About this provider in Berlin
Fox Pest Control Berlin offers free inspections and same-day pest control and termite treatment services. Since 2012, we’ve helped over 150,000 families control rodents, mice, ants, bees, wasps, and much more. Need a bed bug exterminator or a reliable exterminator for general pests? We’ve got you covered. Fox also…
Rating breakdown from customer reviews
4.8
2,145 reviews
Customer reviews for Fox Pest Control Berlin
margaret bray
Hi there i was just out in my yard. I noticed in the front the green cap was off and laying in the ground. Also by the garage the green cap & tube for temite was completely out of the ground. I did not look at any other ones in the yard ..will u be coming back today to ck on these areas Thank You
Provider response
Hi Margaret, <br>We are so glad that your technician was friendly and thorough. Have a great day!<br>Sincerely, <br>Kacie E.<br>Customer Relations Team
Dylan Nicolini
Mario was excellent as always!
Donna Roy
Xavier was just here to check the basement for rodents. No such luck today, however he is so pleasant.
Provider response
Hi Donna,<br>We're glad to hear Xavier made today's visit a pleasant one. If you notice anymore rodent activity, let us know, and we'll be ready to help!<br>Sincerely,<br>Michelle B.<br>Customer Relations Team
Mick Jager
Timely, professional happy did what he needed to do and promptly left. No problems with him. m
Provider response
Hi Mick, thank you for your positive review! We are glad you are pleased with our service. Please reach out if you have any questions.<br>Sincerely,<br>Fox Pest Control Berlin <br>Customer Relations Team
Dennis Bordan
Courteous, professional and efficient
Provider response
Hi Dennis-<br>It’s great to hear our team was professional and got the job done efficiently. Thanks for the five-star feedback!<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Dot McDonald
very friendly and professional at his job. Thank you
Provider response
Dot, we are happy that your service with Joey went well! Thank you for trusting Fox with your home!<br>Sincerely,<br>Rachel J.<br>Customer Relations Team
David H
Be careful…. Bunch of college kids selling services, They hook you into contracts that have high cancellation fees but don’t explain that when they are selling it…. I would never recommend this company to a friend Their service is ok… same as every other company that does this but the sales people are shady
Provider response
Hi David-<br>We're sorry to hear you haven't had positive experiences with our sales representatives. We’d love the chance to talk with you personally and go over your concerns. When you have a moment, please give us a call at (203) 660-0988. Thanks for your feedback.<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Raymond Manna
Richard Cahill was very professional and explained the service provided on March 24.
Provider response
Hi Raymond-<br>Thanks for the 5 stars! We’re glad Richard walked you through the service and made everything clear and professional. We really appreciate you choosing Fox!<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Ann Rudolewicz
Today I had my quarterly pest control service done. today Wayne was here to take care of the job. He is one of the best techs you have. He's on time and does his job in a timely manner and is courteous explains what he has done and does it right. I will make sure to request him the next time my house has to be done. Fox don't loose this man!!! he is one in a million. He deserves a BIG raise!!!!
Provider response
Hi Ann-<br>Wow, thank you so much for the kind words! Wayne will definitely feel the love (but we won’t tell him about the raise just yet 😉). We’re lucky to have him on the team and grateful you appreciate his hard work. Looking forward to helping keep your home pest-free for a long time!<br>Thanks!<br>Cortney G<br>Customer Relations Team
Dara Kapusta
I’m just a little disappointed that you came for service today. You were here less than 2 weeks ago. Seems like a waste of money. Not really sure what the purpose was. I didn’t see where additional services were suggested or if it was the same application as last time
Provider response
Hi Dara,<br>We're sorry for the misunderstanding. Your appointment this week was for your yard treatment targeting ticks and mosquitos, and the one on the 12th was for your home and general pests such as rodents, ants, and spiders. If you have any questions about either of these treatments, please give us a call. We are eager to ensure you are fully satisfied with your service.<br>Sincerely,<br>Michelle B.<br>Customer Relations Team
Mark Commune
Great service. Thomas was awesome showing and explaining everything.
Provider response
We’re happy to hear this, Mark! It’s wonderful that Thomas provided clear explanations and made the service experience smooth and helpful.<br>Thanks for sharing!<br>Cortney G.<br>Customer Relations Team
Nicole Barbash
Thomas did a great job and took great care to make sure all concerns were addressed.
Provider response
Hi Nicole, <br>Thank you for you positive review. Please let us know what we do to help you further. <br>Sincerely,<br>Kacie E.<br>Customer Relations Team
Chuck Wolfe
Brandon called to let me know when he was arriving. He did all that was asked and was very courteous and helpful.
Provider response
Hi Chuck,<br>Thank you for taking the time to write us a review. We're so happy to hear you were pleased with your service.<br>Sincerely,<br>Michelle B.<br>Customer Relations Team
Betsy Dean
Mark was very professional and helpful. He took his time to find the entry points for the mouse issues I have been having. Thank you Mark!
Provider response
Betsy, we are happy that your service with Steven went well! He is thorough and professional. Thank you for trusting Fox with your home!<br>Sincerely,<br>Rachel J.<br>Customer Relations Team
Robert Aviles
Wayne is the BEST! Fox give this man a HUGE raise please! He offered advice last year which we followed. This is his second visit since providing the advice and we do not have ANY mouse activity! Amazing!!! Wayne is Very knowledgeable, respectful, professional and engaging. Overall an amazing young man. Thank you!!!
Provider response
Robert, we are happy that your service with Wayne went well! He is experienced and professional. Thank you for your positive review! <br>Sincerely,<br>Rachel J.<br>Customer Relations Team
Claire Ellis
Angelo listened to my concerns, checked my home, and found ways the pests were getting in. He walked me through the steps he was doing and next steps, so I felt assured that my home is more secure and Fox cares about their customers. Much appreciated!
Provider response
Hello Claire, thanks for giving us a 5-star review! Your feedback on our service is important to us. Simply give us a call if you need anything before your next scheduled service. We're happy to help! <br>Sincerely,<br>Fox Pest Control Berlin <br>Customer Relations Team
Damares Dias
Safe o Money , They Horrible! I call more the 4 times do cancel my services .Because I not going Renew. But they still charging on my account . 😡😡😡
Provider response
Hi Damares,<br>We're sorry to hear of these issues. We are eager to speak with you so we can sort out your account, but our system does not have anything under your name. Please call our office at your earliest convenience so we can help.<br>Sincerely,<br>Michelle B.<br>Customer Relations Team
Mary Bycholski
Doorbell was rung once and then provider left. Someone was home. We called to let them know no service was done and we were in fact home. No return service. Then an email stating service is completed.
Provider response
Hi Mary,<br>We’re so sorry for the confusion and inconvenience, and we appreciate you taking the time to let us know. Thanks for giving us the opportunity to return and complete the interior treatment—we hope it meets your expectations. Please don’t hesitate to reach out if there’s anything else we can do to help.<br>Sincerely,<br>Cortney G.<br>Customer Relations Team
Nikita
I had a very concerning experience with Luis. He arrived at my home but sat in his car for over 10 minutes without performing the service. I observed this the entire time on my Ring camera. He then took a photo and marked the service as completed even though no work was done. It wasn’t until I went outside and stopped him that he claimed he was “about to call me.” Had I not done so, he would have driven off without completing the service he was sent to perform. I do not appreciate the dishonesty and do not want Luis returning to my home. This experience also raises serious concerns about how often this may be happening to other customers.
Provider response
Hi Nikita-<br>Thank you for taking the time to share your experience and for your kind words about Luis. We're so glad to hear he was professional and did a good job treating your home. That said, we're sorry for the frustration you've experienced with scheduling, communication, and follow-up. You’re absolutely right—consistent service and clear, proactive communication should be the standard, and we're so sorry to hear we fell short in those areas. Your feedback is important, and we'll be sure to share it with our team so we can improve.<br>Sincerely,<br>Cortney G<br>Customer Relations Team
Charlie Markets
perhaps the rudest customer service i have ever seen. when i did not agree to sign up for a long term monthly plan they wanted to sell me, they said well thata we do and they just said hung up.
Provider response
Hi Charlie,<br>We apologize for your poor experience with our representative. The behavior you describe is not in line with our company standards, and we will address your comments with our team. If you still need assistance with pest control, we would be happy to help. While we specialize in year-round service plans, we do offer single treatments if that better fits your needs. We would also provide you with a discount to help make up for the inconvenience. Please let us know if we can assist you.<br>Sincerely,<br>Michelle B.<br>Customer Relations Team
Martha Wylie
The technician was very kind. However, she did not provide any service. We have seen evidence of mice. She looked under the sink and said that the mice were probably coming in from there and that we should put a cover on our garbage can. No treatment, no trip to the basement, nothing. She was at my house for no longer than 8 minutes. I did call the company and they are sending another tech out next week.
Provider response
Hi Martha,<br>We’re so sorry your initial service didn’t meet your expectations. We understand how important it is to feel confident that every part of your home is being thoroughly inspected, especially when dealing with mice and we apologize. Thank you for allowing us to return for a targeted treatment. We appreciate the opportunity to come back and address the issue more thoroughly, and we hope the follow-up visit was to your satisfaction. Thanks for your feedback, it helps us improve.<br>Sincerely,<br>Cortney G<br>Customer Relations Team
Graeme Lloyd
Had been a customer for years with really good service but has depreciated over time. Since 2022/2023 Poor service, inconsistent delivery and they lock you into a contract that doesn’t give you a way to cancel when you are dissatisfied or they threaten to send your account to collections. Would not recommend.
Provider response
Hi Graeme-<br>Thank you for being a customer over the years. We’re sorry to hear that your recent experiences didn’t meet your expectations. Per your request, your account has been cancelled. We appreciate your feedback as it helps us improve. If you ever have any questions or would like to discuss your experience further, please don’t hesitate to reach out at (203) 935-8543.<br>Sincerely,<br>Cortney G<br>Customer Relations Team
Roy Goyette
Fox sales pitch wasn'[t completely revealing I told the sales person that I would be interested if their treatment was effective at eliminating horse flies. The sales person contacted the office and was told that it would. When they got here they told me if it wasn't listed on their sheet then it wouldn't get rid of that insect. I wasn't home when the tech first arrived earlier than the scheduled time and he had already begun spraying my property. There was no turning back at this point. Secondly when the sales person explained the charges to me he never mentioned that I was going to be billed every month for service only once every three months. Odd how they charge you for service and don't even provide any. Apparently there is a charge larger than what is represented to the customer and then they charge you every month but only show up every three months. It's tough to understand and in my case was never explained to me. I'm not entirely sure this company is honest in fact my gut tells me they are not. I'll pay them their fee but I will not be reinstating their subscription service where it automatically renews if you don't cancel it. Just isn't an honest way of doing business if your product is good you don't have to use deceptive tatics. I should have seen them coming. Live and learn. I do not recommend them based on their sales tactics and for not disclosing exactly what the cost actually is.
Provider response
Hi Roy,<br>We apologize that your service agreement was not explained as thoroughly as it should have been. Thank you for sharing your experience with us so we can address these issues. Our office tried to reach you last week and left a voicemail. Please call at your earliest convenience so we can make things right with you.<br>Sincerely,<br>Michelle B.<br>Customer Relations Team
Kim Carpenter
Fox pest control goes around to peoples homes trying to solicit without wearing their solicitors badge. This has happened at least 5 times and I keep telling them to stop coming to my home. Today the employee was intrusive asking questions he had absolutely no reason asking. No idea how there services are but from the encounters from their door to door salesman I would absolutely never use them. They are cocky and rude. Don’t think they have to follow the rules of wearing their identification. Honestly the questions they asked make me feel like they are more concerned with the dynamics of the house, like we are being targeted for a robbery. I have even called and asked for a manager to make sure they don’t come back by and he wouldn’t even take down my address. They clearly get some kind of bonus for getting homeowners to sign up but they don’t realize these employees are tarnishing their company. I would never recommend this company.
Provider response
Hi Kim,<br>We apologize for any inconvenience our representatives have caused you. We appreciate your feedback and have shared it with our manager to address. If any further issues occur, please let us know.<br>Sincerely,<br>Michelle B.<br>Customer Relations Team
Olena Stroh
In all my years of homeownership, I’ve never had such a rude sales person knock on my door. Yes the ants live outside, you don’t need to talk down to me when I say I have no problems inside and point out tiny ants outside that don’t bother anything. I’ll never contact this company if I even had a problem after this experience. To the owners, please screen your sales people better and just keep them on extermination duty if they dont know how to be nice.
Provider response
Hi Olena-<br>We sincerely apologize for any unkind remarks made by our salesperson's. This is not representative of our company's values or standards. We appreciate you bringing this to our attention as it helps us improve our service. If you'd like to discuss this further or have any additional concerns, we encourage you to contact us directly at (203) 935-8543. <br>Sincerely,<br>Cortney G.<br>Customer Relations Team
John Sexton
Garrett did a wonderful job at our home. We had an informative conversation and he explained the process. He was very personable and nice to deal with.
Provider response
John, we are happy that your service with Garrett went well! Thank you for trusting Fox with your home!<br>Sincerely,<br>Rachel J.<br>Customer Relations Team
Other providers in Berlin worth comparing
Pest control near Berlin compare other Connecticut markets
Back to all Berlin exterminators or the full Connecticut directory.
Treatment and cost guides before you call
Ratings and reviews are sourced from public Google Business Profile data and reflect the date they were collected. They are not verified by this site and may change. This site is free to use. We may be paid by the companies listed here when you call or submit a request, which can affect where and how they appear. We are not a pest control provider and do not endorse, warrant, or guarantee any company's work, licensing, or pricing — always verify those directly.