About this provider in Santa Rosa
A Family Owned and Operated, Local Business providing quality and honest service to Marin County and Sonoma County.
Rating breakdown from customer reviews
4.9
142 reviews
Customer reviews for Sono-Marin Pest
Ross Townsend
Fantastic service. I've had positive experiences with both Richard and Morgan. Morgan in particular is extremely knowledgable, helpful, and personable. The type of guy that a lot of home service companies are missing: Someone who's passion for the work leads to great results for the customer.
Jessica Nieto
Sono-Marin Pest Solutions I would call back in a heartbeat. There team was so easy to work with. Friendly informative and hard workers. Thank you for taking care of our rat situation!
Provider response
Thank you so much for the kind words! We’re glad our team was able to help with your rat issue and make the process easy for you. We truly appreciate your trust and look forward to being here anytime you need us in the future!
Kathy Faherty
Every person I've been in contact with has been knowledgable and responsive to our needs for pest control. Wouldn't think of calling anyone else!
Provider response
Thank you for your wonderful feedback, Kathy! We're thrilled to hear that our team has met your pest control needs. Your loyalty means a lot to us, and we're always here to help!
Kathy Hotchkiss
Dillon and trainee came out today for an inspection and were very friendly and helpful. They explained my situation and gave me good advice and attention. After going though inspections with several companies I would definitely recommend Sono-Marin over the others. Both the office staff, Kitty, and the technicians were knowledgeable and helpful.
Peter Alexander
Outstanding! Stellar communication, attention to detail, extremely thorough, very high qualily, great staff!!!
alan ziff
These guys know their job and do it effectively and at a reasonable price.
Avery McGinn
I got 3 quotes from different pest control companies for rodent exclusion and clean up in the crawl space under my house and in the attic. Sono-Marin was the third company to come and do an inspection. Dylan, one of the owners, immediately impressed me with his knowledge, his professionalism, his communication skills, his proposed solutions, his pricing, and his meticulously clean service truck. I had confidence that he would take care of the problem and stand behind his work. My confidence was rewarded. The office staff have also been great; their email and text updates make everything clear and keep things on track. I am glad that I kept looking after the first two services did their inspections. Their proposals were more expensive and I did not feel confident in their analysis of what was needed. Sono-Marin's work was thorough, timely, and fairly priced. I have highly recommended the company to friends and neighbors, as well as to my general contractor. Call them first!! I am certain that you will be glad you did!
David Gavrich
Good communications is 95% of a company's success. I haven't even received Sono-Marin services yet, but their intake communications and advance noticing of my upcoming appointment have been stellar. I'm looking forward to working with them going forward.
Scott Cohen
Sono-Marin Pest Solutions is by far the most professional and organized pest control company I've ever dealt with. They always give plenty of advanced notice before appointments, the technician always checks in upon arrival. He takes his time and is meticulous in his work. He removes all spider webs and nests, uses different materials depending on the weather and pests he observes upon inspection, and keeps the rodent bate boxes full.
Christina de Zafra
5-star customer service all around! Communication was fantastic, from the booking call through the reminder emails and the text confirming the time of the tech's arrival. Morgan provided service and he couldn't have been more professional, knowledgeable, or personable. I highly recommend Sono-Marin Pest!
Lori G
I had an awful smell through my heating register and I knew exactly what it was. I called and they came out. I was very impressed with his patience and thorough understanding. He shimmied under my place and bagged the dead rat. He inspected the ducting and surrounding areas. Told me to call if any further problems. He was sincere and very reassuring. Hope I don’t need them again but if so, I won’t hesitate to use this company
Sheena Paulsen
Dylan from Sono-Marin is absolutely wonderful! He is kind, caring and knowledgeable!
Brian
Excellent service,friendly,knowledgeable and most importantly the rats are gone!!! Thank you
Joseph La Rosa
I have used Sono-Marin a few properties that I manage. They are professional and thorough. I highly recommend them. They are my first call when it comes to pest issues.
Ray
After 4 years and two other pest control companies, the professionals at Sonomarin Pest got our rodent issue solved! Tyler & Morgan were extremely thorough, friendly, tidy and professional. They were able to identify an entrance point missed for the prior 4 years by the two other companies and one that had been inadequately repaired. Tyler is a problem-solver, very knowledgeable and got the job done. We’re really pleased and impressed by this company’s service. Highly recommended.
JOYCE ARNS
UPDATE: This outstanding company is still keeping us bug free. Thank you Sono-Marin Pest. You make the process so easy. As always, Morgan was ON TIME and very helpful. He detailed every step and made the process easy! Thank you
Provider response
Thank you for sharing this! We’re so glad Morgan made the process clear and easy for you. We’ll be sure to pass along your kind words to him — he’ll really appreciate it!
Mike Bowden
Dylan has taken great care of us. We are extremely happy with the service we have had, his punctuality and his professionalism. I would recommend Sono-Marin Pest in a heartbeat.
john leyden
This has been such a great experience working with the folks at Sono-Marin Pest. Tyler has been so thorough and pleasant to work with. I also appreciate that when I initially called, an actual person answered and was able to get us started right away with the extermination of rodents. The work has been precise and Tyler has checked back several times to make sure there are no new access points. We really couldn't be happier with their work or their professionalism.
Debbie Walhof
professional in all aspects reliability, timeliness, and efficacy Dylan was amazing highly recommend
Pat Pointer
Very thorough inspection. Listened to my concerns in a professional, friendly manner They responded the next day to my concerns for a request to assess and treat our pest ( rat) situation. I highly recommend this service.
cookie wong
Sono-Marin was referred to us by our landscaper and we find the staff responsive, informed, friendly, flexible, punctual and professional. They are growing their business, and I have recommended them to family and neighbors. Our regular technician Richard is always pleasant when he checks in to hear my concerns, and I always learn something from him that helps us understand how to better manage pests on our property. Our quarterly service works for our needs, and it's a reasonable rate.
Robyn Cleaves
Richard was on time, friendly, efficient and knowledgeable. He was quick and considerate about the garden. Would definitely recommend!
Candace Key
We love Sono-Marin Pest! We switched over from Hitmen several years ago and couldn't be happier with the service we now receive. Morgan is so thoughtful and helpful. We always learn something from him about how to keep the pests at bay between services. Everyone we deal with at Sono-Marin is kind and considerate of our time. We would give them 10 stars if we could.
Provider response
Thank you so much for the kind words! We’re thrilled to hear you’ve had such a great experience with our team and that Morgan has been so helpful during his visits. We really appreciate your loyalty over the years and your trust in us to help keep your home pest-free. Your 10-star support means the world to us!
Cathy Miller
I was recently stung by 30 wasps after disturbing a wasp nest. I called Sono-Marin to destroy the nest, as I had been happy with them in the past. They would not come out that day, nor were available for several days! Totally unacceptable. I called another local firm and they added my issue as a priority and arrived the next morning. I now have a new pest control company. Note: I was one of their first customers. The owners were both friendly, helpful, and knowledgeable. Whoever they have answering the phones was snippy, rude and had no concern for my situation and that I had been stung over 30 times and wanted the wasp nest removed as quickly as possible, for my own safety and that of grandchildren who were coming for a visit. Original review: They are very thorough, professional and easy to work with with. I highly recommend them.
Provider response
We’re very sorry to hear about your experience and that you were stung — that must have been extremely painful and stressful. Unfortunately, our schedule was already fully booked at the time of your call, and we weren’t able to accommodate your emergency as quickly as you needed. We sincerely apologize that we couldn’t be there for you in that moment.<br><br>We also appreciate your feedback regarding how your call was handled and will be addressing this with our team to ensure that all customers are treated with compassion and urgency, especially in situations like yours. We’re grateful for the years you’ve trusted us and truly regret that this experience left you feeling let down.
mia simon
Some of the best customer service I’ve ever encountered. Called and was able to get an appointment within 48 hours. Tyler came out and handled all subsequent visits. Super friendly and educational. Properly diagnosed and solved our issue within the week. Scheduling/rescheduling platform is a breeze. Front office always answered the phone during office hours - a rare occurrence nowadays. Reasonable pricing. Did NOT try to upsell/oversell. Highly recommend!!
Provider response
Thank you so much for your thoughtful review! We’re thrilled to hear Tyler and our team were able to make the process smooth, educational, and effective for you. It’s great to know our scheduling system and office support made things even easier. We truly appreciate your recommendation and look forward to being here for you whenever you need us!
Christine Dunn
I have been using Sono-Marin Pest services for 6+ years. They are great! Dylan the owner is very nice and Morgan the tech does a great job.
Provider response
We truly appreciate you taking the time to leave this review. It’s been a pleasure serving you over the past 6+ years. Dylan, Morgan, and the rest of our team take great pride in delivering reliable service, and it's always rewarding to hear that their efforts are recognized. Thank you for your continued support — we look forward to being your trusted pest control provider for years to come.
Jeffrey House
Excellent service, knowledgeable and experienced,reasonable prices.
Provider response
Thank you for your kind words! We're thrilled to hear you appreciated the service and found our team knowledgeable. We aim to provide the best at reasonable prices. Your support means a lot!
Alan
sono marin always does a great job with rodent prevention at my house. tyler fixed my rodent issue in a small pump house. great customer service as well, couldnt ask for more
Provider response
Thank you for sharing your experience! We're glad to hear we were able to resolve your rodent issue and provide great service. We appreciate your support!
Richard Williams
These guys are the best! There a small personable company that always responds to every phone call or email. My house is rat proof!! Five stars highly recommended!
Provider response
Thank you for your thoughtful review. We're proud to offer responsive, personalized service, and we're glad to hear you had a positive experience with our team. It's great to know your home is now fully protected—your recommendation means a great deal to us!
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