Lawn Doctor of Middletown-Groton-Tolland-Torrington

I have been a customer for 5+ years now and continue to be very pleased with the look of my lawn with their services. For years I constantly battled Crabgrass, Moles and weeds and since being a customer the total hands off approach has been super and the lawn looks so good. Thanks Lawn Doctor!

I will say that the lawn doctor killed every weed in my yard and came out a second time to handle heavy crab grass. Pricing for the seeding of new lawn is absolutely horrible. I can rent an aerator and high quality seed for less then half what you quoted me after I looked into it.Stop taking advantage of people before you loose business. Keep lawns great !

Excellent business they show up when they say and all their employees are very nice. It’s only my first year with them so I’m sure next season my lawn will be beautiful. It’s already starting to turn green and nice.

This is our 3rd year using Lawn Doctor. I’m not quite satisfied with the results I’ve gotten so far. The first year was the best in 2023. They transformed my lawn, got rid of weeds and the lawn was lush and looked like a carpet. We received many compliments and neighbors began to hire lawn services to compete. In 2024 it seems like they took a step backwards. The grass started out green in the spring and had brown spots and dead grass throughout the summer season even though I watered and mowed at proper length. I figured maybe it was just a bad year. This year my lawn looks worse, they came out and treated it for crabgrass and I guess all the browning is due to killing it but why do I have crab grass if I’m paying year after year for treatments that should prevent it. I want the bast lawn on the block and I’m not seeing it but they are consistent on coming out.

Service from this company is not what it used to be. They have gotten too big too quickly and don't have the equipment or staff to support the amount of business. I get text messages and emails about service dates. They don't show up on the date provided in these messages yet deducted the service amount from my prepaid account. Had to call to get that fixed. They did not complete all the prepaid services for 2024 and now I am stuck with a credit on my account. I am not recommending them based on how poor things have gotten over the last few years! They need significant improvements on how they are running this business!

I have tried a lot of companies before but I have been very pleased with Lawn Doctor. They are always on time with 24 hour notice. I am even more impressed with the technician, Maison. Incredible attention to detail, will answer any questions you have and is extremely thorough. Great company.

Maison Ramirez is simply the best! He is incredibly hard working and conscientious. I trust my property to him and his company unreservedly.

Brian and his team at Lawn Doctor are fantastic! I have been using them for years and been super happy with how green and healthy my lawn has turned out. I can't thank them enough!

Very professional team !!!

Lawn Doctor has served me well...Always notify you in plenty of time what days they'll be there & what there're applying so there's no surprises. Courteous staff on the phone and out on the lawn. In my opinion "5 stars job well done"...

First year with this service and noticed ground ivy and crabgrass almost gone! Lawn nice, many compliments. Only negative issue is my husband reached out for quote to aerate and reseed this summer. Was given a quote, he agreed to it yet it was never done. Poor follow up on service?

Have been using lawn doctor for many years and our lawn has never looked so thick and green.. The technicians that come out to your home are courteous, knowledgeable and will answer all your questions.. As long as you water the lawn with the proper amount of water you will have great results!!.. A very good company that you can trust!!

I've had Lawn Doctor care for my front lawn for 5 years. In that time, the lawn service has performed in a professional manner. Restoring my lawn back to desired condition. The technicians place signage as necessary. They are timely, with proper notifications regarding scheduled maintenance. Lawn Doctor is quick to address any issue if necessary. I'll continue with Lawn Doctor into the future. Thanks

I really value what Lawn Doctor delivers to our property. We'll continue to use their services for sure.

Just starting our second year with Lawn Doctor service and our lawn has already significantly improved. We had almost no weeds or dandelions this year and our grass is healthy, full and lush. The Lawn Doctor team is also extremely friendly, helpful and responsive. Highly recommended!

We have always treated our own lawn and were hesitant to use a service. We were pleasantly surprised and have stayed with them for over three years for shrubs and lawn maintenance. Kevin is very well informed and has great insight when he reviews any insect damage on the lawn or shrubs. He is meticulous in his work and he always makes sure you understand what is taking place and what he is recommending. Stenio is amazing at addressing all the concerns you have and if you feel something needs to be looked at again within a few days he is certain to get his crew out again or come himself to review. The office manager, I believe is Sherrie and she as well understands that to some of us, the look and maintenance of the lawn is important and she relays that attitude in addressing your call. Always a call or email back for these folks. In our Coventry CT area they have done an amazing job. Lawn is so thick even after the drought this summer and we have no irrigation...it feels like a velvet blanket this fall..

Called them 3 times about my service cant get anyone to call me back. But when it comes to taking my money I'm sure they will be there

Six months after the 2020 season was complete I was told that one of my auto-pay payments didnt go through - which was on the same card as the previous 6 payments that had no issue. I was then mandated to pay an invoice that was attached to an email which was addressed to "Ann" - which is obviously not my name. The email also referenced an incorrect phone number for their business - so I thought something was fishy. I tried the phone number given to me and it was disconnected. Then, when I logged into my Lawn Doctor account I was presented with a bill for "Karen" who lives at an address in Humble, Texas. This info on the website paired with the previously wrong information didnt match any invoice that I had previously seen. I responded immediately (same day) to Lawn Doctor via email and explained what I was seeing with the wrong name on the email, wrong phone number and a screen shot of Karen's bill from the website. From that moment, they NEVER responded to that email and then 3 months later I get a call from a collections agency looking for money. Obviously I was beyond surprised because I never heard back from my email despite asking them to reach out so we could clarify things. I called (today) and asked for the owner, who I was told was "unavailable" and that I could only work with the "accounting manager" because they didnt know when he would be available. I tried the owner's mobile phone (his number was previously given to me) and left a message for him to call me back. He didnt, the office manager did - and during the call she rudely stated that she "just didnt get what I'm not understanding about the bill." At this point I was very concerned about this bill and how I was being treated and told them I needed to talk to the owner for clarification before I could pay anything. That phone call was finally returned and I got more of the same. I eventually paid the invoice after being told that if I didnt, things would be sent to collections. All I wanted was some clarification and maybe an apology for all of the incorrect info/events that had transpired, but I never received that. After not being responded to for 3 months, I was sent to collections which is incredibly unprofessional considering the circumstances. As a result of a mistake on the part of Lawn Doctor - whether it was personnel not replying to emails with my questions trying to clear things up before I felt comfortable paying - or a "glitch in the system" (as I was told) where I was asked to pay some woman from Texas' bill - I would NEVER refer anyone to use this branch of Lawn Doctor. I actually feel bad about how this business is being run and that it ruined my opinion of them because I dont even remember the quality of the service they delivered last year. Customer service, understanding a customer's requests, explaining things and trying to be helpful goes a long way in the world we live in...

I have had one application in May 7th. I was told each application would be 5 to 6 weeks apart and free spot weed service would be done should weeds occur in between application. I called 2 weeks ago about the weeds and the color of the lawn. I was told I was due for the the second application the following week. It never happened. I called last week and was told I'm scheduled for the application week of June 28th, but we will send someone out on Friday for spot weed service. Nobody came on Friday. I called and was told due to the rain earlier in the week, the service will be on Saturday. Nobody came on Saturday nor did I get a phone call as to why. I called today. The woman in the office did not know why the service wasn't done. I have now been told they will be out today to perform the second application, which is almost 8 weeks from the first application. My issues are the following, 1) I called 2 weeks ago about the weeds. At the very least the spot weed service should have been completed. 2) The second application exceeds the 5 to 6 week period between applications. 3) I understand weather can postpone a scheduled service, but a phone or text message rescheduling would have been helpful. Hopefully the service will improve and if it does I will write another review.