About this provider in Oviedo
Gato offers Pest Control, Termite Control, Mosquito Control, Lawn Care, Shrub Care, Palm Care, Tree Care, Rodent Control, Wildlife Removal, Mosquito Misting, Outdoor Cooling and WDO Termite Inspections. Gato Guard covers the full pest control, from more common issues like cockroaches to more extensive projects like…
Rating breakdown from customer reviews
4.4
139 reviews
Customer reviews for Gato Lawn & Pest Control, Inc.
Mathew Medina
So far so good
Provider response
Thank you for taking the time to share your feedback. We appreciate your support. It is a privilege to work with you, and we are committed to assisting you in any way we can. We look forward to continuing to serve you.
ash lynx
John was super thorough and professional. I highly recommend!
Provider response
Thank you so much for taking the time to share your feedback. We truly appreciate your support. It is a privilege to have the opportunity to work with you, and we are more than happy to assist you in any way we can.
Roberto Colon
Friendly and knowledgeable.. I definitely recommend them.
Provider response
Thank you very much for taking the time to share your feedback. We sincerely appreciate your support. It is a genuine privilege to have the opportunity to work with you, and we are prepared to assist in any way possible.
Blaine Wyker
Amazing group! Super responsive and good at what they do, highly recommend!
Provider response
Hi Blaine,<br>It was a pleasure working with you. Thank you for taking the time to leave us a review. We appreciate your support and look forward to working with you again in the future.
Vicki Moletteire
Johnny and team have been amazing. We had a termite done and needed a reinspect and clarifications. They were easy to talk to and quick to respond. I would highly recommend to consumers and my real estate partners.
Provider response
Thank you very much for taking the time to provide your valuable feedback. We sincerely appreciate your support. It is a great honor to have the opportunity to work with you, and we are prepared to assist in any way possible. We look forward to working with you in the future!
Linda Welker
This company is THE BEST!! They are very professional, super responsive & so easy to work with!
Provider response
Thank you very much for taking the time to share your feedback. We are deeply grateful for your support. It’s an absolute privilege to have the chance to work with you, and ready to help in any way we can.
Roxana Perez Ramirez
I had an amazing experience with Johnny Gato for lawn and pest control services. I urgently needed a WDO inspection done the same day, and within minutes of reaching out, he responded and immediately scheduled me in. Johnny was incredibly fast, professional, and efficient. He handled everything smoothly and made the entire process stress free. His communication and reliability truly stand out. If you need a pest control inspector who is responsive, knowledgeable, and gets the job done right away, I highly recommend Johnny Gato!
Provider response
Thank you for taking the time to share your valuable feedback. We sincerely appreciate your kind words and look forward to the opportunity to work with you again in the future.
Michael Thomas
As a Realtor I have recomended Gato several times and have always been happy with their service.
Provider response
Thank you very much for taking the time to share your feedback. We appreciate your support. It is a true privilege to have the opportunity to work with you, and we look forward to continuing our partnership.
Carson Harp
Very kind, thorough, and knowledgeable!
Provider response
Thank you for taking the time to share your feedback. We sincerely appreciate your input and look forward to the possibility of working with you again in the future.
Scott Major
Great job and very professional!
Provider response
Thank you for taking the time to leave a review. Your feedback is highly valued. We look forward to working with you in the future.
ABODE at KW Winter Park
I have recommended and used Gato Guard Services for over 15yrs and they are still the pros lead by Johnny Gato himself! The best.
Provider response
Thank you for your insightful feedback. Our clients are essential to our ongoing success, and we are pleased to have met your expectations. We appreciate your continued support and look forward to serving you in the years ahead.
Bruce .C
I am multiple home customer of Johnny and Gato services. I think he is the original Johnny on the spot ! Excellent service!
Provider response
Thank you for your valuable feedback. Our clients are essential to our success, and we are glad to have met your expectations. We appreciate your support and look forward to serving you for many years to come.
Randell Hutson
Prompt and reasonably priced
Provider response
Thank you for your valuable feedback. We appreciate your support. As our clients are vital to our success, we are pleased to have met your expectations.
Jessica Lee
I use Gato Guard for all my termite inspections! They are very thorough and always a pleasure to work with.
Provider response
Thank you for your valuable feedback. Our customers are at the heart of our success, and we are pleased to have been able to meet your needs. We appreciate your ongoing support and look forward to collaborating with you further in the future.
huey pham
"After 3.5 years of using Gatoguard’s service, my front lawn Gatoguard was completely ruined! What used to be a nice yard is now a patch of weeds. Wild weeds have taken over every inch of my lawn, and they’re even sprouting on top of the hedges! I’m incredibly disappointed."
Provider response
Hi Mr. Pham,<br> <br>We regret that we were unable to fully meet your expectations.<br> <br>As outlined in your signed agreement, certain weeds, including Bermuda grass, crabgrass, Alexander grass, and torpedo grass, are not controlled selectively. Gato Lawn & Pest Control cannot be responsible for the control or damage caused by these weeds resulting from germination under any circumstances—this is the current situation we are facing. Additionally, as specified in the shrub portion of your signed agreement, our shrub service includes treatment for shrub-damaging insects, essential nutritional elements, disease control, and fungus. We do not treat weeds in shrub beds or hedges.<br> <br>We understand that this is a rental property, and establishing communication with the tenant has been challenging, as all contact information we have on file is for you directly. Therefore, all communications and recommendations are relayed to you directly. We have made multiple attempts to contact you regarding this matter but have not received a response. Our manager has also reached out to inquire about steps we can take to address the situation and ensure your satisfaction. Without your cooperation, resolving this issue remains difficult.<br><br>
Willy Renella
We signed up for their monthly plan (April 2024–March 2025) and then switched to bi-monthly in March 2025. Unfortunately, my lawn has been burned not once, but twice by their treatments—first in October 2024, and again in July 2025. Since July, I’ve tried multiple times to get this resolved, but instead of a clear solution I’ve only received delays and conflicting answers. A technician confirmed the damage and even told me the lawn would need to be resodded, but weeks later I’m still waiting. Promises of sod delivery were made, then ignored. Management came out but suggested “plugs in September” instead of honoring the original resod agreement. Later, they blamed vendor grass issues and told me to keep waiting. As a paying customer, I don’t think it’s fair that my lawn remains in poor condition because of mistakes made by this company. They caused the damage twice, admitted resodding was necessary, and still have not taken responsibility to fix it. If you value accountability and reliable service, I cannot recommend this company.
Provider response
Dear Mr. Renella,<br>We understand your frustration and want to assure you that we have made multiple attempts to resolve the issue, but unfortunately, our efforts to address and reconcile the concerns were not accepted. Our manager has also reached out to you directly to inquire about steps we can take to address the situation and ensure your satisfaction. We even sent our landscaper to measure the lawn after we were unable to reach you by phone. Without your cooperation, resolving this issue remains difficult.<br>Please be aware that resodding can sometimes be delayed due to unpredictable weather conditions in Florida. When we initially discussed replacing the designated areas, we agreed that it would be more beneficial for both parties to perform the replacements when the grass at the farms is free from fungus and sod webworms. Therefore, we kindly requested to postpone the sod replacement until the end of September to ensure that the new grass is not installed under unfavorable conditions that could cause it to deteriorate shortly after installation.<br>
Jack Green
After two years of service, my lawn looks worse than ever. I told them do not bill me or provide any more billable service until they fix the weeds. they continued billable services. Amex stepped in and declined to pay on my behalf, and now they threatened to send me to collections. Steer clear unless you want weeds and a brown lawn.
Provider response
Dear Mr. Green,<br><br>Thank you for reaching out to us regarding your concerns about our service. We sincerely regret that it did not meet your expectations.<br><br>In September and October 2024, you reported an issue with weeds on your property. Since you are on a monthly service schedule, we arranged for our technician to provide an additional treatment at no extra cost to you. Following that service, we did not receive any further feedback, so we continued with our regular scheduled visits.<br><br>Your property is currently experiencing issues with both aquatic weeds and crabgrass. Please note that aquatic weeds will persist unless the underlying moisture issue is addressed, a point our office and technician have communicated with you over the years. Additionally, as outlined in our service agreement, there is no selective herbicide available for the treatment of crabgrass.<br><br>While our goal is to maintain a weed-free lawn, the fertilizer we apply may unintentionally promote the growth of weeds that are already germinating.<br><br>Regarding the brown areas in your lawn, these are due to the natural dormancy of wild Bermuda grass during cooler months, as well as weeds dying off.<br><br>We appreciate your understanding and are happy to discuss any further questions you may have.<br><br>Best regards
David Monson
Their treatment ruined much of my lawn. He was rude and argumentative on the phone when I asked him to do the right thing and buy me some sod/plugs to restore it myself. He would not send me the before and after pictures because I fired them. They have MANY negative reviews. I wish that I would have read them first.
Provider response
Thank you, Mr. Monson, for taking the time to provide feedback on our services. Upon visiting Mr. Monson's property, we had the opportunity to have a conversation with him and show him before and after pictures. Mr. Monson acknowledged that the yard was in better condition compared to when we initially began our services. The pictures clearly displayed that his lawn was previously overrun with weeds and dead areas, and the existing St. Augustine grass was lacking color. We promptly addressed these issues by eliminating the majority of the weeds and focusing on promoting growth in the existing St. Augustine grass.<br> <br>During our discussion, Mr. Monson expressed interest in obtaining a few pieces of sod for specific areas of his lawn. I clarified to Mr. Monson our policy regarding sod replacement, especially when the condition of the lawn was preexisting. After a productive conversation, Mr. Monson acknowledged the improvement in his lawn's condition. As a gesture of goodwill, I offered a $25 credit to Mr. Monson to help address any remaining concerns, which he graciously accepted.<br> <br>We were able to resolve the issue amicably, and Mr. Monson agreed to remove his previous one-star rating after reviewing the pictures provided. Despite multiple attempts to contact Mr. Monson via voicemail, we have not received a response.<br>
Bobby P
Started out fine with big promises, smiles and prompt courteous responses. The service got worse over time, as did the look and health of my brand new St Augustine lawn. Questions of promises made were answered with 'that sales rep is no longer with the company' and read the fine print in your contract (which I eventually got on the back page of a contract I never received). Calls & texts to the owner Johnny - dodged, never received. Office receptionist - cold, unapologetic and kinda salty Buyer beware
Provider response
Good afternoon Mr. Palta,<br><br><br><br>We appreciate the review of our company. We are always looking for ways to improve and most importantly to make sure our customers are satisfied with our service. Based on your review we wanted to reach out once again to try and correct the situation. As you know it can be frustrating to not be heard so we will also let everyone on Google know our side of the situation since you chose not to tell us directly before posting a negative review that we tried to rectify with you many times. <br><br><br><br>Unfortunately, Mr. Palta, you forgot to mention the cause of your lawn concerns, the reason it was not healthy and the ways Gato Lawn tried to correct it. The fungus was caused by excessive watering, shade in your front yard, and traffic damage in your backyard. The traffic damage was caused by the kids playing on the swing set. We tried to communicate with you numerous times about the fungus issues and the traffic damage. When we visited your property the last time, you mentioned that we had not communicated and told you what was happening. We then took it a step further and showed and verified your email address and emails sent to you. We asked if you’ve read the notes that were sent to you via your invoices . Your response was well ‘’I don’t check my emails, I'm sure you don’t either.'" We here at Gato respond to all our emails from our clients . When we explained to you that fungus is caused by excessive watering intentionally or not, you did not agree with this statement. Your explanation was, " my sprinkler is set to automatic and only waters when soil is dry." Unfortunately, sprinkler systems do not detect fungus. We also brought to your attention when your property was last visited that our shoes were drenched from how much water was in your yard. It had not rained for days and you had explained that you had not watered in weeks. We did everything within the scope of our business to try to correct it. However, without customer compliance it would be hard to accomplish. It takes 3 things to have a healthy lawn; proper fertilization, (this is evident in your other three properties which looked amazing including your mother‘s yard ) cutting and watering. The office staff has not been rude even when you have towards them. Unfortunately, you have not shown respect or kindness when we have visited your property. I also need to bring to your attention the time when we went to your house to address your concerns, your response was, ‘’I don’t care get it fixed "and you shut the door in our face. I hope we addressed all the areas in your negative Google review and can help you in the future rectify your lawn concerns.
biggie cee
I meant to write this review over a year ago. My story goes like this. One spring I had fertilized my lawn just before hiring this company. Lawn was doing great except I still had some stubborn weeds so I decided to contract them to treat my lawn. They did a good job with the weeds and I was happy until one day the tech came and sprayed the lawn. Immediately the blades of grass looked shiny and started to bend over. Shortly there after the grass started to die. I complained and they sent the tech out who then spayed my lawn again with the same product after I told him what happened after the last application. It is no secret that my lawn got worst. I called again to complain and this time they send out someone who is the owner or manager. Instead of them honoring their policy and fixing my lawn, this person blames it away as my lawn has a disease. I was so upset that I fired this company on the spot and took matters in my own hands. I dethatched the dead grass, fertilized my lawn and was able to correct their damage. Now my lawn is beautiful again. So you know, I hired this company mostly because they said that they would fix any damage caused by them which is a lie. I also recommended this company to two of my neighbors who ended up having the exact same thing happen to them and the company blamed away on disease. Be careful when choosing them because if they mess up your lawn they will not take any responsibility for it. Fair warning to all.
Provider response
We regret to hear about your negative experience. Regrettably, we were unable to locate your information in our records. We value your feedback and would appreciate the chance to address your concerns. Please don't hesitate to contact our office at 407-447-9004 to further discuss this matter. Thank you.
Paul G
I witnessed first hand that after the customer signs the service order, the annual cost is added back at the office. Why not at point of sale? It's (in my opinion) misrepresentation not to divulge the annual cost and truth. Customers should ask to have a copy of their signed contract emailed to them. If the numbers don't match; they did it to you. Also the only firm that makes you pay in advance. Why is that?
Provider response
Mr Paul we want to thank you for your review. We here at Gato value your opinion . Our agreements are month to month . In this line of services there are no annual contracts . In other words customer pays per application not per year . As long as the customer is happy they may continue for as long as they may like and they may also discontinue services at any time . Also on getting payment in advance . This is industry standard. Once again thank you for your opinion .
S Khay
We have had Gato lawn service for the last 15 months on the 2nd service they had a new lawn technician that burnt our grass. They have been trying to fix it for the last 13 months with a seasoned technician along with Ray the manager after 15 months the lawn looks miserable at $168 per month. It is sad to pay for what we were supposed to receive the best service I had 2 phone calls with Ray he said let us see what we can do this month and you will have a free service I agreed. I get a call 4 days later telling me there is nothing he can do. 15 month later we end it up with a burnt lawn not one month we had a green lawn definitely not worth paying or getting their service. I never place reviews for anyone but this is very frustrating hope I can save another burnt lawn from their bad service.
Provider response
Thank you for your review Mr khay . You forgot to mention that your property had irrigation issues that we brought to your attention numerous times. also that we already had given you 2 months free service . We here at Gato thrive at keeping our customers happy and going way and beyond our customers expectations. But when the conditions of your yard are out of our control ( improper irrigation coverage ) it is not our fault .
L Whitehurst
Update 2018: Had great bug service, however we added lawn service December of 2017 and after paying for our own new sod in March of 2018, it is already dead again even with paying bimonthly for service. Luis with Gato guard was very kind and sympathetic but after 3 months of dead grass and 2 months of making the effort to check up on what they are doing about the yard, it’s still dead and an eyesore for us all :/ The company confirmed chinch bugs were the culprit for killing the grass, something their contract states they replace with sod for if it dies on their watch. And yet, months later, we’re still looking at a very sorry lawn that is an embarrassment to us daily, and our neighbors, community and HOA :( I’m very disappointed as I had really enjoyed the company prior, but with the poor response, I can no longer recommend the company. 2017: Have had nothing but the best bug service for 2 years now... highly recommend!
Provider response
We apologize for the negative experience you encountered. Although our team is usually quite proficient, it appears that we were unable to deliver satisfactory service in this instance. Feedback such as yours is crucial in enabling us to enhance our services, and we appreciate you taking the time to inform us about your experience. Thank you.
Mary Ann Hopkins
This company should be rated '0" stars. I was referred to GatoGuard by the company that resodded my yard. My yard looked great for about 2 mos and then mushrooms started to grow in the back yard. I called the day after the monthly treatment and someon promptly returned and treated the "back" yard for fungus. Anyone with common sense would have treated the entire yard but not GatoGuard. Instead they tracked fungus from the back yard to the side and front lawn. When sections of the lawn started to die and the serviceman noted that it was dying from shade. The areas that died are located in FULL SUN!! When I called and asked Chris to come to my property, I was told everyone had a fungus problem. The only problem with that excuse was that no one else in my neighborhood had this problem. My yard continued to decline (including the new sod) and despite my calls not once did they attempt to honor their 100% guarantee and offer to resod. After several months I called and told them not to come back. They should have been embarrassed to put their sign on my lawn after a treatment because it looked so bad. I have since spent money on chemicals and sod to fix what they would not. I also just noticed that the shrubs they were supposed to be treating for insects are actually INFESTED with aphids! When I opened my credit card statement I found a charge from GatoGuard - problem is I never paid them by credit card except for the first payment, which means they took the credit card number I gave them when signing the contract and charged my account without my authorization.
Provider response
We sincerely apologize for your experience with our company falling short of expectations. We are committed to delivering exceptional service to our customers and your feedback is crucial in helping us improve. We regret any inconvenience you may have experienced and appreciate your feedback. Thank you.
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