About this provider in Branford
At EcoShield, we care about our customers, our communities, and our employees. With each and every interaction with our team, our mission is to solve your pest problems and to provide you with a pest-free and happy home. With our dedication to 5 Star service and our ability to solve difficult pest problems, EcoShield…
Rating breakdown from customer reviews
4.8
1,283 reviews
Customer reviews for EcoShield Pest Solutions
Gary Feller
We are very happy with EcoShield and Humphrey Freeeman. They take care of our issues and if something comes up inbetween services, they come back to take care of the issue which is included in our quarterly payment.
Maria Gomez
Very knowledgeable, friendly and courteous staff.
Iraadd Genie
Very good experience thank you 🙂 excellent job 👏🏿👍🏿
Janine Fonfara
Very thorough!
Nancee Taylor
They are thorough and effective. Very satisfied!
Brandon Clark
Tony was great, went above and beyond to try and solve our issue (a squirrel, not a mouse).
Eric Gallant
I never got to local rep. Their call center was useless. They may do a good job but I have no idea. Canceled service after no show with no call.
Provider response
Hello Eric, <br><br>Being unable to reach a local representative and then experiencing a no-show without any communication would be frustrating. We reviewed the account and understand you've already spoken with our customer care team regarding these concerns, and that the account has since been canceled as requested. Your feedback about both the scheduling experience and communication has been documented and shared with the appropriate team. If there's anything further you'd like us to look into, please reach out to customerfeedback@theshieldco.com.<br><br>- Joshua D.
Fred More
Usually I resist door-to-sales but Julia was very professional and introduced the EcoShield services in a way that made me decide to try it. Jermaine came by later the same day. He was pleasant, explained what he would do and did it. He apparently be thorough, careful, and I was impressed. Good work!
celeste burnett
Troy & Tyrell were very professional, informative, and personable. In my opinion.. these young men are a great asset to this company. They knocked a Hornets nest out of 1 of our bushes, put bait traps out/inside, sticky in the garage and basement, and sprayed the yard. With the excellent job, mannerisms, interaction, and overall knowledge of their work... I would definitely refer EcoShield Pest Solutions. Another exceptional quarterly service.
julie lyons
Tony & Rich were on time, polite & thorough. Tony took the time to explain the process & chemicals used. He was very knowledgeable! An asset to your organization- thank you
Megan Watts-St. Germain
He was awesome!!!Acea was polite, efficient and easy to communicate my concerns! He’s a KEEPER. Thanks Megan Watts-St. Germain.
Gary Nolf
Troy was amazing I'm glad he arrived and serviced my garage as well as he shared very useful knowledge.
Ed Dombrowski
Troy did an excellent job, very thorough and great communication 👍
Scott Richards
Troy came out and did a fantastic job. Introduced himself, ask if we had any pest issues and cleaned up the outside yard next to house. Then, took care of some issues we had with a Yellow Jacket nest which we just noticed recently. Fantastic job, employee of the month.
Charles Gill
My wife’s review is below. It’s disappointing a company can blatantly lie and then take zero accountability but I guess not surprising. They called her and said “we understand you have questions about our tick and mosquito services” when her complaints were already well documented via email correspondence. When she asked them to address the issues in writing including their deceptive salesman, they went silent. Clearly a greedy business that lacks any integrity. We will be filing a complaint.
Provider response
Hello Charles,<br><br>It's clear this situation has been frustrating for both you and your wife, and we understand why you feel disappointed. Sales conduct and communication concerns are something we want to address directly. Please reach us at customerfeedback@theshieldco.com so we can review the details with you.<br><br>- Joshua D.
Sandy Belcourt
TROY was very personable and a pleasure to talk to and attended to every issue precisely!!!
Ryan Eckles
We called about an about a large amount of moth in our garage.Troy was awesome! He came in placed moth traps, sprayed down the entire area and cleaned spider webs out of every corner. He was very professional and pleasant.
Regina McManus
I can only comment that Felipe, who represented the company, was highly professional, knowledgeable, and took the time to answer all my questions. He is a credit to the company and someone I trust. The initial service was performed just yesterday, so it's too soon to comment on its effectiveness, and I did not deal directly with Thomaj. Met with Marko today, and he is the most pleasant man, explaining my options for termite control. I highly recommend this company for integrity and professionalism. Anthony was here today to install termite control. Very pleasant young man who explained the termite monitor.
barbara witte
Troy was great and curious and sweet
Sharon Bolduc
Excellent service, Troy is friendly and respectful
Provider response
Hi Sharon,<br>Thank you for your kind words! We’re thrilled to know you experienced excellent, friendly, and respectful service.<br>Jay A.
Ann Arrigoni
Great group of guys. Explained everything, They were here working at almost 8 pm. Troy answered every question I had.
Watson&Bettylou Young
Troy was amazing best tech so far!!!!!!
Gabriel Teodoru
I signed up specifically because the salesperson assured me EcoShield uses only natural, plant-based products — I have a 1-year-old and didn't want harsh chemicals in my home. But when the technician arrived, he started spraying chemicals. When I stopped him, he said salespeople "exaggerate" and that they use chemicals anyway. I called my sales rep, who told me the opposite — my home should have been treated with the plant-based product, and sent a photo to prove it. So either I was misled to close the sale, or the technician used the wrong product. Either way, the exact substance I asked them to avoid is what ended up around my infant. Giving them one more chance before I decide whether to file a formal complaint.
Provider response
Hi Gabriel, <br><br>Thank you for bringing this to our attention. We understand how concerning this situation must be, especially when the health and safety of your young child are involved.<br>We sincerely apologize for the confusion regarding the products used during your service. We understand your frustration after receiving conflicting information from the technician and the sales representative, particularly since your decision to sign up was based on the understanding that a plant-based treatment would be used.<br>Providing clear and accurate information is important, and we regret that your experience left you feeling uncertain about what was applied around your home. We take concerns like yours seriously and would like the opportunity to review your account and the details of the service to ensure your concerns are properly addressed.<br>We have sent the product usage report to your email for your review. If you have any additional questions or concerns, please don't hesitate to contact us at customerfeedback@theshieldco.com.<br>We appreciate you giving us the opportunity to address your concerns.<br><br>_Baby P.
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