Shelby's Pest Control
Verified1829 Mangrove Ave, Chico, CA 95926
Open 5 days/week
About Shelby's Pest Control
Shelby's Pest Control, located in Chico, California, provides expert pest control services to keep your home or business safe and comfortable. We understand the unique pest challenges in our area and offer tailored solutions to effectively manage and prevent unwanted visitors. Trust Shelby's Pest Control to deliver reliable and professional service, ensuring a pest-free environment so you can focus on what matters most.
Rating Breakdown
4.1
★★★★☆59 reviews
Customer Reviews (30)
Response from Shelby's Pest Control
Thank you so much, Greg. We really appreciate you taking the time to leave a review.<br><br>We’re glad we could help take care of the hornet and wasp issue and that you felt good about the pricing. That means a lot to us.<br><br>If you ever need anything in the future, don’t hesitate to reach out. We’re always happy to help.
Response from Shelby's Pest Control
Thank you so much, Judy. We really appreciate the 5-star review.<br>It means a lot that you chose Shelby’s for your pest control. If you ever need anything or have questions down the road, feel free to reach out. We’re always happy to help.
Great work. Jake did an awesome job. Company wide very please.
Response from Shelby's Pest Control
Thank you so much, Johnson. We really appreciate you sharing your experience.<br><br>We’re glad we could help with your rodent control, spider treatment, and overall pest control service. Jake will really appreciate the kind words. He takes pride in being thorough and making sure everything is handled the right way.<br><br>It means a lot to hear you had a great experience with our team. Thanks again for trusting Shelby’s Pest Control. If you ever need ongoing pest control or help with a new issue, we’re always here for you.
Response from Shelby's Pest Control
Thank you so much for the 5 stars. We truly appreciate it!<br>It means a lot that you chose Shelby’s Pest Control, and we’re so glad you had a great experience. If you ever need pest control again, we’re always here and ready to help.
Shelby’s pest control has done an excellent job for us in two different homes now. My wife and I can’t thank them enough for their thoroughness and their rapid responses to any questions or unique pest problems we may encounter.
Response from Shelby's Pest Control
Jacob, thank you so much. We really appreciate you sticking with us across two homes, that means a lot.<br><br>We are glad to hear the thoroughness and quick responses have made a difference for you. Pest issues can pop up in all kinds of ways, so being able to handle both the routine stuff and the unexpected is important to us.<br><br>Thanks again to you and your wife for trusting Shelby’s with your pest control.
My family had had a really good experience with Shelby’s pest control and highly recommend them. The technician that comes to our house every month, Chris, is the best. He consistently calls the day before to let us know he is coming and is incredibly friendly and efficient.
Response from Shelby's Pest Control
Thank you so much, Stephine. We really appreciate the recommendation.<br><br>Chris will be glad to hear this. He does a great job staying consistent and giving that heads-up before service, and we know that makes things a lot easier for our customers.<br><br>We are glad your family has had such a good experience with Shelby’s. Thanks again for trusting us with your pest control.
Jake is amazing! Does a great job in keeping my home inside and out free of pests. I can text him in between his service date and he shows up the next day to take care of my home!
Response from Shelby's Pest Control
Thank you, Heidi and Thomas. We really appreciate the kind words.<br>Jake is great at what he does, and that level of follow-through and quick response is exactly what we aim for. Pest issues do not always wait for the next scheduled service, so being available when you need us matters.<br><br>We are glad to hear your home is staying protected inside and out. Thanks again for trusting Shelby’s with your pest control.
Response from Shelby's Pest Control
Thank you so much, Carrie. We really appreciate the 5-star review.<br><br>Glad we could help take care of the spiders and that you felt the pricing was fair. That is always our goal with every pest control service.<br><br>If you ever need anything in the future, just reach out. We are always here to help.
We’ve had a great experience with this pest control service at Rowdy Rose K9 Services. Running a dog training and boarding business means cleanliness and safety are non-negotiable, and they’ve been extremely reliable in helping us maintain that standard. They’re professional, consistent, and always communicate clearly about what they’re doing and what to expect. We’ve noticed a big difference since starting with them—especially important when you have multiple dogs on the property. Highly recommend them to any home or business owner, especially those with animals, who need dependable and effective pest control.
Response from Shelby's Pest Control
Thank you so much for this—we truly appreciate you taking the time to share your experience!<br><br>We know that in a dog training and boarding environment, cleanliness and safety aren’t optional—they’re everything. It means a lot to be trusted in a space where both animals and their owners depend on a clean, well-managed environment.<br>We’re glad you’ve seen a noticeable difference and that our consistency and communication have made things easier on your end. That’s always the goal.<br><br>We really appreciate the recommendation, especially coming from a business like yours. We’re proud to support Rowdy Rose K9 Services and help keep things running smoothly!
Response from Shelby's Pest Control
Thank you so much, Jeanne—we really appreciate the 5-star review!<br><br>We’re glad to hear you found value in the service, and it means a lot that you chose Shelby’s. If you ever need anything or have questions down the road, we’re always here to help.
Response from Shelby's Pest Control
Thanks so much, Aiko—we really appreciate it!<br><br>Glad we could help get everything handled with the spiders, roaches, and general pest control. That’s exactly what we’re here for.<br>And it means a lot to hear you felt the pricing was fair too—we try to keep things straightforward and effective.<br><br>If anything pops up down the road, don’t hesitate to reach out—we’ve got you covered!
Service is great. Billing not so responsive. I've asked on more than one occasion to not make my email address the only recipient of your billings. Please call my office and ask Pam for her email. Thank you.
Response from Shelby's Pest Control
Thank you for the feedback—we really appreciate you taking the time to share this.<br><br>We’re glad to hear the service has been great, and we also hear you on the billing communication. That’s definitely something we can improve on, and we appreciate you calling it out.<br><br>We’ll make sure our office reaches out to get Pam’s email updated so everything is going to the right place moving forward. In the meantime, if there’s anything urgent, feel free to give us a call and we’ll get it handled right away.<br><br>Thanks again—we value your business and the opportunity to make this right.
Great communication and customer service
Response from Shelby's Pest Control
Thank you so much, Laura—we really appreciate you taking the time to leave a review!<br><br>Clear communication and good service are both things we take seriously, so it’s great to hear that came through during your experience. We’re glad we could help!<br><br>If you ever need anything in the future, don’t hesitate to reach out, we’ve got you covered.
Jeremy is great! He is always on time & gives me a day notice so I can open the gate for him.
Response from Shelby's Pest Control
Thank you so much, Dawn—we really appreciate your continued support!<br><br>Jeremy is great about staying consistent and giving that heads-up ahead of time, so we’re glad that’s been helpful for you. We know little things like that make a big difference.<br><br>We’ll be sure to pass this along to him—he’ll love hearing it. Thanks again for trusting us with your service!
Response from Shelby's Pest Control
Thank you so much, Philip—we really appreciate the 5 stars!<br><br>It means a lot that you chose Shelby’s, and we’re glad we could provide a great experience for you. If you ever need anything in the future, don’t hesitate to reach out!
Very friendly and helpful staff
Response from Shelby's Pest Control
Thank you so much—we really appreciate your feedback!<br><br>We’re glad to hear the team was friendly and helpful, and that you had a good experience with your service. Fleas, mites, and ants can be tough to deal with, so it means a lot to know we could help.<br><br>Thanks again for choosing Shelby’s—we’re always here if you need us!
Response from Shelby's Pest Control
Thank you for your feedback James! We are proud to offer our community afforable pest control. We appreciate you letting others know you enjoy our services, it truly helps us grow!
Response from Shelby's Pest Control
Thank you for leaving us an awesome review! We look forward to providing great pest control services to you and your family!
Good price, reliable service, I asked for a few custom things and they remember every time. Always friendly and cordial as well :) Thank you Cody!
Response from Shelby's Pest Control
Thank you so much for the kind words—we really appreciate you taking the time to share this!<br><br>It means a lot to hear that the consistency and attention to detail are coming through. We know those “little” custom requests aren’t actually little when it comes to your home, so we’re glad Cody has been taking great care of you.<br>We’ll be sure to pass this along to him—he’ll appreciate it just as much as we do.<br><br>Thanks again for trusting us with your service!
My technician Jordan is fantastic.. He always calls a day ahead of the treatment time to confirm..
Response from Shelby's Pest Control
Thank you so much for sharing this—we really appreciate it!<br>Jordan takes a lot of pride in staying consistent and communicating ahead of time, so it’s great to hear that it’s making a difference for you. That extra heads-up can go a long way.<br>We’ll make sure he sees this—he’ll be glad to know it doesn’t go unnoticed.<br><br>Thanks again for trusting us with your service!
Driving on 273 and as irract as this driver was makes me wonder about the company itself. Driving in a company truck
Response from Shelby's Pest Control
Hi there, thank you for bringing this to our attention. We take safety and professionalism on the road just as seriously as the services we provide. We’re currently looking into this to ensure the situation is addressed appropriately. If you’re open to sharing more details, please feel free to contact our office directly. We appreciate the feedback.
Terrible service they never show up and never call you back.
Response from Shelby's Pest Control
Hi Scott,<br>We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. That’s not the level of service we strive to provide to our customers in Northern California. We’d like to look into what happened and make things right.<br><br>Please reach out to us at info@shelbyspestcontrolpro.com<br> or give us a call at (530) 343-0603 so we can personally assist you and ensure your concerns are resolved quickly.<br><br>– The Shelby’s Pest Control Team
This business is ridiculous, one year ago one of their guy claimed they did our home, but our gate is locked, he has no way to get in, we call them at least 4 times after they continue sending the bill, the woman Cheryl or Sharon every time said the same thing,” I will let my manager know”, today again we get one more mail saying we own them money! After 13 months! Ridiculous business! Monday I am going to send them a letter , if they keep harassing us like this, I will report them in the city whatever for charging customers for not doing their job!
Response from Shelby's Pest Control
Thank you, Elizabeth, for letting us know about this. The mission of Shelby's Pest Control is to handle every type of pest efficiently and affordably.<br> and your feedback helps us get better. We are looking into this issue and hope to resolve it promptly.<br>
We had 2 locations serviced by them, our office and our home, for our office , the guy showed up, parked his car, within 5 minutes, he packed everything ready to leave, we had ants crawling in our office everywhere, under eaves, a lot of spider webs, so we cancelled their service. for our home, they charged for not doing the work, two times our gates were locked , their service guy no way can drove in at all, and one time we were out of town for a few days , they still sent us the bill to pay. let alone their work didn't prevent ants entering inside at all. Today we got one of their overdue bill again, same thing keeps repeating, we have had cancelled their service if not 10 months, at least 8 months by now. Shellby's was good , we have been using their services for years, but now something went wrong.
Response from Shelby's Pest Control
Thank you for sharing your concerns with us. We apologize for any inconvenience caused during your visits. We will address this issue with our staff to ensure that issues like yours don't happen again. If you have any further questions or concerns, please don't hesitate to reach out to us
So very unprofessional. I've called numerous times because they keep billing me without doing the work. I have yet to receive a call back. I've tried to cancel their service because one of their tech spit chew into my planters and they would not leave me alone about finishing my contract. I was told I could cancel at any point, what a lie.
Response from Shelby's Pest Control
Thank you for letting us know about this, Amanda. We are looking into this issue and hope to resolve it promptly and accurately.”
I used them for a year per the contract I signed and paid the contract off fully also stating at the same time I no longer want to continue using them and to cancel because I would call if I needed them again. Never again again now. A few months later I received a call about a bill and I told them I had paid the contract in full already and at the same time I paid it in full, told them I wanted to cancel any further services. They said they would have things taken care of. Now another few months later, I received a call from a private number and answered it. The first call disconnected and then they immediately called right back stating I had a bill. I told the woman I had already paid the bill in full and she proceded to tell me they were sending the bill to collections now and hung up. I called Shelby's Pest control back and left a message as they didnt answer. I am still waiting to hear back.
Response from Shelby's Pest Control
Hi Sabrina, thank you for bringing this to our attention.<br><br>We are sorry to hear about your experience. What you described is not the level of communication or service we aim to provide, especially when it comes to billing and account closures.<br><br>We would really like the opportunity to look into this and get it resolved for you. There may have been a miscommunication or account error, and we want to make sure everything is handled correctly.<br>Please give our office a call at your convenience or send us a message with your information so we can review your account and clear this up as quickly as possible.<br>We appreciate you reaching out and hope to make this right.
Bad company!! Do not use this one. They charged for services not provided. We asked for a proof but they ignored and charged late fees. DO NOT have a business with them!!
Worst company on the face of the planet. DO NOT trust these crooks. Very unprofessional and only trying to cheat people out of a buck. Literally, the worst company I've ever come across. You have been warned.
They enter my backyard every month to spray without calling or leaving notes. I have called and have given the service people notes to please notify me first. That was a year ago.
Contact Information
Phone
+1530-343-0603Address
1829 Mangrove Ave, Chico, CA 95926
Website
shelbyspestcontrolpro.comHours
Services
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