About this provider in Crestview
Cadenhead Services Pest Control, Crestview’s family-owned experts since 1983. We protect Crestview, Okaloosa and Walton County from termites, mosquitoes, ants, and other pests. Eco-friendly solutions, trusted by local builders. QualityPro certified. Visit us online or call / text us at (850) 682-4333
Rating breakdown from customer reviews
4.9
352 reviews
Customer reviews for Cadenhead Services Pest Control
Aaron Tew
Amazing job. They are always on time, very professional, and do a great job. Thanks!
Charity Huff
We bought a newly built home and Cadenhead was the company used to do the initial inspection and prevention. Once we signed on the house we renewed our contract with them for services and our yearly inspection just came due. They contacted us in plenty of time to remind us of our upcoming inspection (which was really nice especially with it being around the holidays) and we’re clear about the price. When it came time for the technician to come out, he called and was able to come early and was very kind and respectful! He worked quickly but was thorough and when we got the report, we were pleased to know that the preventative measures put in place were working. I definitely recommend this company!
A W
Great people and great customer service!! Donald came right on time and went to work right away. He checked every area and checked our bait traps. Great Service! Great people!!
Provider response
Thank you for taking the time to leave a review Adrian, we appreciate your feedback and 5 star rating!<br><br>I'm happy to hear that our customer service team was able to help with your request. We take pride in providing quality services and will make sure that this is recognized by all of our employees. I hope we can continue earning your business in the future!
Diana Hill
I rarely leave reviews but have to let anyone looking for reliable, results oriented and AFFORDABLE pest control, Cadenhead Services is the best. Best in customer service! Always punctual and takes care of business in a timely manner. Great company all around!
Krystal Wilber
Great service. Gene is the best.
PJ Lazo
My family has been with Cadenhead for the past five years. We decided to choose their company because it is a trusted name in our area for pest control. Customer Service is phenomenal, the price is reasonable, and communication is excellent. I always receive texts before my scheduled service appointment so I don't forget. If I call the office and no one is available, I always receive a return call. The technicians that have serviced my home were always friendly and professional.
Allison Marello
We've used Cadenhead for years and have always been very happy with their pest control services and the very professional employees who've come to our house. Mr. Gray is our favorite and we enjoy chatting with him as he works. He is always on time, super efficient, and so kind to make sure we have what we need.
Arvil Barnes
The technician was very prompt, knowledgeable and courteous. It is so nice today to find respectful young gentlemen. Thank you.
Kevin McCauley
Rudy and others are the best of the best!
Heather H
Always knowledgeable, conscientious of time, and very professional. I would definitely recommend Cadenhead Pest Control for your needs.
Tammy Coe
We have been using Cadenhead Services Pest Control for 4 years and are completely satisfied with them. They arrive when they say they will, they are friendly and they keep the bugs away!
James Fiske
Cadenhead Pest Control is Awesome! Their personnel are always very respectful, polite, and fully focused on doing the best job they can for us! They always ask if we have any issues before they treat the house to make sure their services are effective, and we appreciate that too! They always go above and beyond with pest control! With all this - you can’t go wrong using their services!
Lucy
Excellent service with professional, polite and knowledgeable personnel. Very happy with the quarterly service we signed up for and they always work with me to get the date/time which works right for me. Always on time!!
Donald Johnson
Cadenhead has been professional and courteous to my tenants and my wife as they do multiple homes for us. My wife is a good judge of character and never really liked any of the previous company’s technicians. She absolutely adores Dustin! Cadenhead is well liked by the tenants as well. They are polite and on time. Cadenhead calls them directly to schedule, this saves me time. The technicians all seem to really enjoy working there. Keep up the good work guys!
Cris Hunter
Great service, communication, and support.
Dan Bears
Cadenhead has been consistent in meeting their regular schedule for pest treatments. Our home and surroundings have been bug-free ever since and for the several years they have been coming. They have been very responsive to any issues I’ve encountered with random pest appearances, as well. I firmly recommend Cadenhead to resolve any pest-related problems. 👍
Carole Baines
We started using Cadenhead as soon as we moved into our home in 2018 and haven't looked back! I cannot recommend them enough! Gene is absolutely amazing! He is so friendly and personable. He always asks how my family is doing (including my MIL who lives in a tiny home in our backyard). He is very careful when spraying inside as we have 3 cats, even though they hide.
Aneita Sutton
Cadenhead was professional and friendly. I am thankful they came earlier than my routine visit as I was experiencing a pest problem that they took care of quickly.
Tom Witzman
I agree with all the positive comments about their service. I’ve been a customer for 11 years and have been very satisfied with their customer service. My complaint is that this month they raised my annual termite renewal from $286 to $389. That is a 36% increase in one swoop. I called them thinking it a mistake and was informed that they were doing an across the board increase. They are taking advantage of the situation because our only alternative recourse would be to get another pest control company. That would involve a significant up front buy in fee. Raising prices 36% in one year during this time of severe inflation is unconscionable. I left this review with the company on their website yesterday but didn’t get a response. I can only assume that they are more interested in making money than customers feelings. I truly hope this review will help someone make a better informed decision when choosing a pest control company. If they can do this to me after 11 years they can do it to you.
Provider response
Tom,<br><br>We appreciate your feedback and thank you for being a loyal customer for the past 11 years. Your satisfaction with our service means a lot to us.<br><br>We understand your frustration regarding the recent price increase for your annual termite renewal. This decision was made after careful consideration of the rising operational costs we've experienced, including labor, materials, and new regulatory requirements. These increases are necessary to maintain the quality and effectiveness of our services.<br><br>Having been a customer for 11 years, you have actually incurred higher increases in the past. Prior to switching from liquid treatment to the Sentricon System, customers would face Booster Treatments, which typically resulted in a 300% increase. This is one of the reasons we transitioned to the Sentricon System. Not only has it been proven to be more effective with its preventive, documented results, but it also allows us to provide a more consistent pricing structure for our customers, avoiding the substantial periodic increases of the standard Booster Treatments.<br><br>Regarding your comment about not receiving a response to your review on our website, we have not been able to locate any other communication. However, someone from our team will be reaching out to investigate this and discuss your concerns in more detail.<br><br>Thank you for your understanding and continued trust in our services. We aim to continue serving you with the best pest control solutions.
Family Zawatski
How people treat you when you stop using their services says more about them, than how they treat you when you’re a paying customer.
BB Bgood
They shared a product to help me. I think that is much better than selling me something that didn't work.
Frances Mcguire
Called to schedule service thought I support a local family business but it’s been 3 days and no one has called me back.
Randy Wooley
Called about bed bug service, and was quoted $900 per room, with no guarantee whatsoever. Terminix will do whole house for $2600, with 90 day guarantee. If any bed bug is seen in 90 days, they will repeat the treatment.
Provider response
Mr. Wooley,<br><br>We’re sorry you didn’t choose us for your pest control needs. As a locally owned business, we’ve built our reputation on fostering trusted relationships with customers who depend on our expertise. We value our customer’s time and work hard to provide realistic estimates when requested over the phone. Having been in business since 1983 and, through the decades, we’ve come to learn that everyone has varying comfort levels when dealing with insects. What someone might assess as one or two, could amount to thousands of pests that are hidden from view, requiring not just one but several follow-up treatments to get the job done. We value honesty and integrity above all else and aim to solve our customer’s issue completely as opposed to luring customers with a low rate only to make them pay more down the road.<br><br>If you find that the company you chose has priced their services in haste and that, months down the road, issues resurface—please contact us. We’re happy to schedule an inspection and work with you to determine the comprehensive and customized treatment plan that can get the job done.<br><br>Sincerely, Michael & Lori Cadenhead
Travis Choate
I give them 3 stars because they have good customer service and are quick to schedule your appointment, but after our WDO was complete they didn't send it too the mortgage company and after several phone tag events they finally said it would be sent by COB and we also requested a copy to be send too us as well, neither have been sent and still waiting on them to finish the loan process.
Provider response
Travis,<br><br>I want to extend my sincerest apologies and thank you for bringing this issue to my attention. It was unacceptable that our representative did not verify that you received the report yesterday. After checking our system this morning I was able to confirm the report was sent to your loan processor and cc'ed to your email we have on file at 12:11 noon. Since our system does not show any bounced emails, you might want to check your spam or bulk mail folders since the attached report is sent in a .pdf format. We pride ourselves on our service and are always looking for ways to improve, and your feedback is an invaluable part of that process.<br><br>Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.<br><br>Sincerely,<br>Michael Cadenhead, CEO
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