About this provider in Redding
Big Time Pest Control is a locally owned, family-operated company providing trusted pest control in Redding since 2001. From home pest control and termite control to mosquito control, wildlife control, bed bug treatments, and full-structure fumigation, we handle it all. We also offer dependable commercial pest control…
Rating breakdown from customer reviews
4.8
835 reviews
Customer reviews for Big Time Pest Control
Kevin Oxley
Haylee was wonderful. Very friendly, polite, and professional.
Provider response
Thank you for your feedback, Kevin. We're glad to hear Haylee provided friendly, courteous, and professional service. We appreciate your trust and support.
AV Ross
Brandon with Big Time did a thoughtful and thorough job. He put me at ease explaining the hornet wasp problem.
Provider response
Thank you for the 5-star review, AV Ross. We're glad Ryan thoroughly explained your hornet problem and that you were satisfied with the service. If you need anything else or notice more activity, please reach out and we'll be happy to help.
Debbie Anderson
Very polite young man! He was informative.
Provider response
Thank you, Debbie, for the kind words. We’re glad our team member was polite and informative. We’ll share your feedback with him. We appreciate you taking the time to leave a review and look forward to serving you again.
taylor dockter
Promptly responded to a request for indoor service, polite, professional, thorough and timely.
Provider response
Thank you, Taylor. We're glad our team could respond promptly and provide polite, professional, thorough, and timely indoor service, and we appreciate you taking the time to share your feedback. We look forward to helping you again whenever you need us.
Greg Bartlett
Extremely detailed service. Very helpful in explaining out pest issues. Highly reccomend.
Provider response
Thank you for your feedback, Greg. We’re glad to hear the service was thorough and that everything was clearly explained. We appreciate your recommendation and the opportunity to help with your pest control needs.<br>
Emily Janelle Wood
Very considerate of letting me know that they are on their way so I can let my tenants know.
Provider response
Thank you for your feedback, Emily. We’re glad our team’s communication helps make the process easier for you and your tenants. We appreciate your trust and support.
Clinton Heiss
Good customer service
Provider response
Thank you for your feedback, Clinton. We’re glad to hear you received good customer service and appreciate you taking the time to share your experience.<br>
Shawna Mcdonald
Excellent Exterminator
Provider response
Thank you, Shawna — we appreciate the 5-star review and are glad our exterminator provided excellent service. If you need assistance in the future or have any questions, please reach out. We look forward to helping you again.
Amita Tare
Jacob was very professional and provided good guidance on the mice infestation and identified all the opening that were bringing the mice in the house. Highly recommend Bug time pet control and Jacob.
Provider response
Thank you, Amita, for the wonderful review. We’re glad Jacob was professional, identified the entry points, and provided helpful guidance on the mice issue. We appreciate your recommendation of Bug Time Pest Control and Jacob. Please reach out if you need any follow-up or further assistance.
Laurie Faniani
Great job, personable, professional and efficient. Appreciate the pictures and advice. Thank you!
Provider response
Thank you, Laurie! We're so glad you found our team personable, professional, and efficient. Happy the photos and advice were helpful. We appreciate your feedback and look forward to helping you again.
Ruthanna Tillman
Jona, a super sweet lady, was very helpful and professional.
Provider response
Thank you, Ruthanna! We’re thrilled Jona was so helpful and professional. We’ll pass along your kind words to her and the team. We appreciate you taking the time to share your experience.
Gregg Bauer
I have a mole or moles in my lawn Teresa came out to give me a quote and it was $500 for the first and second treatment plus $150 a month for a year with a $100 fee to terminate early. Maybe people in Redding have the money to waste on such a scam, but I’m not singing on to any kind of program like this.Go fish!
Provider response
Gregg, I'm sorry our quote felt like a poor value and that we disappointed you. Our quoted package covers the initial two treatments plus ongoing monthly maintenance to prevent re-infestation, and the early termination fee offsets set-up and product costs; all fees are listed on our written estimate. We also offer single treatments and shorter-term options if you prefer not to enroll in a year-long plan. If you'd like us to review or revise the estimate, please contact our office and we will gladly go over the line items and options. We appreciate the feedback.
Shannon Rawlins
Jessica was very respectful and helpful to get our communication issue taken care of for us And the guy that came out Brandon was also very respectful and informative on what he was doing
Provider response
Thank you for your feedback, Shannon. We’re glad to hear that Jessica was able to help resolve the communication issue and that Brandon provided respectful and informative service during his visit. We appreciate you taking the time to share your experience.<br>
julia gross
Two traps were added (we now have 3total). I cannot locate a 3rd trap. Two are at the back and attached to the chainlink fence. Please text or call with the third location.
Provider response
Thank you for bringing this to our attention, Julia. Please reach out to our office at your convenience, and our team will be happy to confirm the location of the third trap and assist you further.<br>
Sierra Nevada
Brady was professional and friendly. Explained the services to us and answered all of our questions.
Provider response
Thank you for your feedback, Sierra. We’re glad to hear Brady was professional, friendly, and took the time to explain everything. We appreciate you sharing your experience.<br>
Sue Wilburn
Jamie was thorough and gave me good advice.
Provider response
Thank you for your feedback, Sue. We’re glad to hear Jamie provided thorough service and helpful advice. We appreciate you taking the time to share your experience.<br>
Rhonda Michaelis
Kim’s customer service over the phone regarding my account was awesome!
Provider response
Thank you for your feedback, Rhonda. We’re glad to hear Kim provided helpful and professional service over the phone. We appreciate you taking the time to share your experience.<br>
Robin Stone
Making a special trip up here to get the wasps out of my truck! Such a hero!
Provider response
Thanks so much, Robin. We're glad we could help get the wasps out of your truck and make the trip worthwhile. If you need anything else, just give us a call.
Roger Hatton
Didn't clean webs on front porch. There is probably more webs I haven't checked yet...
Provider response
Roger, I'm sorry we missed the porch webs and thank you for letting us know. We aim to include web removal in every exterior clean and I apologize this was overlooked. We'll schedule a team to return and remove all webs at no extra charge or apply a credit to your account; please reply here or call our office and we'll arrange it promptly. We appreciate your feedback and will review our checklist with the crew to prevent this from happening again.
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Treatment and cost guides before you call
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