Provider profile

Tri State Exterminating

4.6 stars from 95 customer reviews · 3355 Smithtown Rd, Morgantown, WV 26508

  • 4.6 out of 5 stars
  • 95 customer reviews
  • Morgantown, West Virginia
  • Open 5 days/week
4.6
Rating
95
Reviews
Yes
Claimed
Yes
Website

About this provider in Morgantown

Tri State Exterminating is a local family owned and operated full service pest control company. We have been proudly servicing North Central WV and Southwestern PA for over 50 years.

Rating breakdown from customer reviews

4.6

95 reviews

5
83
4
3
3
1
2
1
1
8

Customer reviews for Tri State Exterminating

AL

Amber Lynn

1y ago

They are always quick to come check our house out anytime we have a concern. The young man who typically works with us is very knowledgeable, professional, and kind.

Provider response

Thank you Amber for the great review! We appreciate your business.

GH

Gabriella Horvath

1y ago

I needed urgent attention to multiple yellow jacket and hornet nests. Called TriState. Lindsay was very helpful and kind to schedule an appointment. She kept me up to date on timing, etc. Mike was great! He was professional, explained the process, answered all my questions. He had multiple jobs to do, but was not rushed. After completing the treatment I already see great results. Thank You Mike and Lindsay! Excellent service!

Provider response

Thank you for the great review. We appreciate your business.

RK

Roger Kelly

2y ago

We had a significant ant problem so we called Tri State. Mike quickly determined we had carpenter ants and immediately started treatment that day. He was professional, courteous, and knowledgeable. I highly recommend calling Tri State for your pest needs.

JP

Jasmine Poe

2y ago

Management is nice, they came out to my trailer in a timely manner, I didn't even know they was outside until they called me, said they would be back in a week but unfortunately it's been almost 3 weeks and no one has came back yet. So I will have to finish the wasp nest myself I guess.

BS

Brittney Smith

2y ago

Mike came out to our house to check for carpenter ants and termites-- and was amazing! He is extremely personal, professional, knowledgeable, and thorough. He was honest in saying he did not find anything of concern, and did not even charge us for his time. Wonderful experience and will be calling them again if we ever have any issues! Thanks, Mike!

Provider response

Thank you for the great review. It was a pleasure meeting you and your husband today. Please do not hesitate to reach out for any of your pest needs.

JD

Jacqueline Desbois

2y ago

Our experience with Mike and Tri State has been EXCELLENT. Responsive, professional and competitive prices. We would not use anyone else!

Provider response

Thank you Jacqueline, we appreciate your business.

SN

Shaun Nagy

2y ago

Exterminated a hornet nest on my house. Very professional and timely service. Good prices! Highly recommend!

Provider response

Thank you Shaun for the great review. We appreciate your business.

S

Sharon

3y ago

Treatment was completed in about 2hours; the men were friendly and informative about the process they were going to use to treat my problem. Very happy with the company.

Provider response

Thank you Sharon for the great review. We appreciate your business!!

DV

David V

3y ago

Great group of folks! Speedy and helpful. Tell them I sent you!

C

Cassie

3y ago

My landlord hired them. After 26 days of seeing no result I contacted orkin and saw a difference in 24 hours. When the guy showed up for a rechecked found out that I had orkin service he went off . Started yelling how it was against the law and that I broke my contract. I never signed a contract with them and wouldn't recommend them to anyone. Not only did their product didnt do anything but that guy was extremely rude.

JV

Jessica Varga

3y ago

Found mice infestation in our new home. Had tri state come for general bug spraying, assistance with stink bug extermination, and to exterminate mice. They set traps and we signed up for their every 3 month service. Or so we thought. Now it’s three months later and we call to schedule a follow up visit, only to be told we were never on their radar. They agreed to bring the paperwork to our appointment. The appointment time they offered was during our child’s naptime, and this is problematic as the prior owners put an attic entrance in a bedroom that is now our son’s. We made the appointment time earlier in the morning. The day of the appointment comes and no one arrives. We call and after waiting on hold for several minutes, are told we were scheduled for later that day, during our child’s nap. This lack of professionalism means we will cease to do business with them and would not recommend them to anyone. Furthermore, we have noticed no change in the appearance of stink bugs, leading us to conclude they provided no service in that regard.

Provider response

Hi Jessica, This is Mike Spiroff, owner of Tri State Exterminating. I am sorry for your dissatisfaction but there seems to be some miscommunication somewhere. Your scheduled time frame was between 10am-12pm, this time frame was scheduled with your husband and he chose this time frame. He was first asked if the 12pm-2pm time frame would work and he said no to that because of your child's nap time. He then chose the 10-12 time frame and said he would move the child to his bed or the couch if need be. Your husband called us at 10:46am asking if we were coming and we said yes we will be there in our scheduled time window. He then told us if we can't be there in 10 minutes to cancel the appointment. As far as paperwork goes, the technician was bringing the paperwork with him but the appointment was canceled. To the issue of not on your radar, your next service was not due till the beginning of February. ( 3 months since your first service on November 2) You would not have heard from us until the week before your next service was due. Customer service is important to me so if any of this is inaccurate, I welcome you to call me at 304-594-1010 to discuss this further.

NH

Nathaniel Hudson

4y ago

We have used Tri State for several years and they have been excellent throughout. Would recommend them without hesitation.

Provider response

Thank you Nathan. We strive for excellent customer service!! We appreciate your business.

MS

mike s

4y ago

Excellent in all ways !

Provider response

Thanks for the great review. We appreciate your business!

NC

Nicoletta Ciampa

4y ago

I had the exterior of my home treated right after the pandemic started in 2020. I did not feel comfortable having the technician in my home, so he told me that he'd do half the service and then schedule to come back for the other half. The treatment didn't get rid of my carpenter ants so I went with over-the-counter stuff from Lowes (which worked wonders quickly) and never scheduled with them. Tri State didn't send an invoice or contact me for over a year, and then when I got the invoice it was for the entire service. Over the course of another year, I repeatedly got put in cycles of calling, emailing, or texting about the invoice problem and being told "the owner will get back to you". When I finally was able to state my case, they said the technician would have said gone over the service during the visit and they'd be unable to amend the invoice. I had already noted to them that the technician indicated that they were not providing the full service and my invoice even says "treated exterior only", but they refused to change the invoice which is billed for a full service. In short, just buy the stuff from Lowes and save yourself money and two years worth of pointless phone calls, emails, and texts to peacefully resolve a simple issue.

Provider response

Hi Nicoletta,<br>My name is Mike Spiroff and I am the owner of Tri State Exterminating. This is the first I am hearing anything of this. I went and looked at the records and it shows that we emailed you several times over the last couple years. It does appear that a typo may have occurred with your name and you were not receiving the emails that we were sending. We do give a one year guarantee on our carpenter ant service. In some situations an exterior only service will not work. We are a local company and I take customer service very seriously. Please feel free to call me at 304-594-1010 to discuss this further. If I am not available leave a message for me to call you. I will return your call.

MH

Matt H

4y ago

Tri-State did a termite treatment for our new home. They were great about keeping in contact during an extended stretch of cold weather (which delayed the job) and were very professional and prompt on the day of the job. Great service, highly recommended!

Provider response

Thank you Matt. We appreciate your business.

MM

Matthew Minerd

4y ago

Tri state did a thorough inspection following up on work I had done earlier this year. Although we found no continued signs of active infestation they were thorough and helpful. Alex, the tech, took his time answering some follow-up questions.

Provider response

Thank you for the great review. We appreciate your business!

SA

star atlantic

4y ago

Alex did a great job, very professional, after 1st visit saw results. Would recommend them. Prices are reasonable. Initial contact with Mike helpful, quick response time. Thank you.

Provider response

Thank you for the great review. We appreciate your business!!

BS

Brian Shipp

4y ago

Had a consistent issue until Alex came and spent a good bit of time researching possible sources and treating them. He immediately fixed our issues and even showed up 2 weeks later to see if the problem existed. Well done.

Provider response

Thank you for the great review Brian. We appreciate your business.

MA

Martina Adkins

5y ago

We had the pleasure of meeting one of their pros! He was super nice and went out of his way to investigate a certain "foreign grain beetle" for us! He came on a Friday evening and took some beetles with him in a sip lock bag. Furthermore, he told us that their Entomologist would look at them under the scope, and he would get back with us first thing Monday morning. He did exactly that. I highly recommend these guys.

Provider response

Thank you for the Great Review Martina!! We appreciate your business.

MW

Michelle Wakeley

5y ago

Working with Mike and Brent has been easy. They were thorough in understanding our concerns and promptly developed a treatment plan for our particular needs. Our first service was today and we’re very optimistic.

Provider response

Thank you for the great review Michelle. We appreciate your business.

AB

Allen Beavers

5y ago

Hard not to love this small business that responds quickly and promptly. Our technician Brent is very affable and accommodating. Can’t recommend this place enough.

Provider response

Thank you for the great review. We strive for excellence in customer service. We appreciate your business.

NB

Nathaniel Burke

5y ago

We had a sudden ant infestation and they were able to come out pretty quickly and help take care of it. They were very informative about their process and pet safety and always answer the phone when I call.

Provider response

Thank you for the great review. We appreciate your business.

W

WalkandTalk30

5y ago

Fantastic Service, somehow managed to get myself Roaches (The nasty German Variety, Yuck!) and had Tri State Extermination come in to identify the problem and treat. A few days after the initial spray and baiting the numbers seem to be on the decline. The team at Tri State have been very helpful during this stressful time. Couldn't recommend them enough.

Provider response

Thank you. We appreciate your business.

JB

Jennifer Biggs

5y ago

Brent was prompt and thorough for our treatment of our home and yard for fleas and ticks. Appreciate it! Highly recommend.

Provider response

Thank you Jennifer!! We appreciate your business.

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