Southwood Pest Control

I had to sit on my thoughts from my inspection yesterday before writing this because I wanted take as much emotion out of this as possible. We live with the Fullerton water stations right behind our home. Any every time they work in the that field the rodents run, this last start of construction lasted a few weeks. So we now have rodents in our home- We have been in this home for over 25 years and only 3 times had an issue with rodents, years apart mind you. This is the first in just over 10 years we have had an issue. I had tried on my own to catch them but finally gave up and called for help. I have NEVER ever been told to cut all the trees down and have nothing near the home at a minimum distance of 16 feet. I have NEVER been told to get rid of all our animals. I have NEVER been told to get rid of our cars- classic cars by the way that are probably worth more than this guy makes in a year. I have NEVER EVER been called Hoarder or even remotely compared to one. Seeing that he upset me, he was quoted to saying, "I don't mean to upset you but I want to be honest and anyone who tells you they can help will just be taking your money."m As he proceeded to walk through the house, I explained that the only proof of activity was in our bedroom, the closet and mostly likely the attic. He looked around the house, literally huffing looking at the walls- he pulled the attic ladder down said ya, I see rat poop, I'm not even going to go up there- closed it checked some stuff in the kitchen and bathroom. Then again made a point to say, Ya i can't even get to the walls to see if they have come through the drywall there is so much stuff. I replied telling him that I had already moved everything along the main walls of the room and there was no holes in the wall or the floor. He went outside, looked around said he wasn't going under the house because a brach of a bogadega plant was by the entry and "it would tear him up." I was more than willing to cut the branch but saw no reason to do so when he said he wasn't going under. During the time he was at my home, it was clear to me that he didn't want to be there, nor had any intention of helping or offering a solution other than saying, "well we might be able to do some traps but it's probably going to cost you a $1,000 dollars and around $375 a month for us to keep coming out to remove them and that could be a lot for you. AND we warranty it because of all your stuff. The final straw was him telling me, "you're gonna have to live with them. He has no knowledge of our financial situation and what we can and can't afford it wasn't his place to assume. If you need support with rodents, call a place that specializes in them- it would have just been better had he come by and kept driving. As one final side note- he was more than 30 minutes early for the appointment and failed to call me, so when he arrived I had to cut a work meeting. I will be posting this review everywhere I can because your treatment of me was beyond degrading. (Photo below of what he compared to hoarders house).

Trustworthy company, best costumer service, prices are great and super responsive. You can truly rely on this family owned company Yasmin and Heidi are great!! Thanks for everything!

This company is wonderful. Family owned & operated for generations. It's no wonder they've been in business so long (since 1974). They really take care of their customers & make sure that your experience is as pleasant & simple. Really great staff all the way around from the inspectors who are extremely knowledgeable to the office personnel who are so polite & flexible. You need a termite Company or pest Control company then Southwood is the answer!

Chad was amazing! He came to our house multiple times to inspect the situation so he could get a clear understanding. The prices were reasonable, the work was done on time and professionally every step of the way! I would recommend them to anyone who needed this type of service!