About this provider in Upland
We are a small, family owned local business specializing in pest control services for homes and businesses whether ants, cockroaches, spiders, crickets, wasps, etc.
Rating breakdown from customer reviews
4.9
304 reviews
Customer reviews for ProCraft Pest Control
Pricilla Collier
Quarterly service, I have been a customer since the Covid 19 pandemic. Just terminated my service. The new office staff after 5 complaints failed to schedule appointments. The technician just shows up. This is horrible customer service.
Provider response
Pricilla, thank you for the honest feedback and kind words. Please do not ever hesitate to reach out to Patrick, Luke or I if you need anything and we will get you squared away immediately! Thanks again! Mike
Christopher Hopper
The inspector who came out was very professional and courteous. Amid the small talk he really took his time to inspect the perimeter of house and was very knowledgeable about his craft and matters of construction. I learned a lot in such a short time. More importantly, instead of creating a reason to earn money, which I wouldn’t put past other companies, he gave me money saving DIY advice. His honesty showed integrity and that’s why I’d call this place again. For clarity, I wasn’t charged as the inspection was free, and the issue didn’t require action. So, I’m not aware if the pricing is fair. But, given the attention to detail, professionalism, and genuine concern for my home, I would guess their pricing would also be reasonable.
Randy Sifuentes
Just switched to ProCraft Pest Control. Initial service performed by Brandon today. He was thorough and professional.
Craig Wallace
i’ve always taken care of ant issues on my own, however, this year the ants have taken over the house. I called ProCraft pest control. They came out the same day sprayed for ants and other insects. Brandon was very professional, he explained everything he was doing and put bait in areas where I was having ant issues. I will know in a few days What the results will be. The bait that he has put out is already seeing results in just a couple of hours. The picture below shows the ants eating the bait and will take that back to their Colonies. bye-bye, Aunts!! thank you Brandon !
Provider response
Hello Mr. Craig! <br>Thank you for choosing us to get those ants for you!! We will be sure to let Brandon know that you were pleased with his service. Please reach out if you need anything. All the best - ProCraft
Andrea Samaniego
Thought I saw a bee nest and someone was able to come out the next day. Brandon was awesome and found a second nest. Friendly, professional, and had great communication.
Provider response
Hello Andrea, <br>We are glad you called us before the bees settled in! Thank you for your kind words. Brandon will be happy to know you were pleased with his service. Reach out if you need anything! - ProCraft
A Jackson
I have been a customer of Procraft Pest Control for several years now. They offer a great product which has kept my home pest free, and they also provide excellent customer service. My latest treatment was done by their representative Brandon and he provided a great customer service experience. I am definitely a satisfied customer!
Provider response
Thank you for your kind words and for being a loyal customer of Procraft Pest Control. We're thrilled to hear that our products and customer service have met your expectations. Your satisfaction is our top priority, and we appreciate your continued support. If there's anything more we can do for you, please let us know!
Cabkarian
Excellent service, friendly and professional, I recommend Brandon and pro craft pest control 🫡🫡🫡
Provider response
Thank you sir for you kind words and taking a minute to let others know about your experience with us! Please don't ever hesitate to reach out to us if you ever need anything. Thanks again! Mike
Aisha Hoda
Amazing service. Thorough and got the job done!
Provider response
Aisha! It was a pleasure meeting you and thank you very much for your feedback!
Marc
Awesome experience with ProCraft. I reached out for a quote and the owner himself was in the area and stopped by the same morning. He walked my property and made recommendations. I opted for an annual service contract as it is priced very reasonably. ProCraft sent out Brandon the same day and he treated my entire property including my attic, basement, garage and rental unit. He answered my questions and took his time explaining the different treatment methods. ProCraft is a local, family owned business. They treated me like I am an important priority, and I really appreciate it.
Provider response
Marc, it was great meeting you too brother. We will have to stop by again soon and maybe you can let me relive my childhood disappointment of always losing on your Mortal Kombat 2 arcade system.. Mike
Destiny Edwards
We always have the best experience! Brandon did a great job per usual , being thorough and updating me along the way! Very kind! We love their services & are thankful to have them!
Provider response
We're so pleased to hear about your great experience with Robert and Isaiah! Thank you for choosing Pro-Craft Pest Control and for signing up for our quarterly service. We pride ourselves on thoroughness and kindness, and it's wonderful to know that our team lived up to these values during your visit. We look forward to seeing you again soon!
Ramiro magallanez
It was a good experience, but you had to come back a couple times to complete the job correctly..
Provider response
Thank you Ramiro for you kind words. Definitely call us if you need anything - touch ups, new pest issues, etc - and we will get you taken care of immediately! Thanks again sir<br>Mike
Matthew Gilday
Brandon at Pro Craft was excellent. He arrived promptly and did a way better job than the previous pest control company. I definitely recommend Brandon and Pro Craft!
Provider response
Thanks Matthew for your feedback. We definitely let the guys take their time and really appreciate you reaching out to us and letting us take care of your beautiful home<br>Thanks again brother<br>Mike
Jeremy
Great service and communication! Very happy!
Provider response
Thank you very much Jeremy, we really appreciate you and your trust in having us take care of your home!<br>Thanks again- Mike
Haley Craig
Procraft is great! We’ve loved their service, communication, and quality of work. We have had great experiences with their techs Brandon and Patrick as they normally service our house but we’ve never had a bad experience with any tech.
Provider response
Haley, you are great too! <br>Thank you for the kind review, made our day! Patrick and Brandon will be happy to know you have had great experiences with them. All the best - ProCraft
Curtis Kustic
Excellent service! They were on time, very thorough and very professional.
Provider response
Curtis, <br>Music to our ears! We are glad to hear the team was on time and very thorough. We always aim for that! We appreciate your support. - ProCraft
paul lara
I have been using Procraft for many years. All the employees including the owner are very nice and personable. They are well mannered and professional. I love supporting small businesses like them.
Provider response
Dear Paul, <br>We are so thankful for an awesome customer like you! We appreciate the kind words and look forward to seeing you again soon. We are grateful for your support of our small family business. Until next time - ProCraft
Gabriel Abarca
Brandon from ProCraft Pest Control did an amazing job—definitely a 5-star experience! He removed wasp nests, cleared out all the spider webs around my home, and thoroughly sprayed the inside. What really stood out was how knowledgeable and helpful he was. He took the time to explain what kinds of bugs are attracted to certain things and gave me some great tips to help prevent future issues. Professional, friendly, and very informative—I highly recommend Brandon if you’re looking for quality pest control service!
Provider response
Gabriel, <br>Thank you for taking the time to write such a thoughtful review! Brandon is great and enjoys taking the time to ensure you understand the "how's" and "why's" and we are thankful you noticed that. We look forward to seeing you again soon - ProCraft
Carolina A Hernandez
Brandon came today and gave an excellent customer service, he explained to me that he treated everything around the house all the foundation perimeter, windows, door trims and granulated the front yard… he did a great job and so happy with the services he provided … happy customer 😊
Provider response
Dear Carolina, <br>Thank you for taking the time to leave a review. We are glad Brandon kicked the bugs outta there! Happy customers make our day - and we are thankful that you are one of them! - ProCraft
Jonathan Clark
We’ve worked with the ProCraft guys for almost five years now and have always had a great experience. At this point, the entire crew has been to the house for a variety of jobs - quarterly maintenance for ants and spiders, bait traps for rodents that were destroying our patio furniture, and dealing with some bees that had decided to make a hive in our walls (and some great work by Mike sealing up the exterior of the home so it wouldn’t happen again). Mike, Luke, Patrick, Robert, Brandon and Dave have always been professional, willing to educate, and get the job done well. They’re responsive and easy to communicate with on projects and problems of any size. We’ve always recommended the ProCraft crew to our neighbors and will continue to do so for years to come.
Provider response
Thank you for your wonderful review, Jonathan! We are thrilled to hear that you've had a great experience with our team over the years. It's our goal to provide excellent service and support, and we appreciate your recommendations to your neighbors. We look forward to continuing to work with you!
Dr. Newell Canfield
We’ve been using ProCraft for many years! I prefer to support a family/local business! They’re all good people who get the job done with honesty and integrity! Thank you Mike, Patrick, and Brandon for keeping those mosquitoes at bay! They were eating us alive! Dr. Newell Canfield - Upland resident!
Provider response
Newell, Thank you so much for sticking with us all these years — loyal customers like you are the heartbeat of our family business! We’re so glad Mike and Patrick could help keep those pesky mosquitoes from turning your yard into their personal buffet 🦟😅. We truly appreciate your support and kind words about our team!<br>- Juliana, ProCraft Pest Control
Paula Green
Brandon was very gracious and helpful 😊
Provider response
Dear Paula, <br>Thank you for the kind review. We are so thankful you had a great experience with out team member, Brandon! We will be sure to let him know. Looking forward to seeing you again soon - ProCraft
Marlon Cardoza
Professional, polite and great service.
Provider response
Dear Marlon, <br>We're so glad to hear you had a great experience. Giving professional, friendly service is what we aim for each day! Thank you - ProCraft
Seldom Seen
Highly recommend Brandon for his thorough pest control service inside and out. He was professional, efficient, and did a fantastic job. 🌟🌟🌟🌟🌟🌟
Provider response
Seldom Seen, <br>Thank you for the review! We are glad Brandon was able to give you the service you deserve. We will be sure to let him know your compliments. All the best - ProCraft
Bryan Blitzer
Brandon came by for a service visit and was excellent. He polite, thorough, and careful around the house. It’s clear he takes pride in his work and want to make sure the job is done right.
Provider response
Bryan, <br>Thank you for the thoughtful review! We're glad Brandon took care of your home! He really does take pride in doing things the right way, and we'll be sure to share your encouraging words with him. We appreciate you trusting our family business! - ProCraft
Maria B
Excellent customer service!
Provider response
Dear Maria, <br>Thank you for the thoughtful words! We appreciate you and your support - ProCraft
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