Econex Pest Management

Dear Sir/Madam, My name is Adam, and I have left several voicemails over the past week regarding initiating new service, based on a recommendation from a friend. I have not yet received a return call. Could you please confirm if your services are currently operational?

This company has an extremely bad reputation. I previously canceled my service, but they failed to actually process the cancellation and continued sending service notifications. I have called their office dozens of times, and no one has ever answered. Despite this, they still sent a technician to my property. No service was performed, yet I was charged anyway. To this day, I am still unable to reach anyone at the company. This is completely unacceptable and extremely unprofessional.

I have been using Econex since 2019, but the service has been declining. I used to have the same technician every time, but after he left, a different technician shows up on each visit. The technicians don’t seem very experienced, as they only spend about 10 minutes spraying the perimeter of my home. We have many spider webs around, yet they never take the time to de-web them. And I need to keep reminding them to check the bait stations and glue traps. Additionally, they introduced a new policy requiring customers to leave their property for two to three hours during interior treatments. I was never informed about this. When I mentioned it to one of the technicians during a visit, they said they couldn’t proceed and that I would need to call the office. I’ve been trying to reach them all month, but they never answer or return my calls. I have already paid for the service, but it remains unfinished. Is this company a scam?

Beware! Do not do business with Econex! Terrible customer service! Have been a customer since 2009 when it was called Barrett and then they sold to “Scout” who later sold to Econex. You used to be able to call the office and someone would answer and you could reschedule or ask for additional service. Over the last six to eight months now all calls go to voicemail and no one returns them. The web site portal is useless and you cannot reschedule anything on line or chat with anyone. I’ll be going over to their office in Anaheim and cancelling my service and go with another pest control company.

Our Econex service provider, Jake, is always efficient and attentive. He consistently checks in with us upon arrival to ensure any special requests or needs since his last visit are addressed. We are very pleased with Econex and Jake in particular.

No customer service. Looks like I’m not the only one not able to get a hold of anyone. I have emailed 3 times, left 2 voicemails and called 3 different numbers found on website/bill/Google. I’m also not able to get into my online portal. Trying to cancel service. Based on other reviews I’m sure I won’t be hearing back from anyone and will just have to contact credit card company when my next charge shows up. UPDATE: Apparently a Google review is the only way to get a response! After multiple attempts over 2 weeks and no response, I finally got a cancellation confirmation text within a couple hours of leaving a Google review.

Jakes been amazing and super helpful with all of our needs!!! We’ve had his company for many years and have had nothing but great experiences!

Jake was helpful, kind, thoughtful and an asset to your company. Do all you can to retain him.

Exceptional customer service.Jake, our service technician provides great service and is very knowledgeable about the products used to treat pests on our property. He listens to our concerns, explains options, and provides solutions to meet our expectations. Thank you!

I've used this service for years, and their customer service has declined over time. I have emailed and left multiple messages, but I haven't received a response from them. Impossible to work with a company like this. When they are scheduled for their quarterly spray, they call you with a recording and instruct you to ensure your gates are not locked. I will be canceling and looking for a new service provider after more than 7 years of service.

I have called and emailed them 3 times in the past 3 months. They are deducting from our account and not servicing our home.

I’ve been a customer for about 15 years The technician is the best. The response from the company been good. Any concerns have been expedient. Highly recommend

Jake always takes excellent care of our pest control needs, and he's always prompt, friendly and thorough. I know that if we ever have any issues between services, he's happy to come by and treat the issue! I would recommend Jake and Econex to anyone looking for pest control services.

Unreliable and ineffective I have ants problem at home and after their service did not solve the problem. More than half of the time you call their numbers no one picks up. I couldn't even schedule a follow up service because when I finally get to speak to someone, I was told they can't schedule an appointment for me.

We've been subscribers of the Econex quarterly plan for many years. Jake is very accommodating, knowledgeable, courteous, and thorough.

Econex has been my pest control company for over 10 years and I’ve been very happy with the service provided by Jake from the very beginning. He always does a great job and responds promptly to any questions or concerns I may have between service calls. I especially like that the stuff they use is pet safe after it dries in about 30 minutes. I highly recommend Jake and Econex to anyone that needs assistance with pest control. ⭐️⭐️⭐️⭐️⭐️

Our property has been serviced for years by Jake and he us amazing. Always provides excellent service. I feel safely protected from the creepy crawlies! Thanks Jake!!

We’re so thankful to have Jake as our pest control service person. It’s very easy to communicate with him and get him out here if we ever see anything weird. A few years ago we had a bad problem with crickets and he came out multiple times and luckily we haven’t had many problems with them since. If we ever see spiders or anything like that, the company is quick to send somebody out here. Jake is also very helpful when it comes to educating us on what we could do to help prevent any pest. Thank you guys so much for your great service.

Jake has done an outstanding job servicing my home for years. He has gone above and beyond to ensure we were taken care of and any issues outside the norm were dealt with quickly and efficiently. From bugs to rodents!

Our technician, Jake, was professional, thorough, and kind. Very pleased with the service!

Jake has been servicing our home for a couple years now, and he’s helped us with every bug problem we’ve had through the seasons! He’s comes at a regular schedule every few weeks, but if there’s any new problem we’re having, it’s nice to be able to call him out when we need. Thanks Jake!

Econix has been proven to be a good company. Their product has been excellent for the past 5 years that I have used them. Since contacting with them I have never again had a bug or 🐜 ant issue. My technician Jake is kind curious, always on time and knows his job better than any other technician I have encountered. Recommending Econix and Jake is my pleasure.

We have been with Econex for a little over 10 years. Our service technician Jake is thorough, professional, and very knowledgeable. We trust him explicitly and value his continuing service at our residence monthly. We have peace of mind that our home is free of pests. For after all, we don’t like being bugged!

Jake is an excellent worker, very courteous, professional and knows what he is doing. Arrives on scheduled time promptly.

Jake is an amazing tech. Very helpful and goes above and beyond to answer questions with helpful information.

Jake is my service provider and he does a great job. Needed additional service when ants started large trails near house and patio. He was timely and efficient. Always polite and represents your company in a very positive way. I enjoy working with him to solve pest problems

Jake is our service technician. He has been with us for a few years. He definitely takes pride in his work and is thorough in completion and explanation. At the start and end of each visit, he communicates well with us and confirms that we understand his concerns if any. He is welcome to suggestions that we may have and addresses them properly. He is prompt and a very nice person.

Very happy with Jake he always does a great job here at my property.