About this provider in Green Valley
Locally owned and operated by the Bennett family since 1964, Bill’s Home Service Company is one of Southern Arizona’s largest providers of Termite and Pest Control services. Also, under Bill’s Home Inspection, Inc, we provide multiple Home Inspections by our state certified Home Inspectors as well as home watch…
Rating breakdown from customer reviews
4.8
474 reviews
Customer reviews for Bill's Home Service Company Pest & Termite
Gibby Young
Professional, well done
Provider response
Hi Gibby, thank you for the review! We're glad to see that you were pleased with the termite inspection Shane performed for you recently. We appreciate the trust you've placed in us and look forward to serving you for many more years to come.
John Olsen
Good price. Fast response. Overall excellent
Provider response
Thanks for the feedback, John! We're we provided great value to control your bee issue quickly and effectively. Please let us know if we can be of service again in the future should the need arise.
carol van hofwegen
Excellent and competent service! Total confidence in their team! Thank you!
Provider response
Hi Carole, thank you for providing feedback. We're glad to hear that you've received excellent and competent service and that you have complete confidence in our team. Please let us know if there's ever anything we can do to improve our service in the future.
Mary Cay Puska
Seth Johnson was my service technician, who personally called me the night before my scheduled appointment, to confirm his arrival time. He arrived promptly, managed and explained my possible termite issue, then completed his inspection. He was respectful, friendly and very professional!
Provider response
Hi Mary, thank you for providing a review of your recent termite inspection with Seth. We're so happy that Seth took such great care of you leading up to and during your inspection. We appreciate the trust you've placed in our company and we look forward to continuing to provide you with 5-star quality service for many years to come.
Sharon Peck
Inspectors did a good job. They were very courteous and nice.
Provider response
Thank you so much for taking the time to provide a review. We're glad to hear that we've provided you with very good inspections and control. Please let us know if there's ever anything we can do to improve in the future.
mary lepore
Great job. Came the same day that I called for wasp removal.
Provider response
Hi Mary, Thank you for providing a review following the wasp service we performed. We were happy to get you taken care of quickly the same day you called. Please let us know if we can ever be of service again in the future.
Mim Enders
1st time out today, wonderful service, Friendly.
Provider response
Hi Mim, thank you so much for providing a review of your initial experience with our weed control services. We're glad to hear that our office team and service technicians provided you with wonderful, friendly service. We appreciate the trust you've placed in us and look forward to serving you for many years to come.
Gary Rubin
We have used Bills for pest control for nine years. Honest, professional & always go the extra mile to see we're happy . Great people, great company! Gary Rubin
Provider response
Thank you for providing a review, Gary. We appreciate the trust you've placed in us for the past 9 years. We're glad to hear that you consistently receive honest and professional service from our team. Please let us know if there's ever anything we could do to improve in the future.
Elizabeth Heintz
weed service..taking a while for weeds to die. been 5 days
Provider response
Hi Elizabeth, thanks for taking the time to provide feedback. Although some weeds will start to die within the first couple of days, in most cases it's completely normal for the product to take about two weeks to completely kill the treated weeds. One of our managers will be following up with you shortly to discuss your concerns further.
Chris Briar
Buck was very informative and showed us exactly what was going on.
Provider response
Thank you for taking the time to provide a review of your initial experience with our company. We're glad to hear that your service technician was very informative and explained everything well. We appreciate the trust you've placed in us and we look forward to serving you for many years to come.
D Minson
Bill's Home Service simply the best. Extremely professional and responsive to any questions or issues. When have contracted with them for both houses and extremely satisfied with the service and products for bugs, termites, and weed erradification, and prevention.
Provider response
Thank you for taking the time to provide feedback on your experience with our team. We're grateful for the trust you've placed in us for so many years to protect both of your homes from pests, termites, and weeds! Please let us know if there's ever anything we could do to improve in the future.
Susan Chapman
I have used Bill's Home Service for termite control for years. I've always found them to be professional and service-oriented. Recently, I also hired Bill's for weed and pest control, and again, experienced exceptional service. Technician Martin Parkerson did an outstanding job of administering the needed treatment, monitoring the results, and communicating with me. Bill's Home Service is a pleasure to work with!
Provider response
Thank you for taking the time to provide a review. We're glad to see that you've received 5-star quality service from our team. Please let us know if there's ever anything we could do to improve in the future.
Jason Rivera
Had a little issue with bugs Came in explained everything and sprayed inside and outside of home and no issues since. Highly recommend!!
Provider response
Thank you for taking the time to provide a review of your recent experience with our company. We're so glad to hear that your service technician communicated the process well and was able to take care of the bug issues you were having. Please let us know if we can ever be of service in the future.
Barney Sullivan
Buck was excellant. Knowalable and polite. Didnt try too talk us into something we didnt need like Parker and sons plumbing does.
Provider response
Thank you for taking the time to provide a review of your recent experience with our company. We're glad to hear that you service technician was excellent, knowledgeable, polite, and provided you with the information and service you were looking for. We look forward to serving you again in the future should the need arise.
Dan Cady
Great job by all from Bill's!
Provider response
Thank you for taking the time to provide a review. We're to happy to hear that everyone you worked with from our team did a great job. Please let us know if there's ever anything we could do to improve our service in the future.
Gary Vavrosky
Bill's Home Service does a great job. They watch our home while we are away and are helping us with termite treatments, to rid us of those little pests, all at reasonable prices. I would recommend Bill's to my friends and neighbors without any second thoughts.
Provider response
Thank you for taking the time to provide a review of our services. We truly appreciate the trust you've placed in us to care for your home and we look forward to serving you for many years to come.
Judith Meek
Bills Home is a reliable service for pest control.they call the pm before to allow for confirmation/cancellation of service(rare these days),arrive on time,in uniform,and provide quick ,professional service.
Provider response
Thank you for taking the time to provide a review. We're glad to hear that our team communicates well and provides you with professional and prompt service. Please let us know if there's ever anything we can do to improve our service in the future.
Elisabeth Cox
We have been using Bill's Home Service for many years. I would not consider another company, even if the other company was less money. They have always been responsive to our needs. During our recent annual inspection, termite trails were noted. Within a few days, Bill's was out to treat those areas.
Provider response
Thank you for taking the time to provide a review. We're glad to hear you feel that we've always taken care of you throughout the years. We look forward to serving you for many more years to come.
Rhonda Polston
Poor. Waited until they guy was at door then called and said I am here, instead of I am on the way. Still got charged for no service. Will not recommend this company to anyone.
Provider response
Thank you for taking the time to share feedback on your recent experience with our service. As we discussed on the phone, we agree with your review - we provided you with poor service and we failed to meet our own high standards and we apologize. We are currently working internally to understand our failures and how we can improve in the future. In addition, we are in the process of issuing you the full refund for the service charge you paid. Again, we apologize that we didn't provide you with the level of service we would expect from our team.
Jon Sharpe
About six weeks ago, we had Bill‘s home service come out to our home and air off to do an inspection for Title escrow company as we are repurchasing our old home that we lived in for 20 years. I have to say that I am very disappointed, considering all the good reviews that I’ve read With the service that was actually provided. The inspector who came out inspected superficial very obvious cosmetic problems and actually suggested that we replaced the water Supply valves for the washer because he stated they were froze up. When I went to inspect the water valves that I had just replaced no more than seven years ago with high-quality ones. I noticed there was absolutely nothing wrong with them; I removed the hose from the washer and found the little filter was clogged so instead of a $60-$100 repair job I took it to the faucet and rinsed it off and everything works just fine not only that he never actually completed the inspection for anything structural and when it came to looking underneath for termite damage, wires, being chewed, water leaks, all he did was say that some of the underbelly was hanging down and needed to be replaced. The reason for not going under is because he said I forgot my equipment! On top of all that because we’re there it cost an extra hundred dollars so it was $560 instead of $460 for an inspection that even the escrow title company people kind Of , that is that all he did . All in all, I’m sorry, but I would not recommend Bill’s home service.
Provider response
Thank you for taking the time to provide feedback on your recent home inspection. Strive to perform quality home inspections that identify potential issues and areas of concerns visible at the time when we're safely able to do so. We're sorry to hear that you were less than satisfied with the inspection and written report we provided. Although our report identified several plumbing, electrical, HVAC, appliance, structural, and rodent and termite related issues including some that would be considered health and safety issues, we're sorry to hear that you did not find it to be a valuable resource during your home purchase process. We take our customers' feedback seriously and will be evaluating your comments to determine how we might be able to improve our inspection services in the future.
Susan Reynolds
the 'technician' came to the house ... there were bees flying around one area where the roof meets the top of the house .... a long story short. The technician left telling me THERE ARE NO BEES despite what I shared ... the next day there were around 100 bees flying/gathered at the entry of my roof. No bees? The bees had been there for over a week. I'll find a competitor who will actually listen to me.
Provider response
We're sorry that you don't feel like you were listened to by our service technician. We take our customer satisfaction seriously and we will be addressing this internally with our team. Although there are limitations to when and how we can provide treatment of pest issues based on state and federal laws, we understood that you weren't satisfied with the service you paid for and as such we've returned your payment to you. We hope you're able to find a company that can take care of the infestation to your satisfaction.
Dennis Massey
We contacted Bill's Home Service Company because of sugar ant infestation. They came out a few days later and sprayed. I was assured that the treatment would take care of the problem. We had as many of the pesky ants after as before. All for the low, low price of $160. We were left looking for a solution to our problem. It was found on Amazon. Ant traps for $12. Worked like advertised. Save your money if you have sugar ants.
Provider response
We're sorry to hear that you were not satisfied with the service you received. We stand by our service and would have been happy to return at no additional charge to retreat and take care of the ant infestation. One of our managers has reached out to you already and we hope that you return his call so that we can address this situation.
Mark Martin
I had a "One" year contract for service. 3 months after contract ended, they were still sending me bills even though contract was up. I found out after they sent my account to a collection agency that they had continued to enter my property and charging me for service even though contract was up. The very rude person in accounting stated that it was my responsibility to cancel beyond my contract.
Provider response
As we explained when this situation occurred four years ago, you had two different services with us: a one year termite service contract and an ongoing general pest control service program. The year after starting your two services, you renewed your termite service contract, but we were never informed that you wanted to stop your ongoing pest control service. We again apologize for this misunderstanding. To clarify, your account was never sent to a collection agency and we never entered your home without your permission. Each time your service was due, you received a call the day before your service was performed and then an email notice immediately following completion your service. In addition, you received multiple calls, emails, and paper notices regarding your ongoing pest control service to which you only responded upon our final notice. As we offered at the time, we'd be happy to have a manager discuss this matter with you further and we hope you'll accept our call when we follow up shortly.
Martyn Hammond
Did not solve the problem, was unprepared and stated he didn't want to do the job. A very negative attitude.
Asinette Velasquez
Dan is so rude
margaret de zonia
Beware; We had Bill's Home service inspect our home before buying. Beware, after finding our roof leaks, there are termites, seal failure on windows, etc., they let us know that the fine print says that they are not guaranteeing their inspection, and that they just eyeball the things that they're looking at, that is not an inspection. The man who did the inspection admitted to my husband that he did not get on the roof. So I would suggest not guaranteeing the money that you pay them, at the very least know this and pay them what they deserve.
Provider response
We sorry to hear that you have been less than satisfied with the home inspection we provided. We would like to look into your issues further, but unfortunately, we haven't been able to find the name in your profile name linked to any of our inspection records. Would you mind messaging us privately with more information so we can follow-up?
John Lambie
Performed a home inspection review with vague and overbroad recommendations that required negotiations by both buyer and seller that were unnecessary. If you hire him you need to make sure he writes out specifics and not boilerplate CYA language that is not usable.
Provider response
Thank you for taking the time to provide a review of your home inspection. We work hard to ensure we meet our clients' expectations and your feedback is appreciated. We're sorry to hear that you felt our inspection report was vague and overbroad in recommendations. We strive to provide our clients with an informative report that provides them with the information they need to make informed decisions during real estate transactions. We also make ourselves available for follow-up or clarifying questions if necessary. However, we will take your feedback into consideration as we constantly look for ways to improve our services. Thank you!
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