Krypton Pest Control, Co.

Tented my home and never got rid of termites let alone other bugs. Price is cheaper than competitors for a reason. Now I need to pay more for another company to do it right.

This is a Great Company. From Gregory the estimator (nicest guy you’ll ever meet) to Natalie in the office and Julio and Roberto who put the plan in place 👍🏻 My wife and I appreciate the hard work and the timeliness. On time and very professional. Muchas gracias por todo el trabajo duro. 🙏🏻

Tented home and did not remove termites.

Excellent pest control service I am very satisfied with this company's work. They were punctual, professional, and very friendly. They explained the entire process in detail and used products that were safe for my family. Since they came, I haven't had any more insect problems. I recommend them 100%!

Worst Customer Service, We had a very bad experience this weekend with Krypton Pest Control. The customer service was extremely poor. They tented the house on Friday and were supposed to remove the tent on Saturday, to return Saturday night, they didn't appear and we had to call to get status. The process was fragmented and poorly managed, with no cohesive end-to-end service. We were left waiting, impacted by their lack of accountability and basic courtesy. To make matters worse, a rude inspector showed up on Sunday treating us unprofessionally and with unacceptable behavior. Do not recommend this company

Great service best price for termite tent. Armando was very helpful and informative. No damage to house. Would use again

Krypton Pest Control Thank you for your recent service to our home. We were very impressed by the personal care and professionalism of your crew. Armando helped with every detail of getting us set up for service. He checked in on us every step of the way. On the day of tenting, Orlando was very detailed. He was very thorough and the safety of our home and family was of utmost importance. The crew were very detailed and here when they said they would. Thank you for the exceptional service.

This company was amazing at helping a family friend with tenting the whole property, do not hesitate to hire for all your pest/tenting needs.

I had an excellent experience with Krypton Pest Control Co. From the first phone call to the final treatment, their team was professional, knowledgeable, and highly responsive. They took the time to inspect thoroughly, explain the issue, and offer tailored solutions that fit my needs and budget. If you’re looking for a reliable, honest, and effective pest control company, I highly recommend Krypton.

They tented my mother in laws home, and they were quick, efficient and effective. Great Customer service and patience. Ask for Raul, he was our contact. Raul personally came to the home on multiple occasions to make sure the work was being done timely and correctly. We were very happy with their service

Exceptional Service. We needed the tent in a rush because we were turning over the property to tenant. In a matter of 4 days, they had the job completed with phenomenal customer service. I strongly recommend them

My employer used Krypton to tent one of their properties and they did an outstanding job! Their team was professional, efficient, and they communicated the entire process clearly. Their expertise was top-notch, I’d recommend them to anyone in need of pest control services !!

Our company recently hired Krypton Pest Control, Co. for one of our properties in the Miami area, and the experience was outstanding. From the initial consultation to the final treatment, their team demonstrated professionalism, efficiency, and in-depth knowledge. They quickly assessed the situation and implemented a highly effective pest control solution that exceeded our expectations. Communication throughout the process was clear and timely, and the results were immediate and lasting. We are extremely satisfied with the outcome and highly recommend Krypton Pest Control, Co. to anyone in the Miami area looking for reliable and thorough pest control services.

Krypton Pest Control performed an outstanding Job at my grandmothers home. They provided a very smooth and seamless experience for my 92 year old grandmother, along with being kind and professional.

Krypton provided amazing services to tent my grandmother's home. They were patient, accommodating and able to get the job done quickly and efficiently, even with a few bumps (large bumps) encountered along the way. We needed this done on an urgent basis, and they were able to accommodate the time to make it happen. Thank you Krypton for the amazing job and your assistance. You all went out of the way to help get this done, and it is greatly appreciated. I will continue to refer you all, as my family could not be more than satisfied with the service and professionalism you all provided.

These guys are the best. So, we had to tent my mother’s home and her tenant in the back had the property in horrible condition with food everywhere. He did not comply with the requisites of krypton. Raul of krypton is a lifesaver. He literally worked his ass off for three hours helping this tenant who is, a bona fide hoarder remove food items from the home. The tent was put up on the day promised and the services were spectacular. Raul is an incredible human being. I will recommend krypton to everyone. I attached pics of what Raul of Krypton walked into and how they got there up.

Krypton recently handled our termite control in our house. We were very satisfied with the results. Armando had great attention to detail and helped us on every step of the way. Totally recommend! Good prices too

I wouldn't recommend Krypton Pest Control to anyone. I rather pay extra money for a real professional service to have peace of mind rather than to deal with the hassle and headache I went through with this incompetent and unprofessional company. From management, sales, scheduling, to service; the worst service and experience ever. The only two things they are very efficient and good at is making up excuses for their bad service and for their incompetency, and to charge your credit card account immediately.

I contacted Krypton Pest Control and requested the name of their general liability insurance company to verify coverage as they were insisting on me signing a damage disclaimer (roof, fence, lawn, etc). They provided a Certificate of Liability Insurance with the insurance company name whited out, claiming it was to "preserve data integrity." When I asked for the Insurance Company name again, they refused and abruptly declined to offer their services as they were "no longer interested". This raised concerns about their transparency and whether their insurance is even valid. It seems they prefer customers who don't ask questions and sign everything fed to them blindly. I believe it's important to work with companies that are open and transparent. Krypton Pest Control did not meet these standards. UPD: Sir, I am in receipt of your response to my review. From the beginning of our communications, I requested basic information about your insurance carrier and policy number to perform standard due diligence. Your claim that I am "not entitled" to such information because I was not yet a customer is both laughable and concerning. The name of your insurance company is not "privileged" or "proprietary" information – it is public information that any reputable company would freely provide to assure potential customers of their legitimacy. Your justification of protecting "data integrity" and the integrity of your vendors is nothing more than a thinly veiled bait and switch tactic. Everyone understands that basic insurance information is standard practice and necessary for due diligence. Refusing to provide this information raises serious questions about your transparency and credibility. You mentioned that Krypton Pest Control has been in business for 40 years and is licensed by the Department of Agriculture and Consumer Services (DACS). Being in business for 40 years does not imply maintaining a good reputation as a company. Furthermore, being licensed by DACS does not imply your company is impeccable. In fact, your company has multiple violations and fines imposed by the Department of Agriculture. This information is public and contradicts your baseless claims of being a reputable company. Showing proof of insurance is not proprietary information; consumers have the right to see it without you hiding key public information on the standard form. The way you turned around and suddenly became "no longer interested" in providing service after I simply asked for legitimately public information about your company clearly indicates that you are on the lookout for customers who do not ask questions or demand transparency. This behavior is not indicative of a company that values integrity and customer trust. It is a clear sign that potential customers should stay away. I hope future potential clients see this for what it is and seek out companies that are open, honest, and truly reputable. This is what transparency is all about.

The receptionist is uncouth and the owner can care less about his longterm clientele! I used their services in 2018 and paid a yearly renewal for 4 years. They cracked tiles on my roof and i let it slide. Had a death in the family, my renewal lapsed, and they refused to honor my payment the next month. I called 5 times asking to speak with the owner and he wouldn't even take my calls or bother to call me back! Four years of paid renewals down the drain and not even a call back! I suggest you choose a more professional outfit for your extermination needs.

Company was very dishonest. They said the tent will be up for about 48 hours, from Friday Morning to Sunday. They installed the tent Friday at 10.30 PM and removed it Saturday at 11.00 AM. This amounts to 12.5 Hrs, which is less than the 48 hours they said they'll provide. This is not enough time for the gas to be effective. This company also said they won't harm my landscaping by placing the tent behind it, yet when I got home all my landscaping was dead, easily $800 worth of plants. This company never announced that they cleared the house for use, although it seems like they did clear it, as there was a paper on the door. We were never notified. The company was unresponsive after my several attempts to find out if they had cleared the house and where they had left the key. Do not use this company. Update / Response to owner. Thanks for reaching out and confronting the situation, always speaks good of a business to do this. I have follow up questions, you mention that day 1 the structure is tented, does this imply that 24 hours is the adequate period? As I mentioned, my house was tented for 12.5 hours. Do you consider this period to be sufficient to meet the goal of the fumigation? As a clarification the inspector that cleared the property NEVER reached out and NEVER gave anyone the keys. It took me hours to get his phone number on Monday, especially since Santiago turned off his phone saying that clear of properties was not his problem. When I reached out to the inspector, who did do the clear on Saturday, he told me where he had hidden the keys. Finally, is Krypton going to take responsibility for the damage to my landscaping? Santiago said there won’t be damage to my 20 podocarpus plants in the front of the house, since the tent will be placed behind them, but then it was placed over the plants and killed them. I could reach out to you if you can provide your contact information.

Where to begin? Communication is one, but not the only flaw for this company. First thing's first, the initial meeting, the rep was late. It was a Saturday, so the traffic excuse is more difficult to swallow, but a simple phone call with the status of their ETA would have been appreciated. Living in South Florida, I have been through a couple of previous tentings. The representative was not very informative in what was expected from us prior to the tenting day. Simple questions like if fish should be removed he had two answers: The company that creates the gas says you should remove the fish, then he gives you a wink and says, but they should be OK. The representative said they would be passing by on a specific day to collect payment information and to hand us bags where we may store some items that would not be affected by the gas. The representative came and went and never knocked on my door, claiming I was not home (even though, I work from home). They did not knock because there was no car directly in front of my house. On the day of the tenting, the representative arrived on time and gave us some last-minute directions on which wood fence planks had to be removed in order to correctly pass the tarp through the property. Those exact planks were removed and all surrounding plants in that area. The actual tenting crew was around three hours late. I understand that things out of your control may happen, i.e weather, but a simple phone call telling us a status on their ETA would have sufficed. We called several times and the time kept getting pushed back. While the tenting crew was here, the manager called the office to have the following client informed that they would need to cancel their appointment for today. We handed our keys over to the manager, he did the walk-through of the house to verify we were not leaving anything behind, i.e. food, pets, medicine. When we returned to our property we found out that the route the rep advised us the tent would be taking was changed. Because of this, plants that were more than 10 feet away from the initial tenting path were gassed and killed. I understand plans change and the tenting manager most likely had no choice but to move where the tent eventually laid. However, if your company tells me one thing and you change set course, then I believe you should have done the customer courtesy and move the two pots that were now in harm's way. One thing is if I left it in the way after you told me, but you changed the route of the tent. Plants that were up to 12 feet outside of the tent wall were affected. I have images to confirm this. The good news is most of them came back. Please do your research on any company that will be looking after your property. There are plenty of companies that tent for termites in South Florida, pick another one. I don't want to hear a response from the company to try and point out discrepancies. Everything in this testimony is 100% accurate with evidence to back it up. P.S: I also have a video of one of the workers relieving himself on my front lawn. Go elsewhere.

Buyer beware...We did not use their services. This is purely based on the call back phone service from the inspector Robert. We asked for the ‘free termite inspection’. He was extremely rude. He crassly said without inspecting that we needed a tent and that the Krypton Pest company only does tenting for termites. We mentioned that we had an estimate from Orkin and it didn’t require tenting. He said they weren’t Orkin’s and they only do tenting. Well in the rude manor he spoke and the misrepresentation of the services offered on the website. I would not ever give this business my money nor recommend them to anyone. Per the website verbatim : We offer the following termite removal and control services in Miami, Florida: Tent fumigation services, spot treatment pest control, subterranean and drywood termite treatments, termite baiting, boat treatment fumigations, Real Estate Pest Control Services, pre-construction soil treatments, Bee Removal Services in Miami and Fort Lauderdale, Florida.

Stay away from this company!!! Hired them to tent my mobile home. Stressed the difference in construction form single family homes and was told not to worry we do this all the time. When I arrived to see the property after completion I had major ceiling damage. When I addressed this with them they said that it wasn't them and that they had let someone go up on the roof and it must have been them. After checking on their story and confirming it was false I continued to pursue management. They did not take my problem seriously and it took 3 days before I was told someone was coming out to see me. I was expecting an administrative manager based on the seriousness of the situation. Instead they just sent out a crew manager. He was very rude and showed no concern for my issue and then went on too lie and state the property was fine when they left. Do yourself a favor and stay far away from this company.

I used Krypton 7 years ago and was happy with the service. I needed a termite tenting again this year and contacted Krypton. The sales rep who came out, JAMES, insisted on "double checking" Krypton's own Cubic Footage calculation, even though I showed him the contract from last time. Sure enough, it came out to a much higher CF than their own previous calculation and other companies. James then quoted me a 50 PERCENT HIGHER COST than last time. 50% higher! And I had the same day referred a friend who signed up for their service! No referral credit, instead a 50% COST INCREASE. I asked the rep who did the quote to have a supervisor call me, and no one called. I chose another company with great reviews who had a reasonable CF calculation and quote. Beware. Update Mar 23, 2019: I just read the response stating the square footage is the same on both quotes (?), which is not what my paperwork from them shows. If Krypton challenges this, I will simply upload the images for all to reference. Either they are making this up, do not have good records, or do not have quality control with records on file versus what is given to clients. Either way, terrible. My assessment is validated. :( Good luck.

Krypton claims that it offers a one-year warranty, but when we called them back because of a return of termites, they are making excuses to not cover us. Now they're saying that we have subterranean termites, which aren't covered in the warranty and they have to have the termites tested by the State to confirm the type of termite before they would be willing to honor the warranty. When they originally tented our home, they never bothered having the termites tested - they were very quick to say we needed their tent services. This is unprofessional and misleading. Also, the warranty document does NOT list any differences in termites that are covered. Oh, and conveniently, the company offers the treatment for the subterranean termites, which is very pricey and not covered - but they are fully prepared to make more money off of us for this different process. These discussions were all with the owner of the company, Nelson, so this problem comes from the top - not from a sales rep. I will be seeking legal counsel on this. I DO NOT recommend this company and will be spreading this word immediately. As a follow-on, a manager just called me and said they did not test the termites the first time they contracted with me because I "didn't ask for an inspection. I only asked for an estimate." so he's trying to say that I invested the time and money to tent my house without having received an inspection to confirm that I had termites. I am 100% certain that Krypton confirmed I had termites - why would anyone tent their home if they were not certain they HAD to?! AND, why would a company charge for and provide a service that they did not confirm was needed? This speaks even more poorly of this company. I'm very disappointed in the service. I fully understand that termites can return the very next day after tenting. I have not once complained about the return of termites. I'm simply stating the facts of the poor customer service being provided as a follow-on to the original service. Even if the test comes back and shows that we do have the type of termites covered by the warranty and they follow through with the re-tenting, the way Krypton has handled this situation is extremely unprofessional and not at all focused on ensuring customer loyalty.

Staff is friendly but that’s where it ends. My property got spot treatment by them in Sept 2017. Ever since termites have reappeared twice. (Not their fault but this where the poor service begins) When it reappeared the 1st Time the process took about 1 month to get them to come out . You have to keep calling and following up with them constantly to get the job done . On top of that the person who came to reinspect did not want to go into my roof where I suspected they reappeared. He kept assuring me it’s not up there when I felt different. But how could he even know without checking ???? He had bad knees and clearly it stopped him from doing an efficient job. Sure enough they reappeared again 4 months later and this time I see them swarming out the attic. I called on 4/6/17 to report it and it is now 5-8-17 with no treatment. It’s getting worse. It got reinspected on 4/24/17- this time with that inspector checking and finding the attic needing treatment BUT we are still waiting for the spray . I never experienced this type of service when we used Orkin. Only used Krypton because their warranty came with the house . We were hopeful and positive but nope they ruined it. Management/Owner needs to do better before they loose all their business. I would not recommend