdown from customer reviews
4.9
400 reviews
Customer reviews for Bug's Bee-Ware Exterminating
Joanne Cantle
Jacques & Charlie were right on time at 8am..... They were very knowledgeable and helpful... They did an awesome job!!!!
Provider response
Joanne, thank you for rating and reviewing your experience with Bug's Bee-Ware Exterminating. We are so glad that Jacques & Charlie took great, informative care of you. Thank you for your business.
Leslie Carmody
Best for top shelf service in lawn care, pest control, and irrigation services. I highly recommend. Knowledgable, and excellent customer service. Always friendly and ready to answer your questions. Thank you.
Provider response
Thank you for the glowing review Ms. Carmody! It's a privilege to continue the years of service for your property's irrigation and pest control needs and we appreciate the patronage!
Elite Emcee Steve Sapato
The guys did a great job in protecting our home. Highly recommend. The Sapato's
Provider response
Thank you for rating and reviewing your experience with Bug's Bee-Ware Exterminating. We are so glad you are satisfied with the services we provided. Thank you for your business.
Virginia Paxson
Jacques and Charlie were professional, knowledgeable and personable.
Provider response
Virginia, thank you for rating and reviewing your experience with Bug's Bee-Ware Exterminating. We are so happy Charlie and Jacques took great care of you. We appreciate your business.
Mark Frazier
Charlie and Jacques were on time, informative, professional and polite.
Provider response
Mark, thank you for rating and reviewing your experience with Bug's Bee-Ware Exterminating. We are glad to hear that Charlie and Jacques took great care of you. We appreciate your kind words and your business.
Aaron Cuellar
Jacques and Charlie represent bugs beware excellently. They are knowledgeable, friendly, and diligent at their job .I feel very confident that I can depend on this company. These two representatives really take the job serious. God bless.
Provider response
Aaron, Thank you for rating and reviewing your experience with Bug's Bee-Ware Exterminating. we are so happy that Jacques and Charlie we able to take great care of you and instill confidence our services. We appreciate your kind words and your business.
Tonya Levine
Gary is amazing! He always makes time to talk to us and really listens! My husband is disabled in a wheelchair and Gary always waits patiently for him to get to the door. Gary always does such a great job on our lawn and we feel taken care of . Thank you Gary!
Provider response
Tonya thank you for rating and reviewing your experience with Bug's Bee-Ware Exterminating. We appreciate your kind words regarding Gary and your business
James Crabtree
Very professional.
Provider response
Thank you for taking the time to rate our business! We appreciate it!
Bruce Blackman
Two nice guys and a great job. What could one more ask? Thank fellas you in two months.
Provider response
Bruce, thank you for rating and reviewing your experience with <br>Bug's Bee-Ware Exterminating. We appreciate your kind words and your business.
Barb Crawford
Tim provides our pest control! Being newer to Florida he always has helpful tips for us and they are greatly appreciated!
Provider response
We are happy you are so pleased with your experience. Thank you for taking the time to give us a five star review!
Pat Riley
This past weekend, we discovered that we had an ant infestation along one side of the exterior of our house, so we called Bugs-Bee-Ware. Jacque and Charlie came promptly on Tuesday morning to investigate and treat the landscape beds and exterior around our home. They did a very thorough job and explained what likely caused the ants to migrate to that location. As with the lawn treatment and curb-n-scape crews, Jacque and Charlie were very professional and knowledgeable. We couldn’t be happier!
Provider response
Pat, thank you for rating and reviewing your experience with Bug's Bee-Ware Exterminating. We are so glad you are happy with your Curb N' Scape project. We appreciate your recommendation and your business.
Loida Ortiz
Very informative, polite and kind as well thorough.
Provider response
Loida thank you for rating and reviewing your experience with <br>Bug's Bee-Ware Exterminating. We are glad to hear that our team addressed the problem and provided you with the appropriate information regarding the issue. Thank you for your business.
Deborah Donley
Great/The best service guys.
Provider response
Deborah thank you for rating and reviewing your experience with <br>Bug's Bee-Ware Exterminating. We appreciate your kind words and your business.
Yosvany Castellon
Best company in Highlands county
Provider response
Yosvany, than you for rating and reviewing your experience with <br>Bug's Bee-Ware Exterminating. We appreciate your kind words and your business.
Grace DeSisto
Jacques was great, he found the ant nest and everywhere the had trails! He treated everything and told me if I see any more after 2weeks, just call and he will come back. Also signed up for monthly service. Very good prices too! Happy happy!
Provider response
Grace thank you for rating and reviewing your experience with <br>Bug's Bee-Ware Exterminating. We are glad we could eliminate the issue for you. We appreciate your kind words regarding Jacques and your business.
kimberli maziarz
Jacques & Charlie went over and beyond and did an awesome job in saving us from a crazy rat!! We are forever grateful!!
Provider response
Thank you for rating and reviewing your experience with Bug's Bee-Ware Exterminating. We are so happy Jaques and Charlie were able to take great care of you. We appreciate your kind words and your business.
johanna rylands
Jacques & Charlie were the “BEST” Very helpful and took their time to explain the process to us. Considerate & informative. They both made us feel safe and secure with what they were doing. We look forward to seeing them on a regular basis. Thank you Jacques & Charlie!!!!
Provider response
Johanna thank you for rating and reviewing your experience with Bug's Bee-Ware Exterminating. We are so glad our team could address your needs and provide information that made you feel safe and secure. We appreciate your kind words regarding Jacques & Charlie and your business.
Marcia Shumaker
Always very thorough
B
We scheduled this company to come out to our home this past Monday to look at the lawn and give us an estimate. Michael came out and was very friendly and seemed very knowledgeable about the issues we have going on and the steps needed to take in order to correct them. Michael gave us the impression that someone would be out the next day to start treatment. When no one showed up, I emailed the company Tuesday afternoon (Kim) and asked to clarify when someone would be coming out because maybe I misunderstood Michael. 24 hours later and no response and no one showed up so I called on Wednesday. Kim answered. I explained and she said they were still "trying to work us into their schedule" and when they could, they would call me back. It's Friday and still no return call or email for that matter. Meanwhile, my yard is quickly being overrun by the weeds and is suffering because of the condition the builder left it in. We're trying to stop this ASAP to stop more damage from happening. I wish your company would have simply said they aren't able to handle anymore business at this time versus wasting my time completely! Since I can't reply to your reply, I'll edit this post. When I spoke with Kim, I specifically asked her "do you have any idea what day you guys MIGHT be able to come back out to start service?" Her response was "nope. She's trying to work all the estimates she got back into the schedule and she'll call you when she gets you worked in". Not once did she mention you guys were backed up due to rain. No email response was sent to even bother stating such. Communication goes a long ways! But the lack of communication from your company is enough make me decide to choose someone else. Funny how no one could bother responding to me at all until I posted a negative review about your company and my dealings with you so others are aware! So NO, we won't be using your company as our service provider!
Provider response
Hi Ms. Troutt. I am sorry to hear of your complaint that you wanted to start a new service and have it done this week, and we haven't been able to do so. We have had significant rainfall this week that has caused us to be behind schedule. We are committed to providing and completing the services for our existing customers first, especially when they have already been notified of their service date. If the afternoon rains weren't a scheduling issue for us this week, the complaint listed in your review would be a non-issue. It is my hopes that this will response will yield some understanding and you will allow us to be your service provider.
Danielle Hoopingarner
I have had them for a while still have ants after 4 treatments and occasionally roaches. Very frustrating.
Provider response
Danielle, Thank you for taking the time to share your feedback. We're truly sorry to hear about the ongoing issues you've been experiencing with ants and roaches despite the treatments.We apologize for any inconvenience you've faced and assure you that we take your concerns seriously. We'd like to investigate further and find a solution that works for you. Could you please contact our office at 863-385-0404 at your earliest convenience? Your time in this matter is appreciated.
Mr P
Never returned my call.
Provider response
Hello there. As the owner of the company, I would love to follow up on this matter as well as verify the validity of the complaint. In this post, the vague nature of "Mr. P" doesn't supply me with a way to look up an incoming call or search an existing customer account. If there is something we can assist you with, please provide a complete name and / or phone number so we can provide assistance.
King Royal
Very unprofessional! We had them complete a irrigation job at our home and was quoted one price for the job. It was explained to us that the price could adjust depending if more work needed to be done. Before leaving the technician informed us of the total price and emailed me a invoice. After making the payment I received another invoice for over $200. When we called the company we were informed that “they had to do extra work” no one communicated that extra worked needed to be done during or after the job was completed.
Provider response
Hi Mr. Royal. I am sorry to read of your review and the complaint on the price for the work. I was glad to see, however, that the complaint was regarding price and not our workmanship or quality of work performed. Since your irrigation system was not fully operational at the time of the estimate (breaks in the lines, heads not working, controller not working, etc) we have to price out the estimate with a price minimum. If you look over the written estimate we provided, you will notice that the price at the bottom of the sheet has the word "minimum" written next to the it. This is because we cannot estimate all of the necessary repairs when the irrigation system is not fully pressurized. As my technicians fixed a break, it added water pressure to the lines which then displayed more problems that needed to be fixed. It was not our intention to create more work, but to leave your home site with a properly operating irrigation system.<br>But to again reiterate the estimate pricing structure, the word minimum is written on our estimates where we cannot see all of the work that needs to be done at the time of the estimate.<br>As the owner of the company, I am inviting you to call our office if you would like to speak on this matter further.
D (DrPepper)
Never followed up on certain issues
Provider response
Hello Dr Pepper. We noticed your review and have checked our records. We do not show any services for you with our company. If you need further assistance, please contact our office directly so we may further assist you 863-385-0404.
George Gillette
Thanks guy's for doing such a great job on my lawn. Looks like it should be on the cover of home and gardens. I originally gave this company a 5 star rating for the great appearance of my lawn. I have since changed it to a 1 star. The reason is, my lawn looks terrible now. This is a new lawn, about a year and a half old. It is now just completely weed infested. This is due to the guys spraying, they dont take the time to do the job correctly. If the owner sees this and my lawn looks like it used to, then I will change my rating again. Bugs-Be-Ware, it's in your court. If you make my lawn look great again, I will change the rating, if not, then you deserve this.
Provider response
George, thank you for rating and reviewing your experience with Bug's Bee Ware. We appreciate your kind words and the team is thrilled that you are happy with the work. Thank you for your business.
Gloria Wright
When we left Florida and returned after 8 months the front lawn looked worse upon our return. We showed the areas of concern before we left last April but they were not sprayed. So now if they spray them it will leave a big spot that will have to be sodded because the real grass is not growing at this time of year so the weeds will grow back again and again. When I asked why it was not sprayed the owner said he could not talk about the past just the future. So that was that and he said he did not want us as customers anymore. Like it was our fault. :( If they had sprayed the weeds at that time we would not have had this issue because the grass was growing during the months we were not here and it would have filled in the spots before our return.
Provider response
Hi Ms. Wright. Michael personally met with you a few days ago to discuss the 20 x 6 foot area that you are unhappy with. He mentioned that Bermuda grass is not a weed, but an actual turf type. He further mentioned that we do not have anything that will kill out the Bermuda grass without injuring your desired turf species. I can see where this is not a desirable remedy or information that you wanted to hear. Furthermore, carpet grass is in this area. We are able to treat this type of weed now but cannot in our hottest months (July, August, Sept, and sometimes October). This annual weed reproduces by seed where the St. Augustine grass (Floratam) cannot.<br>Last year this area was nothing but sand and weeds and Michael informed you then that the area needed to be sodded to have the results you wanted. He recommended installing sod here because once weed control is performed the areas will fill back in with weeds unless the area is small enough (size of a dinner plate) that surrounding St. Augustine rhizomes can quickly fill in. This sand/weed area has now filled in with an actual type of turf that can establish itself by seed (which your St. Augustine grass - Floratam cannot do.) If you would like to learn more about this issue, I would be more than happy to meet with you. I am co-owner of Bugs Bee-Ware Exterminating and an Associate Certified Entomologist. I regularly teach classes on this topic with the Extension office and the State of Florida GIBMPs.
Ettore Di Orio
HAD TO CANCEL SERVICE, LAWN LOOKS WORST NOW THEN IT EVER DID, AND I HAD NEW GRASS INSTALL A FEW YEARS BACK. SECTION OF DEAD GRASS. WHEN I CANCEL NO ONE ASK WHY WHEN I MENTION I WAS NOT SATISFIED WITH SERVICE.
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