Chem Free Exterminating
Verified5101 E La Palma Ave #100g, Anaheim, CA 92807
Open 5 days/week, Early hours
About Chem Free Exterminating
Chem Free Exterminating, based in Anaheim, CA, has proudly served Los Angeles and Orange County since 1989. As a trusted family-owned pest control company with 35+ years of experience, we specialize in termite inspections, Custom Wood Repair, Tim-Bor Treatment, Bed Bug Fumigation, Orange Oil Treatment, and Structural Tent Fumigation. Our licensed professionals deliver honest, effective, and eco-conscious solutions tailored to your home's needs. Bonded, insured, and in good standing with the Structural Pest Control Board, we ensure safe, thorough pest protection with unmatched integrity.
Rating Breakdown
4.8
★★★★★197 reviews
Customer Reviews (30)
ChemFree Exterminating was friendly, responsive, and did an excellent job from start to finish. Their pricing was very reasonable, and when we needed extra bags, they delivered them quickly without any hassle. Everything was handled smoothly and professionally. I definitely recommend them!
Response from Chem Free Exterminating
Thank you for taking the time to share about your experience! We are so happy to hear that we were able to provide you with the quality customer service that you deserve. We appreciate your recommendation and your 5-star rating!! :) - Brittany Mathis
Chem free was great at communicating their process from start to finish. It made the process alot easier
Response from Chem Free Exterminating
Thank you, Suzanne! We're so happy to hear that our communication made the process easier for you. I will be sure to pass your compliments along to our team! :) - Brittany Mathis
I would highly recommend ChemFree! Everyone was extremely friendly and knowledgeable from the initial inspection to the services received. The gentleman, Jose, performing the service was friendly and very efficient. Overall, I am very pleased with ChemFree and will definitely continue using them!!
Response from Chem Free Exterminating
Thank you, Nicole! We appreciate you taking the time to share about your experience with us and will be sure to pass you kind words along to Jose!! :) - Brittany Mathis
Bryce Mathis was knowledgeable and very helpful from the estimate to the conclusion of the extermination. The team that showed up to tent was very nice and professional as well. Great experience and they are highly recommended.
Response from Chem Free Exterminating
Thank you, Angela! We appreciate your kind words and your glowing recommendation!! :) - Brittany Mathis
So glad I found Chem Free! From the initial request, made on a Sunday afternoon query, I received a call in minutes to schedule an appointment for the inspection of termites. Tuesday, Bryce was on time and the most helpful! The inspection was only about 15 minutes and he gave us the rundown of our options. We already knew we had them, they were harassing us by swarming out of the skylights in our living room, it was now just a matter of planning. The packing was the hard part, you don't realize you have so much stuff until you have to pack it. But I personally love a good purge. Scheduled the appointment for a fumigation, still "bugging" Bryce along the way, never once did he get frustrated or irritated with the questions. He always responded immediately and continued being helpful. Fumigation team arrived during the given window and got right to work, they were kind, professional, and respectful of property. They even came back the next day to make sure everything was secure. 2 days, and we were back in the house and my little baby cat was no longer staring at the ceiling. Wonderful experience, would highly recommend, my suggestion, start purging early, its good for the soul. My neighbors on both sides have Bryce's contact info as well now. Feel free to say hi Bryce when you come back! Appreciate your exceptional customer service!
Response from Chem Free Exterminating
Wow - thank you, Courtney! We're thrilled to hear about your positive experience with Bryce and our team at Chem Free and will be sure to pass along your kind words! Thank you for the referrals - we really appreciate them!! :) - Brittany Mathis
They did a great and phenomenal job in making sure the house was repaired and treated properly. They really put in effort and went out of their way to fix things.
Response from Chem Free Exterminating
Thank you, Gurmeet! We really appreciate your kind words and are so glad we could help! :) - Brittany Mathis
They were awesome! Called in a Sunday, here by Tuesday and gave us many options for treatment. Fast, friendly and honest.
Response from Chem Free Exterminating
Thank you, Jeannine! We appreciate you taking the time to share about your experience with us and we are happy to hear that we were able to meet your needs and exceed your expectations! :) - Brittany Mathis
Response from Chem Free Exterminating
Thank you for your 5-star rating! We appreciate your business! :) - Brittany Mathis
Bryce Mathis, the representative for ChemFree, was the consummate professional. His timely responses to my questions and concerns was reassuring. His team players were also helpful. I had facial boards replaced and the workers showed up on time and cleaned up afterwards. The fumigation team arrived at my home at the exact time I was told they would arrive. They, too, were organized and diligent at doing their job. My overall experience was excellent and the price was reasonable.
Response from Chem Free Exterminating
Wow! Thank you for your glowing review!! We appreciate you taking the time to share about your experience with us and will be sure to pass your kind words along to Bryce and the rest of our team! :) - Brittany Mathis
I would give the team at Chemfree a 10//10 Communication was great. Pricing was fair, Work was Excellent. they did both the Woodwork and Tenting. I’ve already referred them to a neighbor… very happy with the job they did.
Response from Chem Free Exterminating
Thank you, William! We're thrilled you're happy with our service and appreciate your referrals. :) - Brittany Mathis
Chem Free Exterminating Company is reliable and professional. The staff provided us with a great quote as well as excellent needed service. We needed more bags to bag our food and medication as we have emergency food items to secure as well. The information given to us was accurate and made us feel secure that the process is safe. They adhered to the schedule given and everything came out with no problems at all. Thank you for a great job done!
Response from Chem Free Exterminating
Thank you for taking the time to share about your experience with Chem Free - we appreciate your kind words and your 5-star rating! I'm so happy to hear that we were able to provide you with quality customer service from start to finish!! :) - Brittany Mathis
The crew was professional, caring, thorough.
Response from Chem Free Exterminating
Thank you for taking the time to share about your experience with Chem Free! We appreciate your business!! :) - Brittany Mathis
Bryce was professional in his assessment. The team was prompt, did nice work and cleaned up well. Their wood replacement crew did a fantastic job.
Response from Chem Free Exterminating
Thank you, Jennifer! We're thrilled you were pleased with Bryce and our team's work. I will pass your kind words along! :) - Brittany Mathis
I was very happy, with the speedy communication, when I had questions. The prize was reasonable, they provided me with everything needed for the fumigation process. My house was ready to go as promised, and Ivwas giving 3 years warranty. I recommend Chem Free Exterminating
Response from Chem Free Exterminating
Thank you, Maria! We appreciate your recommendation and are glad that we were able to meet your expectations and provide you with quality customer service! :) - Brittany Mathis
They did a great job on both houses for a good price. I would use them again!
Response from Chem Free Exterminating
Thank you for your 5-star rating! We appreciate you taking the time to share about your experience with us! :) - Brittany Mathis
Response from Chem Free Exterminating
Thank you, Carlos! We appreciate your 5-star rating!! :) - Brittany Mathis
Response from Chem Free Exterminating
Thank you for your 5-star rating!! :) - Brittany Mathis
Chem-Free crew were prompt, efficient, knowledgeable and courteous. They took the time to address my concerns regarding termite treatment and providing advice on what to look before my next service call in a year. One unexpected result of the use of Orange Oil and Bor-Ac, was the pleasant light fragrance of orange blossoms for the next fee days. Nice!
Response from Chem Free Exterminating
Thank you for leaving such a wonderful review, Cynthia! We appreciate you taking the time to share about your experience with Chem Free and are so happy to hear that you were pleased with the service provided and with the results!! :) - Brittany Mathis
My husband and I moved to the area in November and needed to address a termite issue. We put it off because it seemed like a lot to deal with but Matt at Chem Free made the entire process so easy and fast. Bryce was able to do an inspection within a couple days of me calling and was very thorough and transparent. I was able to schedule termite treatment the week after. Pricing is super fair, I’m so pleased with the process and how great Chem Free is! I highly recommend and will use their services if ever needed again.
Response from Chem Free Exterminating
Thank you, Liz! We're so happy that Matt and Bryce made the process quick and easy for you. We appreciate your recommendation and wonderful review! :) - Brittany Mathis
Great service and quality work
Response from Chem Free Exterminating
Thank you for your 5-star rating and review!! :) - Brittany Mathis
This company left their extremely large and heavy wood beam scaffolding at my elderly parent’s house after tenting for termites in October. It is now April, and despite many calls & numerous requests, they still haven’t come to pick it up. It’s too large and heavy for us to move, what a nightmare. Don’t use this company!
Response from Chem Free Exterminating
Hello Jessica, Thank you for reaching out! We did fumigate your parent's home, however we did not use or leave that wood scaffolding on their property. When you initially reached out to our office about this, we wanted to go the extra mile be helpful and offered to have our truck come by to pick up the beams - even though they were not ours to begin with. Unfortunately when our team arrived, no one answered the door and we were unable to help. I apologize for any misunderstanding. - Brittany Mathis
Two weeks, and they still haven't reached out. Not good customer service.
Response from Chem Free Exterminating
Hello Gregory, I apologize for any miscommunication. How did you originally reach out to our company? I have searched for your name but I don't have any record of you contacting us - if you would like to call our office directly or send me your information, we would be happy to schedule an inspection. I look forward to hearing from you so that we can clear this up and help take care of your termite needs!! :) - Brittany Mathis
Recommended by Nextdoor neighbor app. Employees were friendly and professional. My only complaint is they locked one of my garage door from the inside. When I came home and tried to open it, it wasn’t opening. Upon checking the door, I say the lock hatch was secured and my garage door was bent on top. I wish they would have told us about this or at least unlock it prior to leaving.
Timely and efficient. But hard on the plants outside.
I called Chem-Free Exterminating because I had a new porch installed and was told there MIGHT be termites in my home. I also have a major flea problem. I called and requested an inspection. The agent came out and did not inspect a THING! He just immediately said I needed to be tented $2,200. I paid the money and my house was tented (after no inspection) and still have fleas and I’ve not seen one dead termite. I want a refund, this is the worst experience I’ve had in my life.
Response from Chem Free Exterminating
Hello Kathy, We apologize for any confusion and I appreciate you taking the time to chat with me on the phone. Like I stated during our conversation, our inspector did a visual inspection when he was at your home, measured for a fumigation - as requested - and gave you a price to tent fumigate for termites. He did recommend that you have your home re-treated for fleas (which is not a service that we offer) by another company and made it clear that our fumigation does not guarantee the removal of any other pest -- which was also stated in the contract that you signed. We are so sorry that you were unhappy with the results and hope that our conversations cleared up any confusion. - Brittany Mathis
The owner was unprofessional and rude to say the very least. Dan lazily inspected our house for termites and was yelling “do you understand, you don’t have termites” when we asked for clarification because another company had checked our house and said there were. This behavior is unacceptable for any business. I highly suggest going to someone else
They were my Father past away recently and noticed that there were wood shavings in his garage. They treated the house two years ago. My Pop I guess forgot to pay the warranty so what they what they did as a courtesy was allow my to pay the warranty because is was close to when he would renew and they came out and treated the house and save us a lot of money. Thankful for their kindness.
Response from Chem Free Exterminating
Thank you, Robert, for your review! We were happy to help.
My family’s experience with ChemFree and its owner, Daniel Murphy (Dan), has been unprofessional, and the reliability of the product is very questionable. Below is a summary of our experience. About a week ago, our family noticed that there were termite droppings in one of our bathrooms, as well as, in our garage. Since we had previously tented our home with ChemFree, we called them and arranged for someone to come out and give an assessment of the droppings. On the day of the scheduled visit, Dan Murphy, the owner, came and assessed both areas where the droppings were found. During the visit, Dan assured us that we “definitely had termites”, and that they had “been there for four or five years”. That was a surprise for us to hear considering we had just had our home tented with ChemFree in February of 2014. When we communicated to Dan that we had worked with them not too long ago to tent our home, he noted that the sticker on the side of our home indicated that the last time our home was tented was in 2010. We asked if he could contact his home office to verify that ChemFree had not serviced our home since 2010. He claims he made the call, and that there was no information regarding any fumigation services to our home. Because we were so sure we had worked with them, we investigated our bank records, and we were able to obtain the check information from the check issued to ChemFree as payment for the fumigation service back in February of 2014. Once we had that information, we called the home office again, and asked them to please confirm that services were provided during that time. Eventually, ChemFree was able to find the information pertaining to our service from 2014. Naturally, we had some questions regarding our situation, and Dan’s response was that, “he needed to review our file and would get back to us tomorrow”. Tomorrow came, and we did not hear from Dan. It was on us to call him to get some clarity on several issues: (1) Why was the sticker on the side of our home not updated to reflect the latest year of service? (2) If the last time we had our home tented with ChemFree was in February of 2014, and that service came with a three-year warranty, how is it possible that the ChemFree assessment revealed a four or five year termite issue? It is only October of 2018, and that assessment would suggest that the treatment only worked for about a year. Did the product not take to our home? (3) As repeat customers, why was our file non-existent/not reviewed until after we provided the check information indicating we had paid for services with ChemFree already? (4) Why didn’t we get a call back from the owner when he said he would call us back to clear up our concerns/questions? If you are considering engaging ChemFree’s services, we hope you keep our experience in mind.
This company tented my mom's house and after they took off the tent when she was able to come back home she noticed that some of her things were missing (jewelry and money) I would not recommend this company.
Response from Chem Free Exterminating
Thank you for your feedback. We are so sorry to hear that your experience with ChemFree was disappointing. Our goal is always to make sure that our clients receive a quality product and great customer service - please email the police report to chemfreemurphy@aol.com so that we can follow-up.
We had a bad experience with this termite control. I would not recommend them to anyone. They gave us a 1 year guarantee and termites never went away. The inspector named Seth Padget promised termites would go away, but that wasn't true. It was a waste of money.
Response from Chem Free Exterminating
Thank you for your feedback. We are so sorry to hear that your experience with ChemFree was disappointing. Our goal is always to make sure that our clients receive a quality product and great customer service - please feel free to call our owner, Dan Murphy at (562) 244-5656 to discuss ways that we can follow-up.
Contact Information
Phone
+1714-533-7800Address
5101 E La Palma Ave #100g, Anaheim, CA 92807
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