Sherlock Homes Pest Control & Irrigation

Response from Sherlock Homes Pest Control & Irrigation

Thank you for letting us know about the scheduling and pet-safety confusion — we apologize for the mixed messages. The outside service we need to dry before pets go outside. Inside unless it is a flea treatment then no need to leave, We will provide additional training to our office staff so information is consistent and clear. I’m glad the tech earned your trust; we’ll pass along your kind words to her. Please reach out if there’s anything else we can do.

Response from Sherlock Homes Pest Control & Irrigation

Thank you, Brian — we’re thrilled Ryan provided excellent service. We appreciate you recommending us and will pass your kind words along to him. We look forward to helping you or anyone you refer in the future.

Response from Sherlock Homes Pest Control & Irrigation

Thank you so much for your five-star rating, Rich. It means a lot to know you had a positive experience with our team. Your feedback is greatly appreciated.

Response from Sherlock Homes Pest Control & Irrigation

We appreciate the five stars! Thank you for rating Sherlock Homes Pest Control & Irrigation and have a great day.

Response from Sherlock Homes Pest Control & Irrigation

Thank you, Brendt, for the 5-star review. We appreciate your support and are glad you had a great experience. We look forward to serving you again.

Response from Sherlock Homes Pest Control & Irrigation

Thank you so much for your enthusiastic feedback, Beverly! We're thrilled to hear that Tyler made such a great impression and that you had an awesome experience with our team. Your support means a lot to us.

Response from Sherlock Homes Pest Control & Irrigation

Thank you, Toni-Ann, for the wonderful review. We’re so glad Maria provided professional, thorough, and attentive service and took the time to explain every step. We will share your praise with Maria and the team at Sherlock Holmes Exterminating. If you need anything else or would like to schedule a follow-up, please call or visit our website.

Response from Sherlock Homes Pest Control & Irrigation

Thank you, Frank. We appreciate your kind words and are glad our team delivered honest service at a fair price. We'll pass your praise along to the crew and look forward to helping you again whenever you need us.

Response from Sherlock Homes Pest Control & Irrigation

After reviewing what occurred, we found that this was the result of a human error in the field. A technician inadvertently added the wrong credit card information to another customer’s repair order, which led to the incorrect charge. While this was an honest mistake, we fully recognize that it should not have happened.<br><br>As soon as you brought this to our attention, our team acted immediately to investigate the issue and process a full refund without delay. We also took steps right away to ensure the charge was reversed properly and that your account was fully corrected.<br><br>We take full responsibility for this error and are using it as an opportunity to reinforce our internal procedures and provide additional training to help prevent similar issues in the future. Our goal is always to provide reliable, trustworthy service, and we are committed to continuously improving our processes to better serve our customers.<br><br>We genuinely appreciate you bringing this matter to our attention and allowing us the opportunity to make it right. Once again, we are very sorry for the inconvenience, and we hope to restore your confidence in our service moving forward.

Response from Sherlock Homes Pest Control & Irrigation

Thank you, Janis (and Barry and Jaime), for the wonderful review! We're glad Ryan was polite, knowledgeable, and thorough in mapping out the sprinkler issues. We look forward to returning to complete the repairs and appreciate you choosing us.

Response from Sherlock Homes Pest Control & Irrigation

Thank you for your kind words, Lindsay! We're glad to hear that Maria provided you with excellent service.

Response from Sherlock Homes Pest Control & Irrigation

Thank you so much for your 5-star rating, Jeani. It’s wonderful to know that you had a positive experience with Sherlock Homes Pest Control & Irrigation. Your feedback is truly appreciated.

Response from Sherlock Homes Pest Control & Irrigation

Thank you so much, Toni-Ann, for the wonderful review. We're thrilled Tony provided professional, knowledgeable service and went above and beyond to optimize your sprinkler system. We appreciate you noticing his attention to detail and helpful efficiency suggestions. Thank you for recommending us; we look forward to assisting with any future irrigation needs.

Response from Sherlock Homes Pest Control & Irrigation

Thank you so much for your glowing 5-star review, Charo! We are thrilled to hear that you had a positive experience with Sherlock Homes Pest Control & Irrigation. Our team takes great pride in providing top-notch service and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future.

Response from Sherlock Homes Pest Control & Irrigation

Thank you so much, Anthony, for your kind words and for taking the time to leave us a 5-star review! We truly appreciate your support and are thrilled to hear that you had a positive experience with our pest control and irrigation services. If you ever need any assistance in the future, please don't hesitate to reach out. Thank you again for choosing Sherlock Homes Pest Control & Irrigation!

Response from Sherlock Homes Pest Control & Irrigation

Thank you so much for sharing your experience, Vince. It’s wonderful to hear that Michael provided clear and honest service, and that the pricing was exactly as expected. Your trust means a lot, and we appreciate you choosing Sherlock Homes Pest Control & Irrigation for your irrigation needs.

Response from Sherlock Homes Pest Control & Irrigation

Thank you for sharing your experience, Charlie. It’s wonderful to hear that Maria made a positive impression and that you felt listened to and well taken care of. We appreciate your kind words and are glad you were satisfied with the service.

Response from Sherlock Homes Pest Control & Irrigation

Thank you so much for the 5-star review, Scott! We really appreciate your support and are glad you had a great experience with us. If there's anything we can do for you in the future, please reach out.

Response from Sherlock Homes Pest Control & Irrigation

Thanks so much, Ron! We're thrilled the lawn looks terrific and appreciate you taking the time to share your feedback. We look forward to keeping it looking great for you. Reach out anytime you need our services.

Response from Sherlock Homes Pest Control & Irrigation

We appreciate your feedback and the opportunity to clarify this situation.<br>Over the past year, we have serviced your irrigation system without issue. In February, we replaced two valves and explained that the underlying cause of the problem is debris commonly found in reclaimed water systems. At that time, we strongly recommended installing a snail filter to prevent ongoing damage, as this is a known and recurring issue without proper filtration.<br>When you experienced a similar issue again in March, we returned and flushed the valve at no charge as a courtesy, and again emphasized the importance of installing a filter. We also offered discounted options to have one installed rather than waiting for the city-provided system, but you chose to wait.<br>On 3/21, a Saturday, you contacted us after hours regarding a stuck zone that would not shut off. While our standard emergency after-hours service fee is $125, we again extended a discounted rate of $75 as a courtesy, which was accepted. Our technician promptly responded and resolved the immediate issue by shutting off the water.<br>While we understand the frustration of recurring irrigation issues, this is not due to the quality of our work, but rather the known condition of the water supply and the absence of a filter—something we have consistently communicated.<br>At Sherlock Homes Pest Control & Irrigation, we strive to provide honest recommendations, fair pricing, and quality service, and we stand behind both our work and the guidance we provide to our customers.

Response from Sherlock Homes Pest Control & Irrigation

Thank you for sharing your feedback, Kim. We're sorry to hear about your experience and understand how frustrating delays and communication issues can be. Your input is important and helps us identify areas where we can improve.

Response from Sherlock Homes Pest Control & Irrigation

This customer signed up for several services with us — lawn, pest, lanai treatments to name a few. Each service has a different price. The customer was made aware of all pricing, and agreed when they signed up for each individual service with us. Our billing system automatically charges at credit card fee — that is the "discrepancy" mentioned in pricing but the price remained the same, month over month. There were no variations in what the customer was charged. The customer paid the credit card fee without issue for months and then suddenly after nearly a year of service called in upset about the fee. He would not allow us to work with him, proceeded to dispute months worth provided service with his credit card company over approximately $30 dollars total in CC processing fees, and then ignored all attempts to contact to collect on the owed services. We sent multiple notices of intent to lien the property, including a physical letter mailed to the home. <br>________________________________________

Response from Sherlock Homes Pest Control & Irrigation

This customer was upset and cancelled service over unmonitored termite stations. We, as a company, do not provide termite control — a policy that is explained to all new customers at the time of starting service. The customer also admitted to servicing the lawn himself after our technicians had been out to treat the lawn, potentially invalidating our product and impacting its efficacy. Photos were taken of the lawn on November 18th showing minimal weeds and some minor browning due to dormant season and lack of water.

Response from Sherlock Homes Pest Control & Irrigation

THIS IS SO FAR FROM THE TRUTH. I WILL JUST POST ALL THE NOTES!!<br><br>On August 7th we went out for a scheduled tune up. Tyler went out and these are his notes: <br>Performed IRR tune up <br>4 Zone Mechanical timer/distribution head<br><br>Zone 1 left/Right side 1x Rotor…Repair/Replace-1x small reroute around fence post/gate on Right side<br><br>Zone 2 Backyard Rotors….Repair/Replace-2x Rotors<br><br>Zone 3 front yard rotors….Repair/Replace-1x Rotor<br><br>Zone 4 Right side/Front plant bed/Left side Rotors/Mist Mix…Repair/Replace-Straighten/Raise 2x mist heads+1x Rotor<br><br>Estimate-$655 (that is our price ) I did tell her as she asked. If they supplied the heads I will change them out for $20 per head .<br><br>If that’s the route they choose —-$395 for there supplied heads+small mini reroute no warranty <br><br><br>Total-$29.99 (charge cc on file) send digital receipt/estimate via email so they can go through it together <br><br>We were willing to work with her on price if she supplied her own sprinkler heads,at her request. Then in late August she called in about a pipe break. I see no notes prior to this but Jenn's note says that customer had been informed of pipe break location multiple times and Tyler had flagged it. She then forgot the date of the callback that was scheduled and claimed we were supposed to come out earlier. We never charged her for any repairs etc. Tyler met with her and had her come outside, showed her the flags and the location of the break. Tyler then told the customer to call the office with any questions as she had not agreed to have any repairs done. She hasn't reached out again since then. It's been 3 months. <br><br>________________________________________

Response from Sherlock Homes Pest Control & Irrigation

We did 2 services was all. We cannot eliminate all weeds etc. on your type of lawn (BAHIA). Here are the tech notes from the day we started. As far as RAIN, we live in Florida, it rains everyday!! Therefore we use products that take 5 minutes to dry and we use spreader stickers.. WE DO NOT SPRAY WATER !!!!! You have a REALLY BAD LAWN. SEE TECH NOTES:<br><br><br>SARA<br>07/02/25 11:32AM for Monthly Deluxe Lawn Service<br><br><br>INITIAL LAWN SCHED 7/9 -- BEST FIT CALL AHEAD WITH AN ETA PLEASE -- CUSTOMER HAS HAD LOTS OF TROUBLE WITH YARD, LOTS OF BROWN SPOTS AND WEEDS. <br><br>LUIS <br>07/11/25 10:57AM<br><br>Gate to backyard locked despite call ahead, only front was sprayed. Rang doorbell no answer. <br>LUIS <br>07/11/25 10:39AM for Monthly Deluxe Lawn Ser<br><br>Bahai lawn with good amount of weeds which I treated with 3-way. Some rough areas and a lot of dead spots. A combination mix of nutrients and preventative insecticide for chinch bugs and grubs was sprayed on the lawn to help promote healthier growth. Thoroughly spot treated weeds.<br><br>LUIS <br>LUIS <br>07/14/25 10:48AM for Lawn Callback Service<br><br>1713 <br><br>Finished spraying the backyard, the backyard is in shambles

Response from Sherlock Homes Pest Control & Irrigation

Response from Sherlock Homes Pest Control & Irrigation Response from Sherlock Homes Pest Control & Irrigation Response from Sherlock Homes Pest Control & Irrigation 100% LIE!!! HERE IS THE REAL TRUTH!!! On 9/15/25 we set up pest control for a customer who runs a series of halfway houses/sober living homes. We completed pest control service for 4 of the properties on 9/22/25 – our technician was told by the residents of these halfway houses that there was no issue inside and the exterior service only would be fine. The customer who owns these halfway houses called in upset and very rude and said he will not pay, even though our technician followed the request of the residents and we offered to come back out for free to do the inside. We cancelled the services and did send notices to lien the properties for non payment. Since these 10 day notices have gone out, we have gotten a series of fictitious reviews that are simply not true. These fake reviews are being posted, by this customer’s own employees and halfway house residents. They are libel and we will be investigating the matter further and seeking legal action if they do not stop. These reviews are being posted with malicious intent, in an attempt to defame Sherlock Homes Pest Control. Thank you. about 23 hours ago

Response from Sherlock Homes Pest Control & Irrigation

Response from Sherlock Homes Pest Control & Irrigation Response from Sherlock Homes Pest Control & Irrigation 100% LIE!!! HERE IS THE REAL TRUTH!!! On 9/15/25 we set up pest control for a customer who runs a series of halfway houses/sober living homes. We completed pest control service for 4 of the properties on 9/22/25 – our technician was told by the residents of these halfway houses that there was no issue inside and the exterior service only would be fine. The customer who owns these halfway houses called in upset and very rude and said he will not pay, even though our technician followed the request of the residents and we offered to come back out for free to do the inside. We cancelled the services and did send notices to lien the properties for non payment. Since these 10 day notices have gone out, we have gotten a series of fictitious reviews that are simply not true. These fake reviews are being posted, by this customer’s own employees and halfway house residents. They are libel and we will be investigating the matter further and seeking legal action if they do not stop. These reviews are being posted with malicious intent, in an attempt to defame Sherlock Homes Pest Control. Thank you.<br>about 23 hours ago

Response from Sherlock Homes Pest Control & Irrigation

Response from Sherlock Homes Pest Control & Irrigation 100% LIE!!! HERE IS THE REAL TRUTH!!! On 9/15/25 we set up pest control for a customer who runs a series of halfway houses/sober living homes. We completed pest control service for 4 of the properties on 9/22/25 – our technician was told by the residents of these halfway houses that there was no issue inside and the exterior service only would be fine. The customer who owns these halfway houses called in upset and very rude and said he will not pay, even though our technician followed the request of the residents and we offered to come back out for free to do the inside. We cancelled the services and did send notices to lien the properties for non payment. Since these 10 day notices have gone out, we have gotten a series of fictitious reviews that are simply not true. These fake reviews are being posted, by this customer’s own employees and halfway house residents. They are libel and we will be investigating the matter further and seeking legal action if they do not stop. These reviews are being posted with malicious intent, in an attempt to defame Sherlock Homes Pest Control. Thank you.

Response from Sherlock Homes Pest Control & Irrigation

Thank you for taking the time to share your experience. It’s disappointing to hear that after moving and notifying the office, you continued to receive unwanted communications. Feedback like yours is important and helps highlight areas where we can improve. We’re sorry for any frustration this caused and appreciate you letting us know about your concerns.

Response from Sherlock Homes Pest Control & Irrigation

The premise of this is incorrect. This was a scheduled quarterly appointment for a tune up already in place, which have done for over a year. The tuneup consist of doing an assessment on the system. That was completed, which is how we were able to provide a price quote for the repairs. Without doing this assessment, we would not be able to provide a price for the repairs. The assessment has a cost of $35.99. This was completed and was an appropriate charge. The recorded phone call I listened to was the opposite you were very rude to the office manager. The notes from the tech are as follows:<br><br><br>NICO FLORES<br><br>02/03/23 03:35PM for QUART IRRIGATION CHECK<br><br> <br>Send quote to fix multiple breaks under fence and move one spray head <br>Wants tune-up finished when everything is repaired not now.