Provider profile

Western Exterminator

4.4 stars from 215 customer reviews · 600 E Todd Rd, Santa Rosa, CA 95407

  • 4.4 out of 5 stars
  • 215 customer reviews
  • Santa Rosa, California
  • Open 7 days, Early hours, Evening hours
4.4
Rating
215
Reviews
Yes
Claimed
Yes
Website

About this provider in Santa Rosa

When pest problems plague your property, turn to Western Exterminator in Santa Rosa, the reliable pest control and exterminator solution since 1921. Our team of expert technicians has the skills to assess your unique pest situation and develop a customized pest management plan. Whether you need a on

Pests handledcrickets
Praised forprofessional

Rating breakdown from customer reviews

4.4

215 reviews

5
183
4
1
3
1
2
1
1
29

Customer reviews for Western Exterminator

RF

Rhonda Findling

6mo ago

Horrible company. They don't return calls, and they are totally disorganized. Turns out the sales guy gave us incorrect information about the treatment - service tech said treatment would not work. We asked to thus have our contract cancelled, but they billed us for $338 anyway. Unbelievable. I have called countless times to get it resolved, and they keep passing the buck to someone else in the company. Even before this, they said they would call to set up the service, and never did. I had to ca

Provider response

Rhonda Findling, we regret to hear about your experience with us. We want to address this matter further. Please email socialmedia@rentokil-terminix.com with your full-service address or customer number, phone number, and a review or service concern/request. We apologize for any inconvenience you ma

NW

Nathaniel White

1y ago

Nobody is on the same page regarding their own procedures. Called for 2 months to resolve a pest issue. I’ve been transferred around to different people with each of them saying a different thing. This was very frustrating as this has taken 2 months and currently still going. They said I’d be able to have service and it would be included in the package but when the technician came out they said it was only for an inspection, it’s not listed in the package and that I’d have to wait additional tim

Provider response

Hi Nathaniel, we regret hearing about your experience with us. We want to address this matter further. Please email socialmedia@rentokil-terminix.com listing your full-service address or customer number, phone number, and review or service concern/request. We apologize for any inconvenience you may

ST

Spynsir Tucker

8mo ago

If I can give 0 stars I would. I paid $1300 for bat removal, They put metal wire up by my garage and trapped the bats in my house, were they came into my house. i called multiple times, they kept saying Im going to send to manager, that was in November 2025, here we are in December still no call, they lied in the notes and said someone called and left a voicemail. I asked for a refund, crickets. Only a district manager can approve a refund, but surprisingly theres no number for them. Worst compa

Provider response

Thank you for posting your experience on Google! We would like to address this matter further. Please send an e-mail to socialmedia@rentokil-terminix.com listing your full-service address or customer number, phone number and your review or service concern/request. We apologize for any inconvenience

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Treatment and cost guides before you call

Ratings and reviews are sourced from public Google Business Profile data and reflect the date they were collected. They are not verified by this site and may change. This site is free to use. We may be paid by the companies listed here when you call or submit a request, which can affect where and how they appear. We are not a pest control provider and do not endorse, warrant, or guarantee any company's work, licensing, or pricing — always verify those directly.