About this provider in Panama City Beach
A Family Owned Pest & Lawn Care Company serving the Florida Panhandle for over 50 Years!
Rating breakdown from customer reviews
4.7
115 reviews
Customer reviews for Brock Lawn and Pest Control
Monopoly Ranger
Josh is always courteous and effective in how he takes care of our pest situation.
Morgan Pennington
Terrible customer service before and after the sale. There employee was rude and acted as if we were an inconvenience for him and left dirty foot prints everywhere.
Provider response
We’re sorry to read this. Professionalism and cleanliness are important to us, and this is not feedback we typically receive about our team. We have no documented service concerns for your visit. We wish this had been brought to our attention at the time so we could have addressed it immediately. We ask that you please contact our office at (850) 234-1099 so we can review the details with you directly. We’re committed to resolving concerns whenever they arise.
Rachael Rowe
Jason at Brock Pest answered the website inquiry fast and came out to Baypoint to provide excellent service and education. He gave realistic timeline of getting the yard looking great and instructions on watering moving foward. Brock Lawn and Pest Control even set up autopay for me so I can sit back and become the envy of my neighbors!
Provider response
Thanks for the fantastic feedback, Rachael! We’re thrilled to hear Jason provided you with top-notch service and useful insights. Your neighbors will surely be impressed!
Andrea Meyer-Pemble
We have had their weed control for years and pay a monthly service. Not much of weed control at all and we constantly need to be on them. Would not recommend and looking for another weed control company to take care of our lawn care needs.
Provider response
Ms. Pemble,<br><br>We’re sorry to hear about your frustrations with the weeds in your lawn and understand how disappointing that can be. In North Florida, complete weed eradication simply isn’t possible—new weeds germinate daily, and while we apply treatments once a month using the most effective products available, it’s always a constant battle.<br><br>This time of year presents even more challenges. During the rainy season, weeds don’t absorb herbicides as effectively as they do in drier weather, which slows the results you see. We wish there were a quick fix, but weed management in our climate requires persistence and ongoing treatments to keep them under control.<br><br>We’ve attempted to reach you several times to discuss your concerns and inspect the lawn, but haven’t been able to connect. We’d still welcome the chance to meet with you, see the lawn in person, discuss expectations and put together the best possible plan for improvement moving forward.<br><br>We truly value your business and hope we can work together to get your lawn in the healthiest condition possible despite the challenges our weather brings.<br><br>—Brock Lawn & Pest Control<br><br>
BONNIE ROSE
Jeremy was very easy to talk to and very knowledgeable.
Provider response
We’re thrilled to hear that Jeremy provided you with great service. Our team is dedicated to ensuring you have the best experience possible. Your feedback means a lot to us!
tom lands
Brock technicians have always been competent & provided excellent service to our home for over 20 years
Provider response
Thank you for your kind words, Tom! We're thrilled to hear that our team has consistently provided you with excellent service for two decades. Your support means the world to us!
Lori Obrien
Fast, easy, knowledgeable and all around great experience.
Provider response
Thank you, Lori! We're thrilled to hear you had a great experience with us. Our team is dedicated to providing fast and knowledgeable service, and your feedback means a lot. We look forward to assisting you again in the future!
Mike Reilly
Brock does a great job w our Termite service. Always thorough and dependable!
Provider response
Thanks for the fantastic feedback, Mike! We're thrilled to hear that Brock is providing thorough and dependable termite service. We appreciate your support and look forward to continuing to keep your home pest-free!
Jules P
They were very friendly and professional. Communicated very well and so far, the treatment is working.
Provider response
Thanks, Jules! We're thrilled to hear that you had a positive experience with our team and that the treatment is helping. Your satisfaction means a lot to us, and we appreciate your kind words!
Rich Dee
Very professional and polite and seemed to be very knowledgeable about what my lawn will need to get it looking good again .
Provider response
Thanks for your kind words, Rich! We're glad to hear you found our team professional and knowledgeable. We're here to help your lawn look its best!
David Tanner
Friendly, professional and punctual. What’s more to say?
Provider response
David, thank you for your fantastic review! We're thrilled to hear you had a positive experience with our team. We look forward to serving you again soon!
Randy Poe
Excellent job as always, great customer service!!
Provider response
Randy, thank you for the fantastic feedback! We're thrilled to hear you enjoyed our customer service. Your support means a lot to us, and we look forward to continuing to provide you with excellent experiences!
cwyman hornsby
Excellent service, Chris is a pro!!
Provider response
Thanks, cwyman! We’re thrilled to hear you had such a great experience with Chris. Our team works hard to provide top-notch service, and your feedback means a lot. Looking forward to seeing you again!
april cameron
I manage two properties in PCB we use Brock for both. They are great!!! We very rarely see any pests & when we do they are dead. Josh is our service tech & Heather is my contact for billing etc. They are both very helpful & great to work with :)
Provider response
Thanks for the fantastic review, April! We're thrilled to hear about your positive experience with Josh and Heather. Keeping your properties pest-free is our top priority. Your support means a lot to us!
Dicky Patrick
Very dependable service and experienced spray techs.
Provider response
Thanks, Dicky! We're thrilled to hear you find our service dependable and our spray techs experienced. Your satisfaction is our top priority, and we appreciate your positive feedback!
Steve Latimer
Excellent service .. Thank you!
Provider response
Steve, thank you for your review! Your support means a lot to us, and we look forward to serving you again soon!
Usif Murtadi
We have a rental property that they service. For over a year they have not gone inside the property and treated. Stated they only treated the outside on the bills. On one bill Feb of 23 they stated they needed a new door code. They had both my personal number and the number for the Management company and didn't reach out within that 15-16 month window. They state they are treating outside but you can't get anywhere but the front unless you come from the beach. I started getting complaints from renters and notifications of issues from management company so started looking at each invoice going back years. I notified them I needed to cancel due to not being treated. No attempt to make it right. Just sent cancellation confirmation. I prefer to be with a company that tries to retain long term customers. They don't care if you come or go **Edit in Response to Owner's Response.** Ummm, if you called every time as stated how come you didn't have a door code? Weird huh. I think so too. That makes zero sense. All do respect, no calls were made and we only rent the property out seasonally. Soooo, another fabricated response. You never called then, and still haven't called even though you have my number. If you look at my reviews I generally write good reviews. I'm not a constant complainer. This was the service I was provided by your company.
Provider response
Usif, we are very sorry for any misunderstanding. Our team preformed several services while the tenants were present who did not mention any issues and requested we don't treat inside. We always call ahead to schedule your service and our team was not notified inside treatment was needed. We did send several service orders to let you know we would need a new door code if treatment indoors was requested. If you would like to discuss any of this in more detail, please reach out to us and ask to speak to our management team.
Jim Gibbons
Not to be trusted . Changed my monthly charge from $27 to $50 monthly and no communication before the new charges . Would have expected over 5 years of service we would have been treated better. They charged my card the larger amount without any notice. I think they are growing to fast and could care less about customer loyalty .
charles lang
Service not up to par… complete service in 9 minutes… not sure how this can be a good job. Also no showed a scheduled meeting
Lisa McGee
Gave these ppl a couple of chances, but this company is awful. The communication/ scheduling is a joke and the last guy that came out to spray was beyond rude. Didn’t get the outside sprayed since it was raining… so we basically got a half a service for full price. Wouldn’t recommend!
Jolanta Emanuel
We used this company for 5 years for pest control and 3 years for lawn fertilizer and weed control for our home in Windswept in Freeport. 2021/2022 was just one awful experience after another. I don’t know what happened but our service with both services was just awful. Our yard looks worse than it did when we started with them over three years ago. Huge fungus spots, more weeds than grass. We begged for weed control with each service. It appeared that they were coming out and spraying water on our yard and charging us $120. We had a different person each time for 6 times straight. We’d talk to one, and think maybe next time it would get better, and then a different person each time and our yard just kept getting worse and worse. I can’t tell you who to use or trust with regards to yard service, but this is a horrible company in this area. Now we are struggling to try to get our yard healthy again. We should of fired them much sooner.
Provider response
Jolanta, we are very sorry for any confusion but our management team tried to explain that our Every Other Month service is a budget-based service and weed control is not guaranteed, and resprays require monthly payments. All of our technicians are professionally trained on the proper serving techniques and provide the same professional service regardless of the area or account. We are happy to discuss your account with you in further detail to resolve this misunderstanding. You can reach out to our management team directly at 850.265.5702.
Zoe Peralta
the first payment of $175 was made, then they would come every month for a smaller amount, now they don't want to come anymore, they only came once, they can't give a reason why they don't comply, I don't recommend it, lousy service
Provider response
Hi Zoe, we are very sorry for any confusion but we don't see your name associated with any account on file. Would you please reach out to our management team directly so we can resolve any issues for you? You can reach us at (850) 234-1099.
Rob DuPree
Some days, it’s five star customer service. Other days, non existent. Me: I’m worried these weeds aren’t dying two days after treatment Brock: Give it two weeks Me: It’s been two weeks and those same weeds have now multiplied and the grass around them looks yellow Brock: We will have someone call you Me: it’s been several days and no one has called me Brock: We understand your concerns about the weeds we didn’t treat last time, but we need to wait until your next treatment to address them Brock: Due to rain and staffing, we are delaying your treatment Me: My new lawn continues to get worse
Provider response
Hi Rob, we are sorry for any miscommunication that occured during this time. Our team has been working with you to sort out your concerns and we will work to make sure your lawn is up to your standards. It would be greatly appreciated if you would reconsider your rating as it greatly affects our business! If you have not spoken to any of our staff in the last 2 days, please feel free to contact us directly at (850) 234-1099 and our manager will speak with you immediately.
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