Magic City Pest Control
Verified1960 Co Rd 33, Pelham, AL 35124
Open 5 days/week
About Magic City Pest Control
Magic City Pest Control is a leading pest control company serving Birmingham and Huntsville, Alabama. We offer a wide range of services, including flea and tick control, bed bug treatment, cockroach control, mosquito control, and rodent control. We are committed to providing our customers with the highest quality service. Our team of experienced technicians is highly trained and certified in the latest pest control methods. We use safe, effective products that are approved for use in homes and businesses. We understand that pests can be a major nuisance and health hazard. That's why we offer same-day service and a 100% satisfaction guarantee. We are here to help you get rid of pests in your home or business.
Rating Breakdown
4.9
★★★★★910 reviews
Customer Reviews (29)
Eathan is professional and courteous. I appreciate having the same pleasant and courteous technician each quarter. He is thorough.
Response from Magic City Pest Control
Thank you, Rhonda! We're grateful for your kind words about our dependable service and professional technicians.
Ethan provided service inside and outside my home. He went above and beyond to provide excellent service and had a great attitude during the visit. Really grateful for him and the entire Magic City Pest Control team!
Response from Magic City Pest Control
Thank you for your 5-star rating, Marilyn! We are thrilled to hear about your positive experience with Ethan and how he took the time to explain the steps and handle your home with care. We appreciate your feedback and look forward to continuing to provide excellent service!
Technician was prompt, same day, knowledgeable and professional.
Response from Magic City Pest Control
Thank you, Sandra! We appreciate your kind words about our technician's promptness, knowledge, and professionalism. Your satisfaction is important to us!
Very thorough, spent time spraying the whole yard and around the house. Tech always greets with a smile and a happy attitude. They will not disappoint!
Response from Magic City Pest Control
Thank you, Shannon, for your kind words! We're glad to hear you appreciated the thoroughness and Mr. Baker's positive attitude. We look forward to serving you again!
Marquez Gentry greeted me professionally and did a great job treating the inside and outside of my home.
Response from Magic City Pest Control
Thank you, Monica! We're glad to hear that Marquez provided you with professional service and took great care of your home. Your feedback is much appreciated!
I have nothing to share because I did not know he was here since he did not present himself.
Response from Magic City Pest Control
Mr. Thrash,<br>Thank you for taking the time to leave feedback for us. Service notifications are emailed three days prior to the scheduled service date. Our technicians also ring the doorbell or knock at each location before beginning service. I’m sorry the technician missed you.<br>After each service is completed, the service order is emailed immediately. If you would like to adjust your notification preferences, please contact our office and we would be happy to update them for you.
Response from Magic City Pest Control
Thank you, Bob, for taking the time to leave a review. Your feedback is appreciated!
Contacted Magic City Pest Control and Brooklyn was very nice provided me the information to start the service. Great service (by Ethan) and much better pricing (Initial and monthly) than the "T" company.
Response from Magic City Pest Control
Thank you for taking the time to leave us a review! We're glad to hear that Brooklyn provided you with helpful information and that you had a great experience with Ethan. We appreciate your feedback on our pricing as well!
Very friendly, answered all questions.
Response from Magic City Pest Control
Thank you, Stephanie! We're glad to hear you found our team friendly and that all your questions were answered. Your feedback is appreciated!
We have been using Magic City Pest Control since 2024 and have been very satisfied with their services. We use the Quarterly bundle + Mosquito add on. Their prices are fair, communication is good, and they provide consistently kind & supportive customer service. I know that they will show up and get the job done. Happy to be a customer of theirs!
Response from Magic City Pest Control
Thank you, Lindsay! We're so glad to hear that you've been satisfied with our services since 2024. Your trust in us and our team means a lot, and we appreciate your kind words about our communication and customer service. We're here to ensure you always have a great experience!
Again we were not alerted to your visit so I can’t speak to seeing physically but we have had no trouble with any ants or bugs so remain satisfied
Response from Magic City Pest Control
Thank you for your feedback, Diane. We’re very glad to hear you haven’t had any issues with ants or other pests, that’s exactly the result we aim for. We do apologize that you weren’t alerted prior to the visit. We’d love to make sure your service notifications are set up correctly. Because we can’t access account details through reviews, please reach out to our office and we’ll be happy to help.
Ethan came out today and did a great job! He was thorough and fun to talk to. He was also very polite and stressed that if we ever have any issues we shouldn’t hesitate to contact him. Another great service from Magic City!
Response from Magic City Pest Control
Welcome to Alabama Mark! We are so glad you chose us to take care of your pest control needs. We appreciate you supporting our small, local business, and look forward to providing you with top-notch service all year round. Definitely reach out to us if you have any questions or concerns!
Jeremy explained everything pertaining to rats/mice eating up my house. Put bait and explained what to look for. Thank you so very much
Response from Magic City Pest Control
Thank you, Shakendra! We're glad to hear that Jeremy provided you with helpful information and support. Your satisfaction means a lot to us!
Magic City pest did an incredible job at our home this past week. They went inside outside and places we did not even think about. Way above the call of duty. 10 out of 10. Highly recommend them.
Response from Magic City Pest Control
Thank you so much, John! We very much appreciate your feedback and this 5-star review! We are grateful to have you as a valued customer!
Was not here and tech did not leave receipt. How can I know he came.
Response from Magic City Pest Control
Hi Carol. After each service, you are emailed a service order and invoice. You may also see the upcoming schedule on the customer portal. Service notifications are emailed and text to you also prior to service. If you are not receiving those, we need to update your information. You will be contacted soon regarding this. Thank you.
I am very pleased with the work performed today by Bridger. He was professional, courteous, and explained everything he found and applied. Thanks Bridger.
Response from Magic City Pest Control
Thank you, Gil! We're glad to hear you had a positive experience with Bridger and that he provided excellent service. Your feedback is greatly appreciated!
Magic Magic city came today at my request and did their usual great job so glad that Ethan returned to do our service. He is very complete and very efficient at what he does.City Pest Control is my choice for the best Pest Control services, the most friendly technicians. And the easiest scheduling.
Response from Magic City Pest Control
We really appreciate your kind words and 5-star review! Your feedback is important to us, and we thank you for being a loyal customer!
I had an issue after the initial visit but these guys came back out and took care of my problem. Now the only bugs I see are dead ones. I have had 2 pest control companies before Magic City pest control to come out but they couldn’t get my earwig problem under control. Magic City Pest control got my earwig problem solved. I’m locked in. I highly recommend
Response from Magic City Pest Control
Thank you so much for taking the time to share your feedback. It truly means a lot to us. We’re glad we were able to come back out, address the issue, and finally get your earwig problem under control. Hearing that you’re now only seeing dead bugs is exactly the result we aim for.<br><br>We really appreciate your trust, especially after your past experiences, and we don’t take that lightly. We are committed to keeping your home protected and earning that recommendation every step of the way.
Response from Magic City Pest Control
Thank you, Damon, for taking the time to leave a review. Your feedback is appreciated! We appreciate the opportunity to be your pest control provider!
Marquez communicated very effectively the details of my service. I feel very confident that my home will be protected. I would recommend Magic City Pest Control to everyone wanting dependable service.
Response from Magic City Pest Control
Leda, thank you for your kind words about Marquez! We're glad to hear that he provided excellent service and addressed all your concerns.
Do not use unless you want to be locked into a contract
Response from Magic City Pest Control
Thank you for your feedback. We’re sorry to hear that your experience didn’t begin as smoothly as we strive for. Our agreements are industry standard and are designed to protect both our clients and our company by clearly outlining expectations and responsibilities on both sides.<br><br>We appreciate you bringing your concerns to our attention, and we will make every effort to address them and provide the level of service you deserve. <br><br><br>
They were going to charge me twice for initial service. A total of $270 for two visits. I am shocked. Either they thought I was a sucker, or the left hand doesn't know what the right hand is doing.
Response from Magic City Pest Control
Hi Christopher,<br>Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how frustrating billing confusion can be, and we apologize for any miscommunication regarding the service charges.<br><br>To clarify, our initial service fee is typically part of a subscription plan, which offers continued treatment and support. When a customer chooses a one-time service instead, it is priced differently. We never intend to double-charge or mislead anyone, and we regret if the information provided to you was unclear or came across as anything less than transparent.<br><br>We value your trust and would appreciate the opportunity to make this right. If you're open to it, please reach out to our team directly at 205-538-1435 or support@magiccitypestcontrol.com, so we can review your account and ensure everything is corrected and clearly explained.<br><br>Thank you again for bringing this to our attention.<br><br>Sincerely,<br>Magic City Pest Control
I wanted to send in this review years ago when Magic City Pest Control was Prowess Pest Control. They changed their name to Magic City Pest which I did not know until recently. Prowess/Magic City Pest Control completely destroyed our newly poured driveway due to negligence and refused to pay for it. They were very unprofessional, and the manager/owner refused to talk to my contractor. Back in 2018, when we were using Prowess/Magic City Pest Control, we were undergoing a major renovation of our driveway to a circular driveway with a retaining wall. The city had us redo it to add a sidewalk as well, and it was a difficult project because we live on a hill. We told the Prowess/Magic City dispatcher that we were pouring the 1st part of the circular drive that day and for the technician to come up the 2nd part of the circular driveway that was already completed or reschedule; she said she let the technician know and he would park on the street. After the pour, the cement trucks were still there and caution orange cones were set up in front of the very wet cement. My contractor went to his vehicle to get a caution ribbon to hang between cones when the Prowess/Magic City Pest Control technician came speeding down the road and pulled between the cones and went up the obviously wet and dark gray driveway. My contractor could not stop the speeding pest control vehicle and had to watch in horror at his hard work being destroyed! The pest control technician must have been on his phone and not paying attention. He then got stuck in our wet driveway, spun his wheels until he got to the top and drove down the other side and left the scene! My contractor and neighbors witnessed this! The Prowess/Magic City Pest Control Office called me--NOT TO APOLOGIZE--but to say that it was not the speeding, negligent technician's fault, but that there was no caution tape! The Prowess/Magic City Pest Control technician had practically sped around a cement truck and run over the caution orange cones to drive up our clearly wet- cement driveway! The Prowess/ Magic City Pest Control manager/owner refused to acknowledge their fault and would not pay for the damages. They were highly unprofessional. I WOULD NEVER USE THEM AGAIN!!!! AND, IF YOU DO USE THIS COMPANY, I WOULD NOT TRUST THEM!!!!
Response from Magic City Pest Control
Tori, I still remember the emotion in the voice of the technician the day he called me when this took place. He was confused, stunned and worried. He immediately called me, the owner of Prowess and now an owner at Magic City. We immediately got on a video call and he took multiple photos and videos of the driveway, the wet cement, and the truck. Fortunately, for us, wet cement paints a very real and truthful story that can't be denied or altered. We have pictures and video that show newly poured cement but there was no barricade, blockage, or tape to keep someone from entering or using the driveway. The contractors were not present, there were no neighbors that came forward and we immediately contacted you and provided you with what took place and confirmed everything with photos and video. In the digital age we live in, we still have all the photos and videos, and are happy to resend them to you. In fact after looking at your old account info we have, on 9/26/16 you requested we only send out the tech that came to your house because of how much you liked him. I can assure you, if the contractor had put up any signage, warning, or barrier this whole thing would have been avoided. The technician was not speeding or on his phone. I spoke with you and the contractor and the evidence could not be refuted in 2018 and we still stand by it now in 2025. Again, if you would like another copy of the photos and video please let us know and we are happy to provide them. We try very hard to do our job, providing high quality pest control, we can't always do the job of others as well. -Joseph
We have been with this company for a few years. Until today, they have been pretty good. Today The technician broke our oven and glass went everywhere. He helped clean up and was very apologetic. However, I was very disappointed with the response from the company office when I called. I asked that they clean up and replace what they broke immediately, as we use our oven regularly (especially during the Christmas season). Also, it was difficult to cleanup all the glass and we have small children. I was informed that he owner was out of town and no one there could authorize replacement (keep in mind no one authorized shattering the glass). I asked what do we need to do to expedite the process and was told I could call back in a few days when he was back. There seemed to be no sense of urgency at all. Do you really want to do business with a company that breaks your expensive appliances and says they “they aren’t sure if they will replace it. Please call back in a few days.” I think that’s bad business by anyone’s standards.
Response from Magic City Pest Control
Brad, I truly understand your frustration regarding the incident with your oven and the lack of urgency in our response. It's important for us to address such matters promptly, especially considering your family's needs during the holiday season. I appreciate you bringing this to our attention and encouraging us to improve our communication and service. An owner will reach out to you as soon as possible.
I definitely wouldn't recommend this company. I first paid them $200 to come out for pest control. The first person to come out was a very nice man but I paid $200 for him to spray in a couple places in one room. I left a review right away magic city pests reached out and said they would send someone put to respray which they did amd they would give to free treatments after that. The next man to come out drenched my floors. All over my entire house was sprayed it was dripping down my t.vs and everything. There was so much sprayed i had to mop it up cause there was little puddles of it everywhere. It was definitely pay back for complaining then before the guy left he asked me about the review and stood there waiting while I deleted it knowing exactly what he had just done and made sure i did it before i realized what he did. I waited a couple weeks and them spraying did nothing to help. I hired spectrum pest management and they came in and helped so much and they didn't leave my floors drenched. I left a review about this and some how it was deleted. But now after being ripped off $200 by this company I keep getting texts asking if I want to hire them again. I definitely wouldn't hire the company there are better ones out there.
Response from Magic City Pest Control
Hi Hope. Thank you for your feedback. I see the last time we were out for service was in January for German Roach treatments. I'm sorry to hear you were unhappy with the service you received. German roach treatments typically require more than a couple of services for effectiveness. I see we treated your home two times. It is standard practice to provide an initial service at a higher cost. We strive to provide excellent service and are disappointed your needs were not met by us. <br><br>However, we are happy you have found someone that is fulfilling your needs effectively.
I wouldn’t recommend this company to dog fight. They always showed up to my house while I was at work. I watched them on camera spray walk around back and spray the by the bushes and leave. It was a good 3 seconds job! I tried to cancel my contract after seeing their service. I remain to have ants in my house. A waste of money!
Response from Magic City Pest Control
Andrea, we are truly sorry for your experience with us. We have reached out to you and we hope to rectify this and truly provide you with the quality that we claim to have! We definitely do not want you to have lingering issues, so please do not hesitate to give us a call if you need us to come address something. We appreciate your business, and we will do everything in our power to make sure it is worth every penny for you!
This company is THE WORST!!! They are contracted with my apartment complex. I have fleas and contacted them to have my unit fumigated. They came on the scheduled day that they fumigate the complex. They fumigated the unit partially because my dog was present while I was at work. THEY FAILED TO TELL ME HE COULDN’T BE THERE. Then when I call to have them come again and fumigate the whole apartment, I was told they would be back in a week on their regularly scheduled day at this complex. It is unacceptable to expect me to wait a week while the flea infestation can get worse. I called again this morning to insist that they come out and do an additional treatment and that I would pay whatever fee. I was told that they would arrive between 3 and 6 PM. I am writing this review at 6:34 PM and nobody ever showed up. When you call their number, you get a message that says that they’re closed. This is the worst company to deal with, and they do not care about their customers or providing good service.
Wish we could love Magic City Pest. We used quarterly pest control services for about a year. Every time someone came, they didn’t have a tall ladder to capture the wasp nest (which was the only reason we used services and the owner was aware). We mentioned it to the owner & someone came out prepared. Other times…same issue. After leaving 2 voicemails asking for a return call, the only call I received was why we were cancelling services. Wish I could leave a better review.
Contact Information
Phone
+1205-858-1793Address
1960 Co Rd 33, Pelham, AL 35124
Website
magiccitypestcontrol.comHours
Services
Frequently Mentioned