Catseye Pest Control - Cromwell, CT

Jose was excellent. He went above and beyond and also explained everything in full detail to me. We will be asking for Jose again!!!

These guys do a fine job. Great customer service

Excellent. Attention to detail. Staff attempts to please.

The service and professionalism from the company is outstanding. They are prompt and efficient, we are thrilled with there result.

Manager Lisa Mextorf helped me with my concerns and was very helpful resolving my issues that I may have. Thank you Lisa!

The experience has been much less than expected. The problem raccoons. During the service Catseye trapped no raccoons and in fact did no trapping of animals. I was able to capture two of them. After trapping, I had to relocate one raccoon but the second one , after I trapped it, was taken care of by Catseye. The securing of the property was done but the one way door was placed in the wrong area twice- both times in an area where there was no access area for an animal as large as a raccoon. An area was found through the use of a camera but no trap was placed there. The camera was used for over two weeks and when I requested some information I was told no more work was needed as the raccoons were no longer an issue and that the contract was fulfilled. When asked about trapping I was told that the one way door which was incorrectly placed twice was a trapping option. Find someone else.

Not satisfied

All Traps in place. Awaiting results.Job well on the way and all good.

No problems

I greatly appreciate the Technician coming so promptly to check the bait stations in our house (no activity yet) and to also check the house foundation for possible entry points. Catseye is a good company!

Technician was spot on. Answered all questions and conducted a wonderful home inspection.

Broken promises… Service tech was supposed to come once a week. Last week we had to call and had trouble fitting us in. This week, not a peep, no call, text or email to schedule our paid appointment. We have AC service people coming Monday and some of the traps in the attic have captured mice. I’ll need to go up and remove them, cause it’s the right thing to do. Don’t have any issue with our regular guy, Abi. He is prompt, respectful of property and pleasant to have. Right now I would be hard pressed to recommend Catseye to friends or relatives

I spent $5k for the cat guard things seemed fine, but the mice are back and I always get excuses no one actually comes to solve the problem just glues areas of entry points with their glue gun and lay traps everywhere. Not worth it to spend a ton of money with no guarantee and NO the house hasn’t shifted and no major work has been done on the house that would interfere with the cat guard. Don’t bother with this company they are not worth it.

I was disappointed by the co times lack of service. I paid tons of money eh to have my house wrapped for a serious mouse infestation. Each time a different service person would come out they would say something different like oh I see a spot that they may come in or I see a spot or another person missed or I believe it’s coming under your deck, but we don’t want to replace the boards. After 1.5 years they finally fix the spot underneath the deck having to replace the boards. General manager, Brian stopped returning my calls, and then I was automatically renewed for the service. When I insisted that I no longer wanted the service, she said by not keeping up a yearly contract I then void the warranty on all the money I spent for the house wrap. I find this practice to be unlawful and disrespectful.

Definitely not impressed with the lack of response and diligence to address a very expensive endeavor. Over priced and over rated. Company never returned to complete process. We called everyday with updates, but it was lack in response to address. We ended up finding where the Rats were entering and renting a trap, putting food inside. Only then did they put two of their traps next to ours and we put bacon and apples with peanut butter on the very edge of the one way trap where one left out of the one way trap. Not worth having to pay over the $5,000 + it cost us.

I had the CatGuard product installed 11/2019 and have had a mostly continual mouse problem. The technicians are VERY nice, but my house has an area that is difficult to get to, and the mice keep getting in. If CG can't get the product in that spot, they never should have signed a contract with me.... I paid just under 4G, which is a lot to me to still have the same problem as I had 3 years ago. They have come numerous times and tried different things, but nothing is working. Everyone has been super nice, but at this point if they can't resolve the problem, I'd like my money back...

Not satisfied. Tried from the beginning to reach my sales rep and a manager to discuss my concerns and dissatisfaction. No one calls you back to even dis uss issue. I was. Charged alot of money and the service is not what I was told. Lacking in customer service and deception coming from this company. No I will Not recommend. I could have just bought traps for $20.00 to put in the areas myself not spend $1200.00 for it. The clean up has been myself removing the used traps. Dissatisfied consumer.

Jake, the person who inspected was awesome. He was thorough and honest. He diagnosed the problem as a bee nest in our window near our bedroom. The rest of the process was AWFUL and they STILL haven’t resolved the issue. At first, the person was supposed to come out and complete a bee treatment in the morning. The communication was awful, someone contacted me to confirm and they were going to give me the wrong treatment (general insect treatment instead of bee treatment) Luckily, I reached out to make sure they knew the correct treatment. The technician who came out STILL gave us the wrong treatment and didn’t even do it fully because it was misting out. They told me they’d come back later. The technician told their supervisor that they completed the bee treatment successfully which they DID NOT. I have a RING camera and it showed them not completing it AT ALL. All they did was the wrong treatment on the bay windows. I had to call them repeatedly throughout the next week while the bees lingered in the window and ended up coming inside our house which sucked. They claimed they were looking for a day that it wasn’t going to rain… it was sunny ALL week. They finally booked us to finish a bee treatment and they came. I asked to make sure they sprayed our bedroom window. AND THEY STILL DIDN’T! The bees ARE STILL there inside the window! The guy did everywhere EXCEPT where they needed to. I figured I would wait to see if the chemicals took some time to knock out the nest but after 6 days.. we STILL heard the bees in our window. I looked at the ring camera and did not see him go over to our windows that needed spraying. I think this is the first negative review I’ve ever written about any company.. so for me to leave this review means something in itself. I eventually had to go up with a ladder MYSELF and spray inside the window sill.

I called to set up a appt for mouse exclusion. Scheduling was prompt and everything went smoothly to set up my service. The sales guy came and explained the packages etc to me, I signed up, and an appt was made for the next week. A different guy came out the next week and set traps, found any entry points etc. He told me that someone would be by the following week to check the traps. 2-3 weeks go by and my home smells awful. I called to see what was going on, but they didn’t have me on the schedule. They sent a different guy out. He then informs me that I do not have the mouse exclusion policy that I was led to believe I had, and if I wanted that then it would be THOUSANDS more. I called the original guy who sold me the plan. He was polite and apologized for the confusion. Another month goes by without seeing anyone come out to spray, but the payment being taken out of my account like clockwork, so I called again. I was told I don’t have a monthly spray as I was lead to believe but it’s actually a bi monthly spray. At this point I felt bamboozled. I asked to cancel my plan and have the current payment refunded. I was told by three separate people that I would get a call back and an update on my cancellation. It’s been two weeks without a return phone call. I’m very disappointed in this company and would definitely NOT recommend.

I had previously left a glowing review of Catseye. And I stand by what I said. Their techs are on time and efficient. However, billing is a disaster. After an email and two phone calls, I received a call to schedule service I had already paid for. What they don’t tell you when you sign up is that they will auto bill you whether you have had service or not. When you question that, you get the run around. No one has the answer. Someone else has to get back to you on that. I was so over being passed off to someone else, I canceled my service. Bye Catseye.